Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I reolied back to the Email and went into the store and spoke with the manager and had the shirt exchanged, although I would've liked it to have been handled a different way instead of having to do down there a third timeIt was handled none the lessSo I'm okay with itNo further action is needed Reguards, ***
Hi ***,
This email is in regards to complaint no***When we received the initial complaint, I reached out to the customer personally and did not receive a responseOn May 12th, when she rejected a response given to her via Revdex.com, I had the District Manager of the store she visited contact her, and again there was no responseTypically in these situations, we have the dissatisfied customer come back to the store while the District Manager is visiting, have the merchandise reviewed and then credit the customer for the purchaseAre there any other steps we can take to prevent this complaint from going unresolved?
Thank you,
*** ***
Marketing Coordinator
A'GACI, LLC
E12th Street, Suite
Los Angeles, CA
Direct
***[email protected]
www.AgaciStore.com
***,
I apologize for bad experience that you had with your last purchase with us I will be forwarding your email to a team member on my staff, ***, and she will be taking care of you I will also forward your complaint to our buyers and let them know of the quality
issues that you reported with our products We will get this resolved as soon as possible We value you as a customer and I will do whatever I can to keep you as one Thank you for your patience
Thanks,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I reolied back to the Email and went into the store and spoke with the manager and had the shirt exchanged, although I would've liked it to have been handled a different way instead of having to do down there a third timeIt was handled none the lessSo I'm okay with itNo further action is needed.
Reguards,
***
Dear Representative Revdex.com, A’GACI has
been in contact with the complainant and a resolution has been reached on the customer’s behalf Reagrds *** *** Store Operations
Hi ***,
We apologize for the delay on your order and are sorry for any inconvenienceYour order is being picked now and will ship out in 1-business days
Thank you,
*** ***
Marketing Coordinator
A'GACI, LLC
/>
###-###-####
An additional refund of $has been appliedThe customer has now paid a total of $for each of the Short Sleeve V Neck Tee ($plus tax)Please allow ten business days for this refund to be posted by PayPal.Let me know if you need anything
else!Thanks,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I reolied back to the Email and went into the store and spoke with the manager and had the shirt exchanged, although I would've liked it to have been handled a different way instead of having to do down there a third timeIt was handled none the lessSo I'm okay with itNo further action is needed Reguards, ***
Complaint: [redacted] I am rejecting this response because: Nothing has been resloved and its starting to get fustrating Regards, [redacted]
Hi ***,
This email is in regards to complaint no***When we received the initial complaint, I reached out to the customer personally and did not receive a responseOn May 12th, when she rejected a response given to her via Revdex.com, I had the District Manager of the store she visited contact her, and again there was no responseTypically in these situations, we have the dissatisfied customer come back to the store while the District Manager is visiting, have the merchandise reviewed and then credit the customer for the purchaseAre there any other steps we can take to prevent this complaint from going unresolved?
Thank you,
*** ***
Marketing Coordinator
A'GACI, LLC
E12th Street, Suite
Los Angeles, CA
Direct
***[email protected]
www.AgaciStore.com
***,
I apologize for bad experience that you had with your last purchase with us I will be forwarding your email to a team member on my staff, ***, and she will be taking care of you I will also forward your complaint to our buyers and let them know of the quality
issues that you reported with our products We will get this resolved as soon as possible We value you as a customer and I will do whatever I can to keep you as one Thank you for your patience
Thanks,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I reolied back to the Email and went into the store and spoke with the manager and had the shirt exchanged, although I would've liked it to have been handled a different way instead of having to do down there a third timeIt was handled none the lessSo I'm okay with itNo further action is needed.
Reguards,
***
Dear Representative Revdex.com, A’GACI has
been in contact with the complainant and a resolution has been reached on the customer’s behalf Reagrds *** *** Store Operations
Hi ***,
We apologize for the delay on your order and are sorry for any inconvenienceYour order is being picked now and will ship out in 1-business days
Thank you,
*** ***
Marketing Coordinator
A'GACI, LLC
/>
###-###-####
Complaint: ***
I am rejecting this response because:
Nothing has been resloved and its starting to get fustrating...
Regards,
*** ***
An additional refund of $has been appliedThe customer has now paid a total of $for each of the Short Sleeve V Neck Tee ($plus tax)Please allow ten business days for this refund to be posted by PayPal.Let me know if you need anything
else!Thanks,