Part do many time take time to come in as in your situation while part were on back orderWe place order for parts and many time things get delay when the warehouse does not have part in stock or is held up by shipping or other reasonsAlso I would like to state that we did take a lost on your parts as the panel was short on your tv and it blew out the new parts the second time and that is why we recommended that it would be better to replace the tv rather then changing the panel which is a very expensive partThis is not something anyone can tell as electronics are a in circuit and the first part must be replaced before we can tell further issues down the line in the circuitEven with this we did not charge you for those part and only the time spent for the first visit as we agreed and returned you everything elseRegarding the time issue with returning the mount our business hours are Monday to Friday 9am to 6pm and Saturday 9am-4pm when you asked for it to be delivered outside these ours we did go out of the way and try to accommodate you as much as possibleThank you for your understanding and appreciation that we were willing to come out after business hours for you While I do apologize for this situation; issues like do arise when dealing with part that are on back order and like in your case additional issue further in the TV which make it uneconomical for repair
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While I do not care that I don't get my dollar fee back, I still need to make sure there is a formal complain logged for this companyEvery thing I stated was trueThey promised us a fixed tv on February [redacted] and it wasnt until a month later that they finally told us the tv was beyond repairNo work was done for WEEKS on this tv because their [redacted] , ***, was on vacation for weeksWhile he was away, no one at that company could help us with ANYTHINGwe were basically hostages until he returned our callsEXTREMELY lateSo while I can understand why they have a dollar fee, nothing was done to rectify their major MAJOR delay and mess up regarding our tvWe paid a whole month for cable that we never got to use because our tv was being "repaired"when the whole time, we could have just bought a new tv had they just done their job right the first timePlease do not let them get away with this with no repercussionshorrible business practices here In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Part do many time take time to come in as in your situation while part were on back orderWe place order for parts and many time things get delay when the warehouse does not have part in stock or is held up by shipping or other reasonsAlso I would like to state that we did take a lost on your parts as the panel was short on your tv and it blew out the new parts the second time and that is why we recommended that it would be better to replace the tv rather then changing the panel which is a very expensive partThis is not something anyone can tell as electronics are a in circuit and the first part must be replaced before we can tell further issues down the line in the circuitEven with this we did not charge you for those part and only the time spent for the first visit as we agreed and returned you everything elseRegarding the time issue with returning the mount our business hours are Monday to Friday 9am to 6pm and Saturday 9am-4pm when you asked for it to be delivered outside these ours we did go out of the way and try to accommodate you as much as possibleThank you for your understanding and appreciation that we were willing to come out after business hours for you While I do apologize for this situation; issues like do arise when dealing with part that are on back order and like in your case additional issue further in the TV which make it uneconomical for repair
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While I do not care that I don't get my dollar fee back, I still need to make sure there is a formal complain logged for this companyEvery thing I stated was trueThey promised us a fixed tv on February [redacted] and it wasnt until a month later that they finally told us the tv was beyond repairNo work was done for WEEKS on this tv because their [redacted] , ***, was on vacation for weeksWhile he was away, no one at that company could help us with ANYTHINGwe were basically hostages until he returned our callsEXTREMELY lateSo while I can understand why they have a dollar fee, nothing was done to rectify their major MAJOR delay and mess up regarding our tvWe paid a whole month for cable that we never got to use because our tv was being "repaired"when the whole time, we could have just bought a new tv had they just done their job right the first timePlease do not let them get away with this with no repercussionshorrible business practices here In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]