The owner of the business basically said that he shouldn't have to do anything At this point, I would be satisfied if the business owner were to apologize for the horrible way we were treated on the day that the service was supposed to happen Human beings in general shouldn't be treated the way he treated us, let alone a business owner [redacted] ***
I refused to do the above referenced job because the carpets, in my opinion, needed to be replacedI reserve the right as a business owner to turn any job down that I feel will not benefit from cleaning due to their condition.They client stated they cleaned the carpets twice: Once themselves and
once by a professionalAfter both of those cleanings, the carpets, according to *** *** are now in good enough condition for her "to put her stuff on." I do not feel I am responsible for giving her any amount of money based on the fact I chose not to do the work for the reason I stated above.In regards to the words she claimed I used with her I was directly responding to her fiancee calling me, and swearing at meAlso telling me "I'm a joke and Living social is a joke", etcHer mother also called me twice swearing at me threatening meI did tell the customer to call living social back to get their money refunded, which they didAt this point, I cannot see how they feel I owe them anything further.Thanks Again, Kevin S***
To: Revdex.com ID Number [redacted]DATE: 11/7/2016_This is not a complaintWe never actually did a job for this lady. Furthermore we charge extra for chemicals if there are pets in the home or if the carpets are in poor condition like the person said. WE WOULD BE OUT OF BUSINESS IF WE GAVE PRODUCTS AWAY FOR...
FREE. The groupon is for a normal carpet cleaning and on this phone call the person said the carpets are in poor condition or has pets in the home having accidents. This person was rude and had an attitude about how we were going to charge extra for Pet Deodorizer/Sanitizer and Enzymes. She told me that she doesn't no matter what want to pay for anything else. That is why we ask questions on the phone to clearify any issues before booking an appointment or before sending out a technician to anyones home.P.S. Since she told me the owner Kevin to go xxxx Myself when hanging up on me. Weactually will never EVER do work for this lady. HERES YOUR APOLOGY YOU"LL NEVER BE ABLE TO USE MY COMPANY.Thanks Again, Owner: Kevin [redacted]Super Duper Carpet & Duct Cleaning[redacted]
The owner of the business basically said that he shouldn't have to do anything. At this point, I would be satisfied if the business owner were to apologize for the horrible way we were treated on the day that the service was supposed to happen. Human beings in general shouldn't be treated the way he treated us, let alone a business owner.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have read the business owner's hostile response and untrue accusations. I never said my carpet was in poor condition, it is not and it is because we care for it and have it cleaned regularly. Please see below what I have copied and pasted from the ad on Groupon. No where does it say chemicals are additional cost. Trust me, I would never invite Kevin Super and his team into my home as he stated he would never service my home. At this point I want this as a negative complaint on his Revdex.com record as a resolution- thats all. thank you [redacted] What You'll GetChoose from Four Options[redacted] [redacted] Carpet cleaning is valid for rooms up to 250 square feet each. About Super Duper Carpet & Duct Cleaning Super Duper Carpet & Duct Cleaning’s professional crew restores sullied domiciles to pristine states with an arsenal of household cleaning services. Owner Kevin S[redacted] and his team of licensed and bonded technicians thoroughly clean carpets with professional machinery that blast heated solutions deep into soiled fibers. Their extraction systems clear away lingering soil followed by their pH-balancing fiber rinses that break down any traces of leftover cleaning solution, leaving carpets dry, soft, and ready to double as dining-room tables. Super Duper Carpet Cleaning technicians can also purify ductwork to improve indoor air quality, clean oriental rugs to protect investments, and fortify hardwood floor finishes with specialized solutions. Super Duper Carpet & Duct CleaningCompany Website
The owner of the business basically said that he shouldn't have to do anything At this point, I would be satisfied if the business owner were to apologize for the horrible way we were treated on the day that the service was supposed to happen Human beings in general shouldn't be treated the way he treated us, let alone a business owner [redacted] ***
I refused to do the above referenced job because the carpets, in my opinion, needed to be replacedI reserve the right as a business owner to turn any job down that I feel will not benefit from cleaning due to their condition.They client stated they cleaned the carpets twice: Once themselves and
once by a professionalAfter both of those cleanings, the carpets, according to *** *** are now in good enough condition for her "to put her stuff on." I do not feel I am responsible for giving her any amount of money based on the fact I chose not to do the work for the reason I stated above.In regards to the words she claimed I used with her I was directly responding to her fiancee calling me, and swearing at meAlso telling me "I'm a joke and Living social is a joke", etcHer mother also called me twice swearing at me threatening meI did tell the customer to call living social back to get their money refunded, which they didAt this point, I cannot see how they feel I owe them anything further.Thanks Again, Kevin S***
To: Revdex.com ID Number [redacted]DATE: 11/7/2016_This is not a complaintWe never actually did a job for this lady. Furthermore we charge extra for chemicals if there are pets in the home or if the carpets are in poor condition like the person said. WE WOULD BE OUT OF BUSINESS IF WE GAVE PRODUCTS AWAY FOR...
FREE. The groupon is for a normal carpet cleaning and on this phone call the person said the carpets are in poor condition or has pets in the home having accidents. This person was rude and had an attitude about how we were going to charge extra for Pet Deodorizer/Sanitizer and Enzymes. She told me that she doesn't no matter what want to pay for anything else. That is why we ask questions on the phone to clearify any issues before booking an appointment or before sending out a technician to anyones home.P.S. Since she told me the owner Kevin to go xxxx Myself when hanging up on me. Weactually will never EVER do work for this lady. HERES YOUR APOLOGY YOU"LL NEVER BE ABLE TO USE MY COMPANY.Thanks Again, Owner: Kevin [redacted]Super Duper Carpet & Duct Cleaning[redacted]
The owner of the business basically said that he shouldn't have to do anything. At this point, I would be satisfied if the business owner were to apologize for the horrible way we were treated on the day that the service was supposed to happen. Human beings in general shouldn't be treated the way he treated us, let alone a business owner.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have read the business owner's hostile response and untrue accusations. I never said my carpet was in poor condition, it is not and it is because we care for it and have it cleaned regularly. Please see below what I have copied and pasted from the ad on Groupon. No where does it say chemicals are additional cost. Trust me, I would never invite Kevin Super and his team into my home as he stated he would never service my home. At this point I want this as a negative complaint on his Revdex.com record as a resolution- thats all. thank you [redacted] What You'll GetChoose from Four Options[redacted] [redacted] Carpet cleaning is valid for rooms up to 250 square feet each. About Super Duper Carpet & Duct Cleaning Super Duper Carpet & Duct Cleaning’s professional crew restores sullied domiciles to pristine states with an arsenal of household cleaning services. Owner Kevin S[redacted] and his team of licensed and bonded technicians thoroughly clean carpets with professional machinery that blast heated solutions deep into soiled fibers. Their extraction systems clear away lingering soil followed by their pH-balancing fiber rinses that break down any traces of leftover cleaning solution, leaving carpets dry, soft, and ready to double as dining-room tables. Super Duper Carpet Cleaning technicians can also purify ductwork to improve indoor air quality, clean oriental rugs to protect investments, and fortify hardwood floor finishes with specialized solutions. Super Duper Carpet & Duct CleaningCompany Website