I am rejecting this response because: On March 24, 2017, I went onto Bookings.com to book me a hotel for the same nightWhile on the website as I was finishing the last step to my reservation it told me the room had already been booked and to choose another oneThis website is for quick and easy findings/bookings for hotels so up to people at one time can be attempting to book the room and who ever gets it first gets itUnfortunately, I was kicked off so I just exited the siteI then received an email stating that my room was reserved at the Days Inn in Downtown SacramentoThe email states that the cancellation fee was I believe $79.99, so I called the business and asked for the manager which was [redacted] to try and reslove the matterHe became very rude once I kept telling him I would like my money back and that im not coming in and the website told me I wasnt getting the roomHe told me that Bookings.com was who I needed to deal withI wasnt able to find the number that same day but I called the Days in customer care and talked to an idividual named [redacted] and she called [redacted] as well and he was very rude with herShe told me dont worry about it he will return my money since he sees corporate is callingMidnight comes and the hotel calls asking if im coming and I relayed the situation and told them I wanted to talk to the manger but he wasnt going to be in until 6amI called back a little after 8am I believe and [redacted] the manager answered but tried to act like the front desk employee until I asked for his name after he told me the managee wasnt inAfter that call I called customer care back and talked to Tina who gave me a case number which was She took my complaint and gave me a business day period for a response and then put me in touch with Bookings.comWhile talking to them, the individual assisting me called Days Inn and got the EXACT same attitude and response as [redacted] and myself from Mr***She said all she and Bookings can do is ask for him to return the money for the misunderstandingI, myself, did call back up to the hotel and tried a different approach as far as me not getting irritated with him and calmly asked for my money back at this time he actually started yelling at me telling me im not getting my money back because I was a no showDays go by and I have no response so I call customer care back and they said they closed my case because [redacted] told them I was a no show and then Customer care told me to call Bookings again to get my money back because thats who I booked it throughI called Bookings.com one last time and talked to a manager by the name of Stephanie Shields who actually made it seem as though it was my misconceptions and what not that was causing these problemsShe also informed me about the 1hr grace period after booking a room that you have to cancell it and that Bookings.com has no way of getting my money back because they weren't the business who took the money off of my cardI looked at the confirmation email and there is nothing inside that states that you have an hour to cancel or you have to pay the feeAll in all she sent Days Inn an email asking for the return of my money and that was itShe forward the message to me as confirmationI have yet to get my money back and am highly upset with how the busniesses handled themselves with the incidentThey work together to make money but point fingers when it's a issue about money
Dear Revdex.com,The customer did not read the policy of our propertyShe called multiple times regarding the refund but, as of our policy we denied to refund.It is important for customer to understand that if policy are made it's made for a reason and we cannot change it.Thank you,AP Front DeskDays
Inn Downtown Sacramento
I am rejecting this response because: On March 24, 2017, I went onto Bookings.com to book me a hotel for the same night. While on the website as I was finishing the last step to my reservation it told me the room had already been booked and to choose another one. This website is for quick and easy findings/bookings for hotels so up to 7 people at one time can be attempting to book the room and who ever gets it first gets it. Unfortunately, I was kicked off so I just exited the site. I then received an email stating that my room was reserved at the Days Inn in Downtown Sacramento. The email states that the cancellation fee was I believe $79.99, so I called the business and asked for the manager which was [redacted] to try and reslove the matter. He became very rude once I kept telling him I would like my money back and that im not coming in and the website told me I wasnt getting the room. He told me that Bookings.com was who I needed to deal with. I wasnt able to find the number that same day but I called the Days in customer care and talked to an idividual named [redacted] and she called [redacted] as well and he was very rude with her. She told me dont worry about it he will return my money since he sees corporate is calling. Midnight comes and the hotel calls asking if im coming and I relayed the situation and told them I wanted to talk to the manger but he wasnt going to be in until 6am. I called back a little after 8am I believe and [redacted] the manager answered but tried to act like the front desk employee until I asked for his name after he told me the managee wasnt in. After that call I called customer care back and talked to Tina who gave me a case number which was 3807494. She took my complaint and gave me a 7 business day period for a response and then put me in touch with Bookings.com. While talking to them, the individual assisting me called Days Inn and got the EXACT same attitude and response as [redacted] and myself from Mr. [redacted]. She said all she and Bookings can do is ask for him to return the money for the misunderstanding. I, myself, did call back up to the hotel and tried a different approach as far as me not getting irritated with him and calmly asked for my money back at this time he actually started yelling at me telling me im not getting my money back because I was a no show. Days go by and I have no response so I call customer care back and they said they closed my case because [redacted] told them I was a no show and then Customer care told me to call Bookings again to get my money back because thats who I booked it through. I called Bookings.com one last time and talked to a manager by the name of Stephanie Shields who actually made it seem as though it was my misconceptions and what not that was causing these problems. She also informed me about the 1hr grace period after booking a room that you have to cancell it and that Bookings.com has no way of getting my money back because they weren't the business who took the money off of my card. I looked at the confirmation email and there is nothing inside that states that you have an hour to cancel or you have to pay the fee. All in all she sent Days Inn an email asking for the return of my money and that was it. She forward the message to me as confirmation. I have yet to get my money back and am highly upset with how the 2 busniesses handled themselves with the incident. They work together to make money but point fingers when it's a issue about money.
I am rejecting this response because: On March 24, 2017, I went onto Bookings.com to book me a hotel for the same nightWhile on the website as I was finishing the last step to my reservation it told me the room had already been booked and to choose another oneThis website is for quick and easy findings/bookings for hotels so up to people at one time can be attempting to book the room and who ever gets it first gets itUnfortunately, I was kicked off so I just exited the siteI then received an email stating that my room was reserved at the Days Inn in Downtown SacramentoThe email states that the cancellation fee was I believe $79.99, so I called the business and asked for the manager which was [redacted] to try and reslove the matterHe became very rude once I kept telling him I would like my money back and that im not coming in and the website told me I wasnt getting the roomHe told me that Bookings.com was who I needed to deal withI wasnt able to find the number that same day but I called the Days in customer care and talked to an idividual named [redacted] and she called [redacted] as well and he was very rude with herShe told me dont worry about it he will return my money since he sees corporate is callingMidnight comes and the hotel calls asking if im coming and I relayed the situation and told them I wanted to talk to the manger but he wasnt going to be in until 6amI called back a little after 8am I believe and [redacted] the manager answered but tried to act like the front desk employee until I asked for his name after he told me the managee wasnt inAfter that call I called customer care back and talked to Tina who gave me a case number which was She took my complaint and gave me a business day period for a response and then put me in touch with Bookings.comWhile talking to them, the individual assisting me called Days Inn and got the EXACT same attitude and response as [redacted] and myself from Mr***She said all she and Bookings can do is ask for him to return the money for the misunderstandingI, myself, did call back up to the hotel and tried a different approach as far as me not getting irritated with him and calmly asked for my money back at this time he actually started yelling at me telling me im not getting my money back because I was a no showDays go by and I have no response so I call customer care back and they said they closed my case because [redacted] told them I was a no show and then Customer care told me to call Bookings again to get my money back because thats who I booked it throughI called Bookings.com one last time and talked to a manager by the name of Stephanie Shields who actually made it seem as though it was my misconceptions and what not that was causing these problemsShe also informed me about the 1hr grace period after booking a room that you have to cancell it and that Bookings.com has no way of getting my money back because they weren't the business who took the money off of my cardI looked at the confirmation email and there is nothing inside that states that you have an hour to cancel or you have to pay the feeAll in all she sent Days Inn an email asking for the return of my money and that was itShe forward the message to me as confirmationI have yet to get my money back and am highly upset with how the busniesses handled themselves with the incidentThey work together to make money but point fingers when it's a issue about money
Dear Revdex.com,The customer did not read the policy of our propertyShe called multiple times regarding the refund but, as of our policy we denied to refund.It is important for customer to understand that if policy are made it's made for a reason and we cannot change it.Thank you,AP Front DeskDays
Inn Downtown Sacramento
I am rejecting this response because: On March 24, 2017, I went onto Bookings.com to book me a hotel for the same night. While on the website as I was finishing the last step to my reservation it told me the room had already been booked and to choose another one. This website is for quick and easy findings/bookings for hotels so up to 7 people at one time can be attempting to book the room and who ever gets it first gets it. Unfortunately, I was kicked off so I just exited the site. I then received an email stating that my room was reserved at the Days Inn in Downtown Sacramento. The email states that the cancellation fee was I believe $79.99, so I called the business and asked for the manager which was [redacted] to try and reslove the matter. He became very rude once I kept telling him I would like my money back and that im not coming in and the website told me I wasnt getting the room. He told me that Bookings.com was who I needed to deal with. I wasnt able to find the number that same day but I called the Days in customer care and talked to an idividual named [redacted] and she called [redacted] as well and he was very rude with her. She told me dont worry about it he will return my money since he sees corporate is calling. Midnight comes and the hotel calls asking if im coming and I relayed the situation and told them I wanted to talk to the manger but he wasnt going to be in until 6am. I called back a little after 8am I believe and [redacted] the manager answered but tried to act like the front desk employee until I asked for his name after he told me the managee wasnt in. After that call I called customer care back and talked to Tina who gave me a case number which was 3807494. She took my complaint and gave me a 7 business day period for a response and then put me in touch with Bookings.com. While talking to them, the individual assisting me called Days Inn and got the EXACT same attitude and response as [redacted] and myself from Mr. [redacted]. She said all she and Bookings can do is ask for him to return the money for the misunderstanding. I, myself, did call back up to the hotel and tried a different approach as far as me not getting irritated with him and calmly asked for my money back at this time he actually started yelling at me telling me im not getting my money back because I was a no show. Days go by and I have no response so I call customer care back and they said they closed my case because [redacted] told them I was a no show and then Customer care told me to call Bookings again to get my money back because thats who I booked it through. I called Bookings.com one last time and talked to a manager by the name of Stephanie Shields who actually made it seem as though it was my misconceptions and what not that was causing these problems. She also informed me about the 1hr grace period after booking a room that you have to cancell it and that Bookings.com has no way of getting my money back because they weren't the business who took the money off of my card. I looked at the confirmation email and there is nothing inside that states that you have an hour to cancel or you have to pay the fee. All in all she sent Days Inn an email asking for the return of my money and that was it. She forward the message to me as confirmation. I have yet to get my money back and am highly upset with how the 2 busniesses handled themselves with the incident. They work together to make money but point fingers when it's a issue about money.