As a gesture of goodwill, AAA Colorado has made the decision to refund [redacted] $3,834.70 for the [redacted] portion of her trip. Total travel vendor invoice was $4381.00 minus $546.30 which was the cost for airfare from [redacted] to [redacted] leaving a balance of $3834.70. Although AAA Colorado remains confident that we provided good service to [redacted], we value her and her family as AAA members and wish to continue to do business in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please let me know how and when I will receive my refund.
Sincerely,
[redacted]
I have called and spoke with Ms. [redacted] and first off extended our sincerest apologies for the delay in service that her son experienced on the day in question. I explained that the delays and lack of communication were not up to AAA standard and not what the member should expect from a service she...
pays for and expects to trust for these events. We spoke at length about the details of the roadside event and the different causes for delay on that day. I advised that our entire leadership team has been made aware of all the details of the roadside event and are actively working to ensure that this does not happen to any of our valued members going forward. For the inconveniences of the day and to ask for another opportunity to rebuild trust we will be covering a portion of the members 2016 renewal dues.
Complaint Response Date bumped because: Data Base Migration
As a gesture of goodwill, AAA Colorado has made the decision to refund [redacted] $3,834.70 for the [redacted] portion of her trip. Total travel vendor invoice was $4381.00 minus $546.30 which was the cost for airfare from [redacted] to [redacted] leaving a balance of $3834.70. Although AAA Colorado remains confident that we provided good service to [redacted], we value her and her family as AAA members and wish to continue to do business in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please let me know how and when I will receive my refund.
Sincerely,
[redacted]
I have called and spoke with Ms. [redacted] and first off extended our sincerest apologies for the delay in service that her son experienced on the day in question. I explained that the delays and lack of communication were not up to AAA standard and not what the member should expect from a service she...
pays for and expects to trust for these events. We spoke at length about the details of the roadside event and the different causes for delay on that day. I advised that our entire leadership team has been made aware of all the details of the roadside event and are actively working to ensure that this does not happen to any of our valued members going forward. For the inconveniences of the day and to ask for another opportunity to rebuild trust we will be covering a portion of the members 2016 renewal dues.
Complaint Response Date bumped because: Data Base Migration