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AAA Mid Atlantic

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Reviews Roadside Assistance, Travel Agency AAA Mid Atlantic

AAA Mid Atlantic Reviews (29)

Isn't AAA supposed to help you when your stranded not make you stranded and leave you that way???
I called AAA on August 17th of 2020 to replace the battery in my car as I do EVERY year around this time to ensure that I get through another winter without any battery issues and I got NOT a new battery BUT I GOT MY CARS "BRAIN" DESTROYED BY THE "mechanic" sent by AAA and a AAA employee NOT a subcontracted company this was actually all done 100% by AAA themselves. This person Don followed none of the necessary steps REQUIRED in order to change the battery in my make and model of vehicle successfully and ensure that I would get a new battery and NOT the nightmare that AAA has brought into my life leaving me car less and stranded because not only did the supervisor Martie contact me admitting that my car was running when the guy showed up to change the battery but also sent a specialist according to this Martie named Joel out who confirmed the initial guy was at fault and that Don "FRIED MY CAR AND IS CERTAIN THAT IT WAS A RESULT OF NEGLIGENCE BY DON FOR NOT FOLLOWING THE STEPS SET FORTH BY CHRYSLER TO ENSURE THIS DOES NOT HAPPEN TO ANYONE'S VEHICLE" said the specialist Joel to this Martie and she tried to get Joel to say something otherwise than the truth and that is AAA IS AT FAULT AND LIABLE TO MAKE ME WHOLE ON THIS and when I asked Martie what she is going to do about this cause now thanks to them I have no car when I had a running car till her employees already acknowledged and confirmed by herself and Don that when he came that morning my car was indeed running perfectly well. So when I asked Martie if they are going to rent me a replacement car why did she tell me that NOT ONLY WILL THEY NOT BE RENTING ME A REPLACEMENT CAR BUT THEY WEREN'T EVEN GONNA PAY THE REPAIR BILL FROM THE SHOP OF HER CHOICE TO MAKE MY CAR RUN AGAIN AFTER THEY MADE IT SO IT DIDEN'T RUN ANY LONGER!l I was told that I could submit a reimbursement complaint and they MAY pay it and she doesn't know what to tell me about getting another car here to me that runs after they destroyed mine making it so it no longer runs.! WHAT THE HELL IS WRONG WITH THIS COMPANY? AAA is supposed to rescue you when your stranded with a broken car not be the ones to break your car and leave you stranded! THANK GOD I HAVE 4 HOME SURVEILLANCE CAMERAS WITH AUDIO THAT RECORDED THIS ENTIRE EVENT FROM EVERY ANGLE AS WELL AS THE LOOK ON HIS FACE WHEN HE REALIZED WHAT HE HAS JUST DONE TO MY CAR, THE CONVERSATION BETWEEN HERSELF AND SPECIALIST WHERE HE TOLD HER THAT IT WAS INDEED DONS FAULT so why is it looking like I am going to have to sue to be made whole again? How in Gods name does this even come close to making sense? TO EVERYONE READING THIS PLEASE PLEASE DO YOURSELVES A FAVOR AND DO NOT CALL AAA UNLESS YOU WANT TO BE STRANDED NOT IF YOU ARE CAUSE THEY WILL LEAVE YA THAT WAY ! I HAVE NEVER FELT NOR ACTUALLY BEEN MORE BETRAYED AND HURT IN MY ENTIRE LIFE! I AM STILL 24 HOURS LATER NEARLY WITHOUT A CAR, STRANDED WITH NO WAY TO GET TO WORK OR TO TAKE CARE OF MY FAMILY OBLIGATIONS NOR PROFESSIONAL OBLIGATIONS BECAUSE AAA HAS LEFT MY CAR SITTING OUTSIDE OF MY HOME RUINED AND COMPLETELY INOPERABLE BECAUSE THAT HOW THEY LEFT MY RUNNING AND MINT CONDITION CAR THAT I HAD TILL THEY CAME TO CHANGE THE BATTERY WHICH BY THE WAY THEY TOOK BACK OUT OF THE CAR AND DROPPED MY OLD BATTERY BACK INTO?

Review: aaa refuse to compensate me for towing for wrong reason.inspite of that they refused to cancel my membership amd refund me.Desired Settlement: to refund me my membership

Business

Response:

On February 10th there was a collision, the police called for the tow. Customer wanted to be reimbursed for the cost of the tow, however, they had already exhausted all the tow services per their plan. This is why he was denied reimbursement. On March 1st customer called to put his credit card on file for Automatic Renewals, with this you get an extra tow, this was after the 2/10 collision and he wanted to get that extra tow prior to March 1st. Customer was refunded the $197 on March 18th for the renewal membership.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: A voucher was issued and mailed for points earned from AAA credit card. I did not request a certificate to be issued nor did I receive it. I called today to get it re-issued after learning one was issued, but not received. I was told the voucher would not be reissued even though it was not received nor requested.Desired Settlement: I would like the $50 Voucher reissued ASAP. I would like to have all future certifcates requested before they are issued and have them emailed rather than just mailed without any notice.

Business

Response:

The bank has confirmed that the member earned a voucher in March of 2012 (that expired in March of 2013) and earned a second voucher in June of 2013 (that expires June 2014). These are the only two vouchers the member has earned in the past two years. Assuming the member is looking for the June voucher that allegedly was not received, we will ask for this reissue. We will incur a stop payment fee for this accommodation and ask that should the member come across a voucher with a June 2014 expiration date, she must shred that voucher since we are stopping payment on it in order to reissue a new voucher. Roughly 50% of members who say they never received or lost their voucher end up mysteriously finding the voucher and then of course use it because they forget about this special accommodation to reissue the voucher. Then they come into the store and we accept the voucher as we have no idea that this incident occurred. We then face another fine of "not sufficient funds" since we previously placed a stop payment on the check. As you can see, we can ultimately incur two fees for making this accommodation--hence, should the member find the June 2014 expiration check, to please shred. It can take up to 4-6 weeks for the replacement voucher to be received. This request will be sent to the bank with the reports on Wednesday, August 14.

Review: I purchased a battery under warrantee and it failed. Technician blamed me for lack of necessary service, unfairly. car maintained perfectly

Battery purchased with 3 year warrantee 11/25/2011. Failed on Nov 4, 2013. Called AAA for service and technician claimed to have found and needed to clean corrosion on terminals which according to AAA the fault of the operator, and disqualified for replacement.Desired Settlement: I would like the battery to be replaced, free of charge, as promised with the warranty

Business

Response:

November 12, 2013

Re: Revdex.com Case # [redacted]

Thank you for your patience in providing AAA Mid-Atlantic the opportunity to review [redacted] inquiry. Upon review of the information, [redacted] , [redacted] and [redacted] are associates on a AAA Southern New England membership. [redacted] requested service on 11/4/13.

Upon arrival at the vehicle, the AAA Fleet driver found that [redacted] AAA battery failed due to improper maintenance of the battery. There was extensive corrosion on the battery terminals, which ultimately causes the battery to prematurely discharge. The limited warranty which is outlined on the invoice explains the warranty. The proper maintenance of the battery includes periodic cleaning of terminals, which was not done and therefore caused the battery to fail and voided the warranty.

The limited warranty is provided by Club Assist for manufacturer defects, it does not cover premature failure due to the environment, neglect, or abuse of the battery.

Based on the information documented in our system, the battery technician cleaned the battery terminals, properly tested the battery and advised that the battery needed to be professionally charged and retested.

If there are any questions regarding this, please contact me at [redacted]

Thank you,

Review: I had the BASIC membership and called to upgrade to a PLUS membership. I spook to a representative in regards to a PLUS membership but instead he give me a PREMIER membership. I called and talked to someone in customer service and she told me that I had a PREMIER membership. I told her when I called I requested a PLUS membership but instead got sold a PREMIER membership. I did my homework online before requesting the upgraded membership. I do not have nor need a PREMIER membership, therefore, there's no reason for me to request a PREMIER membership. I am asking that my membership be downgraded to a PLUS membership and the difference be saved to my account. I'm also asking that Revdex.com listen to the phone call because I believe it was recorded and they can see that I wanted the next membership from the basic which is the PLUS. [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like for the differences to be saved to my account for further billing.

Business

Response:

Thank you for notifying AAA Mid-Atlantic of [redacted] consumer complaint with the Revdex.com and for this opportunity to respond. I understand that [redacted] is concerned about AAA Mid ­ Atlantic's Limited Membership Refund Policy.

AAA Mid-Atlantic implemented a Limited Membership Refund Policy in April 2012. AAA Mid­ Atlantic informed existing members of this new pol icy in the January/February edition of our member magazine AAA World, as well as on all renewal bills, our website, and in our 2013 Member Guides.

Please see our policy be low:

Membership Refund Policy within First 3 Months of New Membership

There is a new limited Membership refund policy effective April 15, 2012. If, at any time during the first three months of your new membership including any upgrades and added associate members, you decide AAA isn't right for you, simply cancel. We'II refund the unused portion of yo ur paid membership dues. Overpayments will be applied to your next membership renewal or on a request basis will be I 00% refunded. No other refunds will be granted.

[redacted] is a new member, [redacted] the time he made payment December I0, 20 13 he has 90 days to request a refund of hi s upgraded coverage to Premier. In accordance with our policy, we have processed a refund in the amount of$2 1 .08, which will be issued to the cred it card which payment was made , please

allow 7-10 business days for this to take place.

Again, I thank the Revdex.com of Delaware for br inging t hi s matter to ou r attention and regret any frustration

thi s may have caused [redacted]. I believe the action s outlined above should resolve this matter. Should you or [redacted] have any quest ions or need additional information, please feel free to contact me directly at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I enrolled in the AAA membership services. I made changes to the policy and was told that I would receive a partial refund in the form of a check in the mail. I also made more changes. When I called in to check on the refund I was told AAA would be holding my funds for a YEAR until October 2014. I was told I WOULD NOT be receiving my funds before then which is ridiculous and UNACCEPTABLE. The company had no problem charging my card for the fees but does not want to refund me funds when they are due?!?!?Desired Settlement: I want my refund (which totals approximately $86) refunded to the card that I provided for the original funds that all charges were charged to. IMMEDIATELY, not in a years time.

Review: I placed a service call for a jump start on December 3rd at 8:17pm. I was told that service would arrive latest by 9:20pm (60 minutes) but more than likely much sooner. At 9:22pm I received an automated message from AAA saying "service has arrived". I was in my car. The service had NOT arrived. The AAA truck showed up at 9:32pm. So basically I waited 1hr and 10 minutes for a simple jump start. The irony is that the closest garage that services AAA clients (Al's Sunoco on Rt. 571) is approx. 1 mile from where my car was. The call was dispatched to a garage approx. 15 miles away in Hamilton, NJ. To add insult to injury, the driver told me that he had been sitting idle for 45 minutes waiting for a call. He suspected that the call was sent to a different truck initially and not accepted by them. Instead of being immediately re-routed, it took almost an hour for the call to be sent to this truck.

The situation of me having to sit in my car in below freezing temperatures because of a mess-up on the part of AAA or the garage is absolutely unacceptable. I have been a member of AAA for 17 years. According to AAA records, I have used the road side assistance for 5 times in the last 5 years. I pay an average of $240/year for the family membership. After having that kind of a relationship and paying a substantial amount, I believe AAA totally failed me when I needed help.

I called AAA to cancel my membership and explained the reason for my dissatisfaction. I received a call back from customer service offering me a discount on renewing my services for another year. Seriously??Desired Settlement: I would like AAA to do the right thing and refund me my membership for the current calendar year. My membership expires in April which means there are still 4+ months of unsused service. So technically the exception is for the dues for the 8 months that have already lapsed. And I am sure AAA would agree that there is no good explanation for a customer to wait that long for service without ANY reason at all.

Business

Response:

December 27, 2013

Revdex.com of Delaware

60 Reed Way

New Castle, DE 19720

Re: Revdex.com Complaint # [redacted]

Thank you for providing AAA Mid-Atlantic the opportunity to respond to [redacted] concern. I have reviewed the service request on December 3, 2013. A PTA (projected time of arrival was within 60 mins. The driver arrived 10 mins. past that time, which we apologize did not meet the 60 min. projected time. As [redacted] pointed out, although there may have been another provider’s station nearby, the calls are routed to the next available truck through technology. I also took the opportunity to review requests for members on the membership and the majority of these calls were responded to within less time than the projected time of arrival. On December 7, 2013, after [redacted] December 3, 2013 request, the associate Chancal requested service in which the service was provided within 20 mins.

AAA Mid-Atlantic implemented a Limited Membership Refund Policy in April 2012. AAA Mid-Atlantic informed existing members of this new policy in the January/February edition of our member magazine, AAA World, as well as on all renewal bills, our website, and our 2012 Member Guides.

Our policy is below:

Membership Refund Policy

There is a new limited Membership refund policy effective April 15, 2012. Membership dues payments including renewals, upgrades and added associate members will not be refunded once applied to your membership; however, your Membership will remain in force until it expires.

Overpayments will be applied to your next membership renewal or on a request basis will be 100% refunded.

[redacted] had spoken with [redacted] in the Member Relations Dept. with his concern and Suzanne had offered as a goodwill gesture to provide a percentage off on his upcoming renewal, which he declined. In accordance with our policy, [redacted] request for a refund of dues is denied. While we cannot accommodate his refund request for this reason, we look forward to providing **. [redacted] and his associate members with the full array of membership services for the balance of their membership year.

Since [redacted] membership is on auto renew, I have requested that it be removed from auto renew and placed on do not renew status when his membership expires on 4/1/2014. If [redacted] chooses to renew at that time he will need to call in to ensure his family has the protection that the AAA membership offers.

Again, I thank you for the opportunity to respond to [redacted] concern Should you have additional questions or need additional information, please feel free to contact me directly at (

Consumer

Response:

Review: My daughter and I broke down driving her home from work. She called AAA to tow my truck so it can be fixed. The driver showed up and asked me if he could drive it onto the flatbed. I do not know why he asked and I said yes I guess. When he did this he caused further damage to my truck. I have been on the phone with AAA for 8 days now and my truck is still not fixed. They get nasty on the phone every time I or my Wife calls. I am a assistant chief with my local Fire Dept. and cannot respond with no vehicle to use and the same goes with my job. I have to ask friends to drive me or to let me borrow their car. This is very bad business and I will never use AAA again and will tell my Daughter to stop her account with them.Desired Settlement: I want the cost of my driveshaft and the labor from who I choose to fix it paid asap.

Business

Response:

Thank you for your assistance and your patience while this matter was being investigated and researched.

We, at AAA appreciate the opportunity to look into this matter, and to assist in procuring a remedy for the concern that has been presented to us.

As part of my investigation, the information provided by Club 074, along with our records of the service event, and the results of the on-scene inspection have been reviewed. I personally contacted the member upon receipt of this challenging occurrence to convey our sincere apologies for the situation and the manner in which it was being handled.

We have provided [redacted] his own membership to be utilized accordingly; his daughter's was used initially. Our members safety is always at the forefront of all endeavours that we investigate. Please also note that we have also honoured [redacted] request to have the drive shaft replaced in his vehicle. The repair is in the process of being facilitated and my damage accessor is in contact with the member at the moment to ensure complete satisfaction is achieved.

We appreciate the opportunity to review this matter with you. If you have any questions, or if you have any additional information you would like us to review, please do not hesitate to contact me.

Respectfully,

Review: The AAA Technician allowed me to write a post dated check for a battery. AAA changed the date on the check & cashed it early causing overdrafts.

On 10/15/13 I called for roadside assistance. The technician conducted a diagnostic check and concluded that I needed a battery in order for my car to start. The technician quoted a price of $127. I advised the technician that I did not have that much money at the time. The technician offer to call her manager to see if they would accept a post dated check. The technician advised that her manager agreed to accept the post dated check for 10/24/14. Once the service was completed, as I was lead to believer, the technician called me two times. Evidently, the technician lost my check and found it and the second call was to let me know that she (the technician) needed to meet me later to bolt down the battery. on 10/17/13, I got an alert from my back that my account was overdraw. I went online and notice that my check that I has post dated for 10/24/13 was cashed early 10/17/13. I immediately notified my bank to report the incident and I called AAA to file a complaint. I had to call AAA to follow up. AAA advised that it was my word against the technician and that I need to address the matter with my bank for cashin the check early. AAA also advised that there would not be a remedy for the matter.Desired Settlement: I feel that AAA should accept the responsiblity for the overdraft fees thate I incured. In addition, AAA should refund the cost of the check as a result of the work not being done.

Business

Response:

[redacted]

Thank you for your patience in awaiting AAA Mid-Atlantic’s

response. [redacted] was reimbursed by direct deposit to her

account $70 for the overdraft fees and provided 2 movie tickets for the

inconvenience. The Field Manager has discussed with the independent

contractor, that we do not recommend accepting post-dated checks due to the

potential of an error such as this occurring.

Review: On Dec 9, 2013, my father-in-law - who is an associate on my membership - called AAA to request cost information on an upgrade to my membership. Apparently, the AAA representative interpreted this inquiry as a request for an upgrade. My father-in-law made no such request and the representative did not make clear that they interpreted my father-in-law's intent as such. I later received a bill for $34.25. While it was unclear what the bill was for, it was not enough to question so I paid it. A few days later, I got another bill for a one-year renewal of this upgraded membership. This got my intention. When my wife called to inquire about the bill, we learned of the Dec 9 call supposedly authorizing an upgrade. I then called AAA myself knowing that I gave no such authorization and learned that my father-in-law authorized the upgrade. Not even having verified with my father-in-law that he did no such thing, I protested AAA allowing someone not responsible for the bill being allowed to upgrade it. They explained that as long as it was a "positive" change, they allow it. I stated that they mean that as long as it means more money for AAA they allow it. I spoke with my father-in-law learning that he did not authorize an upgrade. We called AAA again together with this additional information and asked to hear the recording of the phone call. We were told this was not allowed. At that point, I asked for a refund and was told that a refund would not be so easy. I asked to speak to a supervisor and was informed that they were too busy to speak to me and would have to get back to me in a few days - which they never did. I went to a local AAA storefront to again request a refund and was told that there was nothing on my file suggesting that I had an active complaint and request for a refund. The representative stated that she would do what she could but could not promise a refund. I received another bill today with the $34.25 appearing as a credit toward my next year's membership. The letter stated that "overpayments will be applied to your next membership renewal or on a request basis will be 100% refunded". So I called and asked that my overpayment be refunded. The representative responded that this couldn't be done and reiterated that the charge was for an authorized upgrade. I asked for a transcript of the conversation to which the representative stated I would have to request from corporate in writing with no promise that the request would be honored. I asked to speak to a supervisor to which the representative stated that it would do no good. I then asked that my membership be cancelled which the representative obliged but stated that this would still not get me a refund. At this point, I stated that I would take it up with the Revdex.com.Desired Settlement: As I have requested every time I have spoken to AAA, I want and deserve a refund at minimum. I also believe AAA should be investigated for improper business practices. They should be compelled to have an independent investigator hear the recorded conversation from Dec 9. They should also be compelled to change their practice of allowing anyone except the member change the membership.

Business

Response:

Thank you for notifing AAA Mid-Atlantic of [redacted] consumer complaint with the Revdex.com and for this opportunity to respond. I understand that Mr. Member is concerned about AAA Mid­ Atlantic's Limited Membership Refund Policy.

AAA Mid-Atlantic implemented a Limited Membership Refund Policy in April 2012. AAA Mid­ Atlantic informed existing members of this new policy in the January/February edition of our member magazine AAA World, as well as on all renewal bills, our website, and our 20 I 2 rmember Guides. Prior to Mr. Member renewing his membership 011 January I 0, 2013 clear and conspicuous information regarding the renewal refund policy was included on the renewal bill that was mailed to his home in November.

Our policy is below:

There is anew limited membership refund policy effective April I 5, 2012. Membership dues payments including renewals, upgrades and added associate members will not be refunded once applied to your membership, however, your meembership will remain in.force until it expires. Overpayments will be applied to your next membersllip renewal or 011 n request basis will be 100% refunded

In accordance with our policy, [redacted], request for a refund of dues was granted.

Again, I thank the Revdex.com of Delaware for bringing this matter to our attention and regret any frustration this may have caused [redacted]. I believe the actions outlined above should resolve this matter. Should you or [redacted] have any questions or need additional information, please feel to contact me directly at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My issues with AAA had many facets. So, I need to address each separately.

1. I did not authorize the upgrade for which I was charged. As the primary member, I believe that I should be the only one allowed to authorize a change in membership. AAA contends that an associate on my membership authorized the upgrade. I do not agree with this policy and I see nothing in their response that addresses this. I reject this portion.

2. According to my father-in-law - who AAA claims authorized the upgrade - he only inquired about the membership and never authorized the upgrade. We both asked for evidence (hearing the recording or getting a copy of the transcript) and neither was ever provided. AAA's response does not address this. I reject this portion.

3. When I asked for a refund, I was initially told that I would need to talk to a supervisor who would be calling me back in a few days because they were too busy at the time to talk to me. Subsequent calls I initiated only came with an explanation that a decision had been made and the payment could only be applied to the membership. AAA's response seems to support this position but then completes their response with a statement that a refund was issued - which it was. Unfortunately, portions of the response were either mistyped or lost something in translation so I'm not entirely clear. Being that I ultimately got my refund, I guess that this portion of my complaint - not getting a refund - has been satisfied.

Unfortunately for AAA, I don't ever plan to give them my business again - at least as long as they have a policy that associates can change the terms of the membership. I see it as also unfortunate for current members who may never know that this policy exists until they encounter the problem that I did. While it will never be an issue for me again, it is a poor policy that does more harm than good that AAA should change.

Business

Response:

Thank you for notifying AAA Mid-Atlantic of [redacted] consumer complaint with the Revdex.com and for this opportunity to respond. I understand that [redacted] is concerned about AAA Mid-

Atlantic's Limited Membership Refund Policy.

AAA Mid-Atlantic implemented a Limited Membership Refund Policy in April 2012. AAA Mid­ Atlantic informed existing members of this new policy in the January/February edition of our member magazine AAA World, as well as on all renewal bills, our website, and our 2012 Member Guides. Prior to [redacted] renewing his membership on January 10, 2013 clear and conspicuous information regarding the renewal refund policy was included on the renewal bill that was mailed to his home in November.

Our policy is below:

There is a new limited Membership refund policy effective April 15, 2012. Membership dues payments including renewals, upgrades and added associate members will not be refunded once applied to your membership; however, your Membership Jl'ill remain inforce until it expires. 0Fe!payments will be applied to your next membership

renewal or on a request basis will be I00% rejimded.

In accordance with our policy, [redacted], request for a refund of clues was granted.

Again, I thank the Revdex.com of Delaware for bringing this matter to our attention and regret any frustration this may have caused [redacted]. I believe the actions outlined above should resolve this matter. Should you or [redacted] have any questions or need additional information, please feel free to contact

me directly at [redacted]

Review: I called to have my insurance canceled on the 7th of April of due to a $increase from my insurance only lapsing for less than days
well, I called and had my insurance canceled on the 7th of April of around 5pm in the evening, a letter was printed up and sent out the next day to confirm my cancelation which I received on the 14th of AprilI am suppose to receive my refund of what I had paid in the amount of $between 7-business days is what I was told..I called today and they said they would have it expedited so that means they never mailed out my check since my insurance has been canceled on the 8th of April It has now been business days by postal mail days and still today have not recieved my refund of what is owed/due to me.Desired Settlement: I WANT MY $AND CHANGE MAILED OUT TO ME OVERNITE/PRIORITY SINCE IT WAS NEVER MAILED OUT SINCE DATE OF CANCELATION ON THE 8TH OF THIS MONTH.!!!
Business
Response:
This is in response to request concerning a complaint that was filed by a prior client regarding her refund after cancellation of her automobile policy
The insured, [redacted], called out office on 4/7/at 11:am requesting cancellation of the above mentioned policy stating she replaced coverage with Allstate Insurance Company
On April 16, 2014, [redacted] called our office regarding a refund amount that was due her for the cancellation of her policyAt that time she was informed that the refund amount would be $
On April 21, 2014, the insured again called our office and was informed due to the amount of the refund, it would require two company officers signatures and those refunds were sent from our Accounting Department which was located in California and to allow to business days[redacted] called our office again on April 22, requesting her refund as she stated she needed the refund to pay her new insurance carrier
On April 22, 2014, a request was sent to our Accounting Department to expedite refund and have it over-nighted to [redacted]On April 24, the insured informed us that she also had a new address located in New Jersey and to make sure refund was sent to that addressRefund check no[redacted]or $was sent to the insured at [redacted], tracking number [redacted]
If you have any additional questions or inquire, please so not hesitate to contact our office

Review: On 12/9/13, I called AAA because my truck wouldn't start. I assumed it may be the battery, and requested a jump. The rep who completed call #4664 said that the driver would advise of the problem after diagnosing the truck. The driver came and applied the jumper cables, to which the truck would start, then cut off as soon as the cables were disconnected. This happened several times and the driver assessed it was the battery and recommended that I replace the battery. He also recommended a battery from AAA, advising me of all the benefits compared to purchasing from another retailer. I purchased the battery for $160.50, and he installed within minutes. I drove away, thanking him for his service.

The next morning on 12/10/13, I was leaving my complex and the same exact issue happened, my truck cut off in mid-drive. I called AAA and under call #870, my truck was towed to Volvo of Cherry Hill, NJ. After a diagnostic service, they determined that it was actually my alternator that needs to be replaced. I didn't need to replace my battery at all! Now on top of paying for a new alternator service, I paid $160 for no reason.

I don't want to get the technician in trouble, because he should've been trained to better assess a situation instead of misdiagnosing a problem. We rely on AAA's drivers and technicians to be the subject matter experts in our time of need, so to be mislead and pay out unnecessarily is an even worse hardship.Desired Settlement: I am requesting either a refund of this purchase, or have my 2014 membership fee waived.

Business

Response:

December 20, 2013

Re: Revdex.com Case # [redacted]

Thank you for your patience in providing AAA Mid-Atlantic the opportunity to review [redacted] inquiry. I have reviewed the claim and made contact with Ms. Ray. I have offered as a goodwill gesture to reimburse [redacted] half of what she paid for the AAA battery. [redacted] was satisfied with the resolution.

If there are any additional questions or concerns, please contact me at [redacted]

Review: After my car failed to start, I called AAA for which I am a member for "HELP" and a person came to service my car from a local garage. He said it was the battery that was bad after testing it. He did not have the battery for my car available among the many he carried in his truck and said that I would have to use this call as one of my service calls and call back the next day when my battery would be available and when they bring the battery which was $116.00 I would have to use that as a second service call. When I called for them they came with the battery, installed it and the same person(from the 1st service call) couldn't start the car. He tested the battery and said it was ok so there had to be something else wrong and would I like to get it towed to my garage and that would be a 3rd service call. After I paid him for the battery he stated twice that even though it was an older car it had low mileage so he would give me $200.00 for it??? I am a senior on disability and a caretaker to my 95 yr. old mother, and I told him I couldn't afford to purchase another car. I called AAA the third time for a tow truck and the person who came to tow the car was a different man than the first two times. I told him it had to be towed to my garage and he put it on his truck and after he did he tried to start it and it started right up. I was afraid of what was going on so I told him since he was here and had it on the truck to take it to my garage because I was afraid I would be calling them a fourth time. The next day I got a call from my mechanic saying there was nothing wrong with the car, that it was diagnostically checked twice, and taken for a test drive. He asked if I had the old battery so he could check it out and I told him, I never saw it the service person took it without asking me. He was questioning if anything was even wrong with the batter since it wasn't that old. The weather was extremely cold for a couple of weeks, I had to pay someone to go for groceries and to the drug store for me, I was helpless without a car and a 95 yr old dependent, paid $116. for a battery that I may not have needed, got charged $60. for diagnostic tests to tell me that there was nothing wrong, had to take a cab to the garage to pick up my car and pay someone to stay with my mother. I called to complain and was given the name of a member relations person in the DE office, when she left a message for me on my machine, I couldn't get back to her right away , when I did it was Feb 2,2014. and without even expressing any type of concern said she couldn't do anything for me and that they would check into it. I stressed that they should investigate because I felt taken advantage of. I asked if she could do anything about my garage charges or the battery but she said she could give me 10% off my next yearly membership, I asked if she can do better, she got off the phone and came back with the most she could do was 15%. Which would be about $13.00 off. I said fine if that is all you can do , can you do it now, she got off the phone and said they already automatically took it off my debit card. That was not up until March 1st, 2014 and it was only Feb. 2nd. She said they sent a letter, which I never received.She said she could give me the 15% discount next year. I asked if they could credit the amount to my debit card which would help me with the expenses I incurred , she said they couldn't do that. Perhaps if she showed some type of (even) professional empathy toward a customer, I would have appreciated the effort, but she did not so I asked if I could speak to a supervisor, because I feltlike not a consumer who was taken advantage of by a company they had come to my RESCUE but an old pest! She said that the supervisor was not available and she would have them call me. Some days later I had a message on my machine from that same girl and I did not call her right away because I did not want to deal with her and hoped the supervisor would call me as she promised. After a few days of not hearing anything I called this girl and she told me SHE spoke to her supervisor and she said that nothing can be done.I have never dealt with a company in all my years where a supervisor refused to call a complaining consumer when it was requested, in fact they are usually immediately available. When I became annoyed again this person mention they cannot pay the garage bill, I said I never asked for that. I wanted them to investigate the company THEY sent to help me and in turn took me over and I didn't just want a $13. credit a year from now and I could at least have the courtesy of speaking to someone I requested to speak to. I again told her I didn't like the way she spoke to me and I want to voice my complaint to her supervisor. That was today at around 3pm (Feb. 20th, 2014) Even IF I do get a call back, I am so disappointed with this service, I feel I want them to know. This is the first time she suggested I get something from my garage saying there was nothing wrong with the car. That I feel should have been told to me on my first call and I would have gladly done it. This is the second year I am with AAA but my mom and I had this service for over 15 yrs in the past and we never had this problem anlthough they had different garages that I knew and trusted in town in the past, this is apparently not the case now. This will be my last year under these circumstances. 'Desired Settlement: I think I should be partially compensated for the full amount that they took out for this year and credited to my debit card immediately. I think that the company that serviced me should be reprimanded and held accountable so that they can make sure that their customers (in the future) do not also become victims.

Business

Response:

[redacted]

Thank you for allowing AAA Mid-Atlantic the opportunity to review the service concern and provide feedback with respect to a resolution.

I had the pleasure of speaking with [redacted] today and resolved her concerns. We were able to resolve the concerns without further controversy. [redacted] advised me she would be contacting the 888 to retract her complaint and advise you that AI\A Mid-Atlantic

resolved her complaint.

I f you have any questions pl ease, contact me directly. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Our AAA membership was supposed to renew on Mar 1st, 2014 so we called in on Feb 3rd, 2014 to renew our membership but called back on Feb 27th, 2014 to cancel our membership.

So in essence we canceled our renewal even before the renewal went into effect. Member services said that they would refund our membership amount and we should expect a refund in a few weeks. On Mar 11th, 2014 we received an email from AAA member services saying that our refund was denied and it was AAA's membership policy not to refund any amount paid towards a renewal.

We feel that this aspect of AAA's membership policy is very unethical and amounts to forceful customer retention. Our insurance provider has a much better roadside assistance policy and we feel that the AAA coverage is redundant and we should be entitled to our choice of going with our auto insurer (especially since we called in to cancel before our membership renewal went into effect).Desired Settlement: We expect a refund of the membership amount of $161.00 charged towards the renewal that we attempted to cancel before the renewal period went into effect.

Business

Response:

Thank you for notifying AAA Mid-Atlantic of [redacted] 's consumer complaint with the Revdex.com and for this opportunity to respond.

AAA Mid-Atlantic implemented a Limited Membership Refund Pol icy in April 20 12. AAA Mid-Atlantic informed existing members of this new policy in the January/February edit ion of our member magazine AAA World, as we ll as on a ll renewal bills, our website, and in our Member Guides. In accordance wit h our current policy, [redacted]'s request for a refund of dues was denied.

P lease see our policy below :

Membership Refund Policy after First 3 months of membership

There is a new limited Membership refund policy effective April 15, 20 12. Membership dues payments including renewals, upgrades and added associate members will not be refunded once applied to you r membership; however, y our Membership will remain inforce until it expires.

Overpayments will be app lied to your next membership renewal or on a request basis will be 100% refunded.

ln the complaint, [redacted] so mentioned that a service associate told her that she could receive a full refund despite the clear notice contained in the renewal material s. Unfortunately, service associates do not have the authority to unilaterally disregard the refund policy.

[redacted]'s membership will remain active with AAA Mid-Atlantic club u n til her expiration date of March I,20 1 5. While we cannot accommodate her refund request for this reason, we look forward to providing [redacted] with the full array of membership services for the balance of her membership year.

Again , I thank the Revdex.com of Delaware for bringing th is matter to our attention and regret any

frustration this may have caused [redacted]. Should you or [redacted] have any questions or need additional information , please feel free to con tact me directly at [redacted]

Consumer

Response:

Review: On February 7, 2014, I purchased a battery from AAA mid-atlantic. According to the diagnostic done by the technician the cells were bad in the battery and battery needed to be replaced. A battery in the amount of $127.20 was purchased and installed by the AAA technician at that time. The vehicle was driven on 2/14/14 to be tested for emissions and parked. On 2/20/14 attempted to start the vehicle with no results. Thinking there was another reason why the vehicle wasn't starting and unable to have it repaired at the time, it was parked at my residence until AAA was again contacted on 4/4/14 to possibly have the vehicle towed for repair. Upon testing the battery it was determined that there was a bad cell in the battery which caused it not to start. A jump start got the vehicle running but was informed that the battery needed to be replaced at my cost. According to AAA there is a 36 month warranty on the battery,but was informed that because the vehicle wasn't driven more than ten miles it is considered neglect therefore AAA will not replace the battery free of charge. How can the fact that a vehicle isn't driven on a daily basis constitute neglect and if this is a limitation under AAA's warranty, it should be indicated in writing in the warranty so that the consumer is aware , not when a problem such as this occurs. I question how could a cell go bad in battery to the point that it needs to be replaced in less than 2 months time unless the battery was faulty in the first place. Simply because the vehicle isn't being driven on a daily basis shouldn't cause a brand new battery to go bad, and if so how would a consumer that's not experienced in automobile batteries or repair be aware of this.Desired Settlement: I would like the battery replaced free of charge as soon as it can be done.

Business

Response:

Thank you for providing AAA Mid-Atlantic the opportunity to review and respond to [redacted]’s concern. We have reviewed the Battery Warranty information on a battery purchased on February 7, 2014 by [redacted].

The limited battery warranty covers a free replacement should the product fail to perform due to a defect in materials and workmanship within the first 3 years. According to our records and the information provided in the testing of [redacted]’s vehicle the battery has discharged due to improper charging and not a manufacturers defect or poor workmanship.

On 4/05/2014 it was noticed that the vehicle had minimal usage since the installation 2 months prior (driven a total of 10miles.). Minimal driving activity including short trips or allowing the vehicle to sit for several weeks/ months will not allow the charging system sufficient time to properly recharge the battery. Various components which are powered by the battery remain active when the car is not in use, which drains a battery. This is not a manufacturing defect, rather a maintenance issue.

The information provided is standard information, which [redacted]’s local Toyota Dealer can verify. The installation of a “Battery Tender/Charger” in the vehicle will help to keep the battery charged when not in use.

AAA Mid-Atlantic appreciates the opportunity to further address [redacted]’s concern and believe the information above will help [redacted] better understand her vehicle and why this situation would not be covered under the warranty of the battery.

Should you have any questions or need additional information, please me directly at [redacted]

Respectfully

Review: I have been a AAA member since 1996. My current membership term does not expire until February 14, 2014. On December 20, 2013, in response to a promotional mailer I received from AAA, I paid AAA $114.000 for a renewal membership term, which is scheduled to begin February 15, 2014. On December 23, 2013, I was diagnosed with terminal cancer and given six months to live. On December 31, 2013, I contacted AAA to cancel the membership term I had pre-paid, which was not set to start for several months, and receive a refund. I was advised that they could cancel but not issue a refund. I was then advised that I could receive a refund only upon AAA's receipt of a note from my hospice provider confirming I am dying. I have no idea why this is anyone else's business, particularly AAA's, nor why I should have to attend to satisfying AAA's refund requirements during such a challenging period for myself and my family. Nothing in the 4 page mailer disclosed either that there was no refund available or that there were any requirements to receive a refund on a membership term which has not yet started. If indeed this is AAA's policy, however distasteful and egregious, it should be clearly and conspicuously disclosed on their membership solicitations and it was not.Desired Settlement: Refund of $114.00 payment and cancellation of membership at the end of current term.

Business

Response:

Review: For over ten Years AAA Mid-Atlantic has been sending me Membership cards's solicitations. I have returned each and every appeal with a note asking them to remove my name from their mailing list. For over ten years they have ignored my request. Within the last three weeks of this year I have received two appeals.

I have pointed out to them on numerous occasions that I had a membership in the past and when I need service on an emergency basis THEY WERE UNABLE TO RESPOND TO MY REQUEST AND THUS MY MEMBERSHIP HAD NO VALUE. I had no interest in a new membership.

I also included on my note if they did not stop their solicitations I would filing a complaint.Desired Settlement: Stop contacting me and sending me junk mail.

Business

Response:

Thank you for notifying AAA Mid-Atlantic of [redacted] consumer complaint with the Revdex.com and for this opportunity to respond. I understand that [redacted] is concerned about receiving various solicitations from AAA Mid-Atlantic.

Please advise [redacted] we have followed up with his request and his name and address have been removed from ou r mailing list. (The deleti on process normall y takes about 4-6 weeks.) This process should prohibit [redacted] from receiving any future solicitations from AAA Mid-At antic.

Again, I thank the Revdex.com of Delaware for bringing thi s matter to our attention and regret any fru stration this may have caused [redacted] I be lieve the actons out l in ed above should resol ve this matter. Should you or [redacted] have an y questions or need additional information, please feel free to contact me directly at [redacted]

Review: There are several issues. When I joined, I was told the fee was about $33 as I recall, as opposed to the $71 renewal fee, and I was not told that adding my wife to the membership would cost anything. They said it was free. Then suddenly my Visa card was charged $114 on Dec. 1, 2013, which was during the Christmas shopping season and caused me to go over my credit limit for the first time in my life. I was not informed that the charge was coming up. Also, when I called about it, I asked if the extended warranty plan I bought via AAA required me to continue my membership. The agent said that it did. When I contacted the warranty company on another matter in May 2014, they said AAA membership was NOT required. I called AAA to cancel my membership May 16, 2014, and was told there would be no refund, even though they are keeping $71.25 of my money for nothing (7.5 months of membership I do not want and will not use). This whole process was unethical and wrong.Desired Settlement: I want my Visa card credited for at least the $71.25 that they owe me for the time remaining on my membership. The AAA policy that does not allow refunds for any reasons is ridiculous, and their conduct is inexcusable.

Business

Response:

Thank you for notifying AAA Mid -Atlantic of [redacted]'s consumer complaint with the Revdex.com and for this opportunity to respond.

After reviewing [redacted]'s membership we can confirm he joined AAA Mi d-Atlantic on November 13,

2012 and enrolled in our automatic renewal program at that time. As [redacted]'s renewal date of January I , 2014 approached, we followed our normal procedure to notify him that we were going to charge his cred it card on file through a letter, a billing statement, and an automated telephone call . The billing statement mailed in November included the fol lowing language advising the membership was going to be automatically charged: "Do not return, annual dues will be charged to your credit card."

ln addition, the renewal notice included clear and conspicuous information regarding the renewal refund policy. We have confirmed that this language did appear on [redacted]'s bill, as intended. A copy of the language on the bill is below:

Please see our policy below:

There is a new limited Membership refund policy effective April 15, 2012. membership dues payments including renewals, upgrades and added associate members will not be refunded once applied to your membership; however, your Membership will remain inforce until it expires. Overpayments will be applied to your next membership renewal or on a request basis will be 100% refunded.

ln accordance with our current policy, [redacted]'s request for a refund of dues was denied. Again, J thank the Revdex.com of Delaware for bring ing this matter to our attention and regret any frustration this may have caused [redacted]. Should you or [redacted] have any questions or need additional information, please feel free to contact me directly at [redacted]

Review: I dont know where to start

I made a call in 10-2013. it was not handled properly first customer service person said I was not calling for service AAA covers implying misuse. I called because there was a battery problem and my lights in car were staying on drainging battery

finally got help but after much delay complained to AAA no response than nasty saying I was wrong they were right. went to national they intervened got the call removed. fast forward early dec receive a letter that I need to go to a hearing since AAA wants to cancel my membership ay I am not using it correctly. I write back no response I call national say they cant help. No one frmo mid atlantic calls me. bad service calls. asked to go to a hearing after I get an apology letter from oct call? letters and calls ignored

service sucks. I want out and never again.Desired Settlement: refund and cancel my membership

for the hell I went through esp with a sick baby and being asked to go to a hearing when I have been wronged way too mcu want it over. refund for unused membership gone no repairing this been thru too much

they have no right telling me I am misusing anything when I am not

Business

Response:

Thank you for providing AAA Mid-Atlantic the oppotunity to further respond to [redacted] concern/request. The membership has been cancelled and our Membership Dept. has processed a pro-rated refund to [redacted] in the amount of $51.75, which she should receive within 7-10 business days.

Respectly,

Review: On July 22nd, I had my 2013 [redacted] towed to a dealership after having a flat tire. While loading the vehicle, I heard a scratching noise while the tow truck driver drove the car up the ramp. I looked under the front bumper and noticed the brushguard/deflector connected to the bumper was scratched. I was angry but did not make a deal of it at the time. Because the driver was an hour late I asked him to drive me back after dropping the car at the dealer. He told me he could just drop it off for me. When I picked up the car several days later I inspected the damage and noticed it was worse than I thought. There was scratching to the paint on the bumper itself. I called AAA and waited 3 weeks for the damage assessor to meet me. He 'reenacted' the event with the same tow truck. While reenacting, he did not have me drive the car fully up the ramp because it was apparent that it would scratch (again). I have photos of the reenactment showing no clearance between the car and the ramp. He blamed the damage on the low clearance of the vehicle, but the tow driver is a professional and should have decreased the incline or called for a different truck. The tow driver denied hearing the scratching but also couldnt even remember which tire was flat. He insisted it was the rear left but it was the front left in reality. The damage assessor contacted me later that day and told me AAA would not cover the damage. He said the reasoning was that he could not determine with 100% confidence that the damage came from the tow truck. He said it could have just as easily come from the bumper scratching the ground when I got the flat. However, the bumper's scratch marks resemble the metal grating on the tow truck, not a uniform scrape as would occur with asphalt. The car only has 3000 miles on it and I would know if the damage came from another source... it did not. I visually inspected the car after the flat to ensure there was no damage, and there was none. [redacted] told me the only action I can take at this point is to sue the tow truck driver. That is unacceptable.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

The damage, as assessed by a body shop in [redacted] is $665. I will be in [redacted] after this week, though, so that estimate may change given it will be from a different shop. I have spent over 6 hours on the phone with AAA regarding this incident, which is absolutely ridiculous.

Business

Response:

Re: Response to [redacted] Consumer Complaint ID # [redacted]

Thank you for providing AAA Mid-Atlantic the opportunity to review [redacted] request:

AAA Mid-Atlantic has contracted with Independent service facilities to provide roadside

Assistance. AAA shall not be liable for damage, injury or loss occasioned

by or resulting from rendering attempted rendering or failure thereof by an

independent service facility. Independent Facilities are not agents of AAA or

is AAA an agent for them.

AAA Mid-Atlantic worked with [redacted] home club, T[redacted] to assist the member with his

concerns. AAA Mid-Atlantic and AAA [redacted] are unable to prove

that the driver on July 22, 2013 caused any damage to the 2013 [redacted]

I have completed a full investigation for [redacted] and his alleged damage for the 2013 [redacted] I have reviewed the on scene investigation reports, photos, the

member’s account of the service call and the driver’s statement. [redacted]

also advised us that the vehicle had been towed the day prior with his

girlfriend present. During the initial request that [redacted] was not

present, for a vehicle had a blow out on i64 and towed approximately 140 miles

under a separate account. The photographs do show scrape marks to the driver’s

side lower bumper area and scratches that run along the entire underside of the

vehicles front bumper.

Our findings conclude that we are unable to prove liability against the driver from the independent

contractor who provided a tow for [redacted] on July 22, 2013.

·

A reenactment of the tow was conducted on August 9, 2013 with [redacted]

AAA Mid-Atlantic Damage Assessor, [redacted] for Access Towing.

·

The reenactment revealed the clearance from the valance of the [redacted] vehicle to the

ground is 6 inches and the height of the tire on [redacted] vehicle is 3

inches.

·

A front flat tire on [redacted] would create a 3 inches clearance from the valance

to the ground.

·

When a car is on a level surface it is at its greatest clearance. As it starts up an

incline, it has the least clearance because the tires are going up the incline

to level out. When the bumper comes to an incline, but the wheels haven’t, then

the car has the least clearance. Once the vehicle was at the point of the

lowest clearance the reenactment was stopped. The vehicle cleared the tow truck

bed at the lowest point.

·

The independent contractor has denied the claim.

·

AAA Mid-Atlantic Damage Assessor [redacted] has explained that due to the clearance, the

damage could have occurred at the time the tire went flat, before or after

either of the towing events.

·

[redacted] Mr. Richwines home

club) reviewed the on scene inspection notes, pictures and members and driver

reports. [redacted] is in agreement that we cannot prove that the damage

occurred during the service call on July 22, 2013.

In conclusion, the vehicle had a blow out to the front Drivers side tire. The scrapes that [redacted]

has concerns with is to the front drivers side tire. There are also scratches

and scrapes along the entire from underside of the bumper. We are unable

to prove that the driver on July 22, 2013 caused scrape marks or scratches

while loading the vehicle to his flat bed.

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Description: ROAD SERVICE-AUTOMOTIVE, TRAVEL AGENCIES & BUREAUS

Address: PO Box 980, Elkton, Maryland, United States, 21922

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