AA Service and Repair - North Florida AC

I am very sorry for the confusion It is a fact that we purchased the assets of [redacted] That company is no longer in business The advertisement was published by the company while it was still in operation AA Service and Repair cannot honor that coupon as it is not a service we are able to offer for that price We apologize for any inconvenience this has caused you As you are aware, we did not charge you to visit your home and therefore also lost valuable time and money on this misunderstanding Within a few months, all of the advertisements that were purchased by [redacted] will be gone as they are no loknger in operation

AA Service sent a manager out on 8/ Found a low voltage eletrical problem still existing Performed a repair for no charge as a courtesy Unit is now operational We recommend complete low voltage contol wire replacement if further issues develop

This customer should contact the manufacturer There is no mechanical failure to this system [redacted] is the manufacturer and can be contacted at ###-###-#### Their address is: [redacted] Consumer Relations, Corporate [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company technician gave me the number to phone for *** This I have done and one of their specialist company technician's is coming tomorrow 8th January, Will have to wait and see what happens and hopefully this will be rectified After talking to you on the phone this afternoon, 7th January, 2015, I see their is not much anyone can do Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] * ***

I am rejecting this response because:Thank you for the opportunity to respond When this complaint came in we already had a scheduled appointment to go to this customer’s home and replace her thermostat with an upgraded model for no additional charge I was waiting to see the result of that visit prior to responding As far as my company’s customer service goes I will just list the things we have done for this customer at no charge.8/Quoted 15SEER Carrier unit - This unit was not quoted for freeThe original request for the quote was made when the serviceman came out to fix an issue on my old unit that I was charged $to repairI never received the quote so he came out to check the unit again when it broke just a few weeks later and provided the quoteI notice you do not list the original service call on your list, you just start at the second visit8/Found that the 15SEER unit was not available and upgraded the customer to 16SEER unit at no additional charge- This was done due to the fact that I was told, by your company, that the unit could be installed that weekend, and then was later told that you would not provide any type of method to help cool any part of my house and would not be able to install the unit until the following Tuesday8/Installed 16SEER unit and provided antibacterial duct fogging and service agreement at no charge - If this was at no charge than I paid a rather large bill for nothing9/6:30pm Diagnosed and found bad TXV in the new system 9/9:07pm installed replacement TXV - Notice this is another days I was left without A/C after purchasing a brand new unit10/5:36pm returned on service call and made minor adjustments found no real problem suspected intermittent problem that was not occurring at time of service -The entire interior unit was frozen up, but the serviceman could not find the source of the issueHe simply responded to call back and ask for [redacted] if it happens again because he wasn't sure what else to do10/Found and repaired minor wiring problem - This is when I actually received [redacted] and he was able to fix the problem11/Found no problems - This was a call to put the outside unit back together that was pulled apart the month before when [redacted] originally thought it was a part on the unit and later discovered that it was a wiring issueThat is correct it took a month1/Received Revdex.com complaint but found that we already had an appointment scheduled with the customer so waited to respond to see result of visit - The appointment was not scheduled until after the complaint was filed1/replaced basic thermostat provided at time of install with upgraded programmable model at no charge - I paid for the thermostat as part of the package when it was originally installedThe "upgraded" thermostat was replaced due to providing a defective productI have attached a copy of the purchase contract which states prices paid as well as warranty and service agreement provided My company has not only upheld the terms of the warranty agreement, we have gone above and beyond providing service appointments after business hours at the customer’s request for no charge and offering no charge upgrades in order to satisfy her- According to your servicemen you do not charge extra and offer to work with your customer's schedulesThat is originally why I chose your companyThat means that it is not going above and beyond, but something you simply promise your customersI cannot promise that any manufacturers’ product will be free of defects or failures, but I can make it right by my company and the customer as I have done here I also cannot promise that our employees will not make mistakes because they are human and we all make them I can promise that if my employees make mistakes, we will make it right as we have done hereI find it a convenient story that you cannot promise that manufacturer's products will not have defects and both the new A/C unit and the thermostat had issuesI also thing that you believe, as a businessman, that months is an acceptable time frame for installing a new a/c unit that is working properlyYou completely disregard the fact that during the weeks that my unit was not working I had to purchase a portable a/c unit, you also disregard the fact that the first two times I had to meet your servicemen I had to take hours off of work each time to be at the house waiting for them, and you disregard the fact that my utility bill was ridiculously high when the unit and then they thermostat were not running properlyYou also did not mention that you also received another sale based off of a recommendation that I providedMy complaint is not with the customer service girl I spoke with on the phone, she was quite friendlyMy complaint is not with your serviceman [redacted] , he seems to be the only one on your team that cared to try and fix any issues I might haveIf you believe that you are providing top customer service as a whole maybe you should look at the simple fact that it took almost a month for you to respond to this complaint Regards, [redacted]

Company's response below and copy attached From: [redacted] >Date: Wed, May 13, at 10:AMSubject: RE: [redacted] # [redacted] I have issued $100% refund of service fee I have attached proof of the credit on her credit card Unfortunately the customer had her ductwork destroyed by animals and we do not offer ductwork replacement as a service during the March through November seasons due to temperatures in the attic Thank you, [redacted]

I have added a picture of the hazardous rooftop situation that our technician was in when he performed the work In all instances (except for special hazards where we only want to take that risk once) we quote pricing prior to making repairs In this instance due to rooftop hazardous location the technician performed the repair at once and figured the risk to the business was better than the risk to his life No refund is due That is the price for this service

I am rejecting this response because: Because this is total lie IDid refuse not writing neither did I sign anything Stating that I did.I was told that Jeremy s no longer work for them company they need to provide me in a copy of theAlleged document I so called signedTo verify my signatureBecause the invoice I received did not state soThis company ads are misleading and their service agents and disparity are terrible ans should not be trustedNot one has any attempt toCall me back[redacted] Regards, [redacted] ***

Company's response below: Response to Complaint: This customer has made a long list of demands we cannot accept All arguments aside, AA Service would be willing to consider some sort of monetary refund in exchange for a signed confidentiality, release of liability and hold harmless agreement What we will need in order to make an offer would be legible copies of the following: [redacted] ** paid receipt for line set diagnosis and replacement Paid receipt for portable air conditioning unit Would you be able to contact Mr [redacted] and have him provide this documentation? [redacted]

Complaint: [redacted] I am rejecting this response because: Additional Background on my poor experiences with the AA Service and Repair company via the [redacted] Ad On December 22-23, 2014, the AA company made service calls to perform diagnostics and maintenance on my yr old air conditioner The A/C worked but the temperature would rise in the afternoon to about degrees with the thermostat set on I was told that my A/C was low on Freon due to leak in system I was told that to repair the leak in my A/C, I would need to have my connection from the garage to outside A/C unit replaced including adding Freon for a cost of $ Since this was first time dealing with this company, I accepted their analysis and agreed to pay them for repair of my A/C In June 2017, I again contacted the company for maintenance on my A/C unit and check the level of Freon since my unit was not cooling well in the afternoons I was told that all my readings were good but the unit still failed to cool properly After submitting a verbal complaint via phone with the company, a technical [redacted] came out to my home on July 7, and told me the Freon level was low and that I needed to pay $for an A/C leak test and $to repair my leak I declined the repair choices having recalled the previous repair where I received a similar estimate for repairing my A/C with the same issues Based on the above experiences, I believe this company provides fake estimates to its customers with a high leak repair cost to fix leaks in the A/C that do not exist I believe that this is a SCAM that causes health risks to other [redacted] people like myself that suffer from [redacted] and [redacted] I was forced to live without proper A/C due to the failure of this company to just add Freon to fix the problem I called [redacted] A/C company on July 7, to repair my A/C and they responded the very next day and just added Freon to completely fix my A/C that is still working today Regards, [redacted] ***

Company's response below:
Response to Complaint:
This customer has made a long list of demands we cannot accept. All arguments aside, AA Service would be willing to consider some sort of monetary refund in exchange for a signed confidentiality, release of liability and hold harmless agreement. What we will need in order to make an offer would be legible copies of the following:
*** ** paid receipt for line set diagnosis and replacement
2. Paid receipt for portable air conditioning unit
Would you be able to contact Mr*** and have him provide this documentation?
*** ***

Complaint: ***
I am rejecting
this response because: the gauge information that business supplied here can't be possibly accurate because the unit doesn't function due to failed capacitor and fan motor The business should provide correct diagnostic ( which is not difficult) instead of jump into conclusion to try to lead to new system replacement.
Regards,
*** **

The customer's claim that this was a capacitor and fan motor problem is and I have attached a picture of the gauges attached to her unit proving low refrigerant level. The technician's diagnosis is correct and I will not offer a refund

Complaint: ***
I am rejecting this response because: The broken capacitor and fan motor only took another technician few min to detect, instead yours are on a mission to convince me to spend $to do a leak detection or $on a new system, without inform me the capacitor and fan motorIt's also my principle to not pay for bad/incompetent service, also make other consumer to be aware of it
Regards,
*** **

Complaint: ***
I am rejecting this response because: I did price shop and you *** said the visit would cost $to diagnose the problemI understand you need to be paid but if you were an ethical company you would be transparent with your customers and tell them what they will need to pay to fix a problem before you just perform workYour business practices are very questionable and that is probably why you are having problems keeping businessI definitely will not call your company for repairs in the future and anyone who asks me about your company I will tell them the truthRIPOFF!!
Regards,
*** ***

I have attached the invoice in question which shows the customer purchased a discounted service agreement for $(regular price $399) and also used maintenance visit of the included visits at the time of invoicing. I have also attached some pictures of the unit and readings taken at
the time of that visit which prove that the first maintenance visit was performed as well as the low refrigerant situation that was evident at the time of that visit. An air conditioning service technician who has been called out to diagnose a problem would have definitely noticed the low refrigerant at time of a service call and offered solutions to repair the issue. Unfortunately, the customer called us and informed us that he needed maintenance and purchased the discounted maintenance agreement and we therefore sent a maintenance technician to perform the maintenance. We were not made aware of any service issues with the system, and if we had been, we would have sent out a diagnosing technician who would have been better qualified. While I agree the maintenance technician should have noticed the low refrigerant and offered a solution, he simply was not aware that he was there to solve a service issue. While some companies will come and charge leaking systems with refrigerant as if it is a solution, we do not see it as a solution. If you have a leak in your car tire, adding air is not a solution, just something to get you to the next tire servicer to repair or replace the tire. The same goes with refrigerant leaks. I can understand if the customer now believes that our pricing is too high since he had refrigerant added for a cut rate price by some short sighted (hopefully licensed and EPA certified) company. If he no longer wishes to have us handle the second service visit and remainder of the year for the service agreement he purchased, fair enough. I will refund the amount he paid in excess of 1/of the regular price for the service agreement since we already performed the first maintenance visit (as well as a no charge service call). That refund would be $x 1/= $199.50. Since the customer only paid the reduced rate of $no refund is due, in fact the customer owes us $40.50. I will cancel the service agreement if the customer chooses, but no refund will be given

If you prefer to save labor charges in the future, diagnose the air conditioning unit yourself, order your replacement parts from *** or wherever you choose and replace the part yourself. Don't all us. We do not know what line of work you are in, but in our line of work, we must be paid enough money for our services to put food on the table for our children. We do not have other jobs. This is it for us. Don't call us if you prefer to do it yourself. We do not have any issue with you doing it yourself, but when you call us to perform work, expect to pay for those services as you clearly did when you offered payment upon completion and signed the invoice for the charges. If you want to price shop, do that before you agree to pay for the services. There are always lower prices for services, but there will be no better quality service provided than by AA Service. May God bless you and your family

Jeremy S was at this customer's home on 5/30/2014. On his visit he found a bad capacitor. The customer told him that it was covered under warranty and refused to have him make a repair. He collected $check # dated 5/for the trip charge and made no repair. This was
our company's only trip to the customer's home. This visit was over year ago. At this time we do not owe the customer anything and she does not owe us anything. I believe that she had the part replaced by another company, but it was not done by us. Anthony S***, VPAA Service and Repair - North Florida AC

Revdex.com:
My *** and I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to us
Please find attached the following:
*** ** paid receipts dated 07/24/for $82.25, 07/25/for $201.75, and 08/28/for $2,(for line set diagnosis, visits and replacement);
2. Paid receipt dated 09/20/for $for portable air conditioning unit from *** ***;
3. Paid receipt dated 07/25/for $25.00 for May Management Project Fee Application (lineset installation outside the condominium building)
I'm willing, under my ***'s guidance, to sign a confidentiality, release of liability and hold harmless agreement, pursuant to the business' request.
All receipts total amount is $2,628.96. The business may forward a check for this amount to my mailing address in record ASAP.
Best regards,
*** ***