A&A Automotive, Inc.

In April of 2015, I took my car in for a routine oil change. When my husband picked up my car a few hours later, both back windows were a little over halfway down. This may not seem like a big deal, but my car is 10+ years old and I've been having issues with the front automatic windows for a few years. I've gotten my front driver's side window repaired a few times when it stops working and the bill is often quite expensive. Due to this (and the fact that my air conditioning works just fine), I have stopped putting my windows down altogether for fear they may not go back up. When my husband picked up my car on April 14, 2015, he was unable to get the back passengers side window to go back up automatically. We thought "No big deal", and pulled the window up manually. Turns out, it was a big deal. Now the window won't stay up!
Today, May 4, 2015, I called A&A Automotive to see if there was anything they could do for me in regards to them putting my window down without first asking, and thereby making it now impossible for my window to stay up on it's own. I spoke with [redacted], who basically told me there was nothing they could do and his "guys" would never put a window down when they are working on a vehicle. At this point, I asked him why both of my rear windows were down when we picked up my vehicle, if his shop did not put them down? He had absolutely no explanation for why they were down, but reaffirmed that his "guys" didn't do it. After fighting with me over the phone for 5-10 minutes, making me feel incompetent, and basically calling me a liar, he finally agreed to try and rig the window so it would stop sliding down. He said he could not guarantee it would stay up, and was extremely rude about the entire situation.
Avoid A&A Automotive at all costs. They treat their customers poorly, are unwilling to locate known issues, and are argumentative when they make a mistake. They have terrible customer service and we will not be taking our vehicles back.