AA Temperature Services

I really do not understand why this review is a one star review. We went out to the customer's home as per their request, and saw the drain line clogged, we cleared the drain line and the unit started up. At a point later in time, the unit went out again. We came back and replaced a part that also went bad. We did not charge for the second trip out - but only for the part. We alos even refunded him the drain line cleaning though we did not have to - we did this just to make the customer happy. It is not our fault that his part was working when we were there and then broke down later. We also did not charge him for a second trip and even refunded him $125, and he still has chosen to leave us a bad review.

Sir, you did not pay for a tune up, you paid for us to check your system. We diagnosed why it wasn't working, and the reason was because the drain line was clogged. We cleared the drain and your unit began to run again. Once we saw that your unit was running properly again, we left. You did not opt to have us check the rest of your system and perform a full tune up/diagnostic while we were there. So when it went out again, we did you a favor and came back out for free - for a separate issue...and we refunded you for the work done on the last visit even though we did in fact do that work (chemicals or not the job was done).Unreal.

Our technician Mark has over 35 years of industry experience. I can assure you he does not need your help in diagnosing your units. Again, we both did the work you asked and refunded you money and you have still left a bad review even though your unit is running perfectly well and you did not spend any extra money but actually were given a refund. This is exactly why we have such great reviews everywhere - because we do the right thing and always take care of our customers. Regarding the few bad reviews we have, it is unfortunate, but no matter how hard we try, some people you just cannot make happy even if you give them refunds, credits and free visits. Please also understand that we do thousands of jobs a year, and over the course of our history there are only a handful of people we couldn't make happy and these are the select few you are seeing and referring to.

The unit was running at the time we left otherwise we would not have left, and we already refunded the cost of the drain clean, we came out again after it stopped running again for free and did not charge you for that call either. You simply paid for a service call and a capacitor and that is it, and that is what fixed your unit.

We are not AA Air and we do not have a technician named Mark Andrews, and I do not see a Kerry norberg in our customer list. I am thinking this may have been left for an incorrect company.

We did install a new unit, and it was installed properly. We also were warrantying this unit for parts and labor. Customer was having some issues with the AC running, we went out multiple times to get her back up and running and found out that the issue that was causing the new unit not to run was the drain line, which we did not install and was existing with the home. We showed up to fix this problem for her and upon arriving, she told our technicians to leave. She never called to tell us she was having someone else put in a new unit, nor did she need to put in a new unit. She was treated with professionalism and respect every step of the way. We installed a perfectly good unit in a manner necessary to get the unit in her home. Everything we did was according to code, and we showed up to fix her one last outstanding issue and she kicked us off her property. There was absolutely no reason to get a new unit. She had someone out for a second opinion, and they convinced her to have them put in a new unit for her by using scare tactics and lies to convince the customer that she needed a new unit. It is shameful that they would do that to her especially since we were there to take care of this for her as planned and on time and as discussed. Very unfortunate.

There was absolutely nothing wrong with the installation of her unit, and in fact it was working perfectly. Every single time we came out, it was the same problem. Every time it was the old drain line, which we told her needed to be replaced on multiple occasions. She called us out again on a Saturday, even though the time we were out prior, we informed her that if it happens again, we would need to replace her drain lone which was original to the house, and that the cost would be $350-$400. She still insisted we come out anyways. Our tech came out again, and again found that it was her drain line. We can only come out so many times and tell someone they have the same problem before we have to start charging for our time.Every time when we cleared her drain line, the unit worked perfectly and beautifully. All she needed to do was replace the drain line which we told to her on the last 2 or 3 visits (that we never charged her for). Our unit was working properly and doing a great job, she simply just needed the drain line replaced, which was beyond the scope of work of our new unit installation and would have been resolved for about $350.

Unfortunately, this is simply not true. We know the unit worked everytime that we left the customers house. She only called us when it stopped working, and it only stopped working when the drain line would clog. The reason the unit from the new company is operational is because what needed to be fixed is now fixed, which is something we would have taken care of. Our work was completed and warrantied. Everything needed to be done to get this working was performed, and we came out multiple times for free for her honoring our warranty even though the problem was a secondary issue. She is more than welcome to take us to court, we know we are correct and have documented proof on this. This is a really sad occurrence though because the customer instead of just letting us fix the work paid an extra $5k for new unit which wasn't needed because another contractor scared her into thinking it was a lemon. Now the customer is saying anything and doing anything to try to get her money back, which is going to cost her more in court fees and in paying our court fees since we are not wrong in this matter, and have done everything properly and admirably every step of the way.

There is nothing more to say here except that I agree with you that it does not make any sense that you had a new unit put in when yours only needed a a new drain line and already had a new unit it, and then to tell us to leave before the other company came out when we were there to fix the problem for $400 instead of you paying $6000 for the same exact result. You also probably do not have as good of a warranty now from the new company either. It really is a shame. You can search all over for us and you will see that we stand by all of work and do good work and make it right when we are wrong. In this case we are not wrong.

Yes we did. We came out there multiple times FOR FREE. We cleared your old dirty drain line every time and our unit was working when we left every time. We informed you that the problem was simply the drain line, and that it needed to be replaced. You opted to call someone else for a second opinion and they shadily convinced you to buy and new unit instead.

We have asked to communicate with the customer and have even attempted to reach back out to ensure that everything has been resolved. We were planning to come back to finish up the install but the customer left the state. I am not sure why the customer called another company but we were coming out and would have continued to come back out for FREE until the job was fixed and completed. We have attempted to contact the customer to follow up numerous times. Please have the customer send over the invoices from the other company so that we can review. Of course we care about our business, but we care even more about doing what's next.

After installing the unit, we let the customer's know that we would need to come back for an inspection and pending the inspection, we would complete all work as recommended by the inspector and by our technician. We emailed the customer about this on 8/21 and on 9/18 - at which point they said that this would need to wait until November when they were back in town.

Separately, on 8/12 and on 9/22 they called us stating that their unit was not running. When we arrived in August, we reset the unit and it started running and was operating correctly, however, we mentioned that there may be a sensor that needed to be replaced, but since the customer was out of town, we said that we would wait to see if there were further issues with this since the unit was running properly. On 9/22 they called us out again stating that their AC was not working, however, when we arrived, we found the unit to be working and everything was working properly. The customer was not charged for these visits. Then when the customer arrived back in town, they called us and we went out for free from 10/25-10/27. On 10/25 we founf the thermostat not functioning correctly so we replaced it for free on 10/26. On 10/27 they called us again and we found another issue that needed to be addressed and that was a couple pressure switches were corroded and needed to be replaced. We were working with the supplier to get us these parts so we could continue to troubleshoot the unit and get it up and running.

Once the unit was up and running and the inspection passed and the install completely buttoned up, we were going to purchase their 10 year warranty so as to extend the warranty as long as possible for them. However, they were out of town until the end of October and we were not able to do it before they left - however, their unit was running and working the whole time aside from the one time we needed to go back out in August and reset the unit.

All of this is to show that we were taking care of this customer and getting to the bottom of the issues one problem at a time. The customer then decided to call another contractor and had them do the work. This contractor will now be warrantying her unit and is responsible for all further work for the customer.

We have reviewed the other contractor's work done, and based on their findings and work, which we would have done and completed if necessary, and assuming that everything they did was necessary (which we doubt since the contractor knew that the customer would believe and approve anything they told the customer) - but even so, if we give them the benefit of the doubt, we have found that all the work that was performed (which we would have performed if absolutely necessary) would have only costed us $300 to do and to complete (our cost).

Since the customer chose to have someone else complete even though we were the ones honoring their warranty, and were showing up everyday that they called to take care of any issues, we do not believe that we owe the customer any money since we would have taken care of this for free. However, in the essence of being fair, and since the work that we would have needed to completed has now been completed and since we no longer have to warranty their unit since they called out another contractor and received their warranty through them, we have discovered that we have saved a total of $300, and we are willing to pay the customer that $300 forthwith.

The other company decided to upcharge them for their labor (as any other business would by exaggerating the man hours needed to do the job and by upcharging on the labor cost), but we would have done the work for free. The customer chose to call someone else, and that is on them, not us. We responded to their every beckon and call and completely stood by our warranty and work the whole time. We will only compromise by covering the cost of what it would have costed us to do the work, which is $300, which technically we don't even have to do that as we were warrantying her work - yet they chose to call someone else - and that is on them.

Please let me know if you accept the $300 as resolution to this problem and we will issue the $300 refund to immediately.

First and foremost, we do apologize for any poor craftmanship that occurred. We take that very seriously and have dismissed those installers. However, all that being said, we do clean up any and all messes that any installers make. The problem was that after installation and before we could come back to clean this up, the customers went out of town. The unit was running however when they were gone and the unit was working properly. We were waiting to fix these small issues and button up the install and schedule inspection until the customer returned. Upon the customer returning, they called us and we immediately came out. Each time we came out, we fixed some issues and didn't charge them at all. Customer chose to pay someone else come out to fix the issues that we were going to fix for free. We offered a compromise - even though it was their choice to call someone else when we were already handling it in an urgent and professional matter - to which they refused our offered remedy.

This customer contacted us about our $52 clean and check special, which was a promotion we were running in a mailer to have their unit cleaned and checked. The customer was not happy because we did not replace her filter. However, a filter is not included on these clean and checks. We never mentioned that they were included nor did we ever state on the offer or anywhere that the clean and check comes with a new filter - we simply said "clean" and "check". We never mislead this customer nor made any false representations about the work to be done. We did everything that was advertised and discussed.

However, all that aside, the clean and check was performed by a competent technician who did a thorough job and presented her with a full write up and summary of the condition of her unit.

As mentioned the coupon did not mention anywhere that a filter would be provided. We do not include those on our checks unless it is in tandem with an annual maintenance contract. The technician did not lie to the customer - he thought maybe the customer was a maintenance holder, which is what caused the confusion. The rest of the maintenance was performed as is required by the HVAC industry standards on a proper maintenance to ensure efficiency and safety as well as to count as a maintenance to keep the manufacturer's warranty valid. Unfortunately, coupons do not have enough room to state everything that is or is not done on them, but rest assured we did a proper job and an adequate job, and were in line with Nate and NCAAIS Standards of HVAC competence on maintenance. We do not appreciate and take very seriously these slanderous accusations.