AAA Auto Club Group Reviews (%countItem)
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AAA Auto Club Group Rating
Description: Road Service-Automotive, Travel Agencies
Address: 2501 21st Ave So., Nashville, Tennessee, United States, 37212
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+1 (615) 269-1892 |
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Won't give refund on service cancelation,some were rude phone people,fraudulently over charging on a tow.haven't used service since renewed
1st call was roadside for a tow but I didnt complete it because I knew they were over charging fraudulently. A tow was no more than $50 for 10 miles they are suppose to give me 5 miles free and wanted me to pay $42.thats fraud even when they said it was $6 a mile after the first 5 miles.2nd person I called in roadside was very rude,she kept talking over me repeatedly so I call a third in membership to see about a refund to cancel services and they will not refund me and since my may membership I have not used them.ripping people off.I called 4 times and not one would work with me
I want a full refund from them.i have not used them since this may and it expires may 15th.they tried to purposely and fraudulently overcharge on the tow and had a rude person on the 2nd call and they didnt even care.i want a full refund and them to get a negative mark.AAA has so many bad reviews on their site.this is not fair to us to be ripped off.couple months back they overdrafts my bank acct.trying to take money out as well and I had to deal with that.they need to be stopped.
Dear Revdex.com. We have attempted to contact our member. We called twice but were unable to leave any messages. So an email was sent with contact information. We will resolve the situation once she responds to us. Thank you.
I paid for auto insurance but cancelled before start date. No document or conversation about fees but they charged me $30 because I did not want them.
*** took over a policy renewal that I had with *** and sent me a cheaper rate to get me to sign up but a whole page of fine print coverage was not offered for that price and I would have to pay to get that if I want it. I asked to add my husband to my home insurance policy and went ahead and paid for the auto policy and was going to pay for the home policy once it was updated. After multiple emails and calls, no one fixed the home policy that I was willing to pay more for but needed my husband on the policy. They never responded to my calls or emails but keep sending me reminders to pay for the policy.
Neither policy was in effect with AAA yet as I was going to get them renewed before they expired with *** After two weeks passed and nothing was updated by AAA, I decided to cancel the auto policy that I paid for so I can take both policies with the same company and get a bundled discount. I actually saved over $1000 by doing it with another company.
Since I had paid for the auto policy in full, I called AAA to get a refund. The policy was not in effect yet and the person who processed the refund confirmed twice when I asked that it would be a full refund. I logged on that evening to see if it was processed and there is a $30 charge for a policy that never went into effect yet, that no one ever told me that there would be a cancellation fee for-just a nightmare. I called and asked why they didn't refund me the full amount and they said that's their policy. I asked to see a copy of the policy since nothing that I received showed that there would be a cancellation fee for a policy that didn't go into effect. They told me the policy is only for employees and I cannot see it. I asked for the situation to be escalated and for a manager to call me back and they told me that department does not call customers.
I have never heard of such a thing in my life. They do not tell you about the cancellation fees, they confirmed I would get a full refund which was not true, and they said they do not call their customers back. What company does this? I have the phone call logs and emails that I sent numerous times without any response.
I am simply looking for a full refund in the amount of $438.95 that I paid. I paid for a quote I received for auto insurance that was not in effect until 01/14/20 with the intention of bundling the auto and home insurance to get a discount. AAA removed several coverages from the policy they took over from *** to give me a rate with less coverage so that I can take insurance from them. My husband's name with not on the policy which I needed but they refused to fix. I have spent hours emailing, calling and have be on hold, transferred multiple times and then they tell me they cannot do anything to help me. I spoke with the representative on 01/13/20 who processed the refund and specifically asked twice to ensure that I will get the full refund and she said yes. Later I received a notice that said I will be refunded only $408.95 when I paid $438.95 and there was a $25 cancellation fee. The policy was not in effect so I didn't cancel an existing policy. In addition, the documents do not state anything about cancelling prior to a policy being in existence. Furthermore, it was not a full refund as they promised and there is still no indication of the $5 missing dollars which is the difference of $438.95 and $408.95 minus $25 they took for cancellation fees? I spoke to a problem resolution specialist, *** who said it doesn't matter if I call the President of the Company, there is nothing they can do to help me and they will not refund me anything else.I asked to see where in writing it says they will charge me a cancellation fee if the policy is not in effect and why was it not told to me or sent to me. He said that's their policy but it cannot be shared with the customer. I still did not receive a refund of any amount even though they told me they will refund $408.95 only but I received nothing as of today, 01/15/20 that was supposed to be refunded to my credit card that I paid with. I am looking to get my full refund of $408.95. In addition, I hope they do not charge me for the home insurance quote that was supposed to be effective 02/01/20 that I asked for changes on the quote before I can pay for it. They continue to send me billing notices for the home insurance as well which I have no intention of proceeding with that quote but hope they do not charge me a fee like they did for the auto insurance even though I never technically had a policy with them that was effective.
I am sorry for any confusion in this matter. A cancelation fee is assessed for any policy that has been bound and paid for. Due to the confusion on this a refund has been requested for the $30. The client should see this returned to their original payment method in the next 7 to 10 business days. The $408.95 for the canceled policy was refunded on 1-13-20.
(The consumer indicated he/she DID NOT accept the response from the business.)
Neither the home or auto policy was in effect. The auto policy was supposed to go in effect on 01/13/2020 and the home policy was supposed to go in effect on 02/01/2020. On 01/13/2020 after nothing was fixed, I had no choice but to get insurance elsewhere and bundle my home and auto so I had to call and let AAA know that I no longer need what I had paid upfront for.
There was no mention of the cancellation fee since the policy never went into effect. Furthermore, I asked the rep who confirmed that I will get a full refund. I later received a notice that there was a $25 cancellation fee but $30 was missing. There was nothing mentioned about the $5 and why was I not given a full refund if the policy never went into effect.
In addition, I received a notice for $25 cancellation fee on the home insurance which never went into effect. Again, the home policy quote was never fixed for the insurance coverage I needed and my husband was never added as I requested. I cannot take coverage for something that does not meet my needs. Why is there a $25 fee for cancellation for a policy that never went into effect and I only received a quote for.
I want a full refund since I am still missing $30 for auto insurance and need the $25 cancellation fee to be removed for the home insurance. I never had any policies from AAA and do not need to pay for something that never went into effect. $25 cancellation was mentioned for the auto but $30 was missing on the refund.
Thanks!
I was able to verify that the $30 fee was processed and mailed on 24th. I was also able to verify that cancellation fee on the home has also been waived. At this point you should have your full refund. Thanks.
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the check today for the $30 and will hope that no further bills will be received for the home insurance amount that was waived.
Thanks!
Renewed my membership and was not told there was a wait period. Called for help for a flat tire, and was charged an additonal $50 to get assistance
I have renewed my membership with AAA continually for years and was very dissapointed that when I renewed this last time and needed help later in the day that I was charged an additional $50 to receive help. I asked to speak to a manager or soemone else but was never connected. I sent an email later in the day requesting a call back and have never been contacted. I was shocked by the upcharge, which was done without notice and was taking advantage of someone in trouble on the side of the road.
At the very least, I would love to speak to someone about this horrible expereince. The best case scenario would be for them to refund my money and/or change this flawed policy.
Our local management team left a message for the member yesterday and will be calling again today.
In review of the situation. The membership expired for non payment on 2/15/19. On 9/14/19 the member rejoined the club. Due to the lapse in coverage the member was considered new and has to follow the 3 day wait rule for road services. This rule was outlined on the website as follows.
Note: Upon activation and with proper identification, AAA will provide regular AAA services and full privileges for the new member. Roadside benefits begin three days after payment of dues. Some restrictions apply.
As a option to our new members we do offer a $50 fee for road service calls during that 3 day waiting period.
A member of our local management team will be calling again today to review by phone. Our members are always welcome to call our local branch in *** at XXXXXXXXXX or XXXXXXXXXXX option *** Thanks
Paid for gold/premium membership yet was charged for service
I had paid for gold memberships for my wife and myself. The company failed to send us current cards after payment was accepted and I had to contact them to get the corrected cards. When my car got stuck on a hill due to a very steep driveway, AAA contacted the towing company and told them to charge us for the move, even though I have paid for gold membership. If the gold membership does not cover basic services, then I would like a refund, as I feel that we were frauded by the company into paying for a gold/premium membership when the company did not cover our roadside service needs.
$175 for services paid to towing company that should have been covered by gold membership. Had I known that we would not be covered in instances like this, I would not have paid for a year's family membership.
Dear Mr.,
Thank you for your recent report regarding your roadside assistance experience. I have been unable to reach you at (***) *** on October 18, 2018 and October 19, 2018 to discuss the incident you recently reported to us. AAA does offer extrication services, your vehicle will be extricated when it can be safely reached from a normally traveled road by a service vehicle. I apologize that you were unable to get service without any additional charges and for the inconvenience this has caused you. Please send me a copy your receipt for the services paid to the service provider, so that I can review your reimbursement request. Please email a copy of your receipt to me at***.
Please call me at (***) *** if you have any questions.
Sincerely,
Jessica ***
Service Monitor, Automotive Services
The Auto Club Group
1 Auto Club Drive
Dearborn, MI 48126
Phone: ***-***
Fax: ***-336-2975
Yesterday, a AAA subcontractor came to my home to install battery.I live at ***. The building houses 120 units and is called *** Tower. The man who took. cake of me was "Uncle Dave'.......He told me that I did not need to stay in the parking lot.....that I could wait inside my building. I had my aaa card and mt credit card. He said he would take those and meet me in the lobby when. he finished installing the battery. I feel he should not have kept the. credit card and hiss doing so was very unprofessional. My credit card. has now been compromised. Then he completed the work and came into the lobby......he shared with me tip information. This was done in front of the doorman''s desk. I. tipped him 20 percent.
I am most displeased that my credit card was secured by him.
Sincerely,
Rogina B
CUSTOMER SERVICE GAVE FALSE INFORMATION AND DID NOT GIVE ME THE MEMBERSHIP I PAID FOR.
T AND A LIAR. IT'S RUDE. HILARIOUS, THEY COULD FIND ANY OTHER CALLS ON MY ACCOUNT EXCEPT THAT ONE. IM OFFENDED AND DON'T SEE MYSELF OR MY HUSBAND PAYING FOR THIS NEXT YEAR, I'D RATHER USE MY INSURANCE FROM NOW ON. WHEN I MOVED TO TN, I PURCHASED OUR OWN MEMBERSHIP SO WE WOULDN'T BE ON MY PARENT'S ANYMORE (WHO HAS HAD THEM FOR OVER 40 YEARS), I THOUGHT IT WOULD BE GREAT TO CONTINUE INVESTING IN A MICHIGAN BASED COMPANY. AAA USED BE TO KNOWN FOR TOP SERVICE AND TRUSTWORTHY CUSTOMER SERVICE. MY FAMILY HAS BEEN WITH THEM INSURED VEHICLE, BOAT, LIFE, HOME, HECK I STILL HAVE MY BANK ACCT THROUGH THEM...BUT THIS TOOK ME BACK. NOT TO MENTION IF I GO AHEAD AND UPGRADE MY MEMBERSHIPS IT WON'T GO IN EFFECT UNTIL 72 HOURS. GOD FORBID THIS IS MORE THAN AN EMERGENCY! WHY SHOULD WE PAY OUT MORE MONEY NOW WHEN WE COULD HAVE PAID THIS BACK WHEN WE DID THE RENEWAL AND PROMO IN THE FIRST PLACE!
I'VE BEEN A PREMIER MEMBER WITH AAA FOR ABOUT THREE YEARS. THIS YEAR MY HUSBAND AND I RECEIVED A PROMO IN THE MAIL REGARDING SPRINT ACCOUNT HOLDERS WILL RECEIVE THE BASE/CLASSIC MEMBERSHIP FOR FREE. WE CALL CUSTOMER SERVICE AND RECEIVED AN UNDERSTANDING THAT MY HUSBAND WOULD RECEIVE HIS MEMBERSHIP FREE ($39 CREDIT) AND I WOULD PAY REGULAR PRICE FOR MY MEMBERSHIP AND CAN PAY THE DIFFERENCE FOR ANY UPGRADE. SO WE GO AHEAD AND GO ONLINE AND PURCHASE THE CLASSIC, ENTER THE INFO FOR THE PROMO, AND I PAID $96. NOW, THE AGENT GAVE US THE UNDERSTANDING THAT THE $96 WAS THE TOTAL AMOUNT DUE FOR BOTH MEMBERSHIPS, ONE AS PREMIER AND ONE AT CLASSIC, LESS THE CREDIT FOR THE CLASSIC..WHICH MAKES IT FREE. TODAY WHEN MY HUSBAND NEEDED HIS COVERAGE, WE CALLED CUSTOMER SERVICE TO LEARN THAT OUR COVERAGE IS NOT WHAT WE THOUGHT. EVEN THOUGH WE BOTH RECEIVED OUR PREMIER CARDS IN THE MAIL...NOT A CLASSIC BUT PREMIER. CSR IS SAYING IN THE SYSTEM WE IN FACT ONLY HAVE CLASSIC FOR THE BOTH AND THEY WON'T BE APPLYING THE CREDIT FOR THE CLASSIC MEMBERSHIP UNTIL NEXT RENEWAL 05/15/2018. SO BASICALLY, NOTHING WAS FREE, WE PAID FOR NO PREMIER, THEY HAD US PAY FOR CLASSIC WHEN WE COULD HAVE PAID FOR THE PREMIER AS WE HAVE DONE SINCE WE BECAME MEMBERS IF WE HAD THAT UNDERSTANDING. AND THE CSR TODAY IS ACTING AS IF THIS IS OUR FAULT BECAUSE WE PAID FOR THIS ONLINE. WHEN WE WERE INSTRUCTED TO DO SO. SO I ASKED FOR THEM TO FIND THE CALL RECORDING TO PROVE MY STORY BECAUSE I DON'T APPRECIATE A CSR SPEAKING TO ME AS IF IM AN I
EITHER WE RECEIVE THE MEMBERSHIP IN WHICH WE WERE IN UNDERSTANDING THAT WE PURCHASED, OR WE RECEIVE A CREDIT ON OUR ACCOUNT.
Contact Name and Title: Glenn M,Director
Contact Phone: XXX-XXX-XXXX
Contact Email: gm***
I (on behalf of AAA) have been trying to contact Ms. in regards to this issue. I've called both numbers (the one on this report as well as the number we have on file) and also sent two emails to the email address on file. Ms. did return a call but left me a message. I have reached out to her again and I'm waiting on her return call. This issue can be resolved very easily once I've discussed it with her. I'll try again this week but wanted to provide an update on our efforts to respond to her request.
DAY 1 10-1-17 (5:25pm) Called for tow service at I24W, right shoulder,mile 21.6(per State Trooper waiting with me),about 1 mile before exit 19-Maxey/Adams . ***, my husband, was in church with his phone off. When I lost cellphone power as I was notifying friends, I called AAA to give them the Trooper's phone# as a contact. Two hours later the Trooper must leave me for an accident call. Now it is dark, traffic is still heavy; I am frightened with no cell power and no available help. About 15 mins. later, *** arrives, someone passed my message. We leave the car, go home(2 miles away) and immediately notify AAA that the car is unattended, provided our landline# and confirmed *** on *** Drive as the delivery point. We are told that it would be another hour.
DAY 2 9am Our car is not at the repair shop. AAA says that the car was not there when the tow truck arrived! The supervisor vows to investigate. At 1pm the supervisor confirmed that the tow truck driver said that the car was not there and that he drove "15 miles" looking for it and that the State Troopers had not impounded it. She recommended that we report the car as STOLEN. 1:15 pm I called Trooper *** to file the report. *** decides to travel the I24W route home from work and finds the car where we left it! He calls AAA and remains on the shoulder of the road with the car for the 2 hours that they said it would take for the tow truck to arrive. After 2 hours he tells AAA that he had to go home. AAA said it would be another 2 hours before pickup.
DAY3 9am Owner,*** confirms that car is at the delivery point
Account_Number:
Billing Adjustment As a longtime AAA Plus member, I have never needed to call the service until now. I am disappointed at my first request for help. Communication within the AAA staff is an issue. We should have been notified that the tow service could not locate our car. An apology is in order and compensation for membership fees as well. *** (***)
Called customer and reached voice mail. Left voice mail apologizing for the level of service that was experienced and placed a credit onto the membership in amount of $160.00 which will cover membership dues in full at next renewal. Notified Field manager assigned to area to address with facility as service technician that was sent out reported that vehicle was not at location on I-24 which led to customer reporting the vehicle stolen only to discover that vehicle was still at location on I-24 the following day.
(The consumer indicated he/she ACCEPTED the response from the business.)
Response is acceptable.