AAA Award

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Aloha,Thanks for your assistance in this matterFirst of all, and most important, is the fact that I did not receive that email promising a refundI sent many emails, texts and voice messages asking for a plan as to how the problem was to be resolved without a responseThe person who took my calls told me that [redacted] would get back to me and I never spoke to himI felt and still feel that it is a businessis responsibilty to let a cus***er know what is being done in a situration like thisthis simply wasn't doneI didn't tell them that it was their fault, but it was their responsiblity to resolve the matter and to communicate that plan to meThis didn't happenThings like this happen, and it's counter-productive to blame someoneBut I did expect either a refund or product- which I think is reasonableWith the lack of commuication from them, I did offer a menu of options- one of which was legal action- which is my right as well and I think appropriate given the circumstancesMy main focus again, was to prompt a response from AAA as to what their plan wasAs to whether legal acition would occur would have been up to the [redacted] Board of DirectorsThe other comments about my working with the Attorney General and accusing them of being in partnership with the the Postal Service are just nonsense.I understand from them that this has never happened before, so they were in virgin territory with this eventOne would hope that their procedures will now include clearer and more open lines of communication with the affected cus***er.Thanks for you efforts Regards, [redacted]

This issue has been resolved with the club a full week before this complaint was even issued. We worked with both the club treasurer and President and issued a full refund for the entire order which was lost by the U.S.P.S. and never made it to them. What [redacted] fails to mention is that he...

received an email from me stating that we would issue a full refund once we figured out where the medals were, and [redacted] also claimed that we were in partnership with the U.S.P.S. whether we knew it or not. He sent many nasty emails and left messages that were totally uncalled for. He even said he had a member in the States that was an attorney and that he was going to have him turn us in to the Attorney Generals office. On a much brighter note everyone else I worked with in their club are wonderful people who in no way hold us responsible for the actions of the Postal Service losing their package. I look forward to working with their club again next year.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Aloha,Thanks for your assistance in this matter. First of all, and most important, is the fact that I did not receive that email promising a refund. I sent many emails, texts and voice messages asking for a plan as to how the problem was to be resolved without a response. The person who took my calls told me that [redacted] would get back to me and I never spoke to him. I felt and still feel that it is a businessis responsibilty to let a cus[redacted]er know what is being done in a situration like this. this simply wasn't done. I didn't tell them that it was their fault, but it was their responsiblity to resolve the matter and to communicate that plan to me. This didn't happen. Things like this happen, and it's counter-productive to blame someone. But I did expect either a refund or product- which I think is reasonable. With the lack of commuication from them, I did offer a menu of options- one of which was legal action- which is my right as well and I think appropriate given the circumstances. My main focus again, was to prompt a response from AAA as to what their plan was. As to whether legal acition would occur would have been up to the [redacted] Board of Directors. The other comments about my working with the Attorney General and accusing them of being in partnership with the the Postal Service are just nonsense.I understand from them that this has never happened before, so they were in virgin territory with this event. One would hope that their procedures will now include clearer and more open lines of communication with the affected cus[redacted]er.Thanks for you efforts
Regards,
[redacted]

Review: I ordered 500 medals from AAA on March 14, 2016. They were to be used in a fundraiseing event for [redacted] Club on April 2nd. They told me that the medals were mailed on March 22nd and should arrive by Priority Air on the 25th or the 28th at the latest. They havent arrived yet. I got a call from a vendor in Honolulu that attended a trade show four days ago. He said that he found ten silver medals fitting the description of the missing medals in his inventory. He said that he had no idea how they got there. They turned out to be 10 of the missing medals. I'm on Maui, so they would have had to make it onto another flight to get to me. So they either were stolen by a postal employee, or the package fell apart and was scattered while in transit. I contacted the manager- and told him the problem the same day. I haven't gotten a response back. I called today (4/18/16) and one of his employees told me that the manager would call back. He hasn't. I've also texted and emailed them previous to ten of the medals being found. So my club is out $675 and this company isn't taking any action to make this right. I would settle for another shipment- maybe a little more securely packaged- and call it good. But his non-responsiveness is becoming a concern. I would appreciate any advice or other actions that would help to bring this to a resolution. Thanks!Desired Settlement: At this point, I just want a refund. Had AAA worked with me, I would have been happy with a replacement, but their lack of response has made me reconsider doing business with them. I will work with another company in the future.

Business

Response:

This issue has been resolved with the club a full week before this complaint was even issued. We worked with both the club treasurer and President and issued a full refund for the entire order which was lost by the U.S.P.S. and never made it to them. What [redacted] fails to mention is that he received an email from me stating that we would issue a full refund once we figured out where the medals were, and [redacted] also claimed that we were in partnership with the U.S.P.S. whether we knew it or not. He sent many nasty emails and left messages that were totally uncalled for. He even said he had a member in the States that was an attorney and that he was going to have him turn us in to the Attorney Generals office. On a much brighter note everyone else I worked with in their club are wonderful people who in no way hold us responsible for the actions of the Postal Service losing their package. I look forward to working with their club again next year.

Consumer

Response: