A&A Office Equipment

I have contacted the complainant via telephone and explained the $charge This $charge is not interposed because it is the charge at the beginning of every taxicab trip The drop rate is the first item clearly shown on the menu of prices posted by the City of San Antonio on every licensed and insured taxicab in San Antonio It’s not a surcharge or a hotel departure fee It’s called a drop rate because before digital taximeters all meters were equipped with a handle shaped like a flagThe driver had to manually turn it clockwise to the o’clock position in order to activate it – thus the historical term: Flag drop All taxicabs have a flag drop fee The amount varies by city It is designed to provide compensation to a driver in case the trip is only one block long Be Safe [redacted] Driver Services Manager (O) ###-###-####(F) ###-###-####Email: [redacted] @yellowcabsa.com [redacted] ***, San Antonio, Texas ***www[redacted] .com

The Independent Contractor Driver that provided the service requested by the complainant held the phone as collateral for payment of fare since it appeared that the complainant’s debit/credit card was experiencing technical difficultly beyond her or the driver’s controlThe following day, the complainant appeared at the office and paid for the service renderedHer phone was returned to her immediately upon signature of the receipt

The matter has been addressed.Be Safe,*** ***Driver Services Manager (Office) ***(Fax) ***Email: ***
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I have contacted the complainant via telephone and explained the $2.50 charge.  This $2.50 charge is not interposed because it is the charge at the beginning of every taxicab trip.  The drop rate is the first item clearly shown on the menu of prices posted by the City of San Antonio on...

every licensed and insured taxicab in San Antonio.  It’s not a surcharge or a hotel departure fee.  It’s called a drop rate because before digital taximeters all meters were equipped with a handle shaped like a flag. The driver had to manually turn it clockwise to the 9 o’clock position in order to activate it – thus the historical term: Flag drop.  All taxicabs have a flag drop fee.  The amount varies by city.  It is designed to provide compensation to a driver in case the trip is only one block long.   Be Safe  [redacted] Driver Services Manager (O) ###-###-####(F) ###-###-####Email: [redacted]@yellowcabsa.com[redacted], San Antonio, Texas [redacted]www.[redacted].com

The complainant has been contacted and it was explained that the taxi in question is not a Yellow Cab.

The Independent Contractor Driver that provided the service requested by the complainant held the phone as collateral for payment of fare since it appeared that the complainant’s debit/credit card was experiencing technical difficultly beyond her or the driver’s control. The following day,...

the complainant appeared at the office and paid for the service rendered. Her phone was returned to her immediately upon signature of the receipt.

This particular street is so new there is no ground level view on Google Maps and it does not appear on Google Earth.  Two independent contractor drivers made an attempt to locate the passenger.  The second one was successful with the help of the dispatcher. Though the taxi was not on...

time, due to the difficulty of locating this new street, the complainant’s wife did ride to her appointment.  While she was in the cab, the dispatch Manager on Duty contacted her and informed her that the cab fare would be paid to the independent contractor driver by the Company.   She graciously accepted the gesture.  The following day she requested another cab and was able to get into her rescheduled appointment. I did speak with Mrs. [redacted].  The complainant did not answer the phone when I attempted to contact him.   Be Safe, [redacted] Driver Services Manager