AAA Fire and Water Restoration

Initial Business Response / [redacted] (1000, 8, 2016/04/26) */ Company called our office indicating this is his busy season and will explain the situation His invoice shows a date of August 24th, 2015, and he found mice droppings, and treated itHe explained followed up to weeks later, but the consumer did not call back to schedule an appointmentIn another week and a half the company needed to schedule the appointment to change the bait that would go staleHe left a detailed message, but still did not receive a call back from the consumer He understands that sometimes consumer feel one time is enough to exterminate rodents, but it is not, though he understands that some consumers can't afford more than one treatment, and choose not to follow upHe did not make more phone calls so not to make the consumer feel harassedHe feels after calling the consumer twice, the consumer should follow up, and call back to reschedule During the August visit, there was no mentioned of a groundhog, neither his invoice says anything about itIt has been months since the treatment Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/04/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have no record of a detailed message regarding follow upI called about a scratching sound under the kitchen floor and told him I did not know what it was, so I understand why there was no mention of a groundhogWe did not know ourselves until it died and we got under the deckHe listened to the scratching and did not diagnose the pest properlyHe assumed it was mice but because of the lack of follow up, the real problem was never addressed [redacted] is a lot of money for a short assessment and bait trapsThere has clearly been a miscommunication and the business should refund half of my money to make things right

Initial Business Response /* (1000, 8, 2016/04/26) */
Company called our office indicating this is his busy season and will explain the situation.
His invoice shows a date of August 24th, 2015, and he found mice droppings, and treated it. He explained followed up 3 to 4 weeks later, but the...

consumer did not call back to schedule an appointment. In another week and a half the company needed to schedule the appointment to change the bait that would go stale. He left a detailed message, but still did not receive a call back from the consumer.
He understands that sometimes consumer feel one time is enough to exterminate rodents, but it is not, though he understands that some consumers can't afford more than one treatment, and choose not to follow up. He did not make more phone calls so not to make the consumer feel harassed. He feels after calling the consumer twice, the consumer should follow up, and call back to reschedule.
During the August visit, there was no mentioned of a groundhog, neither his invoice says anything about it. It has been 8 months since the treatment.
Initial Consumer Rebuttal /* (3000, 10, 2016/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have no record of a detailed message regarding follow up. I called about a scratching sound under the kitchen floor and told him I did not know what it was, so I understand why there was no mention of a groundhog. We did not know ourselves until it died and we got under the deck. He listened to the scratching and did not diagnose the pest properly. He assumed it was mice but because of the lack of follow up, the real problem was never addressed. [redacted] is a lot of money for a short assessment and bait traps. There has clearly been a miscommunication and the business should refund half of my money to make things right.