AAA Glen Burnie Car Care Insurance Travel Center

Dear Sirs:

I am writing this letter because I have a complaint about a AAA store in Glen Burnie, Maryland. Specifically, this complaint is about an employee there by the name of Cynthia J. Her job title is insurance counselor.

The name, address and telephone number for Ms. J is as follows:

AAA Mid-Atlantic Insurance Agency
10 Holsum Way
Glen Burnie, Maryland 21060-6546

Telephone number: 410-487-0505

Cynthia J extension is ***

I bought a new SUV on December 28, 2017. I decided to get insurance through AAA because I thought they had a good reputation.

Cynthia J told me that I had to pay six months of premiums up front when I first signed up on December 28, 2017. She told me that it was a recent change in company policy. She went on to say that I would be refunded this amount when I discontinued my policy and membership with AAA.

I decided to get insured with another company and without AAA after two years. I signed a policy with a different company on December 19, 2019. After I was through with that meeting, I walked into the same AAA store where I first signed up on December 28, 2017. I told Cynthia J I was no longer interested in belonging to AAA. I decided to ask her about the refund of the first six months of premiums. She told me that there was no refund and the payment of six months of premiums was used to reduce the amount of my premium.

I found it hard to believe that she had two different explanations about why I had to pay six months of premiums up front.

If you have any questions or comments, you may call me. My home telephone number is ***. My work telephone number is ***.

Thank you for your cooperation.

Sincerely