AAA HVAC Services, LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:From: [redacted] <[email protected]>Date: Tue, Oct 27, 2015 at 8:35 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] and please note that I was waiting to hear back from Mr. [redacted] to see if there will be any other investigation. I am now having problems with one of the fuenaces so my complaint was not answered and I am not satisfied.[redacted]
Regards,
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From: [redacted]Date: Thu, Oct 1, 2015 at 2:57 PMSubject: RE: AAA HVAC Services - (Complaint #[redacted]Mr. [redacted] In regards to the complaint filed by Mr[redacted], I find his complaint to be unmerited...

and incorrect.  As per my other email that I fwd to you with a trail of conversations, we were asked by [redacted] of [redacted] to bid on the replacement of 3 outdoor units for the Bowie property that were stolen from the home.  I gave 2 options of units to choose from but because they did not want to replace the whole inside systems to which they would then be applicable to the new R410A refrigerant vs. the R22 refrigerant which as you may know is phasing out.  Since there wasn’t a leak issue reported and only the cost of 3 units outside needed, we provided compatible R22 units that would work.  Now being if the indoor units are of much older age, that would not impact compatibility as long as the R22 refrigerant is matching which it is.  We are not held accountable for an insurance companies decision on which option to go with.  We can only provide our opinions and options that would work.  I would greatly appreciate it if you could have this complaint removed as I deem it as incorrect and without merit. You can call me anytime with any other questions. Thanks,[redacted]

From: [redacted]Date: Fri, Oct 16, 2015 at 10:05 AMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].[redacted]
Hello Mr. [redacted]I had contacted the technician and was told that since all we did was replace the exact same outdoor units that had been stolen no permit was needed, it was not required.  If you have any additional questions I can be reached via email or by phone.Thank you,[redacted]
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 From: [redacted]To: "[redacted]
[redacted]Date: Wed, 10 Sep 2014 13:24:53 -0400Subject: Re: AC UNITS STOLEN- BOWIE MDHi [redacted]Below are 2 quotes for 3 units requested:Option 1: Brand ([redacted]) - $10,459---------------------------------Option 2:Brand [redacted]) - $10,697This includes the following to be installed:- 3 Ton AC R22 13 Seer- 2 Ton AC R22 13 Seer- 1.5 Ton Heat pump R22 13 seer- Includes all labor for complete    installation.- 3 (50ft) copper line sets - 3 electrical quick disconnect boxes- 3 electrical whips- 3 pad and risers only needed for heat pump- charging system with R22 refrigerant.- Warranty for all parts is 5 years from date of install and 1 year labor.This can all be done in 1 day and we have in stock.Let me know,Thanks,[redacted]_____________________________[redacted]President[redacted]...⇄ /> [redacted]
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[redacted]  "The Right Guys for the JOB" Follow us on:   Facebook    Twitter   On Sep 10, 2014, at 11:08 AM, [redacted]
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[redacted]His client Mr. [redacted] had ac stolen looking to get an estimate on replacing it[redacted]·        4TTB3036D1 Outdoor Unit  Indoor Unit: 4TXCB036 13 Seer 3 Ton ac and coil·        13 SER 2 TON·        13 SEER 1.5 Ton HPHad a customer got ac stolen  Thank you, [redacted]
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"The Right Guys for the JOB"