AAA Auto Club South

I purchased a commercial RV in a state 900 plus miles from home. I contacted AAA to confirm coverage and the customer service agent glibly told me that I was covered without asking anymore (or allowing me to explain anything more even though I attempted to) about vehicle. So I stopped researching other options for towing coverage.

Of course, the alternator died on the side of the interstate and when I called for towing, I was told that I had been told incorrectly the day before on a number of points. I was not covered because #1- I was in the act of moving vehicle from purchase location to home #2 - commercial units are not covered and #3 - the unit was too big to be covered.

Upon my return to my home state I contacted AAA and was told that I was never covered under the vehicle. The first customer service agent I talked to did not go back and review the original call. The second customer service agent I talked to was very kind and sent me a form to fill out to ask for reimbursement. I submitted the form and then was denied. I called and member services said they would look into the matter and then 1.5 weeks later, no response. I called today and talked to a very rude customer service agent who told me that when I called the 1-800 number on my card I was transferred to a different "club" and was given the wrong information - for which they are not responsible.

Then she told me that they have 9 million satisfied customers - well they now have 1 less. And obviously the other 8,999,999 have never actually needed to use the services AAA provides.