AAA Auto Salvage

STAY AWAY, FROM THIS JUNK YARD, IBOUGHT A RIM FOR MY SMART CAR, PAID $ RECEIVED RIM DELIVERD IT TO [redacted] TO PUT ON A NEW TIRE, [redacted] SAID RIM WARPED , I CALLED [redacted] AT AAA JUNK YARD, HE SAID WE DON'T SELL BAD PARTS, TO HAVE [redacted] MAKE & SEND A VIDEO OF RIM ON TIRE BALANCER, SO I DID, THEN I CALLED AAA NEXT DAY, HE STARTING SAYING TIRE MACHINE AT [redacted] WAS OLD, I ASK [redacted] THEY SAID TIRE MACHINE YEARS OLD, , THEN [redacted] AT AAA SALAGE SAID SEND RIM BACK, & THEY WILL CHECK IT, I SEND RIM BACK AT MY COST, THEN CALLED STAVE AGAIN TIMES , HE KELP SAYING WE HAVE NOT HAD TIME TO CHECK RIM, SO I DID A PAYMENT REVERSE, SCAM JUNK YARD BEWARE

I am rejecting this response because: Industry standard is not to have the customer deal directly with the manufacture, I have managed several parts stores and managed different shops, this is the first time we have ever had to deal with the manufacture, if this was the case we would have bought the transmission elsewhereWhen the transmission failed the manufacturer sent a independent appraiser to go over the vehicle to determine that there was nothing on the vehicle that could have caused this or abuseNo issues were found and the appraiser told us that it was a manufacturing issueParts don't always fail right away, a rebuilt engine can fail a month, months, a year down the road, this is the reason for a warrantyThere was nothing stated with warranty paperwork of this not being covered under failureWe bought this transmission unit with a year warranty with no stipulations besides abuse or lack of maintenance and neither of these issues were the case or could be proven by the appraiserWe stand behind all of our workmanship as a shop and need our suppliers to stand behind their parts that they sell, we are demanding a replacement transmission to be able to take care of our customer and reimbursement of our labor for redoing the transmission installWe will not except anything less at this pointAgain, there is no proof of any wrong doing by our customer so therefore the warranty needs to be covered unless they can prove different

Initial Business Response / [redacted] (1000, 5, 2016/06/03) */ Contact Name and Title: Woody N***/Owner Contact Phone: XXXXXXXXXX Contact Email: [redacted] @northstate.net THIS CUSTOMER PURCHASED A BRAND NEW TAIL LIGHT STILL IN THE FACTORY BOX AND TOLD US WHEN HE CALLED THAT IT LOOK FINE WHEN HE TOOK IT OUT OF THE BOXHE WAS INSTALLING IT HIMSELF WHEN IT BROKETAIL LIGHTS FOR THIS VEHICLE BEING MADE OUT OF PLASTIC ARE SUBJECT TO BRAKE WHEN OVERTIGHTENING DURING INSTALATIONTHIS FALLS UNDER IMPROPPER INSTALATION NOT A PART DEFECT

Initial Business Response / [redacted] (1000, 6, 2016/07/05) */ Contact Name and Title: Wayne N***, owner Contact Phone: [redacted] Contact Email: [redacted] @nothstate.net On Tuesday 6/28/the mechanic called and asked If he could exchange the compressor and we asked if he changed the dryer at the time of installing the compressor, he said, "No"I asked him to tell me the reading on his gauges he said, "he didn't have it hooked up to any gauges to check itBased on this information alone I knew at this point it the compressor had not been installed properly and the there must have been a blockage in the systemLater that day a lady calls us back and said, "she replaced the dryer" We ask that she bring in her receipts and we would replace the compressor On Friday, 7/1/a couple came in and said that they were there to exchange the compressorAfter looking at the [redacted] receipt it was dated late in the day 6/and when I questioned her about it, she got very defensiveWe replaced compressor and she cussed us out as she went out the door

The customer needs to deal directly with the manufacturer APS They can be reached at ###-###-####

We are a distributor for the product that was purchased by the customer. It is industry standard that the manufacturer handles all warranty claims. When the transmission was received and installed it was in full working order. If it was not then the problem would have occurred
immediately after putting transmission fluid into the unit, not miles down the road. The vehicle has an issue that was not resolved or arose after the install and caused the unit to become defective. It was not the transmission failing that caused the defect. Here is the statement from the manufacturer in regards to the unit. "There was no leak complaint until miles according to the claim that was called into usIf it would have left here with a crack, it would have shown up immediatelyThe Dodge trucks are notorious for this due to the design of the chassisAny worn mounts, u-joints, carrier bearing, taking the truck off road can cause these housings to fractureThey have serious frame movement issuesThe issue was not caused by workmanship or parts used during re-manufacturingIt was the outside influencesWe have a redundant inspection procedure on these units to make sure the housings are not cracked when re-manufactured."As the distributor it is not our responsibility to diagnose what is wrong with their customers vehicle and why they are buying this re-manufactured unit from us. That is the responsibility of the installer to determine why the original unit failed to verify that it wont happen again when the new unit is installed. If they get another unit and the problem outside the unit is not corrected they will keep going through them and want it warrantied again

I am rejecting this response because: Industry standard is not to have the customer deal directly with the manufacture, I have managed several parts stores and managed different shops, this is the first time we have ever had to deal with the manufacture, if this was the case we would have bought the transmission elsewhere. When the transmission failed the manufacturer sent a independent appraiser to go over the vehicle to determine that there was nothing on the vehicle that could have caused this or abuse. No issues were found and the appraiser told us that it was a manufacturing issue. Parts don't always fail right away, a rebuilt engine can fail a month, 6 months, a year down the road, this is the reason for a warranty. There was nothing stated with warranty paperwork of this not being covered under failure. We bought this transmission unit with a 3 year warranty with no stipulations besides abuse or lack of maintenance and neither of these issues were the case or could be proven by the appraiser. We stand behind all of our workmanship as a shop and need our suppliers to stand behind their parts that they sell, we are demanding a replacement transmission to be able to take care of our customer and reimbursement of our labor for redoing the transmission install. We will not except anything less at this point. Again, there is no proof of any wrong doing by our customer so therefore the warranty needs to be covered unless they can prove different.

The customer needs to deal directly with the manufacturer APS.  They can be reached at ###-###-####.