DollarDays apologizes if the customer feels we? were dishonestThe customer’s order delivered in three separate shipments, which is why she was charged three timesThe charges would have all been pulled from the initial authorization, therefore never changing the balance on her credit card The charges totaled her cost of her order $265.35, not $that she is requesting refunded.? Since we are an internet merchant we are required by the credit card issuers to only charge once an order ships,? we were only following policyThere were three shipments from different locations so we charged for each tracking number.? The customer made contact with us yesterday the 14thHer first shipped, which she was referring to delivered on the 13thThe missing items she stated she did not received delivered on the 14th and today the 15thWe notified her of this and resent tracking to herWe also offered to take the return of the closeout items, these items do not change when an order is placed and they were not eligible for returns when she ordered them? The customer was provided with the necessary information to return the order for a full refund.? At this point most of her order had not even delivered, so we believe it is a case of buyer’s remorseWe strive to provide excellence service to all of customers, so we apologize that this particular customer felt as though she had a bad experienceIn order to resolve the issue we have initiated a full refund; she should see it on credit card statement in the next 24-72hrs? Samantha? DollarDays
DollarDays apologizes for the inconveniences and incorrect information provided to the customer, it was not intentionalThe customer has filed a dispute with PayPal regarding this orderHe provided the return tracking number for the label we sent to him when he filed a disputePayPal is holding his refund until he returns the merchandise and they can confirm receipt of itAt this point we can not manually refund the customer because the payment is under review/ disputedIf the customer could please use the label and return the merchandise, PayPal will automatically close the dispute and issue a refundThe refund is now in their hands, which the customer should feel comfortable with, since his worry was DollarDays handling the refundI have attached PayPal correspondence requesting such actionsAgain DollarDays apologizes for the error and hopes that this can be resolved quickly? ? Regards,Samantha S [redacted] Director of Operations [redacted]
Dear DollarDays,I will be more than happy to forward the emails to you that I received from your system upon leaving the messages and I greatly appreciate you working with me and responding very quick.? ? Thank you? Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ?
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
The customer placed an order for this item on 1/28/and notified us of that there was an issue with the item purchased on 2/1/We were contacted by the customer only after they had disputed the order payment with PayPal and filed a Revdex.com complaintIf given the opportunity to correct the issue first, this complaint would not have been necessaryWe apologize that there was an error in the item listing and have made the appropriate correctionsSince the customer already initiated a dispute with PayPal we are unable to ship any additional merchandise per their requestWe have notified PayPal of our agreement to refund the customers $? The customer can keep the merchandise they received for free and we will consider the matter closedDollarDays apologizes for any inconvenience this may have caused our customer and wish they would have allowed us the opportunity to resolve the issue firstPlease feel free to let us know if there is anything else we may be of assistance with, we are happy to help Regards, Samantha S [redacted] ?
We apologize for the customers inconvenienceWe have already issues a full refund for the order on? 9/1/If there is anything else we can do, we are more than happy to help.Regards,Samantha S [redacted] Director of OperationsDollarDays Int'l Inc
[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Geneva *** T***
On behalf of DollarDays I would like to apologize to the customer for any inconvenienceWe do show that the merchandise was never returned to us and PayPal closed his dispute in our favor, due to this information. At this time we have issued a full credit back to the customers PayPal account,
in the amount of $in hopes of resolving the issue. If there is anything else we can do to assist the customer, please let us know. Regards,Samantha S***
DollarDays would like to apologize to the customer for any confusion regarding her orderOur standard shipping rates are $for all orders under a $Since we only allow one coupon per order, the customer was charged for the full shipping amountI have put the order in for a full refund of
$23.93, she should see this within to hours on the card she used to purchase the order with. Her order is scheduled to deliver on Tuesday the 23rdShe may keep the order for free, a return is not necessaryAgain we apologize for any inconvenience and hope this settles the issues at hand. Samantha S*DollarDays Int'l [email protected]
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Sallie N***
DollarDays apologizes if the customer feels we were dishonestThe customer’s order delivered in three separate shipments, which is why she was charged three timesThe charges would have all been pulled from the initial authorization, therefore never changing the balance on her credit card
The charges totaled her cost of her order $265.35, not $that she is requesting refunded. Since we are an internet merchant we are required by the credit card issuers to only charge once an order ships, we were only following policyThere were three shipments from different locations so we charged for each tracking number. The customer made contact with us yesterday the 14thHer first shipped, which she was referring to delivered on the 13thThe missing items she stated she did not received delivered on the 14th and today the 15thWe notified her of this and resent tracking to herWe also offered to take the return of the closeout items, these items do not change when an order is placed and they were not eligible for returns when she ordered them The customer was provided with the necessary information to return the order for a full refund. At this point most of her order had not even delivered, so we believe it is a case of buyer’s remorseWe strive to provide excellence service to all of customers, so we apologize that this particular customer felt as though she had a bad experienceIn order to resolve the issue we have initiated a full refund; she should see it on credit card statement in the next 24-72hrs Samantha DollarDays
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear DollarDays,I will be more than happy to forward the emails to you that I received from your system upon leaving the messages and I greatly appreciate you working with me and responding very quick. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We apologize for any inconvenience, DollarDays has no record of such a request from the customerWe have issued the customer a refund in full and hopefully the customer will donate the items to a good causeIf there is anything else we can do we are more than happy to do so Regards,***
***
We apologize for the inconvenience and have issued a full refund of $138.90. The customer had a coupon she used so the total was not $ She should see the refund in the next to hoursThe customer can donate the socks if she would like, we will not be expecting her to return them
Again we apologize for the inconvenience and hope this resolves the matter at hand
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***
DollarDays apologizes for the inconveniences and incorrect information provided to the customer, it was not intentionalThe customer has filed a dispute with PayPal regarding this orderHe provided the return tracking number for the label we sent to him when he filed a disputePayPal is holding
his refund until he returns the merchandise and they can confirm receipt of itAt this point we can not manually refund the customer because the payment is under review/ disputedIf the customer could please use the label and return the merchandise, PayPal will automatically close the dispute and issue a refundThe refund is now in their hands, which the customer should feel comfortable with, since his worry was DollarDays handling the refundI have attached PayPal correspondence requesting such actionsAgain DollarDays apologizes for the error and hopes that this can be resolved quickly Regards,Samantha S*Director of Operations***
We apologize for the customers inconvenienceWe have already issues a full refund for the order on 9/1/If there is anything else we can do, we are more than happy to help.Regards,Samantha S*Director of OperationsDollarDays Int'l Inc
The customer placed an order for this item on 1/28/and notified us of that there was an issue with the item purchased on 2/1/We were contacted by the customer only after they had disputed the order payment with PayPal and filed a Revdex.com complaintIf given the opportunity to correct the
issue first, this complaint would not have been necessaryWe apologize that there was an error in the item listing and have made the appropriate correctionsSince the customer already initiated a dispute with PayPal we are unable to ship any additional merchandise per their requestWe have notified PayPal of our agreement to refund the customers $ The customer can keep the merchandise they received for free and we will consider the matter closedDollarDays apologizes for any inconvenience this may have caused our customer and wish they would have allowed us the opportunity to resolve the issue firstPlease feel free to let us know if there is anything else we may be of assistance with, we are happy to help Regards, Samantha S***
DollarDays apologizes if the customer feels we? were dishonestThe customer’s order delivered in three separate shipments, which is why she was charged three timesThe charges would have all been pulled from the initial authorization, therefore never changing the balance on her credit card The charges totaled her cost of her order $265.35, not $that she is requesting refunded.? Since we are an internet merchant we are required by the credit card issuers to only charge once an order ships,? we were only following policyThere were three shipments from different locations so we charged for each tracking number.? The customer made contact with us yesterday the 14thHer first shipped, which she was referring to delivered on the 13thThe missing items she stated she did not received delivered on the 14th and today the 15thWe notified her of this and resent tracking to herWe also offered to take the return of the closeout items, these items do not change when an order is placed and they were not eligible for returns when she ordered them? The customer was provided with the necessary information to return the order for a full refund.? At this point most of her order had not even delivered, so we believe it is a case of buyer’s remorseWe strive to provide excellence service to all of customers, so we apologize that this particular customer felt as though she had a bad experienceIn order to resolve the issue we have initiated a full refund; she should see it on credit card statement in the next 24-72hrs? Samantha? DollarDays
DollarDays apologizes for the inconveniences and incorrect information provided to the customer, it was not intentionalThe customer has filed a dispute with PayPal regarding this orderHe provided the return tracking number for the label we sent to him when he filed a disputePayPal is holding his refund until he returns the merchandise and they can confirm receipt of itAt this point we can not manually refund the customer because the payment is under review/ disputedIf the customer could please use the label and return the merchandise, PayPal will automatically close the dispute and issue a refundThe refund is now in their hands, which the customer should feel comfortable with, since his worry was DollarDays handling the refundI have attached PayPal correspondence requesting such actionsAgain DollarDays apologizes for the error and hopes that this can be resolved quickly? ? Regards,Samantha S [redacted] Director of Operations [redacted]
Dear DollarDays,I will be more than happy to forward the emails to you that I received from your system upon leaving the messages and I greatly appreciate you working with me and responding very quick.? ? Thank you? Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ?
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
The customer placed an order for this item on 1/28/and notified us of that there was an issue with the item purchased on 2/1/We were contacted by the customer only after they had disputed the order payment with PayPal and filed a Revdex.com complaintIf given the opportunity to correct the issue first, this complaint would not have been necessaryWe apologize that there was an error in the item listing and have made the appropriate correctionsSince the customer already initiated a dispute with PayPal we are unable to ship any additional merchandise per their requestWe have notified PayPal of our agreement to refund the customers $? The customer can keep the merchandise they received for free and we will consider the matter closedDollarDays apologizes for any inconvenience this may have caused our customer and wish they would have allowed us the opportunity to resolve the issue firstPlease feel free to let us know if there is anything else we may be of assistance with, we are happy to help Regards, Samantha S [redacted] ?
We apologize for the customers inconvenienceWe have already issues a full refund for the order on? 9/1/If there is anything else we can do, we are more than happy to help.Regards,Samantha S [redacted] Director of OperationsDollarDays Int'l Inc
[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Geneva *** T***
On behalf of DollarDays I would like to apologize to the customer for any inconvenienceWe do show that the merchandise was never returned to us and PayPal closed his dispute in our favor, due to this information. At this time we have issued a full credit back to the customers PayPal account,
in the amount of $in hopes of resolving the issue. If there is anything else we can do to assist the customer, please let us know. Regards,Samantha S***
DollarDays would like to apologize to the customer for any confusion regarding her orderOur standard shipping rates are $for all orders under a $Since we only allow one coupon per order, the customer was charged for the full shipping amountI have put the order in for a full refund of
*DollarDays Int'l [email protected]
$23.93, she should see this within to hours on the card she used to purchase the order with. Her order is scheduled to deliver on Tuesday the 23rdShe may keep the order for free, a return is not necessaryAgain we apologize for any inconvenience and hope this settles the issues at hand. Samantha S
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Sallie N***
DollarDays apologizes if the customer feels we were dishonestThe customer’s order delivered in three separate shipments, which is why she was charged three timesThe charges would have all been pulled from the initial authorization, therefore never changing the balance on her credit card
The charges totaled her cost of her order $265.35, not $that she is requesting refunded. Since we are an internet merchant we are required by the credit card issuers to only charge once an order ships, we were only following policyThere were three shipments from different locations so we charged for each tracking number. The customer made contact with us yesterday the 14thHer first shipped, which she was referring to delivered on the 13thThe missing items she stated she did not received delivered on the 14th and today the 15thWe notified her of this and resent tracking to herWe also offered to take the return of the closeout items, these items do not change when an order is placed and they were not eligible for returns when she ordered them The customer was provided with the necessary information to return the order for a full refund. At this point most of her order had not even delivered, so we believe it is a case of buyer’s remorseWe strive to provide excellence service to all of customers, so we apologize that this particular customer felt as though she had a bad experienceIn order to resolve the issue we have initiated a full refund; she should see it on credit card statement in the next 24-72hrs Samantha DollarDays
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear DollarDays,I will be more than happy to forward the emails to you that I received from your system upon leaving the messages and I greatly appreciate you working with me and responding very quick. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We apologize for any inconvenience, DollarDays has no record of such a request from the customerWe have issued the customer a refund in full and hopefully the customer will donate the items to a good causeIf there is anything else we can do we are more than happy to do so Regards,***
***
We apologize for the inconvenience and have issued a full refund of $138.90. The customer had a coupon she used so the total was not $ She should see the refund in the next to hoursThe customer can donate the socks if she would like, we will not be expecting her to return them
Again we apologize for the inconvenience and hope this resolves the matter at hand
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***
DollarDays apologizes for the inconveniences and incorrect information provided to the customer, it was not intentionalThe customer has filed a dispute with PayPal regarding this orderHe provided the return tracking number for the label we sent to him when he filed a disputePayPal is holding
*Director of Operations***
his refund until he returns the merchandise and they can confirm receipt of itAt this point we can not manually refund the customer because the payment is under review/ disputedIf the customer could please use the label and return the merchandise, PayPal will automatically close the dispute and issue a refundThe refund is now in their hands, which the customer should feel comfortable with, since his worry was DollarDays handling the refundI have attached PayPal correspondence requesting such actionsAgain DollarDays apologizes for the error and hopes that this can be resolved quickly Regards,Samantha S
We apologize for the customers inconvenienceWe have already issues a full refund for the order on 9/1/If there is anything else we can do, we are more than happy to help.Regards,Samantha S
*Director of OperationsDollarDays Int'l Inc
The customer placed an order for this item on 1/28/and notified us of that there was an issue with the item purchased on 2/1/We were contacted by the customer only after they had disputed the order payment with PayPal and filed a Revdex.com complaintIf given the opportunity to correct the
issue first, this complaint would not have been necessaryWe apologize that there was an error in the item listing and have made the appropriate correctionsSince the customer already initiated a dispute with PayPal we are unable to ship any additional merchandise per their requestWe have notified PayPal of our agreement to refund the customers $ The customer can keep the merchandise they received for free and we will consider the matter closedDollarDays apologizes for any inconvenience this may have caused our customer and wish they would have allowed us the opportunity to resolve the issue firstPlease feel free to let us know if there is anything else we may be of assistance with, we are happy to help Regards, Samantha S***