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AA Pools & Construction Inc.

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Reviews AA Pools & Construction Inc.

AA Pools & Construction Inc. Reviews (1)

Review: AA pools was suppose to correctly open my pool. After the pool filter was connected and the pool was filled with water, consumer noticed that there was a leak at one of the connections of the filter. Consumer attempted to contact AA pools on several occasions leaving several messages. At about 4:pm on Saturday (the [redacted] of July), consumer called and spoke with receptionist([redacted]) and was informed that someone would be at my residence the same day. Consumer was told that she would receive a call back with a time for someone to show on Saturday. Consumer never received a call. Consumer called multiple times on Sunday to inform company that no one showed on Saturday. Consumers messages were not returned. Consumer called on Monday the [redacted] and left messages informing the company that no one showed over the weekend. Consumer stated that if the work was not going to be done consumer's money needs to be returned to consumer. Consumer phoned company around 3 pm on Monday and spoke with [redacted] who apologized for no one showing an for not being in contact earlier. Consumer was told by [redacted] that someone will be at consumers residence after 4pm. NO ONE SHOWED! Consumer called and left a message around 8:30 pm informing company that no one showed. Consumer called on Tuesday and left messages informing [redacted] of no one showing. Consumer was in contact with company by 3pm. [redacted] apologized and stated that she will be in contact with the field workers and contact consumer. [redacted] called back and stated that someone will be at the home at 4:30pm. No one showed until 7pm. Upon arrival, the gentleman ( I forget his name) went to pool area observed that leak and attempted to unscrew the connection. He also tightened the connection. When he could not take the connection off, he proceeded to inform consumer that the connection is "broken" and is on so tight that he can not unscrew it. He was informed that there is no reason it should be broken unless AA pool worker [redacted] did not connect it correctly. Consumer demanded to speak with supervisor. Consumer went into home to get the telephone to make the call. Upon coming outside, consumer found that AA pool work left the home.

Consumer called the pool company requesting a call back and the $202 paid on Friday, Consumer demands return payment of pool opening and pool vacuuming. Both services were not completed.Desired Settlement: Consumer does not want to work with the company any longer. A full refund is demanded. Consumer also demands for AA Pools to replace the filter connection that they broke. The connection on the part of the filter connected to the return water assembly. After issues are resolved, consumer will go to another pool company to have pool opened correctly and in a timely fashion.

A written apology and acknowledgement .

Business

Response:

To respond on the complaint that [redacted] , Has made towards AA Pools & Construction Inc.

On July **,2013 at approx 7:00pm we did arrive at the consumers home to open her pool. Yes we were delayed and we did not call her. I [redacted] personally went to her door and apologize and told her if it was not to late we can continue with the pool opening That day I had to help my staff because we were short staff this was one of the hottest day, in July it was approx temperature 109. We were delayed in all jobs that were due for today. We proceed to the back she did not have a key to unlock her poor wire my field worker [redacted] helped and removed the wire without damaged/One of our pool opening policies is if pool is not ready to be open or if the water level is not higher then the middle of the skimmer we have to leave and come back but due to the lateness we wanted, to finish this job. We removed her cover placed it in the back yard, By this time [redacted] had come over to continue with the work .We left angel to continue with the pool opening. He Installed the filter and pump , a nd salt generator but because the pool water level was not high enough could not test it. On Saturday we did receive a call from her no one in the office recalls telling her that they will be in her home saturday.On Sundays the company is closed no one is here to pick up the phones. On monday when we spoke I did tell her someone will be there she was a addon on the schedule from mastic to freeport is a 45 -50 min drive at no charge we went to her home the tec observed the problem but did not carry the plastic sealer the pool needed so he called me and told me she was very, upset and yelling at him I told him to just leave that I will talk to her which I did Her concern was for a party she was going to have that weekend. I called her we agreed that wednesday early morning they could arrive she stated she will not be home we went fixed the issue and did the Power vacuum, and repaired the pump hose that is connected to the filter we did not charge her extra for this. [redacted] is a certified pool Tec and he has been working in the industry for over 15 years we have never had an issue and if any issue aroused we would fix it or try our best effort to resolve it as it states in our promise to our clients in our website. Its July **,2013 and yesterday consumer called we told her all her work was done that the water level was fine and she was good to go. [redacted] asked me if we could please set up her pool ladder we said yes free of charge once more we went out of our way because of the confusion and because she was a loyal customer We understand that she is upset but we never told her in any way that we will not do the work or go back . For a full refund we had to not complete the work or have had done something to the pool or equipment we at aa pool strive for a AA++ on consumers that's why were in business... What we did for customer :

customer coupon of 10% that we validated for pool vacuum

the plastic filter connector replace free of charged

2 Free chemical test visits

Free chemicals for the pool opening

Free setup of pool steps

1 visit to do the pool opening she was aware that we had to be back in a 48 hour period while the chemicals worked .

WE ARE SORRY TO HEAR THAT SHE WAS NOT SATISFIED WITH OUR SERVICE THAT SHE WILL BE IN CONTACT WITH ANOTHER COMPANY WE WILL MISS HER BUT GOOD LUCK IN FUTURE !!! FROM AA POOLS

ON DESIRED SETTLEMENT :

WORK WAS COMPLETED IT WAS DELAYED BUT THIS WAS NATURE THIS WAS WEATHER ISSUES . ALL WE CAN DO IS REFUND HER A 10% OF THE TOTAL PRICE THAT SHE PAID WHICH WOULD BE $20.20

AND WE WILL CLOSE HER FILE OF CLIENTS SO OUR COMPANY DOES NOT CONTACT HER ANY MORE !

$169.00 -10% OFF COUPON TOTAL OF $152.10

$50.00 VACUUM

Monday was our visit but it rained all this week on and off rain please view the following :

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Description: SWIMMING POOL CONTRACTORS, DEALERS, DESIGN, SWIMMING POOLS - MAINTENANCE

Address: 72 East Suffolk Ave, Central Islip, New York, United States, 11722

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