We found this company through a Google.com search. I called and spoke with [redacted], who is also considered an owner according to the Dispatch Manager/Supervisor. [redacted] helped me make arrangements and make calls to the "driver" [redacted] to communicate my arrangement. I had a special request for the driver and [redacted] put me on hold to verify everything with [redacted]. According to [redacted], [redacted] agreed to my arrangements and asked that $50 be added to the bill per my unusual request. WE ALL agreed and the charge was added. I did a "docusign" through my email and made arrangements to have the RV picked up on 11/23, Tuesday. [redacted] gave me [redacted]'s number to contact him if I had any questions about pickup time or anything else. This was on a weekday the previous week of the 23rd that I booked the transport. I waited until the following Monday to contact [redacted], just as [redacted] told me. I called [redacted] to ask about our pickup time and he began to beat around the bush until he ultimately got to the point that he didn't have anything for me because of the weather and had to wait until he heard from his drivers. I was told by [redacted] that [redacted] was my driver, so you cannot begin to imagine my frustration when I realized I had to go through a second person to figure out when and how to get my RV transported. [redacted] just sets up the transport and then contacts a third party who uses other drivers. NEEDLESS to say, I have been going in circles with poor communication on everyone's end. [redacted] didn't know when he would be picking up our RV and he didn't have a driver for me at the time, I understand no one can control the weather, but it was very unsettling for me to hear this THE DAY BEFORE WE WERE SUPPOSED TO BE PICKED UP. WHY DID NO ONE CALL ME?!?! There were at least 4 people that I was in communication with on this, and STILL, I had more issues than worth mentioning. [redacted] then went on to ask me questions about my RV, and how we would be getting up to the RV, he had no knowledge of my request and could not for the life of him recall why there would be an additional $50 charge for my request. [redacted] made me very frustrated, he told me I would need to discuss the charge with the person I spoke to originally and began to rant about his situation and how he was at the airport and had lots of trucks and drivers, but couldn't find one for me at the time. I needed to get off of the phone with him and discuss the $50 charge with the person I booked the transport with ([redacted]). I called [redacted] back and got the Dispatch Lead again. We discussed the $50, they called [redacted] and there was still clearly confusion there because they ended up saying they would take off the $50 leaving us with a remaining balance of $950 for the driver upon delivery - all in accordance with AAA Motor Transport's contract. I requested a new document with the revised total to be sent to my email because I had already signed an agreement to pay $1000. The dispatch told me they would resend me the new agreement, which I never did receive. I would be more than happy to receive something to [redacted]@gmail.com whenever any of you have the time. To sum it up, the driver drove top speeds from TX to CO during a winter storm, left our RV too close to the sewer and power and almost hit a neighbor while setting up, accidentally kept one of our electrical cables and had to come back to return it, thankfully we did have him adjust the RV to the proper distance away from the electrical and sewage. WE then paid him, his request was $100 more than the agreement we had with AAA Motor Transport. He said he was having his own problems with communication with [redacted] and told my husband that he would be resigning at the end of the week.
We found this company through a Google.com search. I called and spoke with [redacted], who is also considered an owner according to the Dispatch Manager/Supervisor. [redacted] helped me make arrangements and make calls to the "driver" [redacted] to communicate my arrangement. I had a special request for the driver and [redacted] put me on hold to verify everything with [redacted]. According to [redacted], [redacted] agreed to my arrangements and asked that $50 be added to the bill per my unusual request. WE ALL agreed and the charge was added. I did a "docusign" through my email and made arrangements to have the RV picked up on 11/23, Tuesday. [redacted] gave me [redacted]'s number to contact him if I had any questions about pickup time or anything else. This was on a weekday the previous week of the 23rd that I booked the transport. I waited until the following Monday to contact [redacted], just as [redacted] told me. I called [redacted] to ask about our pickup time and he began to beat around the bush until he ultimately got to the point that he didn't have anything for me because of the weather and had to wait until he heard from his drivers. I was told by [redacted] that [redacted] was my driver, so you cannot begin to imagine my frustration when I realized I had to go through a second person to figure out when and how to get my RV transported. [redacted] just sets up the transport and then contacts a third party who uses other drivers. NEEDLESS to say, I have been going in circles with poor communication on everyone's end. [redacted] didn't know when he would be picking up our RV and he didn't have a driver for me at the time, I understand no one can control the weather, but it was very unsettling for me to hear this THE DAY BEFORE WE WERE SUPPOSED TO BE PICKED UP. WHY DID NO ONE CALL ME?!?! There were at least 4 people that I was in communication with on this, and STILL, I had more issues than worth mentioning. [redacted] then went on to ask me questions about my RV, and how we would be getting up to the RV, he had no knowledge of my request and could not for the life of him recall why there would be an additional $50 charge for my request. [redacted] made me very frustrated, he told me I would need to discuss the charge with the person I spoke to originally and began to rant about his situation and how he was at the airport and had lots of trucks and drivers, but couldn't find one for me at the time. I needed to get off of the phone with him and discuss the $50 charge with the person I booked the transport with ([redacted]). I called [redacted] back and got the Dispatch Lead again. We discussed the $50, they called [redacted] and there was still clearly confusion there because they ended up saying they would take off the $50 leaving us with a remaining balance of $950 for the driver upon delivery - all in accordance with AAA Motor Transport's contract. I requested a new document with the revised total to be sent to my email because I had already signed an agreement to pay $1000. The dispatch told me they would resend me the new agreement, which I never did receive. I would be more than happy to receive something to [redacted]@gmail.com whenever any of you have the time. To sum it up, the driver drove top speeds from TX to CO during a winter storm, left our RV too close to the sewer and power and almost hit a neighbor while setting up, accidentally kept one of our electrical cables and had to come back to return it, thankfully we did have him adjust the RV to the proper distance away from the electrical and sewage. WE then paid him, his request was $100 more than the agreement we had with AAA Motor Transport. He said he was having his own problems with communication with [redacted] and told my husband that he would be resigning at the end of the week.