My daughter's AAA account is seperate from mineHowever, I pay for her account for her and her family. I registered the complaint with you at her request. Her name on her account is *** ***. Please let me know if you need further information. Thanks
*** *** ***
Called *** *** and apologized for delay. Member asked for membership dues to be refunded. Advised AAA will refund dues in the amount of $
Please close complaint
*** *** *** *** ***
*** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
*** *** ***
We have been contacted by the Louisville Revdex.com regarding a complaint you filed on 11/**/** regarding the rates on your automobile insurance with AAAI have attempted to contact you at the number provided (***) and left a message that after today I will be out of the office
until December I want to provide a reply before any more time passesPer your concern, our records show that your Auto Club Property-Casualty Insurance policy was written effective /and that you have received rate increases since that dateBefore a company can increase rates, they must receive approval from the Kentucky Department of InsuranceWe show that your rate was impacted by the rate changes and increased on your renewal dates of 12/3012, /3013, 12/(this increase occurred at the same time a credit was implemented to reflect credits for occupation and education); another increase was applied on 12/30**We show that you have had discussions with two of our employees, most recently with our agent at the Shively office, *** ***Based on the most recent conversation, Ms*** noted on /26/** that she referred you to LexisNexis, as we do not have access to any credit information pertaining to our customers' policiesPlease know that we value you as a policyholder and we regret your dissatisfaction with your rate at this timeWe want to assure you that the rate being charged is correct and was approved by the Department of Insurance prior to the company charging the rate on your policyIf you have any questions, you may reach me on my direct line: *** after December 31.Sincerely,%3%3%
Complaint ID: [redacted]
Called [redacted] and apologized for delay.
AAA will refund $20.00 for her over-mileage.
Please close compaint.
[redacted], Manager
Member Relations
321 Whitington Parkway
Louisville, Kentucky 40222
January 15, [redacted] talked with Mrs. [redacted] and settled complaint. AAA is refunding Mrs. [redacted] the full amount of $296.05. Please close complaint.
[redacted]
Member Relations
321 Whittington Parkway
Louisville, Kentucky 40222%3
Called [redacted] and went over the Guide to Member Services. Explained on page 12 first paragraph under Types of Vehicles Serviced – Service applies to a properly licensed and inspected 4-wheeled motor-driven vehicles.
Ms. [redacted] now understands her policy and also will...
upgrade to Plus RV so their motorcycle will be covered.
Apologized for any rudeness. Advised member complaint will be discussed with employee.
Member satisfied.
[redacted]
Member Relations
[redacted]
Louisville, Kentucky 40222
[redacted]
We have removed from our Direct Mail vendor files and MSC put him in MRM and a DNS is there, but it does take awhile to cut them off. Susan[redacted]Manager of Retail & Database Marketing
My daughter's AAA account is seperate from mineHowever, I pay for her account for her and her family. I registered the complaint with you at her request. Her name on her account is *** ***. Please let me know if you need further information. Thanks
*** *** ***
Called *** *** and apologized for delay. Member asked for membership dues to be refunded. Advised AAA will refund dues in the amount of $
Please close complaint
*** *** *** *** ***
*** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
*** *** ***
We have been contacted by the Louisville Revdex.com regarding a complaint you filed on 11/**/** regarding the rates on your automobile insurance with AAAI have attempted to contact you at the number provided (***) and left a message that after today I will be out of the office
until December I want to provide a reply before any more time passesPer your concern, our records show that your Auto Club Property-Casualty Insurance policy was written effective /and that you have received rate increases since that dateBefore a company can increase rates, they must receive approval from the Kentucky Department of InsuranceWe show that your rate was impacted by the rate changes and increased on your renewal dates of 12/3012, /3013, 12/(this increase occurred at the same time a credit was implemented to reflect credits for occupation and education); another increase was applied on 12/30**We show that you have had discussions with two of our employees, most recently with our agent at the Shively office, *** ***Based on the most recent conversation, Ms*** noted on /26/** that she referred you to LexisNexis, as we do not have access to any credit information pertaining to our customers' policiesPlease know that we value you as a policyholder and we regret your dissatisfaction with your rate at this timeWe want to assure you that the rate being charged is correct and was approved by the Department of Insurance prior to the company charging the rate on your policyIf you have any questions, you may reach me on my direct line: *** after December 31.Sincerely,%3%3%
Complaint ID: [redacted]
Called [redacted] and apologized for delay.
AAA will refund $20.00 for her over-mileage.
Please close compaint.
[redacted], Manager
Member Relations
321 Whitington Parkway
Louisville, Kentucky 40222
January 15, [redacted] talked with Mrs. [redacted] and settled complaint. AAA is refunding Mrs. [redacted] the full amount of $296.05. Please close complaint.
[redacted]
Member Relations
321 Whittington Parkway
Louisville, Kentucky 40222%3
Called [redacted] and went over the Guide to Member Services. Explained on page 12 first paragraph under Types of Vehicles Serviced – Service applies to a properly licensed and inspected 4-wheeled motor-driven vehicles.
Ms. [redacted] now understands her policy and also will...
upgrade to Plus RV so their motorcycle will be covered.
Apologized for any rudeness. Advised member complaint will be discussed with employee.
Member satisfied.
[redacted]
Member Relations
[redacted]
Louisville, Kentucky 40222
[redacted]
[redacted]
[redacted],
Thank you for taking the time to file your complaint regarding your experience on March 1, 20**.
In checking our records $122.00 was paid for...
dues. Membership Record has been authorized to refund your dues in the amount of $122.00.
We apologize for the inconvenience to you.
[redacted]
AAA East Central, Kentucky Region
321 Whittington Parkway
Louisville, Kentucky 40222
Phone: 502-423-5721
[redacted]
We have removed from our Direct Mail vendor files and MSC put him in MRM and a DNS is there, but it does take awhile to cut them off. Susan[redacted]Manager of Retail & Database Marketing
It has been taken care of and closed. Members was refunded $34.00 and is happy. So sorry no one responded to Revdex.com! [redacted]