AAA Chicago Reviews (%countItem)
AAA Chicago Rating
Address: 3910 N Mulford Rd Ste 1200, Rockford, Illinois, United States, 61114-8073
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Wrongly charged and even though I was promised a refund, it never happened.
Good Day. The concern is a little unclear. Is this regarding a AAA membership or an insurance product?
AAA Service tech damaged my vehicle. By installing a battery backwards. this caused over 3 thousand dollars damage to my vehicle. After several months of sending repair receipts. And having many e mails with AAA employees. AAA refused to pay for any of the repairs. After going on line and checking what happens to a vehicle when a battery is hooked up backwards. And discovering what is damaged by this and seeing this is what was damaged to my vehicle. I sent copies of this report to AAA. They still refused to pay for any of the repairs. Even with proof that the damages were caused by the AAA service tech. This is by far the worst treatment ever. I would not have given one star in the review section. However comments cannot by left without an entry. They deserve NOTHING!
Actually, this review does not involve our clubs at Auto Club Group. The member is a member of Club 216 which is AAA East Central which is part of Auto Club Enterprises.
Last year we renewed our AAA membership for three years. Our membership is valid through April 1, 2022. We received a bill in the mail for renewing the next year of our membership. Their website shows our AA card which has the 2022 expiration but the website and mail both are saying we need to renew our membership. On 2/4/19 we paid them for their full amount due then in 10/15/19 paid an additional 53.98 to extend the length of the membership.
Member name: Harvey ***
Membership #: 4290205502715028
Last year we renewed our AAA membership for three years. Our membership is valid through April 1, 2022. We received a bill in the mail for renewing the next year of our membership. Their website shows our AA card which has the 2022 expiration but the website and mail both are saying we need to renew our membership. On 2/4/19 we paid them for their full amount due then in 10/15/19 paid an additional 53.98 to extend the length of the membership.
Good afternoon,
Thank you for contacting AAA. In regards to the open case by Harvey ***, we have attempted to contact him to reach a resolution. AAA memberships have a one year expiration. Our company, however, issues membership cards with a three year expiration date printed on them. This is a new process for some states and was done to prevent the company from having to issue millions of cards every single year. Above your name on the membership card it states “Dues Billed Annually”. The confusion is Mr. believes the date printed on the card is his actual expiration date.
I called him today but was unable to reach him. A detailed voicemail was left along with phone number if he has further questions or concerns. Mr. has consistently paid his annual membership with no issue. There are currently three members listed on his account (himself, Andrea & Joshua) totaling the $122.00 price for renewal. His benefits are active until his expiration date of 4/1/20. If you need any additional information, please feel free to contact me @ (866) 222-2273 option #2.
Have a good day,
Kellie C. ***
Member Relations Specialist
The Auto Club Group
CIC Member Relations & Quality
(866) 222-2273, option #2
kc***@aaamichigan.com
In October 2019 I I booked a Hotel in France ( for May 2020). The Corona Virus is now in France. I cancelled my reservation February 13, 2020 . I recieved a message from AAA that I would have to persu a refund on my own from *** Vacations.
Good Day Revdex.com. We reached out to the vendor and explained the circumstances. The vendor then agreed to refund the client her money. The
client has been notified of the refund and is pleased with the outcome. Thank you and best regards.
Complaint: 14170741
I am rejecting this response because:
Sincerely,
*** AAA did nothing on my behalf. AAA told me to contact the business myself if I did not accept the denial of my refund request, which is what I did. Only after the Revdex.com got involved, was I granted a refund. Thank you Revdex.com.
Damage to my car by contractor of AAA. I reported problem to AAA who said they will call contractor to fix. 17 days still no call
12/3 car would not start. Called AAA and a contractor arrived and said I need new battery. Charge approx 155 and installed it. After he departed I found my hood would not shut properly. It would not lock down. I called AAA back and was told contractor would be called to fix. I called back to AAA 12/6 and 12/16 informing I still have not been called back. AAA said all they could do was call contractor for help. I still have not been called. Cannot drive car for fear the hood would open while driving. 17 days and counting. Frustrated.
Good Day Revdex.com. We are actively working to resolve this complaint with our member. We hope to have a resolution by the end of next week. We will update you once we have a mutual resolution. Thank you!
Good Day Revdex.com. We are actively working to resolve this complaint with our member. We hope to have a resolution by the end of next week. We will update you once we have a mutual resolution. Thank you!
Complaint: 14046596
I am rejecting this response because: I had waited over a month for resolution to the hood damage that the company caused. While they finally got it fixed, I was without the vehicle for that duration. I would think they could also refund all or part of the original service totaling $155.
Sincerely,
Earl
Complaint: ***
I am rejecting this response because: I had waited over a month for resolution to the hood damage that the company caused. While they finally got it fixed, I was without the vehicle for that duration. I would think they could also refund all or part of the original service totaling $155.
Sincerely,
Earl
I called for roadside assistance the morning of Saturday 12/7/19 at 7:54 am to be told that someone would be to tow my vehicle by 9:20 am. Then at 9:00 am a call came through from AAA I answer and the caller hung up. I called back at 10:25 am to learn that the tow company coulnd't make it I would have to wait until 11:30am. I immediately asked for a Supervisor/Manager, I was transferred to a Toya ***. she stated they (DND TOWING) would be here before 11:30 because they were working on two "smaller " jobs and would immediately come to me. 11:21 I called , ask to speak to a supervisor/manager, was transferred to Brandon employee #*** he told me I would receive a tow from (he gave a totally different tow company's name) within another hour. And also that he would deduct $50 from my renewal. I became highly upset and expressed to him how unacceptable that was. Brandon then placed me on hold, apologized and told me that the tow company was on their way and would arrive within 26 minutes. I ended up calling the following times 11:25, 11:32, 11:35, 11;46 11:54 and 11:57 am. I ended up speaking with someone named, Max, we were disconnected he didnt try to call back. I spoke with another man named Keith, he didn't show any signs of assistance. Everyone was simply repeating themselves to me telling me that they apologized and that someone was on the way. No one seems to have had any regard for what was happening to me. there was never a super It was a Saturday morning in Chicago, luckily my child and I had made it home I finally spoke with an Erica, she tracked them down and they made their way to me at 12:07 PM. I am not at all happy with this experience and plan to remove my account with this company and I need someone from corporate to respond to me. Because I have been paying for roadside assistance for the past 8 years with AAA and I don't deserve this. Today is Tuesday 12/10 and I have yet to have a response from corporate regarding this service.
Thank you for the recent report regarding Ms. T roadside assistance experience on December 7, 2019. We made an attempt to contact Ms. T to discuss this matter by telephone. We also sent her an email requesting that she contacts the Auto Club Group. At this time we have not received a response from Ms. T to address this matter properly.
Im a platinum member for 2 years and paid AAA for when I am in a emergency need. Had to make 3 calls with over 1 hour and 45 minute duration and with the 2nd call to be put on hold for over 25 minutes and for them to just hang up the call. 3rd call talked to supervisor which could care less about the lack of service they are providing.
When 1st tow truck came he spent 15 min trying to jump the car when told that car needs to go to mechanic, then asked for AAA card where I explained that I do not have the card but have ID to confirm my identity and it should be OK since the AAA associate on the phone told me that would be OK. He denied the service, I asked him if he can wait until I call AAA. The tow truck driver waited 10 more minutes as I was on the 2nd call with AAA that I explained above and left. After I got on the 3rd call with AAA they told me that the driver noted that he couldn't take out the vehicle from street parking. That statement is untrue just for the fact that he spent more than 20 minutes until he left. If that was the case he would of stated that in the beginning.
This services is for less then 1 star review. They are a big company and don't care if they lost costumers due to bad service and me as a costumer cannot do nothing but complain. I will not renew the service and I will do anything to get my last years payment reimbursed. I cannot pay a money for services that should take 1 hour to take more the 4 hours. I'll make sure to let everyone know that the service of AAA Chicago Service Vehicles is non existent because they just waisted my time and money.
The contracted company vehicles (not owned by AAA) are much better and know how to act with a costumer. 2nd tow truck driver towed the car with in 15 minutes with out a AAA card just with ID. Now that is whats called services.
Automobile repair issue. I opened a claim (#***) with AAA on 6/17/19. Since opening the claim, I have spoken with six different AAA representatives, filed a complaint on their website, and met with a AAA representative at the Villa Park, IL office. I have provided all pertinent documentation and repair invoices. I have not received a response or resolution.
We actually resolved this in October. We refunded $115.00 that he paid other shop. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13901433, and find that this resolution is satisfactory to me.
Sincerely,
Samuel
I have my car towed to the AAA service center in Aurora because my alternator went out and my car was dead that was cool. They replace the alternator but when I picked up the car the air conditioning no longer worked sure t line. They felt that it had nothing to do with the repair that they had completed it on the car but as I told them my air conditioner work just fine before I brought it into them. They then told me that nothing on the car works because new alternator and battery we're dead, which of course is true but to the best of my knowledge that's no reason set my air conditioning to no longer work. Unfortunately I have emphysema and other breathing problems which makes it impossible me to drive in a car that's not air conditioning because I can't breathe. So they feel I need to have the compressor replaced for about $950. I strongly disagree with that because as I told them my air conditioning was working just fine before they did any work on my car.
Thank you for anything you're able to do to help me.
Sincerely
Gary
Vehicle was towed in and did not run. Customer called prior to tow to ask if we would install an alternator that he provided. We advised we would install alternator although as it was not from one of our vendors, there would be no warranty on the part. He agreed, vehicle was towed in. Vehicle arrived in non-running condition. Customer stated that he simply wanted the alternator installed and no additional labor or inspections completed. Alternator was installed, and upon pick up, it was found that the driver’s side window was also in operable (vehicle arrived with window in down position.) We were not informed by customer of any window issues. The window was covered in hand prints and appeared to have been forced up/down on multiple occasions. This was fixed at no charge.
Customer returned the following day stating that his air conditioning was not functional, and that it worked prior to his alternator being installed. We advised the customer that no A/C lines were removed, and that the compressor was not removed or disconnected during installation of the alternator. Alternator was installed through the top end of the engine, removing the power steering pump, and removing and installing new alternator. (A/C compressor is removed through the bottom of the vehicle if necessary. We completed an A/C inspection at no charge and found that the vehicle was low on Freon (requires 19.40oz. vehicle had only 8.3oz at inspection.) This was filled at no charge. PAG Oil Dye was also added to check for leaks and none were found. We then found after testing all relays, fuses, power and ground to the compressor and vehicle switches, that it was not functional. Completed visual inspection of A/C compressor. There was no visible marks, scratches, or damage to the compressor. Compressor has oil residue from what appeared to be prior oil leak that was not smudged or scratched. This visual and electrical diagnostic was also performed at no charge. Customer also stated that his check engine light came on after alternator install. Vehicle codes were scanned again at no charge and found that the vehicle had multiple history and current codes for a defective MAP sensor. This sensor is located on the opposite side of the motor as the alternator and was not removed or disconnected as part of the alternator installation.
Outside temp was approx. 85 deg. when vehicle arrived. A/C switch was not turned on in vehicle when it arrived. Unable to determine how long the vehicle was inoperable prior to tow in, as customer refused to provide that information. We advised customer that if he wished to take the vehicle to a *** dealership and it was determined that we caused the compressor damage during alternator installation, that we would discuss covering the repair. He declined.
Mike *** Facility Manager *** Fox Valley
331-***@aaachicago.com
Dear,
On the date above my are was hit wit at least 2-3 inches hail as you can check the date and the area from the records and the claims on records for this area. my house is the first house on the street so it was hit the hardest since I don't have any trees at all on my lot.
A lot of the The neighbors filed claims with other companies and the work is being done as we speak and pleas check the records for every word I write.
I had and have AAA for the last 10 years for my auto and home without any claims at all since day one so I don't ever file claims just for the sake of filing.
I had few public adjusters come and other companies but from the clear cut of the damage I did not hire in public adjuster at all and went straight to my insurance AAA.
The insurance sent me a check to cover only one part of siding, gutters, fix front elevation but to my surprise only sent enough to cover 20 shingles on the roof.
How can the damage from hail be so visible on the sides of the house and not be visible on the roof when hail falls from the above not the side !
I had 3 public adjusters and one local contractor come and they all agree that it is very visible.
When AAA adjuster came he that every house in that street have a sign and even he was asked himself by 2 neighbors to come inspect their homes but he told them that he works for the insurance and that he is not public adjuster.
AAA is completely honest in how they deal with complains.
AAA claim person whom I tried to call many times to ask for another adjuster left me her phone number 630-*** which she never answers nor she has a voice mail at all and please try calling it yourself which shows that there are many unhappy customers that they can handle so i'm left with nothing.
I will be filling many more complaints with other organizations and Revdex.com so hopefully they can stop doing this to everyone and for sure I will be looking at this policy renewal time.
What a fraud and disrespect
Good Day. We received this same complaint through the IL Department of Insurance. Consequently, we are required to respond in writing to their office no later than July 29, 2019. After the state reviews our response they will share their conclusions with our member. Thank you and best regards, AAA/MSIC
Complaint: 13665162
I am rejecting this response because:AAA did not respond, they just said that they received the same complaint from the department of insurance and they will respond before the 29th of july so where is the respond ?
what they provided is not a respond but rather informing you that they need more time
Sincerely,
Rimon
Good Day we have reviewed the rejection from Rimon ***. At this time we are investigating the allegations of this complaint and do not have any information to provide. Once our investigation is complete, we will be responding in detail directly to the Department of Insurance by their designated due date. We will not be providing a response to the Revdex.com.
Best regards.
After being set up for autopay for several months, I called to update my debit card information under the assumption that it, too, would be on autopay. Unfortunately, my new debit card was not set up for autopay which I was unaware of until I received a bill saying that I owed $154. I am now being that I haven't had coverage for over a month! My policy has been canceled and in order to reinstate it I'd have to pay nearly $800. I originally set up autopay because I've been away from home tending to a sick family member. I spoke with representative and their only response was "welp! Next time you have to make sure you're actually set up for autopay" even though I was told that I was.
Good Day and thank you for the opportunity to respond to Ms. concerns.
We have reviewed her file and we can advise as to the following information. Ms. auto insurance policy started with us on 10/19/18 with a 6 month renewal cycle. During this policy term Ms. billing plan was Electronic Funds Transfer (EFT) 6. A payment was scheduled to be deducted on 02/19/19. We received notification from her financial institution that the payment rejected. The bill plan was changed from EFT to Direct Bill. A cancellation billing notice was generated and mailed to Ms. informing her that her credit card declined and she had until 03/06/19 to make payment in the amount of $77.16. A payment of $77.16 was received on 02/26/19. There was one payment of $77.16 remaining for this policy term. The premium was added to her renewal term of 04/19/19. The billing plan was changed from EFT to Direct Bill due to the payment rejection.
Ms. policy was set to renew on 04/19/19. We generated and mailed renewal declaration, bill and insurance card to Ms. at her policy rated address on 03/15/19. At that time, Ms. current bill plan was direct bill due to her payment rejection on 02/19/19. The billing notice advised a paid in full premium amount and installment premium amount. The notice stated that minimum payment of $192.04 was due by 04/19/19. The notice further advised that a charge from her policy period of 10/19/18 through 04/19/19 has increased the total amount owed and minimum due by $77.16 and the policy would renew only if we receive the minimum due by 04/19/19. Our records do not indicate any request to place the policy back on EFT.
There was no payment received on 04/19/19. On 04/26/19 we generated and mailed a confirmation of policy expiration to Ms.. The notice informed her that we did not receive her renewal payment. However, she had until 05/09/19 to make a payment in the amount of $192.04 before the close of business to renew her policy with no loss of coverage. There was no payment received by the close of business on 05/09/19. The policy remained in a lapse status. We have no record of any returned mail for her file.
Ms. agent, attempted to contact her on several occasions to inform her of the lapsed policy and inquire about her making the payment to reinstate her auto insurance policy. There was no answer so a detailed voice message was left explaining the reason for the call and request for call back to her or our Member Service Center (MSC). The telephone calls were made on 04/30/19, 05/02/19 and 05/04/19. Our records indicate that Ms. contacted us on 05/22/19 to discuss her policy. The last day to reinstate was 05/09/19.
In review of Ms. renter’s insurance policy. The policy has been active with us since 10/19/18 with an annual renewal cycle. Initially the policy billing was EFT. Currently the policy is on Direct Bill plan due to the EFT rejection that occurred on 02/19/19. A notice was generated and mailed to Ms. advising that the payment plan had been changed due to credit card declined. On 04/27/19 a bill was mailed requesting payment in the amount of $67.54 to be paid by 05/19/19. No payment has been received. On 05/25/19 we mailed and generated a cancellation billing notice to the policy address asking for payment of $67.54 by 06/16/19 in order for the policy to remain active. If no payment is received the policy will cancel.
I am unable to confirm or deny Ms. interaction with one of our representatives. I was not able to locate any telephone conversations nor where there any policy remarks that reflect any contact.
After careful review, we are unable to reinstate her prior auto insurance policy as she did not contact us until well after the reinstatement period. In order to afford her coverage a new policy would have to be written and we would collect 100% of the premium as well as the earned premium in the amount of $77.16. If payment is not received for the earned premium in the amount of $77.16 the account will be sent to collection agency. Her home insurance policy is currently pending cancellation. In order for the policy to remain active a payment of $67.54 has to be received before 06/16/19.
Thank you for the opportunity to review her concerns.
Best Regards
I contacted AAA Chicago to let them know about a bad experience that I received from a company they are contracted with, *** towing on February 2nd after they sent them out to tow my vehicle. AAA Chicago told me I could make a complaint about the way I was treated by *** towing, after the owner of the business came to my home and threatened me and his tow truck driver intentionally tried to damage my vehicle. He came to my home to tell me, he does not care if they damaged my car because he has seven lawyers, people like me (an African American women) are all the same, and he also blatantly stated he was a racist. I filed a complaint when AAA Chicago about this experience and they said someone would contact me in two days to get more information. After 3 business days I did not hear from AAAChicago so I gave them a call and gave them the reference complaint number I was given. I was told by the AAA representative that no one was suppose to call me back, the information I was given on the prior complaint phone call was in correct, they only take complaint information for internally purpose. This is absolutely unacceptable and no way a business who is Revdex.com ACCREDITED should handle manners such as this. AAAChicago is partnered with Nob's towing, therefore they are a reflection of AAA. This owner of Nob's stated that he was a racist, came to my home to intimidate me, and his driver intentionally tried to damage my vehicle. I made a complaint with AAA and you all did NOTHING about it. This is an extremely unprofessional manner to handle business. I will never use your services again. This is how you treat your customers, you all are terrible!
Good Day Revdex.com. We were able to reach out to the member and resolve this case to the member's satisfaction. Thank you!
They actually have yet to resolve this issue. The last time I spoke with a representative Rena, she asked me to submit any pictures or videos I may have for review.
I submitted the pictures that I had and Rena replied that she would submit the pictures to be reviewed as well. I was told that the incident would be looked into. After about 3 weeks of not hearing back from the company, I reached back out to Rena via email to see what the outcome was from the incident I reported. Rena called me back to say that the investigation will not go any further since I only gave her pictures and not video, they can't see any action. Apparently a customer's complaint alone is not good enough for triple a to do an investigation. They are continuing to do business with a contractor who I reported to them and treated me horrible and displayed racist behavior and blatantly told me he was a racist ( owner of ***'s towing). I will no longer do business with triple a. This is not the way a reputable company should conduct themselves. I would not recommend them to anyone.
On December 3, 2018 my vehicle broke down in Naperville, IL. I am a member of AAA Chicago Motor Club and called for roadside assistance. I spoke to a gentleman asking if they could send a tow truck. That gentleman asked if I had identification on my person, otherwise, he could not send a tow. I told him I did not but I could call my wife and she could bring it. I hung up the phone, called my wife and she was on her way with the ID. I called AAA back and told reported my car problem to another representative. This gentleman told me the tow truck service would be there "NO SOONER THAN AN HOUR" and I consented to send the tow truck because my wife would not arrive with my ID until 30 minutes from that phone call. I had reiterated that I did not have my ID but my wife was on her way with it and she would be at the site my car had broken down within 30 minutes. The AAA rep had specifically told me, "That should not be a problem, the tow truck will not arrive before then." 10 minutes go by and the tow truck arrives. I told the driver I did not have my ID with me but my wife was on her way. The driver insisted that it was company policy that in order for the tow to be covered by AAA, the member must show ID or else I would have to pay out of pocket. The driver would not wait for my wife to arrive with my ID and since my vehicle was stalled in the middle of an intersection, I was forced to pay $150.00 out of pocket. I recently submitted a reimbursement form to AAA because I do not believe I should have to be penalized for being given false information by AAA. I was told the driver would not arrive before my wife would have shown up with my identification and even when I had explained this to AAA over the phone, they said there was nothing they could do. I would like my $150.00 reimbursed to me or I will strongly consider cancelling my AAA membership. Thank you
Good Day Revdex.com. After reviewing the paperwork submitted, an exception was made to reimburse the member $132.50. Voice messages were left on January 28, 2019 and January 29, 2019 to update Mr. on this decision. A check was mailed on February 4, 2019 and will arrive within 7-10 business days. Since we have not received a response from Mr., we have considered this matter resolved to the satisfaction of the member. ***
Tell us why here...
Not worth the money! Over $1000 and nothing! They were not able to help me when I called in an emergency. When I got home I called in and they took my complaint. Told me they did not have anyone I could email. Then I emailed their website and they said they were sorry, but offered me no $$ consideration or coupon . Will not renew with them.
I went to AAA to get my oil changed on 12/14/18. They did change the oil. However, they also discovered a problem that needed to get fixed asap. I was working with service advisor, David ***. He indicated my left front tire has play in it and it should not have any play in it. He showed me the play and started to show me the reason for the play, but then said I couldn't see it anyway. He told me that I needed to get it fixed asap or "my wheel may fall off the next pothole I hit". I was driving to Indiana in a few hours so could not get it fixed then. I drove to Indiana with my two boys and was very anxious about hitting potholes as I believed David. However, the more I thought about it, the more I questioned it and thought I would get a second opinion. After we got back from Indiana, I called an independent car repair service that I had heard good reviews from other people. I took my car to J&R auto repair in downtown Glen Ellyn. It took them about 20 mins to determine there was NO EMERGENCY to get my car fixed. In fact, they said the tie rod & control arm could last for much longer than I was lead to believe by AAA. They told me my wheel was certainly not going to "fall off". AAA was going to charge my $672.86 (this includes a $50 coupon) to fix. I WILL NEVER GO TO AAA AGAIN TO GET MAINTANCE. THEY ARE NO DIFFERENT THAN A CAR DEALSHIP OR OTHER RIP OFF CAR REPAIR FACILITY. THEY SHOULD BE ASHAMED OF THE SHYSTER PRACTICES.
I made a claim with AAA on 10-9 18 about a hit and run. I cancelled the claim because I would
not pay the deductible. There was no money paid out and this claim should not be on my driving
record. When I spoke to the claims adjuster it was for informational purposes only, again
I told her to cancel this claim. AAA has been totally unfair in trying to resolve this problem.
It now shows on my record as if I had an accident.
Good Day. We reviewed this claim matter and confirmed that our policyholder did indeed file a claim. Canceling a claim once the claim process has started does not change the status of the claim as being reported. In this case, the claim was reported to us by our policyholder on 10/09/2018. His vehicle was struck while parked by an unknown driver while he was in a supermarket. Once our policyholder learned that his collision coverage included a deductible he would have to pay he canceled the claim. But the claim is still on record all the same as being reported with zero dollars paid. The claim is also listed not being his fault. We regret that this reported claim incident impacts his insurance profile in the manner stated but can assure that we handled it in a consistent and fair manner. Thank you.
Complaint: ***
I am rejecting this response because: the AAA company has not been fair no matter what they say. I told the claims adjuster if I had to pay
the deductible I do not want to file a claim. This should have ended it right there. Let me explain again how devastating this is to me financially.
I'm a 72 year old disabled senior on a fixed income and cannot possibly meet these excessive insurance premiums. Again I say there should be
no claim and there was no pay out, therefore it should not be on my record.
Sincerely
We certainly regret any devastation to our policyholder as none is intended. The claim is indeed a reported claim and like all other reported claims for all other policyholders it is part of the claim record. Again, it is recorded as zero dollars paid and as a not-at-fault claim. Thank you.
Complaint: ***
I am rejecting this response because: It is true as AAA stated in there last response many policyholders have suffered this same problem. AAA is breaking
the law as I stated earlier I did not authorize any representative at AAA to file a claim. There response is not lawful a company can't file a claim if the
policyholder does not file a claim. In this case there is no doubt I did not authorize their claims adjuster to file a claim. Soon I will be without insurance
due to the high costs to renew, so that means as a disabled senior my life will come to a stop. This practice by AAA must stop now!!!
Sincerely
AAA Corporate Office
To whomever that this may Concern:
I am writing in frustration and disappointment of the treatment and service rendered by AAA at
*** North Riverside, Illinois
My vehicle a 2008 Land Rover, Vin #*** was serviced by (AAA) on June 8, 2018 for
(installation of struts) and has not run effectively since.
effectively since. No let me restate that, it has been at AAA twice since that time because of
the mechanics errors in attempting to install the struts and is still there and has been there for approximately four (4) weeks waiting for the parts to
repair my air/heating controls. I still wait as we march into the 5 week of no car
as the cold of Chicago’s fall starts to set in. We won’t mention the stress and inconvenience and cost
this has caused me as I wait for my vehicle to be repaired by the organization that broke it; AAA.
We will be delivering the customer's truck tomorrow (10/9/18) and refunding her 500.00 for the first service . The first service has nothing to do with the accident which happened on her
second visit.
Unfortunately, upon diagnostic a part broke and the dealership has a hard time getting what we need, and what we need only the British Warehouse has it.
So we are doing everything in our power to help and fix as quickly as we can.
Thank you,
*** (Facility Manager at AAA Car Care North Riverside)
Horrific customer service. They've always auto debited my renewal. Unaware that they didn't I unknowingly went 4 months with no auto insurance. I call to get insurance asap and the customer service rep says the underwriters won't write me a new policy! I repeated it to him, I said "Let me get this straight. AAA didn't auto bill me and allowed me to unknowingly go 4 months without insurance, I'm trying to renew with you now and you wont allow it? You're forcing me to go elsewhere for insurance? HE says, "Yes, I cannot write you a new policy."
AweSOME! Congrats AAA, your'e the first company in the world to intentionally decline customers TRYING to give you their business.
Actually we did inform him as required regarding his policy billing and status. Multiple policy documents were mailed providing this information since 2016. For example, his policy was on automatic payments as he stated beginning in May 2015 when he started the policy. In June 2016 we received a rejection of the automatic payment and sent him notice of this at that time. When the policy renewed in November 2016 his payment plan was listed as Direct Bill Installments. This is true for all subsequent policy renewals as well (3 more). Billing notices requesting payments were also mailed during this time. The last renewal billing notice advised of the direct payment amount required to renew the policy on May 6, 2018 and also offered information about enrolling in the automatic payment plan. This notice went unanswered and so a policy expiration notice was mailed advising of the past due amount and the policy lapse as of May 6, 2018. The notice also advised that if payment was received by May 26, 2018 we could renew the policy with no loss of coverage. This notice went unanswered as well so the policy remained lapsed as of May 6, 2018. All policy documents were mailed to the same address since the beginning of the policy with no return mail. As can be demonstrated we fully informed him of the billing and policy status. As per our legal prerogative we declined to accept the risk any further due to the length of time that has elapsed.
I went to get a windshield replacement on 5/25/2018. A couple days after I picked up my car (5/30/2018) , I noticed a wire popping out from inside, between the interior roof of my car and the edge of the windshield. Upon further review, I noticed the ENTIRE LENGTH of the top of the lining of the roof of my car was cut. I can see the insulation between the root (exterior) of my car and the inside lining. It looks as if someone took a box cutter. Further, the rearview mirror has a wire that goes into the roof of my car (it is digital) and it was popping off.
I called the store the next morning and was spoken very rudely with. The associate implied I did the damage. Take into consideration I dropped off my car the Friday before Memorial Day long weekend, in which I was very busy. I only noticed the damage because the wire popped out. I noticed the damage the Wednesday night right after.
I went back to AAA on Thursday, 5/31, and was told that they had ordered a non-Honda standardized windshield piece. That was their excuse as to why they needed to cut into the roof lining of my car to fit the glass in. They then said they could at least put adhesive on it, to keep it together. This is apparently their practice, and I was told with a windshield replacement I should not expect my 'car to look like same as it was before'.
My car is in the shop today (6/1) and I just received a call saying they were not able to even place adhesive because the hood of my car is too far apart from where it should be. I am incredibly upset.
Had I been informed that they would need to CUT into my car, I would have taken my business elsewhere. I have been endured being spoken rudely with and was promised they could at least glue it together. Now, I am offered a 'free oil change'. I am about to pick up my car, and I am incredibly upset.
We were able to resolve this concern to the customer's satisfaction. We are arranging for the glass vendor to make repair and replace the glass on 06/07 at no charge. Thank you.
I called and ordered a new battery from AAA, the membership is under my brothers name so I was told to do a three way in order to be able to use his membership. He was visiting in Chicago at the time and my battery was dead, I had bought a battery from AAA back in 2014 and I knew a new battery would be prorated.
However when the AAA guy arrives he informs me that I voided my warranty. He said behind my receipt had a warranty exclusion provision that meant I needed to drive my car for a certain amount of days etc. Contrary to his belief, behind my receipt did not have that exclusion, I bought my battery in 2014 and kept the receipt which I can send to AAA. Since my receipt does not mention such exclusion I am not bound by it and my purchase of the new battery should have been prorated and not the full price.
I am asking for a refund of the prorated amount.
A check will be generated for the pro-rate amount of the battery.