AAA Awning Company

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Please be advised that this customer has been given the utmost attention in this situation Her awning is being replaced with no cost to her It was unfortunate that she had an unpleasant experience but we have worked to resolve this issue

Resolution review for installation 7.2015-damage in snow storm..the co.came and took the remainder down..with in a week and a half I had a new one up and with support poles,thanks to walt the owner who was very empathetic from beginning to end...the awnings look great,and as I learned aaa awnings have installed a host of my family members..outcome I'm very pleased with the resolution..as far as his sales rep al..as they say al don't spoil a bunch

This situation was addressed that day Unfortunately the customer didnt give us enough time to respond to him before he wrote this
His problem was taken care of, free of charge

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Resolution review for installation 7.2015-damage in 2016 snow storm..the co.came and took the remainder down..with in a week and a half I had a new one up and with support poles,thanks to walt the owner who was very empathetic from beginning to end...the awnings look great,and as I learned aaa awnings have installed a host of my family members..outcome I'm very pleased with the resolution..as far as his sales rep al..as they say 1 al don't spoil a bunch..

This service had been resolved

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Please be advised that this customer has been given the utmost attention in this situation.  
Her awning is being replaced with no cost to her.  It was unfortunate that she had an unpleasant 
experience but we have worked to resolve this issue.

Review: I had awnings installed in late October of 2013 at my home. Upon completion of the installation in our back yard we were not happy with the seam on the 2 pieces of trim at the bottom of the awning. The installer agreed it was not fitting correcting and we requested it be fixed on the day of install, but the installer said he would come out in the next few weeks to repair it. Frankly with the holidays and then the bad winter of 2013/2014 we did not go out to the yard and forgot about the problem until early May when we went to clean our yard. I contacted the office and they remembered that the repair had not been made and assured me that they would have someone out in the next week or two. I waited and called two or three additional times through June 13th. The two women I spoke with were very sympathetic and understanding but could not do much. I was then told that as soon as they had an installation in my area that they would make the repair. Now June 22nd, over 7 weeks later, we have still not had the work repaired. The owner, Walt, has been made aware and one of the phone calls I made on a weekend was answered by him. Again, he assured me it would be taken care of promptly. Frankly, I do not believe I should have to wait to have the repair complete.

Business

Response:

This service had been resolved

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: AAA Awning was contracted to install an awning and patio enclosure at my property on Feb 18th 2013 - It is now July 13th and while they have finally installed it, it leaks against the house when it rains into the enclosure and also against the outside into the enclosure - they assured us that we were paying for Hurricane proof windows and this would be an all season room - they installed the enclosure incorrectly without sealing it as they assembled it and also against the house itself - they have tried to repair the leaks with caulk but to no avail and are not returning my phone calls - a poor job that took very long and was not done correctly to prevent water leakage.Desired Settlement: $5,000 to replace Enclosure and start over with another contractor

Business

Response:

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Forwarded message ----------

From: [redacted]

Date:

Thu, Aug 8, 2013 at 8:25 AM

Subject: Re: Complaint [redacted]

To:

To

AAA

Awning Company was contacted by [redacted] to come to his home to

measure and estimate an aluminum patio awning and screenroom with

storm panels and screens. On the contract there is nothing said about

a four season room or hurricane proof windows. The patio awning was

installed on cedar shake siding.There also was an aluminum roof there

before we put up our new one. We hung our awning in the same

location. [redacted] informed us that water was getting behind

the cedar shingles. They should have been cut out. [redacted] did not

want his shingles cut out because of the age of them and thought it

could cause more damage. This is a screen enclosure, not a four

season room with heat ,wood and insulation. His enclosure has an

awning on the left side which butts up to the enclosure. Water comes

off the front of the awning and the door that leads out of the

enclosure is below the front of the awning-meaning water comes off

the front of the window awning and floods out in front of the

door.Thats where the water comes in.I know he may have have other

places and we are willing to address them to a point . We will not

cut out his wall if his shingles are leaking. We will flash over the

the roof. If the kickplate is leaking on the panel we will seal it

with silicone. We will work with [redacted] I have attached a copy of

our contract. We also install front and side awnings on the enclosure

at no cost.

Sincerely,

---------- Forwarded message ----------

From: <[email protected]>

Date: Thu, Aug 8, 2013 at 8:25 AM

Subject: Re: Complaint [redacted]

To: [redacted]

To [redacted]