Chris M [redacted] AA automotive, Diagnostics & RepairRef: [redacted] , Dodge Ram Truck Repair.ID# [redacted] This letter is to refute ***s' claim about the repair.On 06/08/2015, [redacted] drove his truck to our shopHe complained of a loud noise coming from under the truck while it was runningWe inspected the truck and found that the flex plate bolts were loose and some were missingThe flex plate is the metal plate that connects the engine to the torque converter of the transmissionThe flex plate was so loose that it wobbled and struck the end of the crankshaft position sensor causing it to crackThere was a code in the computer system of the truck indicating a crankshaft position sensor faultWe cleared the codes [redacted] was advised of all of thisMy service advisor spoke with [redacted] by phone and provided him with a full estimate of the repairs ($530.00) [redacted] was told exactly what we were going to do and [redacted] authorized the repairs.We replaced the flex plate bolts and the crankshaft position sensorWe test drove the truck and did not hear any more noise from under the truckThe check engine light did not come back on We advised [redacted] at that time of the harmonic balancer that was coming apart [redacted] declined to have the harmonic balancer replaced.On 06/16/ [redacted] returned to the shop and asked that we replace the camshaft position sensor [redacted] told my service advisor that he had wanted it changed the first timeMy service advisor apologized for any miscommunication that may have occurred [redacted] had purchased a camshaft position sensor and asked that we install his partWe agreed to do so and gave [redacted] a written estimate, which he approved, prior to us making the repair.Again [redacted] was advised of the harmonic balancerThis balancer helps to balance the crankshaft while the engine is running and can cause an engine vibration [redacted] was advised of this twice and both times declined the repair.EVERYTHING that was repaired/replaced on this truck was done so with ***s' knowledge and approvalThe flex plate bolts were loose/missing, there was damage to the crank shaft position sensor, there was damage to the harmonic balancer [redacted] approved all repairs, except for the harmonic balancer.There is no reason to refund money for any parts or labor for repairs that [redacted] knew needed to be replaced/repaired and which he authorized
Chris M [redacted] AA automotive, Diagnostics & RepairRef: [redacted] , Dodge Ram Truck Repair.ID# [redacted] This letter is to refute ***s' claim about the repair.On 06/08/2015, [redacted] drove his truck to our shopHe complained of a loud noise coming from under the truck while it was runningWe inspected the truck and found that the flex plate bolts were loose and some were missingThe flex plate is the metal plate that connects the engine to the torque converter of the transmissionThe flex plate was so loose that it wobbled and struck the end of the crankshaft position sensor causing it to crackThere was a code in the computer system of the truck indicating a crankshaft position sensor faultWe cleared the codes [redacted] was advised of all of thisMy service advisor spoke with [redacted] by phone and provided him with a full estimate of the repairs ($530.00) [redacted] was told exactly what we were going to do and [redacted] authorized the repairs.We replaced the flex plate bolts and the crankshaft position sensorWe test drove the truck and did not hear any more noise from under the truckThe check engine light did not come back on We advised [redacted] at that time of the harmonic balancer that was coming apart [redacted] declined to have the harmonic balancer replaced.On 06/16/ [redacted] returned to the shop and asked that we replace the camshaft position sensor [redacted] told my service advisor that he had wanted it changed the first timeMy service advisor apologized for any miscommunication that may have occurred [redacted] had purchased a camshaft position sensor and asked that we install his partWe agreed to do so and gave [redacted] a written estimate, which he approved, prior to us making the repair.Again [redacted] was advised of the harmonic balancerThis balancer helps to balance the crankshaft while the engine is running and can cause an engine vibration [redacted] was advised of this twice and both times declined the repair.EVERYTHING that was repaired/replaced on this truck was done so with ***s' knowledge and approvalThe flex plate bolts were loose/missing, there was damage to the crank shaft position sensor, there was damage to the harmonic balancer [redacted] approved all repairs, except for the harmonic balancer.There is no reason to refund money for any parts or labor for repairs that [redacted] knew needed to be replaced/repaired and which he authorized