AAA Electronic Services, Inc.

Before sending any one onsite we let customers know there will be a $75+ tax fee to come out on site and for diagnosisThe fee charged is only what he originally agreed toThis fee charged is for
the original house visit and did not charge for all the other trips madeWe refunded all the money besides the original house call fee because there were further problems in his TV which made it not economical to repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It's not my fault they took a loss because they didn't diagnose the tv properly and test it the first time around properlyAnd the "after hours" delivery had absolutely NOTHING to do with the reason our tv was not diagnosed properly as "unfixable" until MANY weeks laterit was a courtesy by them because they knew they screwed up so badLaziness and workers who can't do a thing without their *** being present is also the reasonHe was gone for weeksin that time period no one could help us "until he got back"Im not even kiddingWe were told they couldn't do anything for us until their *** got back from vacationwhich was days out from when we askedThey need to be trained how to deal with customers if he is not presentI will keep hitting unsatisfied until this post is posted.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
While I do not care that I don't get my 75 dollar fee back, I still need to make sure there is a formal complain logged for this company. Every thing I stated was true. They promised us a fixed tv on February [redacted] and it wasnt until a month later that they finally told us the tv was beyond repair. No work was done for WEEKS on this tv because their [redacted], was on vacation for 3 weeks. While he was away, no one at that company could help us with ANYTHING. we were basically hostages until he returned our calls. EXTREMELY late. So while I can understand why they have a 75 dollar fee, nothing was done to rectify their major MAJOR delay and mess up regarding our tv. We paid a whole month for cable that we never got to use because our tv was being "repaired". when the whole time, we could have just bought a new tv had they just done their job right the first time. Please do not let them get away with this with no repercussions. horrible business practices here.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Part do many time take time to come in as in your situation while part were on back order. We place order for parts and many time things get delay when the warehouse does not have part in stock or is held up by shipping or other reasons. Also I would like to state that we did take a lost on your parts as the panel was short on your tv and it blew out the new parts the second time and that is why we recommended that it would be better to replace the tv rather then changing the panel which is a very expensive part. This is not something anyone can tell as electronics are a in circuit and the first part must be replaced before we can tell further issues down the line in the circuit. Even with this we did not charge you for those part and only the time spent for the first visit as we agreed and returned you everything else. Regarding the time issue with returning the mount our normal business hours are Monday to Friday 9am to 6pm and Saturday 9am-4pm when you asked for it to be delivered outside these ours we did go out of the way and try to accommodate you as much as possible. Thank you for your understanding and appreciation that we were willing to come out after business hours for you While I do apologize for this situation; issues like do arise when dealing with part that are on back order and like in your case additional issue further in the TV which make it uneconomical for repair.

Review: I called them about fixing my 62" plasma tv over a month ago. it all seemed like this was gonna be a great experience. The [redacted] came to look at my tv. He decided he needed to take it in. So I had to help him carry my 62" tv down 4 flights of stairs while his coworker sat out in the car (for what reason, im not sure). they took my $100 deposit and my tv and assured me it would be fixed within a week.

well that got extended to two weeks. they finally brought it back. the guys who brought it tried to make us carry it up the stairs ourselves. when I said no way, they did it and threw it up on the wall crooked and unlocked in position. aren't these guys supposed to do this for a living? install tvs?!?

when the workers brought the tv, they did not leave a receipt. just a blank invoice. no breakdown of prices or explanations of what happened. and when I called to GET such a receipt, it literally took them a full WEEK to get me one. A WEEK!!!

a few days after they brought it back I finally was able to sit and watch tv. well... it fried out in about 2 minutes of it being on. so we had to call to have them come back. but turns out [redacted] went on vacation. so they wanted us to wait a week for them to come get it again. I said absolutely not and made them come the next day. well it sat in the shop for ANOTHER 2 weeks until they finally determined it was another part of the tv and it would just be cheaper to buy a new tv.

so when we finally said forget it. just bring us back our wall brackets (which the guys took with them when they took the tv the second time. again... DONT YOU DO THIS FOR A LIVING?!), it took another few days just to get someone to call us back about it. well [redacted] told us today he would be bringing it by to us around 630 tonight. well 7 oclock rolls around and he asks if he can just bring it by tomorrow. keep in mind I rushed home for this man at 630. I said no. so he tells me... and im NOT EVEN KIDDING... "im going to go home and eat dinner first. then ill come to you later tonight"

I've never had to deal with such garbage in my life. I don't understand how these guys have ANY reviews that are more than 1 star. they're scam artists. and its now my life mission to get the word out about how horrible these guys really are.Desired Settlement: I want the rest of my money back. he kept 75 dollars as his "fee". but honestly... I do not think he should get a fee for anything. he took a tv for a month and ended up saying it was broken and to just buy a new one.

Business

Response:

Before sending any one onsite we let customers know there will be a $75+ tax fee to come out on site and for diagnosis. The fee charged is only what he originally agreed to. This fee charged is for the original house visit and did not charge for all the other trips made. We refunded all the money besides the original house call fee because there were further problems in his TV which made it not economical to repair.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I do not care that I don't get my 75 dollar fee back, I still need to make sure there is a formal complain logged for this company. Every thing I stated was true. They promised us a fixed tv on February [redacted] and it wasnt until a month later that they finally told us the tv was beyond repair. No work was done for WEEKS on this tv because their [redacted], was on vacation for 3 weeks. While he was away, no one at that company could help us with ANYTHING. we were basically hostages until he returned our calls. EXTREMELY late. So while I can understand why they have a 75 dollar fee, nothing was done to rectify their major MAJOR delay and mess up regarding our tv. We paid a whole month for cable that we never got to use because our tv was being "repaired". when the whole time, we could have just bought a new tv had they just done their job right the first time. Please do not let them get away with this with no repercussions. horrible business practices here.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Part do many time take time to come in as in your situation while part were on back order. We place order for parts and many time things get delay when the warehouse does not have part in stock or is held up by shipping or other reasons. Also I would like to state that we did take a lost on your parts as the panel was short on your tv and it blew out the new parts the second time and that is why we recommended that it would be better to replace the tv rather then changing the panel which is a very expensive part. This is not something anyone can tell as electronics are a in circuit and the first part must be replaced before we can tell further issues down the line in the circuit. Even with this we did not charge you for those part and only the time spent for the first visit as we agreed and returned you everything else. Regarding the time issue with returning the mount our normal business hours are Monday to Friday 9am to 6pm and Saturday 9am-4pm when you asked for it to be delivered outside these ours we did go out of the way and try to accommodate you as much as possible. Thank you for your understanding and appreciation that we were willing to come out after business hours for you While I do apologize for this situation; issues like do arise when dealing with part that are on back order and like in your case additional issue further in the TV which make it uneconomical for repair.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It's not my fault they took a loss because they didn't diagnose the tv properly and test it the first time around properly. And the "after hours" delivery had absolutely NOTHING to do with the reason our tv was not diagnosed properly as "unfixable" until MANY weeks later. it was a courtesy by them because they knew they screwed up so bad. Laziness and workers who can't do a thing without their [redacted] being present is also the reason. He was gone for 3 weeks. in that time period no one could help us "until he got back". Im not even kidding. We were told they couldn't do anything for us until their [redacted] got back from vacation. which was 5 days out from when we asked. They need to be trained how to deal with customers if he is not present. I will keep hitting unsatisfied until this post is posted.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,