AAA Automotive

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] It is still to be determined whether or not the engine has an internal problemI should know by the end of next week at the latest, as the mechanic was sick and I have to reschedule the appointmentThe basis of this complaint at this point was MrW***'s unprofessional and discourteous manner on the phone regarding the engine warrantyOnce I told him several mechanics told me the engine was possibly out of balance, he said "that engine is so out of warranty" (when it clearly is STILL under warranty) and said basically he did not want to deal with me at this pointNot sure where to turn as at that point five different mechanics could not determine the vibration problem, I asked him if he would at least listen to the engine and he agreedAfter getting off the phone and feeling dismissed, I decided to find yet another mechanic instead as it was not in my best interest to deal with MrW [redacted] any longer - why should I? How much can you trust someone under the circumstances? It took him four months and several botched engine installs within that time to attempt to install an engine - now he's saying there is a two year warranty - which there is NO record or receipt of??? Produce a receipt showing this warranty! The engine I agreed to and paid for came with a three year warranty in writing and its on my receiptIts true I brought my Chevrolet van to MrW [redacted] October with engine failure and I followed the advice he gave meHe gave me a choice between the Jasper engine (which I could not afford) and the Yamato engine with the three year warrantyI went with the Yamato engineIf I went 'against' MrW***'s recommendations, why would he accept the job? I followed his recommendations exactly as he instructed I have all receipts that show this to be fact and challenge MrW [redacted] to produce any and all receipts pertaining to this matterI paid for any and all repairs necessary to make the vehicle safe and dependable upon MrW***'s recommendations, and my receipts also show thisMy receipt for the install shows a total of $and was I was given a verbal advisement that the maximum time for the install would two weeks but more likely one weekIn the end it took four months and several attempts to get the engine to work correctly in which the engine never actually worked correctlyMrW [redacted] told me the vibration was coming from the transmission and told me he would give me a good deal on a transmissionI declined the offerAfter approximately 1/years of use, the engine vibration was extreme and I brought it to several other mechanics for inspection, as at this point I felt MrW [redacted] was not capable of this type of repairSeveral mechanics told me, 'the engine is likely out of balance'After acquiring legal representation, I brought my van to several other mechanics based the lawyer's recommendationI called MrW [redacted] about the engine trouble and he insisted it was the transmissionI had my lawyer call and leave a message with Mr.W***'s shopMrW [redacted] contacted me to bring in the van for him to look for engine replacement only after I had my lawyer call his shopMrW [redacted] comments about the $rental car fees (do you have a receipt?) but that doesn't account for all the time during his 'four month leisure engine install' that I was paying rental car fees - which I've never made mention until nowAfter I received the van back with a new engine, MrW [redacted] made no verbal mention of any warranty and my receipt dated 08-05-makes no mention of a warranty as wellMy Yamato engine paper work (with MrW***'s handwriting) I received with the receipt of the sale with the first engine states a year warranty .On my receipt dated 02-14-12, accompanying the yamato engine paperwork, MrW [redacted] hand wrote there is a year warranty on the engine on his shop receiptThe engine I agreed to and paid for came with a three year warranty in writing and thats what it says on my receipt