AAA Air Conditioning & Refrigeration Company, Inc.

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Many of the points MrSilverstein makes are correctI purchased the upgraded remote and the price may very well be the difference of the two remotesI have no way of knowingTheir service call is $and their reasoning behind this is their prerogativeThey did send a technician to make sure the logs were installed properly at their expenseI did call to ask what the blinking red light was because I did not knowHowever, I still have differencesWhen I purchased the logs, I was told that the upgraded remote was a better option and that it would perform better than the unit that came with the logsI was never told that the batteries on the receiver would need to be changed more than once a yearIn fact, the word batteries never came up in the conversation with the salesmanIf it had, I would certainly asked about other options simply due to the ongoing cost of replacing batteries that oftenNo one I know or have talked with about this who has gas logs has told me that they have to change their batteries this often.I still believe that this particular unit is defective and I still would like to have it replaced at Dixie's costI did not mean, in my original complaint, that I wanted indefinite service callsWhat I meant was, that if I am forced to live with a unit that needs its batteries changed more than once a year, that Dixie cover the ones that are over the traditional once a year changeI have talked with enough people to now know that these batteries will likely need to be changed once a year (I wish I had known this at the time of purchase so that I could investigate other options.)It is the several times a year battery changes that I have a problem withI believe it indicates the unit may be faulty and it is very costly, both in service calls and the cost of the batteries
Regards,
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I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Many of the points MrSilverstein makes are correctI purchased the upgraded remote and the price may very well be the difference of the two remotesI have no way of knowingTheir service call is $and their reasoning behind this is their prerogativeThey did send a technician to make sure the logs were installed properly at their expenseI did call to ask what the blinking red light was because I did not knowHowever, I still have differencesWhen I purchased the logs, I was told that the upgraded remote was a better option and that it would perform better than the unit that came with the logsI was never told that the batteries on the receiver would need to be changed more than once a yearIn fact, the word batteries never came up in the conversation with the salesmanIf it had, I would certainly asked about other options simply due to the ongoing cost of replacing batteries that oftenNo one I know or have talked with about this who has gas logs has told me that they have to change their batteries this often.I still believe that this particular unit is defective and I still would like to have it replaced at Dixie's costI did not mean, in my original complaint, that I wanted indefinite service callsWhat I meant was, that if I am forced to live with a unit that needs its batteries changed more than once a year, that Dixie cover the ones that are over the traditional once a year changeI have talked with enough people to now know that these batteries will likely need to be changed once a year (I wish I had known this at the time of purchase so that I could investigate other options.)It is the several times a year battery changes that I have a problem withI believe it indicates the unit may be faulty and it is very costly, both in service calls and the cost of the batteries
Regards,
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