A&A Moving & Storage

Dear [redacted] , we have send [redacted] an invoice with the new charges on 62016, 62016,and again on He was given credit for the $auction fee as indicated beforeAttached you will see the invoice that has been send to him Thank You Reina J M [redacted] Operations Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Your information that you have stated in your reply to my complaint is untrue and misleadingOn or around 1-*-17.I came to A and A moving and storage in person spoke with the manager Remus in personShe went over all payments from May through DecYour company had the payment in September For the month of OctThat was confirmed by A and A managerOn 1-*-Also it is confirmed by your staff on 10-**-when your staff sent me a copy of the payment history through May-Nov That payment history listed the cheek number for October payment That your company insistsed they never received from HRA As a matter of fact your company sent me demand letters for paymentFor the he month of Oct Untill Jan 2017.Evn though Your company cashed the check on 9-**-You sir are a liar and a fraud.To the tenth powerHRA is not months behind all payments are up to dated HRA mailed Jan payment on 12-**-your company cashed that check on 12-**-I have provided that check number in person on 1-*-and times I a email thereafterYou nor your manager have replied to any of my emails since Oct Thanks for the fraudulent reply to the Revdex.comI will be sure to use it in court in April of 2017.As well as the payment history your company sent listing the check numberFor Oct,and In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

&A Moving and Storage policy is to inform potential clients, property will be placed where there is availabilityOnce clients are placed in the available location transfers do not occurAfter [redacted] property was stored she was called immediately and provided with the location of her property [redacted] ** and the hours of operation [redacted] was told access to her unit is granted providing account is up to date [redacted] did not object to her placement locationStorage units are not operated by access codesClients are responsible to place a secondary lock on their units and all keys corresponding to the lock is safeguarded by the clientInvoices are mailed out weeks before they are due to give client time to obtain paymentAfter the bill is one week overdue another bill is generated and thereafterCall collections are made to [redacted] when storage bill is overdueMcPherson access to unit is only denied when there is rent due on her account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[This satisfies most of the issues with my complaintHowever, I would like for A & A Moving and Storage to send me an unpdated invoice that shows that the $Legal Fee has indeed been waived, so that I can submit it (the new invoice) to the New York City Human Resources Administration.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by A&A Moving & Storage regarding complaint ID ***.Sincerely,* ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[This satisfies most of the issues with my complaintHowever, I would like for A & A Moving and Storage to send me an unpdated invoice that shows that the $Legal Fee has indeed been waived, so that I can submit it (the new invoice) to the New York City Human Resources Administration.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

[redacted], You keep on addressing payments from 2016 which is a moot point right now. Like I said, HRA finally caught up with payments and your rent is paid up until January **, 2017. Although, we have not received payment for the month that started on 01/**/2017, we generally allow customer access for up to 30 days late, which means right now you have access to your unit until and including February [redacted] 2017. We are open for warehouse access M-F 8 AM-3 PM. Should you come in after February **, access to your unit will be denied unless another payment will be received. I hope this answers all your questions and concludes this inquiry.

Although The City told [redacted] that they made payment on May [redacted], we did not receive payment until May *. The certified mail for the auction sale was processed in our office on May * and was...

crossed in the mail by the payment. As a courtesy we waived the $95 Legal Fee associated with the auction proceedings and the account indeed has a zero balance up until and including June * 2016. Sorry for the inconvenience this might've caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Your information that you have stated in your reply to my complaint is untrue and misleading. On or around 1-*-17.I came to A and A moving and storage in person spoke with the manager Remus in person. She went over all payments from May through Dec2016. Your company had the payment in September 2016. For the month of Oct2016. That was confirmed by A and A manager. On 1-*-17. Also it is confirmed by your staff on 10-**-16 when your staff sent me a copy of the payment history through May-Nov 2016. That payment history listed the cheek number for October payment.  That your company insistsed they never received from HRA.  As a matter of fact your company sent me demand letters for payment. For the he month of Oct 2016 Untill Jan 2017.Evn though Your company cashed the check on 9-**-16. You sir are a liar and a fraud.To the tenth power. HRA is not 2 months behind all payments are up to dated.  HRA mailed Jan 2017 payment on 12-**-17 your company cashed that check on 12-**-16. I have provided that check number in person on 1-*-17 and 3 times I a email  thereafter. You nor your manager have replied to any of my emails since Oct 2016. Thanks for the fraudulent reply to the Revdex.com. I will be sure to use it in court in April of 2017.As well as the payment history your company sent listing the check number. For Oct,206 and.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Although The City told [redacted] that they made payment on May [redacted], we did not receive payment until May *. The certified mail for the auction sale was processed in our office on May * and was crossed in the mail by the payment. As a courtesy we waived the $95 Legal Fee associated with the auction...

proceedings and the account indeed has a zero balance up until and including June * 2016. Sorry for the inconvenience this might've caused.

Dear [redacted] , we have send [redacted] an invoice with the new charges on 6/**/2016, 6/**/2016,and again on 6/**/2016.    He was given credit for the $95 auction fee as indicated before. Attached you will see the invoice that has been send to him.   Thank You    Reina J M[redacted] Operations Manager

[redacted],Although HRA has been slow in making payments for you in the past, it looks like they finally caught up. We received a check from them on January *, 2017 which paid your rent until 01/**/2017. We'd be more than happy to grant you access to your unit as long as you come by no later than...

February **, 2017, point at which you would have owned 2 months assuming there is no other payment before then.Sincerely,Adrian F[redacted]A&A Moving and Storage

&A Moving and Storage policy is to inform potential clients, property will be placed where there is availability. Once clients are placed in the available location transfers do not occur. After [redacted] property was stored she was called immediately and provided with the location of her...

property [redacted] [redacted] and the hours of operation. [redacted] was told access to her unit is granted providing account is up to date. [redacted] did not object to her placement location. Storage units are not operated by access codes. Clients are responsible to place a secondary lock on their units and all keys corresponding to the lock is safeguarded by the client. Invoices are mailed out 3 weeks before they are due to give client time to obtain payment. After the bill is one week overdue another bill is generated and thereafter. Call collections are made to [redacted] when storage bill is overdue. McPherson access to unit is only denied when there is rent due on her account.