Initial Business Response / [redacted] (***0, 5, 2015/03/11) */ This unit was originally occupied by a previous room-mate on 1/29/The complainant was added to the household in April of by signing a lease agreement through July In addition the previous household member and complainant agreed to a room-mate departure leaving the complainant and their guarantor responsible for the leaseAn additional lease was signed beginning August and expiring July In November the complainant provided notice to vacate by December 31st to move in with familyHowever, they chose to cancel this notice and continue occupying the apartmentOn March 9th the complainant and an additional person called the Management Office with questions regarding the lease resulting in a walkthrough of the apartment with Management staff and the complainantA list of service request was generated in order to resolve any concerns they may have hadWork began on March 10th consisting of replacement of the fire extinguisher and smoke detector which were both completedAlthough code does not require a fire extinguisher per apartment Management chooses to provide thisSmoke detectors are also provided for all apartments, in review of this unit the mount was found installed and no explanation can be determined where the smoke detector may be due to having a previous room-mate not currently residingThe complainant did sign acknowledging it was present and operable at move inThe door bolt mentioned resulted in verifying the locking handle was operating correctlyNo issues could be found except a privacy door chain would not secure properlyThese are not provided by Management but we will install a replacement at their requestThe mold reported appears to be mildew on the bathtub enclosure wallsPer the lease signed it states "Periodically clean and dry the walls and floors around the sink, bathtub, shower, toilets, windows, and patio doors using a common household disinfecting cleaner." It also states 'Use the pre-installed bathroom fan or alternative ventilation when bathing or showering and allow the fan to run until all excess moisture has been vented from the bathroom." Since this has been reported to Management a service request will be completed treating the shower enclosure wall to remove any mildew presentIn review of the crime mentioned the complainant at their own admission to Management has not filed any police reportsNo other complaints regarding any recent incidents have been reported to ManagementThe Courtesy Patrol mentioned averages inspections of the location per nightIn addition they will also respond to any calls from residents requiring their servicesManagement has no reports of any incidents with the Courtesy Patrol or on their recent records with this communityThe complainant may terminate the lease with an appropriate day notice from the 1st of a month but is responsible for any fees, charges, or rent associated with the lease agreementAn additional option is a day notice as stated, a $ [redacted] transfer fee, and reqaulify per the criteria agreement at a Wooten location of their choiceThis option will also include any fees, or charges incurred by move out within the lease agreement Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was contacted by the manager of the propertyHe stated that the lease will be corrected to expire July 1st of I use the installed fan and make sure that I take all precautions to ensure the property is kept in as good or better shape then I received it The manager agreed that once I give notice to move, they will be putting it on craigslist to fill the residenceI will accept that they list it when I give days and my lease is up on July 1st as they stated when I was signing the lease Final Business Response / [redacted] (4000, 11, 2015/03/27) */ Management did not state the lease would be revisedNo crime information was ever provided by the complainants and to our knowledge all service request have been completedThe legal binding lease agreement signed by the complainant does not expire until July 31st Any breaking or early termination of the lease agreement has been previously addressed
Initial Business Response / [redacted] (1000, 9, 2015/04/09) */ The complainant filed this case on 3/25/before they contacted our accounting department and spoke to an accountant to resolve this situationThe accountant checked our database and responded the same day by 1) contacting the collection agency, 2) contacting the rental company where they applied for housing in regards to the reference we provided and amount owing, and 3) verifying the collection agency would take care of notification to the major credit agencies removing the balance owedAs far as the request for the percent of move outs billed, the Accounting Director emailed the complainant the same day informing this information is not available as it would change monthlyAs a result of this case filing the file and documentation was pulled from storage and reviewedIt was discovered then that a previous employee during the time the resident moved out of this unit wrongfully reissued an incorrect Security Deposit Reconciliation AgreementThis employee is no longer employed and cannot be questioned as to why the charges were reducedThe original amount owed of [redacted] was the result of cat urine damage [redacted] and kilz/paint to the walls [redacted] The [redacted] deposit was applied leaving [redacted] owedThis portion of the total flooring bill of [redacted] dated 8/22/consisted of carpet pad [redacted] install [redacted] kilz/labor to sub floor [redacted] and labor to remove previous padding [redacted] The charges and findings were noted on the Move Out ChecklistResponsibility for these charges were clearly outlined within the lease agreement and addendums and signed by the residentThe complainant assumed responsibly for the resident's charges as a result of the signed Guarantor Agreement at move inThe Notice to Vacate form signed 4/1/by the resident acknowledges the extent of charges would be determined upon move out and offers the right to be present for said inspectionIt further states the resident received the Acknowledgment of Departure form that identified the resident is responsible for cost of carpet or flooring damage and replacementDue to the mis-communication by a previous employee and the removal of charges due to incorrect information entered into our database from an incorrect Security Deposit Reconciliation Agreement, we will not pursue any further collection of charges
Initial Business Response / [redacted] (***0, 5, 2015/03/11) */ This unit was originally occupied by a previous room-mate on 1/29/The complainant was added to the household in April of by signing a lease agreement through July In addition the previous household member and complainant agreed to a room-mate departure leaving the complainant and their guarantor responsible for the leaseAn additional lease was signed beginning August and expiring July In November the complainant provided notice to vacate by December 31st to move in with familyHowever, they chose to cancel this notice and continue occupying the apartmentOn March 9th the complainant and an additional person called the Management Office with questions regarding the lease resulting in a walkthrough of the apartment with Management staff and the complainantA list of service request was generated in order to resolve any concerns they may have hadWork began on March 10th consisting of replacement of the fire extinguisher and smoke detector which were both completedAlthough code does not require a fire extinguisher per apartment Management chooses to provide thisSmoke detectors are also provided for all apartments, in review of this unit the mount was found installed and no explanation can be determined where the smoke detector may be due to having a previous room-mate not currently residingThe complainant did sign acknowledging it was present and operable at move inThe door bolt mentioned resulted in verifying the locking handle was operating correctlyNo issues could be found except a privacy door chain would not secure properlyThese are not provided by Management but we will install a replacement at their requestThe mold reported appears to be mildew on the bathtub enclosure wallsPer the lease signed it states "Periodically clean and dry the walls and floors around the sink, bathtub, shower, toilets, windows, and patio doors using a common household disinfecting cleaner." It also states 'Use the pre-installed bathroom fan or alternative ventilation when bathing or showering and allow the fan to run until all excess moisture has been vented from the bathroom." Since this has been reported to Management a service request will be completed treating the shower enclosure wall to remove any mildew presentIn review of the crime mentioned the complainant at their own admission to Management has not filed any police reportsNo other complaints regarding any recent incidents have been reported to ManagementThe Courtesy Patrol mentioned averages inspections of the location per nightIn addition they will also respond to any calls from residents requiring their servicesManagement has no reports of any incidents with the Courtesy Patrol or on their recent records with this communityThe complainant may terminate the lease with an appropriate day notice from the 1st of a month but is responsible for any fees, charges, or rent associated with the lease agreementAn additional option is a day notice as stated, a $ [redacted] transfer fee, and reqaulify per the criteria agreement at a Wooten location of their choiceThis option will also include any fees, or charges incurred by move out within the lease agreement Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was contacted by the manager of the propertyHe stated that the lease will be corrected to expire July 1st of I use the installed fan and make sure that I take all precautions to ensure the property is kept in as good or better shape then I received it The manager agreed that once I give notice to move, they will be putting it on craigslist to fill the residenceI will accept that they list it when I give days and my lease is up on July 1st as they stated when I was signing the lease Final Business Response / [redacted] (4000, 11, 2015/03/27) */ Management did not state the lease would be revisedNo crime information was ever provided by the complainants and to our knowledge all service request have been completedThe legal binding lease agreement signed by the complainant does not expire until July 31st Any breaking or early termination of the lease agreement has been previously addressed
Initial Business Response / [redacted] (1000, 9, 2015/04/09) */ The complainant filed this case on 3/25/before they contacted our accounting department and spoke to an accountant to resolve this situationThe accountant checked our database and responded the same day by 1) contacting the collection agency, 2) contacting the rental company where they applied for housing in regards to the reference we provided and amount owing, and 3) verifying the collection agency would take care of notification to the major credit agencies removing the balance owedAs far as the request for the percent of move outs billed, the Accounting Director emailed the complainant the same day informing this information is not available as it would change monthlyAs a result of this case filing the file and documentation was pulled from storage and reviewedIt was discovered then that a previous employee during the time the resident moved out of this unit wrongfully reissued an incorrect Security Deposit Reconciliation AgreementThis employee is no longer employed and cannot be questioned as to why the charges were reducedThe original amount owed of [redacted] was the result of cat urine damage [redacted] and kilz/paint to the walls [redacted] The [redacted] deposit was applied leaving [redacted] owedThis portion of the total flooring bill of [redacted] dated 8/22/consisted of carpet pad [redacted] install [redacted] kilz/labor to sub floor [redacted] and labor to remove previous padding [redacted] The charges and findings were noted on the Move Out ChecklistResponsibility for these charges were clearly outlined within the lease agreement and addendums and signed by the residentThe complainant assumed responsibly for the resident's charges as a result of the signed Guarantor Agreement at move inThe Notice to Vacate form signed 4/1/by the resident acknowledges the extent of charges would be determined upon move out and offers the right to be present for said inspectionIt further states the resident received the Acknowledgment of Departure form that identified the resident is responsible for cost of carpet or flooring damage and replacementDue to the mis-communication by a previous employee and the removal of charges due to incorrect information entered into our database from an incorrect Security Deposit Reconciliation Agreement, we will not pursue any further collection of charges