When the customer dropped off her military duffle bag and requested to have the double zipper replaced, she was quoted $dollars and she stated she was in a hurry to have it repaired as soon as possibleShe then left the item to be repairedShe was also issued a receipt pickup ticket which also
stated the repair price of $When she returned two days later, she disagreed with the stated repair price that she was verbally quoted and what was also on the receiptWe made attempts to explain the work and cost with her, but she became very upset, began weeping, and was very disagreeableShe then threatened to go to the Revdex.com if we didn't drop the price by dollarsShe was not willing to discuss it with me and left.Sincerely,*** ***, owner
I am rejecting this response because: It is a lie. First, I would like to say that I was going to repair this zipper myself. On the suggestion of my mother, (who knows [redacted] and has taken various sewing projects to her over the years), I agreed to see how much they would charge for this work. My mother drove me to [redacted]’s shop with my backpack. We both went inside. After some friendly conversation, I put the backpack on the countertop. I had brought the new zipper with me and asked them what they thought. They told me they could put the new zipper in for $25. This statement was made in front of four people (myself, my mother, the person who gave me the quote and the person who said the quote was OK). I said, “Mmmmm. I really didn’t want to spend that much. I think I will do it myself.” My mother and I left the store with the backpack and the zipper. In the car, my mother said, “When will you have time to do that? You have enough to do already?” I am definitely not in a financial position to have anything altered or fixed. But, in this instance, I decided to spend the $25. The items to be stored in this backpack were laying around my house and I wanted to get them cleaned up and move to the next order of business. The next day, I walked into [redacted]’s shop with my backpack and the zipper. They asked why I decided to bring the backpack back. They asked if it was too difficult. I said, “No, I just really don’t have time. There are so many things I need to be doing right now. And, I would like to put my house back in order as well.” I was quite surprised when the shop called me the next day and told me my pack was ready to be picked up. I walked into the shop and she brought out the pack and then said that it would be $40. I said, “I thought you said it would be $25?” She said, “No, I wouldn’t have told you that.” I paid the price and took my backpack. I immediately talked to my mother and told her what happened. We both agreed that the $25 price quote was mentioned numerous times BEFORE I left the backpack there. My mother and I returned to [redacted]’s shop that same day. My mother went in to talk to her first and she refused to honor the $25 price quote that four people heard. I then went in to talk to her. She said she would have never quoted $25; in fact she said, they don’t ever repair zippers on backpacks, but because she likes my mother she said she would do it. I said, “My mother was here when I initially brought the backpack in and she heard you quote $25 on numerous occasions. Are you calling her a liar?” She said, “No”. All attempts to discuss this issue in a rational manner were fruitless. I was so shocked that someone my mother had always referred to as her friend had just lied to and swindled me. I began crying and trying to appeal to the financial aspect of this situation. She took on a very condescending attitude and tone of voice and said, “Oh my gosh. I feel sorry for you. It is only $15. When a homeless person comes here I give them $20. Oh my gosh.” I kept trying to reason with her even though I was crying. She finally waved her hand at me, went in the other room, sat at a sewing machine and said, “You do whatever you gotta do.” If a person says they are NOT going to do anything to remedy the situation after both you and your mother have been there about a half hour trying to reason with them, and then they walk away from you, sit down somewhere else and blurt out – Do what you gotta do--- What is there left to do but walk out of the store and complain to the appropriate people so that others are warned about the establishment not abiding by honest business practices. [redacted]
When the customer dropped off her military duffle bag and requested to have the double zipper replaced, she was quoted $dollars and she stated she was in a hurry to have it repaired as soon as possibleShe then left the item to be repairedShe was also issued a receipt pickup ticket which also
stated the repair price of $When she returned two days later, she disagreed with the stated repair price that she was verbally quoted and what was also on the receiptWe made attempts to explain the work and cost with her, but she became very upset, began weeping, and was very disagreeableShe then threatened to go to the Revdex.com if we didn't drop the price by dollarsShe was not willing to discuss it with me and left.Sincerely,*** ***, owner
I am rejecting this response because: It is a lie. First, I would like to say that I was going to repair this zipper myself. On the suggestion of my mother, (who knows [redacted] and has taken various sewing projects to her over the years), I agreed to see how much they would charge for this work. My mother drove me to [redacted]’s shop with my backpack. We both went inside. After some friendly conversation, I put the backpack on the countertop. I had brought the new zipper with me and asked them what they thought. They told me they could put the new zipper in for $25. This statement was made in front of four people (myself, my mother, the person who gave me the quote and the person who said the quote was OK). I said, “Mmmmm. I really didn’t want to spend that much. I think I will do it myself.” My mother and I left the store with the backpack and the zipper. In the car, my mother said, “When will you have time to do that? You have enough to do already?” I am definitely not in a financial position to have anything altered or fixed. But, in this instance, I decided to spend the $25. The items to be stored in this backpack were laying around my house and I wanted to get them cleaned up and move to the next order of business. The next day, I walked into [redacted]’s shop with my backpack and the zipper. They asked why I decided to bring the backpack back. They asked if it was too difficult. I said, “No, I just really don’t have time. There are so many things I need to be doing right now. And, I would like to put my house back in order as well.” I was quite surprised when the shop called me the next day and told me my pack was ready to be picked up. I walked into the shop and she brought out the pack and then said that it would be $40. I said, “I thought you said it would be $25?” She said, “No, I wouldn’t have told you that.” I paid the price and took my backpack. I immediately talked to my mother and told her what happened. We both agreed that the $25 price quote was mentioned numerous times BEFORE I left the backpack there. My mother and I returned to [redacted]’s shop that same day. My mother went in to talk to her first and she refused to honor the $25 price quote that four people heard. I then went in to talk to her. She said she would have never quoted $25; in fact she said, they don’t ever repair zippers on backpacks, but because she likes my mother she said she would do it. I said, “My mother was here when I initially brought the backpack in and she heard you quote $25 on numerous occasions. Are you calling her a liar?” She said, “No”. All attempts to discuss this issue in a rational manner were fruitless. I was so shocked that someone my mother had always referred to as her friend had just lied to and swindled me. I began crying and trying to appeal to the financial aspect of this situation. She took on a very condescending attitude and tone of voice and said, “Oh my gosh. I feel sorry for you. It is only $15. When a homeless person comes here I give them $20. Oh my gosh.” I kept trying to reason with her even though I was crying. She finally waved her hand at me, went in the other room, sat at a sewing machine and said, “You do whatever you gotta do.” If a person says they are NOT going to do anything to remedy the situation after both you and your mother have been there about a half hour trying to reason with them, and then they walk away from you, sit down somewhere else and blurt out – Do what you gotta do--- What is there left to do but walk out of the store and complain to the appropriate people so that others are warned about the establishment not abiding by honest business practices. [redacted]