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AA Aces Towing

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AA Aces Towing Reviews (1)

Review: We purchased a Jeep grand Cherokee Overland about a month ago but after we had it for two weeks there was a issue and had to have it towed. We call Chrysler since we have road side assistance through them, they then called one of their approved towing companies. AA Aces towing showed up about 30 minutes later, they loaded up my 14 day old vehicle with less than 1000 miles on their flat deck car hauler. What I though was weird was that they put 1 ratchet strap on each rear wheel which had metal hooks around the spokes on the wheel and when they pulled away the car was rocking from front to back. I immediately called Chrysler and had them note in the computer that my brand new Jeep was going to arrive down at [redacted] in Spokane WA with damage to my rear wheels, I then called [redacted] and told them the same thing and asked them to look at my vehicle with a fine tooth comb. When I got to [redacted] and looked at my wheels they were in fact damaged with dents in both wheels and the clear coat on them where also peeled back as well as some scuffs in my rear bumper. [redacted] had gotten a quote on the wheels which was $500.00 each and then took the Jeep and had the bumper buffed out at their own expense. In the mean time [redacted] called [redacted], accepted responsibility and inquired on the replacement cost. Now that they have found out about the cost, they are no longer willing to replace them and I am forced to get a lawyer involved to get this issue taken care of. I did not want this to be a drawn out process but at the same time I am not willing to spend a $1000.00 of my own money to fix something that someone else damaged. I took every step needed to make sure that [redacted] as well as Chrysler noted everything in their computers just in case this became a issue I also have pictures of the ratchet straps on the bed of their truck. But if AA-Aces is not willing to make this right I will at least make sure others [redacted]'t have the same issues with this none reputable company.Desired Settlement: It was nice of [redacted] to step up when it wasn't their fault and buff out the scratches in the rear bumper that was put there by AA-Aces towing, however that does not fix the damaged rear wheels. I am not looking for any compensation other than simply looking to have both of my rear wheels replaced and my vehicle back to the condition that it was in before AA-Aces towing arrived at my house. The approximate replacement value for 2 rear wheels is $1000.00 plus tax.

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Description: Towing - Automotive

Address: 1843 Village West Pkwy Ste C127, Spokane, Washington, United States, 66111-1806

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