AAA Auto Club

I flew into Loretto early Wednesday morning I already booked my car rental with Alamo,read all the information all insurance and everything was in order. DAGOBERTO The extremely rude agent behind the counter told me I needed to buy $21 more of insurance I gave him my card he proceeded to charge $3000 on my account twice. luckily the account I gave him I only keep four to $500 in it he said the $3000 or 65,000 pesos was for a deposit I left the airport went outside and talk to two other people that just rented a car they only paid 5000 pesos.Dagoberto The agent that was in charge of this scam went down to $1200 and $400 after I came back in making a stink, he then said threatening to call immigration if I didn’t quiet down at this point I walked away,got a taxi. luckily I have a friend in town that Lent me a car, I had a great vacation. The car he lent me the window wouldn’t stay up once you parked.I learned that Loretta is a very safe lovely town we left sunglasses in the car snorkeling gear and one window down and no one ever Messed with it. my whole opinion of little libretto was changed it’s a safe secure family oriented town, don’t let Dagoberto the Thief in charge of the airport Scam ruin your opinion be safe don’t Rent-A-Car at the airport! Boo Alamo!

Worst service ever - submitted service call via the app to find an hour later they didn't even process it after calling inThen having to dealing with a rude customer service rep - given an new estimated of an hours and theThey still missed it - never arrive had to cancelStay way!

I will attempt to provide some insight into this particular situationThe membership related to this battery is under a different name, [redacted] and, with another AAA affiliate club located in [redacted] The member purchased an AAA battery in June of AAA batteries come with month total limited warrantyProvided they fail to perform or, are deemed defective within months of the original date of purchase, all AAA branded batteries will be replaced free of chargeAfter the free replacement period, the original purchaser may obtain a replacement battery upon payment of a prorated chargeAfter the prorated warranty transaction is complete, a new warranty period will begin and the replacement date becomes the new purchase dateBased on the date of purchase of this battery, the member is in the prorated phase of the warrantyThe member is refusing to pay anything out of pocket at this pointWe called the [redacted] Club to make them aware of this issue and to inquire as to whether they wanted an exception to be granted and, advise as to how their member was demanding a new battery free of chargeThey informed us that their member used her last service call on June 30, and, that she should have been assessed a $cash call fee on two subsequent service calls.They advised they would not authorize a free replacement based on the information provided, if Ms [redacted] contacts us again for service, the member ( [redacted] ***) needs to be present with a photo id She will have to pay the prorated price for the battery, and cash callThey advised if necessary we can refuse service and refer her to her home club Member Relations if she does not comply [redacted] Please feel free to call with any questions [redacted] |Director, Member Relations AAA Northeast | [redacted] *** * [redacted] [redacted] * * [redacted] |www.AAA.com [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [redacted] is a transmission shopThey do not do brakesAaa actually asked them if they could turn the rotors and replace padsWhy would they do that if they didn't feel it was appropriate to repair the vehicleMidland did not want to get involvedAlso AAA was notified within minutes of the incident happening which was the 22ndThey also sent out a representative a second time to [redacted] approx a week after the first inspectionWhen I got the car back I immediately brought it to a mechanic, [redacted] , who thought it would be best, esp safety wise to replace the pads and turn rotors after an overheating incident like thatI didn't drive the car for a while because AAA wanted a 3rd inspectionAt this point it became obvious they didn't want to repair the damage caused by the towThey felt it was ok to place myself and family in danger by driving the car, even though the car was smoking and lug nuts were literally red and scalding to the touchI did not want to put myself or family at riskSo I had the repair doneI did not do it myself so I didn't have access o the partsI don't even know what parts they wanted, as I am not a mechanic, and they did not specifyIt was very clear that their driver had made a mistake that caused damage to the rear brakesI had hoped that they would rectify the situationI don't understand the position they are takingIf I continued to drive the car without repair, as they clearly wanted, something horrible could have happened possibly resulting in the loss of lifeI met with resistance on my initial callThey said they would have to speak to the driver to see if I was telling the truthI am truly disappointed in the way they have chosen to handle a clear mistake on their part

I write to acknowledge the receipt of this complaint.If you would like to speak to a representative about the usage policy, please call ###-###-####

The actual date of service was August 22ndWe were made aware of the allegation of damage on August 23rd and, inspected the vehicle that dayWe only inspected the vehicle onceThe rear drums were removedThe rear brake shoes and hardware looked fairly newA representative at [redacted] [redacted] didn’t visibly see anything damaged from the e-brake being left on nor did our licensed appraiser see any evidence of overheating, which would normally be presentWe advised the transmission shop and the member, that once the work is completed on the transmission, and the vehicle is test driven, will we be able to see if the rear brake drums are warped or, out of round with a subsequent inspectionWe were advised that [redacted] will test drive the vehicle and, will talk with the memberWe advised the member that once the transmission issue was addressed, we would await the results of the test drive and conduct another inspectionOn August 31st, we advised the member that if he does have the vehicle repaired, to save any and all partsOn 9/we advised the member to let us know when he would be taking the vehicle to another shop so that we could re-inspect the vehicleHaving not heard from the member, we sent him a reminder letter on 9/and received no responseIn the absence of visible physical damage, we are unable to mediate this claim or, accept liability, especially since the parts were willfully discarded by the member

This was the worst customer service experience I have ever had! After waiting over 2 hours and calling 4 times we finally got a tow truck from a company that was only 10 mins. away! AAA totaly dropped the ball! Even for free towing I will use my own towing company ,from now on,and get reimbursed from my own insurance company. Dont waste you money supporting AAA Auto club!

The actual date of service was August 22nd. We were made aware of the allegation of damage on August 23rd and, inspected the vehicle that day. We only inspected the vehicle once. The rear drums were removed. The rear brake shoes and hardware looked fairly new. A representative at [redacted]...

[redacted] didn’t visibly see anything damaged from the e-brake being left on nor did our licensed appraiser see any evidence of overheating, which would normally be present. We advised the transmission shop and the member, that once the work is completed on the transmission, and the vehicle is test driven, will we be able to see if the rear brake drums are warped or, out of round with a subsequent inspection. We were advised that [redacted] will test drive the vehicle and, will talk with the member. We advised the member that once the transmission issue was addressed, we would await the results of the test drive and conduct another inspection. On August 31st, we advised the member that if he does have the vehicle repaired, to save any and all parts. On 9/1 we advised the member to let us know when he would be taking the vehicle to another shop so that we could re-inspect the vehicle. Having not heard from the member, we sent him a reminder letter on 9/15 and received no response. In the absence of visible physical damage, we are unable to mediate this claim or, accept liability, especially since the parts were willfully discarded by the member.

I write to acknowledge the receipt of this complaint.If you would like to speak to a representative about the usage policy, please call ###-###-####.

Worst service ever - submitted service call via the app to find an hour later they didn't even process it after calling in. Then having to dealing with a rude customer service rep - given an new estimated of an hours and the. They still missed it - never arrive had to cancel. Stay way!

I will attempt to provide some insight into this particular situation. The membership related to this battery is under a different name, [redacted] and, with another AAA affiliate club located in [redacted]. The member purchased an AAA battery in June of 2012. AAA batteries come with 72 month...

total limited warranty. Provided they fail to perform or, are deemed defective within 36 months of the original date of purchase, all AAA branded batteries will be replaced free of charge. After the free replacement period, the original purchaser may obtain a replacement battery upon payment of a prorated charge. After the prorated warranty transaction is complete, a new warranty period will begin and the replacement date becomes the new purchase date. Based on the date of purchase of this battery, the member is in the prorated phase of the warranty. The member is refusing to pay anything out of pocket at this point. We called the [redacted] Club to make them aware of this issue and to inquire as to whether they wanted an exception to be granted and, advise as to how their member was demanding a new battery free of charge. They informed us that their member used her last service call on June 30, 2015 and, that she should have been assessed a $35 cash call fee on two subsequent service calls.They advised they would not authorize a free replacement based on the information provided, if Ms. [redacted] contacts us again for service, the member ([redacted]) needs to be present with a photo id.  She will have to pay the prorated price for the battery, and cash call. They advised if necessary we can refuse service and refer her to her home club Member Relations if she does not comply [redacted] Please feel free to call with any questions. [redacted] |Director, Member Relations AAA Northeast |  [redacted] *  [redacted] *  * [redacted]|www.AAA.com[reda...⇄

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. [redacted] is a transmission shop. They do not do brakes. Aaa actually asked them if they could turn the rotors and replace pads. Why would they do that if they didn't feel it was appropriate to repair the vehicle. Midland did not want to get involved. Also AAA was notified within 15 minutes of the incident happening which was the 22nd. They also sent out a representative a second time to [redacted] approx a week after the first inspection. When I got the car back I immediately brought it to a mechanic, [redacted], who thought it would be best, esp safety wise to replace the pads and turn rotors after an overheating incident like that. I didn't drive the car for a while because AAA wanted a 3rd inspection. At this point it became obvious they didn't want to repair the damage caused by the tow. They felt it was ok to place myself and family in danger by driving the car, even though the car was smoking and lug nuts were literally red  and scalding to the touch. I did not want to put myself or family at risk. So I had the repair done. I did not do it myself so I didn't have access o the parts. I don't even know what parts they wanted, as I am not a mechanic, and they did not specify. It was very clear that their driver had made a mistake that caused damage to the rear brakes. I had hoped that they would rectify the situation. I don't understand the position they are taking. If I continued to drive the car without repair, as they clearly wanted, something horrible could have happened possibly resulting in the loss of life. I met with resistance on my initial call. They said they would have to speak to the driver to see if I was telling the truth. I am truly disappointed in the way they have chosen to handle a clear mistake on their part.

As you can see none of my complaint was addressed.  If AAA is claiming that I have no rights because the membership is in someone elses name they need to state such AND they would be incorrect in assuming so.  [redacted] is my mother.  We live together - 6 months in our house in ** and 6 months in our house in [redacted].  As such I am afforded the same benefits under the membership.  Further the battery was purchased to me in my name, not my mother's and as such the rights of warranty apply to me.  If I were not considered a member they would not have sold it to me in the first place.If membership is not the issue for their denial then AAA has not explained why they are not covering the complete replacement of the battery since in their own response they state, "Provided they (the battery) fail to perform or, are deemed defective within 36 months of the original date of purchase, all AAA branded batteries will be replaced free of charge." I clearly stated several times in my complaint and directly to representatives at AAA that the battery was defective as it failed to perform more than 10 times! and required a service call to jump start the car DURING THE THREE YEAR WARRANTY PERIOD - this is acknowledged and documented by AAA itself. Their failure to replace the battery mystifies me and each service person sent out by AAA.  I paid for the battery.  It started failing in the first year.  Over 10 service calls were made and documented by AAA within the first three years of the battery demonstrating it failed to perform and is defective - as such I am due a new battery with a full warranty at no cost.  It's time that AAA stop hiding behind rules about membership and proration that do not apply and finally start fulfilling their obligation. And SHAME! on AAA, a company that is supposed to have a reputation for keeping families safe on the road - clearly as demonstrated in their response here and every time I have contacted them they could care less about the wellbeing of families and their warranties. Sincerely,[redacted]As a side note:To the Revdex.com, please make no mistake when AAA responded by saying, "We called the [redacted] Club to make them aware of this issue and to inquire as to whether they wanted an exception to be granted and, advise as to how their member was demanding a new battery free of charge. They informed us that their member used her last service call on June 30, 2015 and, that she should have been assessed a $35 cash call fee on two subsequent service calls.They advised they would not authorize a free replacement based on the information provided, if Ms. [redacted] contacts us again for service, the member ([redacted]) needs to be present with a photo id.  She will have to pay the prorated price for the battery, and cash call. They advised if necessary we can refuse service and refer her to her home club Member Relations if she does not comply ([redacted])," please understand that they make it sound as if I have done something inappropriate against their rules and I'm asking for an exception. No such thing has occured and I am not nor have I ever asked for an exception.  The battery according to their warranty should have been replaced the first time it failed which was a year and a half ago.  Further, what they state is that because the battery died so much they are no longer willing to come out to jump start it unless I pay more money!?! This is ridiculous as my family and  I should never have been put in an unsafe position after they sold me a lemon of a battery which rendered my car completely unreliable thus requiring their services.  Every time they came out to jump start the car we battled with them to replace it and they refused every time.  Often times we were freezing cold waiting over an hour to be rescued always missing on making it to our destination on time. Mind you we had probably 2 dozen good samaritans during that period on top of the calls to AAA that helped us instead of calling AAA which takes at least 45 minutes to arrive and jump start the battery.  I've battled with AAA long enough (over a year!) to know that they have no intention of being accountable or satisfying their agreement.  I'm hoping that my story serves others thinking of buying any AAA services to know that this is the reputation AAA beholds.