AA Precise Collision Repair, Inc.

The consumer's significant other and she were debating where to take the car even after they brought the car hereWe have to return a car in pre-accident condition when there is insurance money involvedWe cannot use insurance money to fix things not caused by the accidentThat would be fraud
The car was in the shop longer than planned because there was disagreement between the consumer and the business about what should be doneThe car was ready for more than a week before the consumer picked it upWe do not feel we owe the consumer any reimbursement for rental

Revdex.com:
I have been out of town for family activities over the holidays.  I will schedule an estimate to be done next week (when businesses are open again).  I will provide the estimate as soon as I have it.

I apologize for the delay. I do not recall received the previous message from Revdex.com.In regards to the response from AA Precise Collision Repair, Inc. they completely lied. My car was not ready for two weeks. I spoke to the company every day almost for a week and they gave me the run around. And when I received my car back the bumper was not placed properly and the floor behind my passenger was flooded with water.The only reason I have not taken by car back is because I do not want to deal with them. On top of everything they never spoke to me. They always had the poor lady at the desk deliver any bad news. But for them to say my car was ready for two weeks is absurd.They did agree to handle the last two days of the rental I was forced to pay for (again why would they agree to that if my car had been ready for two weeks.).This company has no customer service. I find satisfaction in knowing I will never have to deal with them again.Thank you.-- Thank you,*

Please have an estimate for repairs submitted from a shop of your choice for review.

The damage to the suspension on this particular vehicle was quite extensive and required a supplement to insure that all of the damage was properly addressed and repaired. In this particular case there were a couple of aspects that delayed the vehicle. The first thing that delayed this vehicle was...

the supplement process. When a vehicle needs additional repairs to properly fix it we must assess, document, and request the additional money needed to be approved through the insurance company. To obtain this approval we must send the assessment with proper documentation to the insurance company and wait for them to come out to our facility and do their own assessment in order to get approval for payment and the amount of repairs. This time frame is completely in the hands of the insurance company and out of our control. That was the first delay. The second issue with this vehicle was lost and delayed parts. We use various dealers depending on the brand of vehicle we are repairing. In this case the initial parts order was from an aftermarket provider. The initial parts that arrived were very poor quality and far out of proper tolerance. We then placed a second order directly from a local dealer, of which the first order from them came in with the incorrect parts. I then placed a third and final order from the dealer directly and they finally sent the correct parts. Once the parts arrived we installed them and sent the vehicle for alignment and released it within 24 hours. Every customer is a priority for us however there are certain aspects of the repair process that are just out of our control such as supplement requests, incorrect parts from the dealer, and parts poorly manufactured. We do everything we can to make up for any of these delays but sometimes we simply cant help the delays.

Mrs. [redacted] is coming in for us to finish the repair. Some plastic clips were on back order, and we have them now.