AA Driving Academy

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response from the business does not correctly cite the facts of the situation nor address the substance of the complaint which I affirm as being complete and accurate and done with a complete understanding of the relevant DMV requirementsSignificantly, the Student did NOT fail the driving course three times Either through incompetence in failing to properly understand the situation through their agent / instructor on site during the third test attempt, the business inappropriately charged for additional lessons and a certificate which were not necessary The DMV management assumed were unnecessary since the Student had not failed the course three times At this stage the business is clearly attempting to cover up for their own bad behavior by attempting to distort and confuse the situation, thus further reinforcing their lack of honesty and transparency I thereby reject their explanation and fully stand behind every word of my original assertions, and will do so in the context of this Revdex.com proceeding, and any further action including any web site reviews, the DMV, Virginia State or Fairfax County consumer regulatory authorities, or legal action should I deem it worth my while to pursue these

From: Date: Wed, Apr 1, at 3:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [email protected]: [redacted] < [redacted] @myRevdex.com.org> Ref: consumer complaint # [redacted] Revdex.com complaint answer vs AA Driving [redacted] I have attached our reply to the below complaint rebuttalI've sent in formats (PDF and DOC) Please confirm receipt and also let me know if this format of reply is acceptable, or if you need me to resubmit in any other manner Thanks, SAM K***AA Driving Academy, IncSterling Road, Suite #101Herndon, VA 20170Office: ###-###-####Fax: ###-###-####Website: www.aadrivingacademy.net

Dear [redacted] ,Following is the response to Complaint ID [redacted] filed by [redacted] regarding the driving lessons provided to his mother in law, henceforth referred to as “student.” According to [redacted] ’s complaint to the Revdex.com, the student went to the DMV three times to take the road test and failed all three times [redacted] states the “$in additional training and obtaining the certificate was not necessary.” However, per Virginia DMV regulations, if an individual fails the road test three times, then they “must take the behind-the-wheel component of driver education.” Please refer to the following links for further information: [redacted] [redacted] also states in his complaint that, on November 14th, MrAli accompanied the student in one of the AA Driving Academy’s cars to the road test, and to “assist in working with the DMV staff as part of her third evaluation.” If Ali accompanied the student to the DMV on November 14th, and the student failed the road test “this third time,” then it is apparent the road test was not, in fact, cancelled by the instructor, and this road test did, in fact, take place on November 14th.Also, according to [redacted] ’s complaint, the third time did not count as failure, since, according to [redacted] , the DMV staff informed the student the lesson had been “merely canceled by the instructor.” It is unclear who [redacted] is referring to when he speaks about the “instructor.” The student’s instructor was MrAli who has no authority to cancel road tests that occur under the supervision of a DMV evaluator and are regulated by the DMV, not AA Driving Academy.Additionally, AA Driving Academy’s Operations Manager and [redacted] corresponded via email on December 16thIn this correspondence, [redacted] was asked (question#4) “Who told MrAli that [redacted] failed the road test times and would thus need to take a remedial course?”, to which [redacted] ’s response was “The DMV Evaluator.” [redacted] ’s email responses and his complaint to the Revdex.com are contradictoryWhen [redacted] was asked (question #5) if someone from the DMV told the student she had failed the road test a third time, he responded “Yes, I was right there when he was talking to the evaluator.” If [redacted] was present and heard the entire conversation MrAli had with the DMV evaluator regarding the student’s failure, then [redacted] cannot state that “the third test did not count because it was canceled by the instructor.” On atleast two different emails and the complaint submitted to the Revdex.com, [redacted] stated himself that [redacted] failed the road test three (3) times, fully acknowledging this factWhen appearing to the DMV for the fourth (4th ) road test, the DMV attendant did not require the re- examination certification, even though the DMV regulations clearly state this being needed after failing the road test three (3) timesIn addition, the DMV examiner who failed [redacted] the third (3rd) time stated this to her, and the instructor MrAli (being well aware of rules as a DMV licensed instructor) verified this [redacted] then requested this service via our online registration systemThis service was provided in full with no shortage of time or complaints [redacted] is trying to take advantage of the fact that there was a glitch/error/oversight in either the DMV system or by the customer service representative when appearing for the fourth (4th) road testEven though service was requested and provided, after DMV regulations clearly state the requirement of a re-examination course and certificateFrom the email correspondence, it is apparent [redacted] is well aware of the circumstances regarding the student’s third road test failure, and cannot rightfully accuse MrAli and AA Driving Academy of fraud and negligenceThis complaint falls under and retaliatory claims as [redacted] fails to understand the situationThe student paid only for the services provided and [redacted] has admitted there were no problems in the services provided [redacted] ’s responses from the email correspondence from December 16th are listed on the chart below.No Question Answers By [redacted] Remarks How many times did MsOlga go to the DMV to take the road test?THREE Admitted by [redacted] *** in his email to AA on December 16, at 9:22PMHow many times did *** [redacted] fail the road test at the DMV?TWICE--THE LAST DID NOT COUNT AS FAILUREAdmitted by [redacted] in his email to AA on December 16, at 9:22PMAfter failing the last time at the DMV, who at DMV indicated to [redacted] that she would need a course/certificate?YES, ALI WAS THERE Admitted by [redacted] ***in his email to AA on December 16, at 9:22PMWho told MrAli that *** [redacted] failed the road test times and would thus need to take a 'remedial' course?THE DMV ELVALUATOR Admitted by [redacted] ***in his email to AA on December 16, at 9:22PMDid someone from DMV tellMrAli that [redacted] failed the road test a 3rd time?YES I WAS RIGHT THERE WHEN HE WAS TALKING TO THE EVALUATORSee Answer # Was MrAli present with [redacted] at the DMV, during any of her first 2/two road test attempts, in which she failed? Was his car used for those road tests?FIRST TWO TESTS NO, BUT ON THE THIRD YES HE USED HIS CARFor the Test if AA car is used, it is not free, the student has to pay [redacted] was only charged for one time and not for three timesWhat made you guys inquireabout that or services from us at AA Driving Academy?DON'T UNDERSTAND QUESTION-- MR ALI WAS THE ONE THAT SAID WE HAD TO TAKE THE RE-EXAM COURSE WHEN WE WERE THERE AT THE DMVDid MrAli take [redacted] forany previous driving lessons,YES FOR ALL LESSSONS BEFORE Instructor did his jobperfect and in aprior to the behind the wheel re-examination course (7hours of on the road/in the car driving instruction)?AND AFTER THE TEST professional way andcharged [redacted] only for those instructional hours, no extra chargesThe 'remedial' course MrAli provided to [redacted] ***, was that the behind the wheel re-examination course (7hours of on the road/in the car driving instruction)?YES Instructor did his jobperfect and in a professional way and charged [redacted] only for those instructional hours, no extra chargesDid MrAli use his car andprovide private, on the road/in the car driving instruction to [redacted] for total hours? Or did he fail to perform this service? If so, was there a shortage of the hours provided to [redacted] ***?AA VEHICLE USED AT ALL TIMESNO SHORTAGE OF THE HOURS--BUT THESE WERE NOT NECESSARY AT ALL BECAUSE SHE DID NOT ACTUALLY FAIL THE THIRD TIME WHICH MR ALI SHOULD HAVE KNOW BECAUSE HE WAS THERE AT THE DMV WITH US [redacted] admits that, there is no shortage of hoursFollowing services were provided and charged accordingly;Dates Time Numbers of hours Remarks10/8/11:00AM to 12:30PM hour minutes AA Academy Vehiclewas used for the student pick up, behind the wheel and drop off at her residence 10/15/11:00AM to 12:30PM hour minutes AA Academy Vehiclewas used for the student pick up, behind the wheel and drop off at her residence10/21/11:00AM to 12:PM hour minutes AA Academy Vehiclewas used for the student pick up, behind the wheel and drop off at her residence 11/7/10:00AM till DMV Test AA Academy VehicleAcademy Vehicle was used for the student pick up, behind the wheel and drop off at her residence.Dates Time Numbers of hours Remarks11/19/11:00AM to 12:45PM hour minutes AA Academy Vehiclewas used for the student pick up, behind the wheel and drop off at her residence 11/20/11:00AM to 12:45PM hour minutes AA Academy Vehiclewas used for the student pick up, behind the wheel and drop off at her residence12/1/11:00AM to 12:45PM hour minutes AA Academy Vehiclewas used for the student pick up, behind the wheel and drop off at her residence 12/2/11:00AM to 12:45PM hour minutes AA Academy VehicleAcademy Vehicle was used for the student pick up, behind the wheel and drop off at her residence

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I decline to make further commentary in the matter having made a full and accurate recitation of the facts in the original complaint and reject all subsequent assertions by the Business as being either unresponsive, innaccurate, or irrelevant.That said, while I do not accept the businesses response, given the relatively low monetary value of services involved and the extreme unlikelihood of satisfactory resolution in this forum, I do not believe that it is a constructive use of either my time or the Revdex.com's resources to further pursue this complaint I plan for the forseeable future to simply, "let it go," provided I do not expereince any further difficulties from the Business beyond those to which I have already been subjected I therefore request that the Revdex.com consider the matter concluded as far as their responsibilities and do not desire any further action on their part beyond closing the complaint as unresolvable In the unlikely event I decide at a later time to pursue any further action, I reserve the right do so through separate formal legal process subject to any applicable statutes of limitation or other constraints imposed by Virginia lawRegards, [redacted] ** [redacted] ***

From: <[redacted]@aafminc.com>Date: Wed, Apr 1, 2015 at 3:25 AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [email protected]: [redacted] <[redacted]@myRevdex.com.org>
Ref:   consumer complaint #[redacted]          Revdex.com complaint answer 03202015 vs AA Driving
[redacted] 
I have attached our reply to the below complaint rebuttal. I've sent in 2 formats (PDF and DOC).  
Please confirm receipt and also let me know if this format of reply is acceptable, or if you need me to resubmit in any other manner. 
Thanks, 
SAM K[redacted]AA Driving Academy, Inc. 1043 Sterling Road, Suite #101Herndon, VA 20170Office: ###-###-####Fax: ###-###-####Website: www.aadrivingacademy.net

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]I decline to make further commentary in the matter having made a full and accurate recitation of the facts in the original complaint and reject all subsequent assertions by the Business as being either unresponsive, innaccurate, or irrelevant.That said, while I do not accept the businesses response, given the relatively low monetary value of services involved and the extreme unlikelihood of satisfactory resolution in this forum, I do not believe that it is a constructive use of either my time or the Revdex.com's resources to further pursue this complaint.  I plan for the forseeable future to simply, "let it go," provided I do not expereince any further difficulties from the Business beyond those to which I have already been subjected.   I therefore request that the Revdex.com consider the matter concluded as far as their responsibilities and do not desire any further action on their part beyond closing the complaint as unresolvable.    In the unlikely event I decide at a later time to pursue any further action, I reserve the right do so through separate formal legal process subject to any applicable statutes of limitation or other constraints imposed by Virginia law. Regards,
[redacted]  [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  The response from the business does not correctly cite the facts of the situation nor address the substance of the complaint which I affirm as being complete and accurate and done with a complete understanding of the relevant DMV requirements.
Significantly, the Student did NOT fail the driving course three times.  Either through incompetence in failing to properly understand the situation through their agent / instructor on site during the third test attempt, the business inappropriately charged for additional lessons and a certificate which were not necessary.  The DMV management assumed were unnecessary since the Student had not failed the course three times. 
At this stage the business is clearly attempting to cover up for their own bad behavior by attempting to distort and confuse the situation, thus further reinforcing their lack of honesty and transparency.    I thereby reject their explanation and fully stand behind  every word of my original assertions, and will do so in the context of this Revdex.com proceeding, and any further action including any web site reviews, the DMV,  Virginia State  or  Fairfax County consumer regulatory authorities, or legal action should I deem it worth my while to pursue these.

Dear [redacted],Following is the response to Complaint ID [redacted] filed by [redacted] regarding the driving lessons provided to his mother in law, henceforth referred to as “student.” According to [redacted]’s complaint to the Revdex.com, the student went to the DMV three times to...

take the road test and failed all three times. [redacted] states the “$300 in additional training and obtaining the certificate was not necessary.” However, per Virginia DMV regulations, if an individual fails the road test three times, then they “must take the behind-the-wheel component of driver education.” Please refer to the following links for further information: [redacted].[redacted] also states in his complaint that, on November 14th, Mr. Ali accompanied the student in one of the AA Driving Academy’s cars to the road test, and to “assist in working with the DMV staff as part of her third evaluation.” If Ali accompanied the student to the DMV on November 14th, and the student failed the road test “this third time,” then it is apparent the road test was not, in fact, cancelled by the instructor, and this road test did, in fact, take place on November 14th.Also, according to [redacted]’s complaint, the third time did not count as failure, since, according to [redacted], the DMV staff informed the student the lesson had been “merely canceled by the instructor.” It is unclear who [redacted] is referring to when he speaks about the “instructor.” The student’s instructor was Mr. Ali who has no authority to cancel road tests that occur under the supervision of a DMV evaluator and are regulated by the DMV, not AA Driving Academy.Additionally, AA Driving Academy’s Operations Manager and [redacted] corresponded via email on December 16th. In this correspondence, [redacted] was asked (question#4) “Who told Mr. Ali that [redacted] failed the road test 3 times and would thus need to take a remedial course?”, to which [redacted]’s response was “The DMV Evaluator.” [redacted]’s email responses and his complaint to the Revdex.com are contradictory. When [redacted] was asked (question #5) if someone from the DMV told the student she had failed the road test a third time, he responded “Yes, I was right there when he was talking to the evaluator.” If [redacted] was present and heard the entire conversation Mr. Ali had with the DMV evaluator regarding the student’s failure, then [redacted] cannot state that “the third test did not count because it was canceled by the instructor.”
On atleast two different emails and the complaint submitted to the Revdex.com, [redacted] stated himself that [redacted] failed the road test three (3) times, fully acknowledging this fact. When appearing to the DMV for the fourth (4th ) road test, the DMV attendant did not require the re- examination certification, even though the DMV regulations clearly state this being needed after failing the road test three (3) times. In addition, the DMV examiner who failed [redacted] the third (3rd) time stated this to her, and the instructor Mr. Ali (being well aware of rules as a DMV licensed instructor) verified this. [redacted] then requested this service via our online registration system. This service was provided in full with no shortage of time or complaints. [redacted] is trying to take advantage of the fact that there was a glitch/error/oversight in either the DMV system or by the customer service representative when appearing for the fourth (4th) road test. Even though service was requested and provided, after DMV regulations clearly state the requirement of a re-examination course and certificate.
From the email correspondence, it is apparent [redacted] is well aware of the circumstances regarding the student’s third road test failure, and cannot rightfully accuse Mr. Ali and AA Driving Academy of fraud and negligence. This complaint falls under false and retaliatory claims as [redacted] fails to understand the situation. The student paid only for the services provided and [redacted] has admitted there were no problems in the services provided. [redacted]’s responses from the email correspondence from December 16th are listed on the chart below.No Question Answers By [redacted] Remarks 1 How many times did Ms. Olga go to the DMV to take the road test?THREE Admitted by [redacted] in his email to AA on December 16, 2014 at 9:22PM2 How many times did [redacted] fail the road test at the DMV?TWICE--THE LAST DID NOT COUNT AS FAILUREAdmitted by [redacted] in his email to AA on December 16, 2014 at 9:22PM3 After failing the last time at the DMV, who at DMV indicated to [redacted] that she would need a course/certificate?YES, ALI WAS THERE Admitted by [redacted]in his email to AA on December 16, 2014 at 9:22PM4 Who told Mr. Ali that [redacted] failed the road test 3 times and would thus need to take a 'remedial' course?THE DMV ELVALUATOR Admitted by [redacted]in his email to AA on December 16, 2014 at 9:22PM5 Did someone from DMV tellMr. Ali that [redacted] failed the road test a 3rd time?YES I WAS RIGHT THERE WHEN HE WAS TALKING TO THE EVALUATORSee Answer # 46 Was Mr. Ali present with [redacted] at the DMV, during any of her first 2/two road test attempts, in which she failed? Was his car used for those road tests?FIRST TWO TESTS NO, BUT ON THE THIRD YES HE USED HIS CARFor the Test if AA car is used, it is not free, the student has to pay. [redacted] was only charged for one time and not for three times7 What made you guys inquireabout that or services from us at AA Driving Academy?DON'T UNDERSTAND QUESTION-- MR ALI WAS THE ONE THAT SAID WE HAD TO TAKE THE RE-EXAM COURSE WHEN WE WERE THERE AT THE DMV8 Did Mr. Ali take [redacted] forany previous driving lessons,YES FOR ALL LESSSONS BEFORE Instructor did his jobperfect and in aprior to the behind the wheel re-examination course (7hours of on the road/in the car driving instruction)?AND AFTER THE TEST professional way andcharged [redacted] only for those instructional hours, no extra charges.9 The 'remedial' course Mr. Ali provided to [redacted], was that the behind the wheel re-examination course (7hours of on the road/in the car driving instruction)?YES Instructor did his jobperfect and in a professional way and charged [redacted] only for those instructional hours, no extra charges.10 Did Mr. Ali use his car andprovide private, on the road/in the car driving instruction to [redacted] for 7 total hours? Or did he fail to perform this service? If so, was there a shortage of the hours provided to [redacted]?AA VEHICLE USED AT ALL TIMES. NO SHORTAGE OF THE 7 HOURS--BUT THESE WERE NOT NECESSARY AT ALL BECAUSE SHE DID NOT ACTUALLY FAIL THE THIRD TIME WHICH MR ALI SHOULD HAVE KNOW BECAUSE HE WAS THERE AT THE DMV WITH US[redacted] admits that, there is no shortage of hoursFollowing services were provided and charged accordingly;Dates Time Numbers of hours Remarks10/8/1014 11:00AM to 12:30PM 01 hour 30 minutes AA Academy Vehiclewas used for the student pick up, behind the wheel and drop off at her residence 10/15/2014 11:00AM to 12:30PM 01 hour 30 minutes AA Academy Vehiclewas used for the student pick up, behind the wheel and drop off at her residence10/21/2014 11:00AM to 12:30 PM 01 hour 30 minutes AA Academy Vehiclewas used for the student pick up, behind the wheel and drop off at her residence 11/7/2014 10:00AM till DMV Test AA Academy VehicleAcademy Vehicle was used for the student pick up, behind the wheel and drop off at her residence.Dates Time Numbers of hours Remarks11/19/2014 11:00AM to 12:45PM 01 hour 45 minutes AA Academy Vehiclewas used for the student pick up, behind the wheel and drop off at her residence 11/20/2014 11:00AM to 12:45PM 01 hour 45 minutes AA Academy Vehiclewas used for the student pick up, behind the wheel and drop off at her residence12/1/2014 11:00AM to 12:45PM 01 hour 45 minutes AA Academy Vehiclewas used for the student pick up, behind the wheel and drop off at her residence 12/2/2014 11:00AM to 12:45PM 01 hour 45 minutes AA Academy VehicleAcademy Vehicle was used for the student pick up, behind the wheel and drop off at her residence.

Review: Background: The complaint concerns my son's "behind the wheel" driving lessons. He is 17 years old and is naturally very timid in driving a car. He is also shy by nature.

The issue: We contacted AA Driving Academy to provide the required training for my son. I specifically told them that he would need a few private lessons before stating the required 7 hours driving and 7 hours observation sessions. The driver, a gentleman called "[redacted]" or something like that (he did not have a business card and his accent was not easily understood to me) came to our house on July 3 at around 11 am and I asked my son to go with him for the lesson, which I though would be private as agreed. My son introduced himself and once **. [redacted] noticed the shyness of my son:

**. [redacted], "are you scared"?

My son said " a little".

**. [redacted]: " if you are sacred to drive in this country, you shoudl 'commit suicide'! You should try to drive in my country [redacted] to see what t means"

I didn't say anything although I was concerned by **. [redacted]'s behavior and approach. They left on the driving lesson and about 45 minutes later I received a text message from my son, freaking out. he said that **. [redacted] is calling him names in front of other students (apparently this was not a private lesson as I had thought and agreed with the company). Specifically he kept calling him a " [redacted] and yelling at him in front of others.

When they came home, **. [redacted] told me " You should kick your son's [redacted] and make him run two hours a day. He is a [redacted] and needs to get strong!". I asked **. [redacted] to leave and immediately called the company to report this and tell them we don't wish to continue with them.

Since July 3, my son has locked himslef up in his room and is deeply depressed. He is emotionally disturbed and harrassed by the bully of **. [redacted]. We will have to seek treatment for my so, and I honestly don't know how to go about it at this stage.Desired Settlement: We would like a refund for the fees we paid for the one session my son attended. We would also need to have formal, written apology. I am also exploring the option of a law suit for harrassment, but I don't know if this would be the way forward on this.

Business

Response:

In response to the claimed complaint, we have conducted our own research and communicated with all parties involved. After completing our due diligence, we have determined the complaint to be full of many grammatical mistakes, inaccurate statements and falsely exaggerated alleged terms.

There clearly was a discrepancy in communication & perceived understanding on many fronts, between the instructor (**. [redacted]) and the student ([redacted]). In verbal and written & signed statements, the instructor acknowledged making jokes with [redacted] and the two (2) other female students in the car during this one lesson/session. This is common practice for **. [redacted] and all of our instructors, in order to help establish re-pore with the teenagers, loosen them up and allow them to relax or not be nervous & uneasy, which according to **. [redacted], was very evident with the student, [redacted]. Due to this, **. [redacted] made an extra effort to verbally joke around with [redacted] and the two other students, so that collectively they would feel relaxed.