AAA Midway Inside Storage

On Nov14, 2015, Ms [redacted] did bring a vehicle from a local dealer into our shop The owner of this dealership had decided to take his business elsewhere, as he felt our prices were too high The owner had stated this vehemently over his last several visits to Rose Auto Clinic When our service writer pointed this out to Ms [redacted] , she began to argue and left This was a dealer vehicle, by the way,...not her own personal car.Could the employee have handled this with more tact? Certainly We have talked to the service writer, and made him aware of the correct way to handle customers...even ex-customers.We hate to have negative reviews and wish to set the record straight.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/04/14) */ I am sorry he's feels that wayMaybe you can help explain his contractHe is bond by the corners of the contract that he signed on 5/10/I will attach the copy of an un sign one for your recordsSee Paragraph and "Rent & Charges" Rent is due on or before the 1st of the month, Late fees occur if not paid by the 5th end of business day Unfortunately on a few occasions 12/06/13, 2/08/14, 3/10/2014, 4/11/14, 10/07/14, were late payments and I DID NOT charge late fees On 10/07/he said it was his banking financial institution fault for not getting payment here on time I advised him that I could no longer waive any more late fees He was doing well with the payments until this months due On 4/06/he came in and the late fee had applied for lack of paymentHe stated that the bank was to be taking care of it I let him know that his banking, Mailing, ect..ect..was not my responsibility that it was his responsibility to make sure he pays on time to avoid late feesHe paid his bill with a personal check On 4/7/a bank check arrived in the mail for his accountI have a copy of the checkIt is dated 4/3/Looks like the bank printed it on Friday the 3rdUnknown when the bank sends it out in their daily mail, but obviously it won't be mailed in timeI did not process the check until he comes in so I know what he want to do with the checkHe came in and he advised me to put it towards the next months rentSo I did and here we are I am not sure how to explain it better to him so he understandsMaybe you canHe is a nice gentleman and I am sure he can work this out For the rest of the complaint: Sorry, you were NOT double billedAs I stated on 10/07/14, I can NOT waive anymore late fees on your accountAnd YES, [redacted] is fired again [redacted] gets fired a few time a weekBut as the owner (***), I have to rehire MYSELF back Thanks, ***

Rose Auto Clinic [redacted] Lane [redacted] , Va. *** 9/29/17 Re:# [redacted] The customer's vehicle was in an accident, and the frame and suspension was so damaged that the vehicle should have been totaled. We informed the customer that we were NOT a... body ship and could not "fix" his truck. The customer begged us to put a wheel on the truck so it could be taken to a body shop. Against our better judgement, we did put a wheel on the truck, and informed the customer there was NO guarantee that this would be driveable. When the wheel sheared off, we told them we couldn't put another on it. We did this a favor to Mr. [redacted] , at his request. We have refunded the labor to Mr. [redacted] , even though the failure of the wheel replacement had nothing to do with our work, but with the major damage the truck had sustained prior to being brought to Rose Auto Clinic. Sincerely, . ** [redacted] ** [redacted] * Cynthia [redacted] ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis was MY PERSONAL VEHICLE
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***

On Nov. 14, 2015, Ms. [redacted] did bring a vehicle from a local dealer into our shop.    The owner of this dealership had decided to take his business elsewhere, as he felt our prices were too high.  The owner had stated this vehemently over his last several visits to Rose Auto Clinic....

 When our service writer pointed this out to Ms. [redacted], she began to argue and left.  This was a dealer vehicle, by the way,...not her own personal car.Could the employee have handled this with more tact?  Certainly.   We have talked to the service writer, and made him aware of the correct way to handle customers...even ex-customers.We hate to have negative reviews and wish to set the record straight.Sincerely,[redacted]

Rose Auto Clinic [redacted] Lane [redacted], Va. [redacted] 9/29/17 Re:#[redacted] The customer's vehicle was in an accident, and the frame and suspension was so damaged that the vehicle should have been totaled. We informed the customer that we were NOT a...

body ship and could not "fix" his truck. The customer begged us to put a wheel on the truck so it could be taken to a body shop. Against our better judgement, we did put a wheel on the truck, and informed the customer there was NO guarantee that this would be driveable. When the wheel sheared off, we told them we couldn't put another on it. We did this a favor to Mr. [redacted], at his request. We have refunded the labor to Mr. [redacted], even though the failure of the wheel replacement had nothing to do with our work, but with the major damage the truck had sustained prior to being brought to Rose Auto Clinic. Sincerely, . ** 
[redacted] 
** * Cynthia [redacted]

Initial Business Response /* (1000, 5, 2015/04/14) */
I am sorry he's feels that way. Maybe you can help explain his contract. He is bond by the 4 corners of the contract that he signed on 5/10/2013. I will attach the copy of an un sign one for your records. See Paragraph 3 and 4 "Rent & Charges"...

Rent is due on or before the 1st of the month, Late fees occur if not paid by the 5th end of business day.
Unfortunately on a few occasions 12/06/13, 2/08/14, 3/10/2014, 4/11/14, 10/07/14, were late payments and I DID NOT charge late fees.
On 10/07/14 he said it was his banking financial institution fault for not getting payment here on time.
I advised him that I could no longer waive any more late fees.
He was doing well with the payments until this months due.
On 4/06/15 he came in and the late fee had applied for lack of payment. He stated that the bank was to be taking care of it.
I let him know that his banking, Mailing, ect..ect..was not my responsibility that it was his responsibility to make sure he pays on time to avoid late fees. He paid his bill with a personal check.
On 4/7/15 a bank check arrived in the mail for his account. I have a copy of the check. It is dated 4/3/15. Looks like the bank printed it on Friday the 3rd. Unknown when the bank sends it out in their daily mail, but obviously it won't be mailed in time. I did not process the check until he comes in so I know what he want to do with the check. He came in and he advised me to put it towards the next months rent. So I did and here we are.
I am not sure how to explain it better to him so he understands. Maybe you can. He is a nice gentleman and I am sure he can work this out.
For the rest of the complaint: Sorry, you were NOT double billed. As I stated on 10/07/14, I can NOT waive anymore late fees on your account. And YES, [redacted] is fired again. [redacted] gets fired a few time a week. But as the owner ([redacted]), I have to rehire MYSELF back.
Thanks, [redacted]