AAA Allied Group

The claimed damage involves an AAA independent contractor which is contractually responsible for any and all the service they render Stating that, as a courtesy to our member and to the contractor our AAA Field Representative investigated the damage and came to the conclusion the damage claimed is consistent with damage that would occur when a vehicle broke a ball joint, which is the case with this vehicle The contractor was of the same opinion that the damage was pre-existing upon his arrival at the scene of disablement and caused by the mechanical failure, a broken ball joint, of the vehicle The damage claim has been denied and communicated with the member One option that may be available to the member is for the damage to be subrogated by her insurance company against that of the independent contractor Normally her insurance company's adjuster would examine the damage and make a decision whether or not to file claim against that of the tow company's insurance policy Those two insurance companies would determine the outcome of the claim AAA is not taking responsibility for the damage Thanks

In reviewing our Club records and phone recordings AAA findings do not align with [redacted] ’s complaint Our records indicate [redacted] bought a battery for his Honda back in August of With that purchase date, [redacted] is eligible for a prorated battery replacement under our warranty program costing him right at $ The battery [redacted] referenced within his complaint was installed in a [redacted] back in December of The warranties on batteries are not transferable; if a battery is removed from one vehicle and placed in another that voids the warranty [redacted] advised [redacted] of the above information and shared with him that even though his AAA membership was expired earlier this year, AAA would honor the pro-rated warranty and replace the battery for the $price She also shared with him if he could provide the warranty paperwork for the battery that was installed in December of showing it was installed in his Honda we would be more than happy to replace this battery at no charge Ms [redacted] and the other staff of AAA that [redacted] has been dealing with in regards to this complaint have been respectful and professional in their communications However, I cannot say that about [redacted] From our driver at the scene of disablement, to our call center supervisor and Ms [redacted] , [redacted] has been very aggressive, demanding and has personally demeaned our staff on recorded telephone lines calling our AAA staff “white trash” and “fing cracker” AAA will not be providing a free replacement as he has requested Even with the behavior that [redacted] has exhibited and even though [redacted] is no longer an AAA member, AAA will honor, and as of last evening, has honored our product warranty that is applicable to the battery installed in his [redacted] *** back in August of Thanks

For case [redacted] we have tried contacting [redacted] but we have only been able to leave a voicemail We are offering to cover the cost of the fuses as a gesture of goodwill As it states in the AAA handbook "In many areas, facilities are independent businesses Responsibility for loss, damage, or unsatisfactory workmanship remains with the facility providing service." In this case a contractor serviced her vehicle so anything further [redacted] would need to address with our contractor Club Assist Road Service Thank You,