AAA Cooper Transportation Reviews (%countItem)
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AAA Cooper Transportation Rating
Address: 1751 Kinsey Rd, Dothan, Alabama, United States, 36303-5877
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+1 (334) 793-1063 +1 (334) 836-4479 +1 (855) 635-8704 |
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Hello,
Aaa cooper damaged my shipment and refuses to compensate me, pick up damaged items for disposal and the Indianapolis branch manager contact.
My delivery was damaged beyond anything I have seen. I contacted aaa cooper hours later when I arrived home and saw the damage. Clearly when they offloaded a truck and the reloaded it with a forklift it damaged the shelving.
I want an insurance claim for the cost of the shelving and a haul away of damaged shelving.
AAA Cooper was contracted by ZORO in Fountain Inn SC to transport 2 pallets of 20 pieces of hardware, with a weight of 900 pounds to a *** in Fishers, Indiana. Nearly all deliveries of any kind to any consignee are made and accepted in person by the consignee. In such instances, these "live" deliveries provide the receiver the opportunity (and duty) to examine the goods and either receive them or reject them. When accepting them the receiver can and should note any exceptions as to the count and/or condition of the goods on the delivery receipt.
In this instance, Mr. indicated to the carrier that he would not be present for the delivery and gave the carrier written permission to make the delivery without anyone to receive it. As such, Mr. waived his right to examine the goods, verify the count or condition, and the carrier made the delivery as instructed/allowed by Mr.. As such, if there were problems with the freight he could have rejected anything he chose to or noted any exceptions at delivery. He made the decision to have it delivered without his presence therefore the carrier has done nothing wrong.
Now that Mr. has examined the goods and finds that there is damage to the product and that he is not satisfied, he must follow the NMFC guidelines (followed by all LTL carriers in the USA) to file a claim with AAA Cooper. This claim should be sent to ***@aaacooper.com with all supporting documents needed to substantiate the claim.
Once that claim is received, it will be reviewed/processed and a determination of liability will be made and should further actions be warranted by AAA Cooper and/or the claimant, such will be communicated and executed at that time.
At this point, there is nothing for AAA Cooper to do and remains as such until/when/if the customer files a claim.
(The consumer indicated he/she DID NOT accept the response from the business.)
I will be filing. I did not waive any right to have damaged goods that were done by you offloading and then reloading the merchandise. You did not come to my address twice, this was also your fault as you had 9426 as my address when it was 8426. I signed and agreed to nothing in regard to waiving of inspection or damages. Also the damages were directly caused by your offloading and loading of pallet!
Garbage operation here in Richland Mississippi I had 10: 00 appointment at 10:03 I realized I missed a call from them I called back they said my truck had already returned to terminal and driver had left with another trailer That I wasn't there So we made another appointment for next day This time everything went smooth so I cooled off But now the i
s sent me a Bill because they said they had to store my freight 1 day & re deliver it that's supposed to be 240.00 but they lied because they never showed up the day before We have cameras there and no truck showed up They also slandered me with the company I bought product from Talking to an attorney next week I've never had good experience with aaa Cooper
Delivery was scheduled for 10:00am, and driver tried to contact customer 15 minutes prior since its an unattended warehouse. once the driver couldn't reach anyone, he returned the shipment to the local facility due to characteristics of the shipment and was blocking in other deliveries.
Unreliable and ignorant. I purchased a $700+ custom made product from a company that took 3 weeks to build. That company shipped it to me using this company and it was reportedly "lost". The product had to be rebuilt and was then re-shipped, again using AAA Cooper Transportation. I received a call from a woman named Angela to schedule the delivery as it would now require a signature upon receipt. I work full time so I took a day off work however the product never arrived as scheduled. Additionally, I was never contacted by Angela or any other representative informing me it would not be arriving. I called and left several messages for Angela none of which were returned. After contacting the production company, they gave me another number to try. I was finally able to reach someone only to be informed that they once AGAIN lost the large package. The woman was rude, unapologetic and hadn't even informed the production company that it had again been lost. I would not rely on AAA Cooper Transportation to deliver your goods, especially ones of significant value.
The shipment has delivered to the proper destination. We apologize for the delay and any inconvenience that may have resulted.
Horrible! They lost a pallet of paint we need for our production line. I called to see if this was located and they told me to call back after 2:00pm. I stated I needed this for production and I needed someone to help me located this now, They put me on hold, then came back and told me they had located it but it was in KY and would not be available until the next day. I requested this to be expedite as our production line would be shut down. Billy stated "this will not happen. We don't expedite". I think if transportation is your business and you loose it, you should find every way to meet your customers needs! Horrible customer service.
We apologize for the delay in delivering your time sensitive freight. It took 2 days to recover and deliver the short pallet.
The Customer Service you experienced is not how we wish to communicate with our customers and we are taking action to prevent further issues in the future. Thank you for bringing this issue to our attention.
Terrible service. Picked up one skid 150 miles away to deliver to me. Supposed to be next day delivery. Didn't show Wednesday, didn't show again Thursday. I registered for their service to show where the freight was, Friday morning showed it was 1/2 mile away, 1 hour later showed 1 mile away, another hour later showed at the terminal I called them, dispatcher said it was never on the truck. Made an appointment for 9 - 12 oclock Monday. Never showed. Called them again, they tell me they do not know who I talked to Friday. Said it would deliver Tuesday. Later I get a call for AAA Cooper, they say they have no record of me talking to anyone there. I'll never use them again.
Absolute worst transportation company ever. Rude, sent merchandise on wrong truck couldnt unload it. promised early delivery next day never happened. Lied at first they tried to deliver but no one was home. Hello its a nursing home. Open 24-7. We saw the truck pull in the driver never got out of the truck. backed out and left. they lie every time you call.
We apologize for your unpleasant experience and delayed freight delivery, however, we are certain that the root cause of the delay was outside of AAA Cooper's control. The Original address provided by the shipper on the bill of lading was ***. That address is a residence, not a nursing home. There was no one was home at this residence when we attempted delivery and given it's proximity to the consignee's correct address I do not doubt that they saw the truck. We are required by the payor of the freight bill to get a letter of authorization with a corrected delivery address. Our intent was not to promise anything outside of our control but to assure the consignee that once we were able to receive the letter of authorization we would deliver as soon as possible. We do not think anyone was lied to nor intentionally misled. The freight went out twice, once to original address and the second time to correct address. If the customer feels that we were rude we would encourage sharing any specifics with whom they spoke so we can address. It is our goal to provide professional and exceptional service, it appears Mr. received neither to his satisfaction. We will use this review as an opportunity to discuss, address and coach all involved as it is obvious the situation was not clearly explained originally.
Item has been sitting in Orlando since Wed 9/5. NO one showed up Thursday after waiting all day.
Never called with another delivery time.
I had to call and re-schedule and now have to wait over the weekend.
And to top it off they hung up on me multiple times. Spoke with Brett who was so unhelpful. Worst customer service ever. I can not get a hold of anyone at "rate dispute" either
Delivery was scheduled for 9/4/18. It did not deliver due to the driver claiming that he needed a shorter container to fit in our dock, yet the driver never even showed up to our location. Keep in mind that we regularly unload 53' containers. On 9/6/18 I contacted AAA Cooper Transport after seeing that the PRO number stated that the delivery status was "Held at AACT facility". They said that they would be able to deliver it the following day. On 9/7/18, I once again contacted them and they said that maybe they will be able to deliver it tomorrow. When I tried to find a solution to get the product delivered the same day I got hung up on twice by AACT customer service reps at the Chicago Midway facility where the package was held. So a delivery that was scheduled to deliver on 9/4/18 will now not deliver until 9/8/18 at best.
Don't use AAA Cooper Transportation if you want to actually receive the product in a timely fashion.
Lost Delivery
Delivery re-routed and late
Goods arrived damaged and missing
Lost contract as a result of delivery
Contracted AAA Cooper through ***.
AAA Cooper were 1 day late in pickup of our goods.
Our shipment was lost in transit and re-routed through ***.
Arrived in*** several days late. I ended up having to pickup the delivery at*** terminal. One box was missing and 1 box had severely damaged goods.
Our business lost a contract (value of $5900.00US) as a result of the late and damaged goods.
We called over 6 times to AAA Cooper customer service and were ignored and finally told to deal through the ***.
Full refund of shipping charges plus contract costs.
Complainant contracted with *** in *** to ship 1 pallet of preformed thermoplastic material from ***. Shipment was temporarily lost in transit but located and the complainant signed for the product himself free and clear of any damage or shortage.
While the shipment took longer than expected, the bill of lading contract did not specify or guarantee a specific minimum or maximum transit time, nor was any such agreement made. The actual delivery time is not considered by the courts to be unreasonable dispatch and the carrier is not liable for any perceived delay in delivery.
Additionally, the complainant has a duty and responsibility to review the product for quantity and condition before accepting any freight and if any shortage or damage is noticed at that time, they are to note such exceptions before signing the delivery receipt.
In that there was no such notation on the delivery receipt at time of delivery and no notice of such was made to the carrier until over 1 week later after the product was moved and delivered to a secondary location, the carrier has no legal or financial responsibility in this matter.
Should the complainant have any additional issues regarding this, they should contact
(The consumer indicated he/she DID NOT accept the response from the business.)
Unacceptable response and the worst example of customer service our company has even experienced.
" Shipment was temporarily lost in transit but located and the complainant signed for the product himself free and clear of any damage or shortage" Signed for out through duress. Shipment was to arrive at our job site, where a crew was waiting' as contracted by AAA Cooper. Pallet was wrapped so there was NO way to evidence the damage of missing goods until unwrapped and therefore 'signed for'.
"While the shipment took longer than expected, the bill of lading contract did not specify or guarantee a specific minimum or maximum transit time, nor was any such agreement made"
Untrue. We have a signed agreement guaranteeing delivery to our site within 3 business days.
"the carrier has no legal or financial responsibility in this matter"
This carrier had a responsibility and duty to deliver our pallet intact/ all pieces.
We wish to be reimbursed for missing and damaged materials.
AAA Cooper picked up a small pallet at our place of business, 27 x 27 x 15 weighing 88 lbs. It was a core for a locomotive fuel pump assembly. It is only shipped LTL so it will not get damaged. When we got the bill there was a re-weigh fee on it saying the shipment weighed 370 lbs!
It is such blatant dishonesty we will never use AAA Cooper again. We have submitted documentation disputing the re-weigh charges but the dispute has not been settled yet.
Do not use this company!
This shipment was corrected in our system on May 21 back to the original amount.
Over the last week (May 9-15) I have spoken with Charlotte, South Atlanta, Tennessee, and Louisville terminals. To date, after being given bogus appointments for delivery and false online tracking updates, not one associate can tell me where my $2,000 shipment is located. It was said to be late arriving at Charlotte from Hagerstown. Then two days later an employee said it was NEVER received. Following that Charlotte sent it to Louisville instead of South Atlanta. South Atlanta terminal set up two appointments that never amounted to an actual delivery. All the while, Louisville "sent" it to Tennessee except Tennessee documented that it wasn't actually on the freight. So currently I am waiting for Louisville to locate and verify where they actually sent my shipment. To top it all off, I have never received a call at any point during the process to inform me of delayed delivery. I have had to trace the shipment myself and call each and every terminal MY SELF to initiate some sort of investigation. With the exception of Kevin over at Louisville who is at least trying, it seems that everyone has just passed the blame on to another terminal. The customer service of these places is sub par at best. At this point, frustrating is an understatement.
As a company, I would hope that you would take these matters seriously for future customers and businesses alike. I thought I found a good supplier in Brooklyn for my business however, this shipping experience has made me reconsider utilizing them or AaaCooper.
Shady practice the company seems to be content with
I picked AAA to transport 6 boxes of 60 Lb from Florida to Colorado. I called their 800 number and was quoted a price, which I accepted and prepaid. I dropped the boxes off and left. A month later, I received a bill asking me for additional money for the transport. The terminal decided to put my boxes on a pallet increasing the total weight. A month later, I am invoiced for the additional weight. I called them to let them know my quote was approved for 6 boxes, not a pallet with boxes. My boxes are always the same weight and this is exactly what I delivered and they agreed to transport.
Their AR dptmt does not care about any rational explanation.
Either this company is in the business of jacking up the price to add revenue or the quote they agreed on the phone was inaccurate (you can't just ship boxes with them, it has to be on a pallet) and instead of taking responsibility, they collect the bejesus out of you.
In any cases, this company should be held to account for such bad business practices.
Stop harassing me with collection notices and adjust your books to reflect the original invoice approved by YOUR people.
AAA Cooper damaged our freight
AAA Cooper picked up a crate from us and damaged it in route to our customer in NC. AAA Cooper returned the damaged item to us and refused to pay the damage claim stating it was our fault they damaged it.
We would like them to pay the damage claim that we submitted to them.
Based upon the limited information provided in the complaint, we presume this involves a claim filed by GlobalTranz in Scottsdale AZ.
This logistics company is the legal claimant in this matter and as such information and/or discussion of this claim can only be exchanged/made with them and not with any other party.
*** needs to file her complaints with Global Tranz, P. O. Box 6348 in Scottsdale AZ 85261
(The consumer indicated he/she DID NOT accept the response from the business.)
We did use Globaltranz to book this shipment but AAA Cooper damaged the crate not Globaltranz. In all of the coorespondense with AAA Cooper they are only claiming that the damage they caused was our fault. We have only communicated with AAA Cooper via Globaltranz. Globaltranz is only a 3rd party in the billing/booking process they never actually touch the freight. We have filed complaints with Globaltranz but this is a complaint about the bad service or lack there of that AAA Cooper has supplied.
The product as classified in the NMFC under ITEM 80440 sub 3 requires this product to be shipped in crates or one of 15 furniture package types (1F, 2F, 3F, 5F, 16F, 19F, 21F, 22F, 25F, 50F, 53F, 69F, 111F, 133F, OR 149F. The item was not packaged in accordance with these specifications required for shipping.
While the item was in a "slatted crate", the crate's construction itself also failed to satisfy the NMFC requirements for shipping this particular product.
Additionally, ITEM 245 of the NMFC states crates must be "constructed so as to protect contents on the sides, ends, tops, and bottoms...and surfaces liable to be damaged must be fully covered and protected.
Photographic evidence of the "packaging" of this item confirms none of these requirements were met.
As such, this is the reason the claim was rightfully declined in accordance with the bill of lading contract and the rules and regulations set forth in the NMFC under which this shipment moved and was binding within the GlobalTranz lading.
All of this was explained and provided to Global Tranz (the claimant) in December 2017.
I received a phone call from a representative of the company while in a meeting on a Thursday when my order was due the next day on Friday. I called the representative back repeatedly with no response for the rest of the day and the next. It wasn't until the next Monday 26-Feb that I called and was able to reach them. I was told my delivery would get to my home the following day 27-Feb between the hours of 10am - 2PM. I left my job to come home after lunch so that I could accept the package and get back to work. at 2:00 the package still had not arrived so I called the service center and they told me the "contacted" the truck driver and he said it would be another 30 minutes. Another 3 hours has passed and I have received no phone call and the service center refuses to answer my call and is now screening the number. This is the most horrible service I have ever experienced and this company needs to be held accountable or they will continue to do this to other customers.
Product_Or_Service: Flooring Tiles
Order_Number:
Other (requires explanation) I would like for this business to compensate me for the hours lost at work by crediting my account with half the value of the purchase which equates to the now 5 hours i have missed of work in which i will not be paid. They have no regard for customer service and i believe their business needs to be automated and the employees fired because people do not care about people anymore and they need to see how it feels to be left out in the cold.
We acknowledge that we missed the scheduled delivery on 2/27 and certainly understand the frustration involved with that. We did complete the rescheduled deliver on 2/28. We do not intend to dissatisfy customers or miss commitments and that was not the case here either. We have a local customer service team that works diligently to help with situations like this, but obviously this was not the case. We do not screen calls and have a number of ways to be contacted, if these were not provided that would certainly not be in protocol. We would be happy to reduce the freight bill rates with the payor of the freight bill. This situation will be, and has been reviewed internally to allow us to provide better service moving forward.
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the companys response and the fact that they ultimately did deliver my package. However, from the companys response above I still do not see any step by step corrective actions that will be taken in the future to make sure this does not happen to myself or other customers again in the future. Quite frankly im shocked that a shipping company lacks the proper communication protocols to follow up with /notify customers of the status/delay/rescheduling of a shipment as well as the means to accept incoming customer communications on a timely basis. In a time of technological advancement this to me is unacceptable as im more than sure I will order from another manufacturer in the future who will depend on ACT to deliver my package and I am very worried about that future delivery. Again, the response is appreciated but lacks information on how the company plans on upgrading their infrastructure to support customers better. Please advise.
Our company has the proper infrastructure to support customers, unfortunately on occasion the human element creates errors. We work hard to hire, train and develop the best the industry has to offer, but as long as we rely on individuals mistakes will occur, that is part or the imperfection in our business. Protocols are established but have to be followed. We review each instance of dissatisfaction and use it to get better. In regards to communication surrounding missed appointments, we have an appointments notification report and a protocol to check that it is followed and that notified shipments are out for delivery. The local team has had a review of this process and knows what actions need to be taken to prevent a reoccurrence. Specifically following our operations guides and using the tools provided, which are industry standard or better. Incoming communications are monitored and staffing is establish to support, furthermore our website provides an accurate listing of local numbers for each facility. In addition to a listing of local numbers a company customer support center is staffed and headquarters and also available via both phone and email.
BEWARE OF HIDDEN FEES - Not did they delay days in making pickups with us, they ended up charging us a residential pickup fee though we are a warehouse that is zoned commercial, and load with a forklift. We have used many other freight companies but none have charged us fro residential pickup because we are obviously a business. Absolutely disappointed, our freight broker even recommended we don't do business with AAA Cooper again, and we wont.