AA Precise Collision Repair

Revdex.com: I have been out of town for family activities over the holidays I will schedule an estimate to be done next week (when businesses are open again) I will provide the estimate as soon as I have it

Please have an estimate for repairs submitted from a shop of your choice for review

Mrs [redacted] is coming in for us to finish the repairSome plastic clips were on back order, and we have them now

The damage to the suspension on this particular vehicle was quite extensive and required a supplement to insure that all of the damage was properly addressed and repairedIn this particular case there were a couple of aspects that delayed the vehicleThe first thing that delayed this vehicle was the supplement processWhen a vehicle needs additional repairs to properly fix it we must assess, document, and request the additional money needed to be approved through the insurance companyTo obtain this approval we must send the assessment with proper documentation to the insurance company and wait for them to come out to our facility and do their own assessment in order to get approval for payment and the amount of repairsThis time frame is completely in the hands of the insurance company and out of our controlThat was the first delayThe second issue with this vehicle was lost and delayed partsWe use various dealers depending on the brand of vehicle we are repairingIn this case the initial parts order was from an aftermarket providerThe initial parts that arrived were very poor quality and far out of proper toleranceWe then placed a second order directly from a local dealer, of which the first order from them came in with the incorrect partsI then placed a third and final order from the dealer directly and they finally sent the correct partsOnce the parts arrived we installed them and sent the vehicle for alignment and released it within hoursEvery customer is a priority for us however there are certain aspects of the repair process that are just out of our control such as supplement requests, incorrect parts from the dealer, and parts poorly manufacturedWe do everything we can to make up for any of these delays but sometimes we simply cant help the delays

I apologize for the delayI do not recall received the previous message from Revdex.com.In regards to the response from AA Precise Collision Repair, Incthey completely liedMy car was not ready for two weeksI spoke to the company every day almost for a week and they gave me the run aroundAnd when I received my car back the bumper was not placed properly and the floor behind my passenger was flooded with water.The only reason I have not taken by car back is because I do not want to deal with themOn top of everything they never spoke to meThey always had the poor lady at the desk deliver any bad newsBut for them to say my car was ready for two weeks is absurd.They did agree to handle the last two days of the rental I was forced to pay for (again why would they agree to that if my car had been ready for two weeks.).This company has no customer serviceI find satisfaction in knowing I will never have to deal with them again.Thank you.-- Thank you,*