AAA Movers just recently moved me last Tuesday and they did such an amazing job I just had to share it. They sent out 5 guys and two trucks and they made things go smoothly it was hard to believe that we were actually moving. If we ever move again there is no doubt in my mind that we will be using AAA Movers! Thanks again.
This company did such a great job for me. They moved me from my uptown condo to another uptown condo. They took great care of all of my items and moved very fast. The job took less time then it was originally quoted. I would say that if you are in need of a moving company, AAA Movers is who you should call.
Initial Business Response /* (1000, 5, 2014/06/05) */
[redacted] states in her complaint that when the movers arrived at her apartment, the truck was not backed up into the loading zone, instead he parked the vehicle further away in the parking lot, this was a distance away and added extra...
time.
I personally went out to both locations, origin address in Crystal and destination address in Plymouth. There is no loading zone. Please see the attached pictures.
At the origin location in Crystal, MN- the apartment complex is [redacted]. This apartment complex has a main entrance- which you will see by the pictures provided, and a side exit door. Both doors and located in the same parking lot as the parking lot is only directly in front of the apartment unit.
[redacted]'s apartment, unit # [redacted], was located on the 3rd floor and in the center of the hallway. The walking distance from her apartment to the front stairway is 45 steps and from her unit to the side right door stairwell is 37 steps. Whichever exit is used, both require the movers to go up and down 3 flights of 7 steps and include (2) 90 degree turns. The front entrance does require two doors to be propped open and the right exit requires one.
At the destination address- the couch wouldn't fit in the elevator and had to be carried up 3 flights of stairs.
[redacted] states that only one mover was working at the delivery location and that the driver didn't do anything. This is an inaccurate statement.
At the destination the driver was bringing the items from the truck to the elevator and would send up the elevator. The laborer would then grab it from the elevator and bring it into the apartment. This is standard moving protocol and insures a steady flow of progress.
The driver did note and [redacted] signed on the paperwork that there was excessive walking at both locations and at the delivery location the elevator was small and wasn't reserved. Therefore, making it sometimes difficult with current tenants taking the elevator.
All items that were moved from the home were padded. [redacted] states in her claim that she has damaged items- but they're not addressed in her claim. AAA Movers will take care of these claims based on the insurance coverage [redacted] selected prior to the move commencing.
A copy of the insurance selection is attached. I would ask that [redacted] send our company a completed statement of claim so we can resolve this issue for her.
With the amount of stairs, turns, walking distance, where the truck had to park, and the small elevator at destination- there's no way this move could have been completed within the 3 hr. minimum. There are inaccurate statements in her claim with regards to our minimum charge, the amount of items moved, and the loading zones designated for moving trucks.
AAA Movers will complete the damage claim once we have received the statement claim. All copies and pictures of the apartment complex is attached.
Please let me know if there is any further information you need.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can agree with AAA movers on the location of my apartment and the steps involved to get to their truck, however in every instance when tenants moved in or out of Sumter Avenue the moving van was backed up to the front of the building. Instead, the moving van was parked in front of the garages impeding residents ability to access their garages.
The items were not padded as I looked into the van and did not see any blankets or padding on my furniture. I was also told that they didn't have picture boxes, but that [redacted] (driver 1) would figure something out.
When I moved into Sumter Avenue it took 3 hours and I had a bedroom moved in at that time. I would have gone with the same company but they no longer do residential moving. I picked AAA movers because they were rated well through the Revdex.com.
I still maintain that the supervisor of the move ([redacted]), purposely took his time. It should not take 5-1/2 hours to move what I had especially since the destination address did have an elevator. I have pictures that show the items moved, I believe most people would agree that with the amount of furniture moved, that the time was padded. I would be happy to forward them onto the Revdex.com.
Final Business Response /* (4000, 9, 2014/06/23) */
Although the destination location had an elevator- elevators take additional time, especially when the elevators are small and not reserved for moving.
Our drivers do not carry picture boxes on the trucks unless specifically requested by the shipper to bring them on moving day. [redacted] placed the pictures into a speed pack which does allow the pictures to be transported safely.
AAA Movers does allow it's customer to come into our office and pick-up all the necessary moving boxes required to complete their move. These boxes are provided at no additional charge. However- these boxes were never picked-up by the shipper.
Per AAA Movers contract- all charges were based on the actual time spent conducting the move. To help bring resolution- AAA Movers will reimburse 1 hr. of charges = $120.00.
If this is not acceptable, AAA Movers would ask that the Revdex.com provide a date with a mediator to help resolve this complaint.
Please let me know if there is any further information you need on our end.
Regards,
[redacted]
AAA Movers Inc.
DON'T EVER USE AAA MOVERS! Everything seemed great from the start but then it all fell apart. Our biggest complaint is that the final bill came in at 69% above the estimate!!!! This is by no means a "Professional Estimate". It's a deliberate Low Ball. They cover their butts by saying that the estimate is not binding or final and you are responsible for all hours billed, so there is nothing you can do after the fact. The fact is , this is FRAUDULENT and is a complete SCAM. I will be going to Channel 5's investigative team to see if they would like to do a report on Moving scams and hi-light AAA Movers.
Most of what they claim in their brochure is false........professional, certified estimate,
We were told we would have 3 trucks, 8 movers, mattress boxes, wardrobe boxes, our upholstered furniture would be wrapped and it would take 8 hours. Well, we got two trucks, 7 movers, no mattress boxes (a mattress did end up being torn), not enough wardrobe boxes (the movers asked if they could help me load the clothes into the back of my suburban!), no wrapping of my Ethan Allen upholstered dinning room chairs or my Henredon upholstered chair and it took over 12 hours. As the day went on, our belongings started to literally be thrown in the truck. Our Ethan Allen dining room chairs were un wrapped, upside down on the steel patio furniture at the very top of the truck. I pointed out the chair to the mover and he said it would be fine.......Ha! It was scratched. I wish I could upload a picture to show you. Yes, I took a picture because I was appalled.
At 3:30 in the afternoon when we could tell that this was going to take a lot longer than they expected we questioned the lead mover. He asked what our original estimate was and he said, " We should be fine and should come in right around that". In hindsight, he was BSing us! He knew exactly what he was doing..
I was home alone at the end of this long 12 hours and the lead mover gave me the bill, which I was suppose to pay immediately. I told him I was uncomfortable with the fact that the final bill was so far off from the estimate and couldn't put it on my visa. I wanted my husband to speak with the gentleman who gave us the estimate and work something out the next morning. Please picture this. I am alone in the house with 7 male movers at 10:30 at night. The lead mover says, " I'm not leaving until you pay me and the clock keeps ticking." I told him I would text my husband and son, who were at a speaking engagement. I texted both and neither replied. He proceeded to stand over me and tell he was going to call the Sheriff and put a lein on my property. I told him I would try to call my husband and son. I called each of them and neither was picking up. He stood there a little longer and said "I'm going to wait in the garage". My husand eventually called back and we decided that in the interest of not having the situation escalate into anything worse and to get them off our property, we would give them the visa and try to work it out later. THIS IS THE DEFINITION OF EXTORTION!!!!!!! I felt very threatened and was afraid. My husband immediately left his speaking engagement and on his way home he called the police. They told him that I should have called them right away. My husband tried talking with AAA movers. After initial discussions, they would not longer return our calls or emails. If you want to save yourself a load of troubles, NEVER USE AAA MOVERS and tell all your friends!!!!!!!
Initial Business Response /* (1000, 5, 2014/09/12) */
[redacted]Corresponding document attached.
On September 3, 2014 at 4:18pm - [redacted] contacted our office to receive our rates and to inquire about utilizing our services on her upcoming move. Our moving consultant, [redacted]...
discussed our rates and the services our company has to offer.
During their discussion [redacted] had asked if our company had any openings on Sunday, September 28, 2014. [redacted] informed [redacted] that our company is not working Sundays in September as our crews just got off from working 7 days a week during the peak season. [redacted] stated that we do have openings on the 26th, 27th, and 29th. [redacted] elected to move forward with booking her move for the 26th of September. Prior to being able to book her move, [redacted] explained the our cancellation and reservation policies. Part of the booking process includes our company taking a $50.00 non-refundable deposit.
[redacted] explained these policies and informed [redacted] that she needed a credit card # in order to take the deposit and process the reservation. [redacted] informed [redacted] she would need to call her back with that information.
At 4:40pm [redacted] called back to provide her credit card information in order to reserve the reservation. Again, [redacted] discussed our cancellation policies and it is also attached in the moving confirmation that was emailed to the customer. Customer's credit card was charged at 5:01pm.
On Saturday, September 6, 2014 at 11:44am- [redacted] called in to change her move date. Our office is only open on Saturdays for customer to pick-up or return boxes for our free use program. [redacted], an office employee answered the phone. He informed [redacted] that he wasn't able to change the move as he couldn't access our sales system on the weekend and was only in the office to help customers with their box returns and pick-ups. [redacted] stated that she needed to change her move date to Sunday, September 28th. [redacted] again informed her that our office was not conducting moves on Sundays. At this point, [redacted] stated she just wanted to cancel her move and speak to someone about getting her deposit back. [redacted] informed her that he could send an email to her moving consultant and they would return her call on Monday morning. [redacted] also stated since her move is taking place until the end of the month, her rep would be able to address all of her concerns on Monday. [redacted] stated that she didn't have time to call around to other companies and this needed to be done today. [redacted] reiterated that he cannot access the system, and he was only answering the phone to be able to assist in any way he could or answer any questions she may have. Her response was- No- you answer the phone because that's what you get paid to do. She then asked to speak with the owner and [redacted] stated he was not available today, but he could transfer her to his voicemail and he would return the call on Monday. The call was transferred to voicemail.
On September 8th, 2014- [redacted] spoke with her moving consultant [redacted] and [redacted] in our customer care department. Both informed [redacted] again of our company policies.
The Revdex.com complaint was filed on September 8th, 2014.
The reason we know the conversations, dates, and times, is because for quality control and training purposes, all calls are recorded. I, [redacted], listened to the conversations and noted the following:
[redacted] did in fact know that our office was not working on September 28, 2014 before she scheduled her move and elected to hire our company on September 26,2014.
On (2) separate occasions our deposit and cancellation policies were discussed with the consumers before she provided her credit card information to reserve the reservation.
A moving confirmation was emailed out detailing all of the information discussed as well as our cancellation policies again.
I spoke with [redacted], [redacted] husband on September 10th, 2014. Explained all of the details and the conversations that were had with his wife. [redacted] was present with [redacted] while this conversation took place.
[redacted] stated that what it boils down to is that the place they're moving into the date changed so the only day they can move is Sunday the 28th. He said they already hired another company and just want to get their deposit back.
He stated that they had used our services previously in 2007, had a great experience, and wanted to utilize our services again. They had booked for the 26th but unfortunately due to issues moving into the new place, the 26th will not work as they thought.
I informed [redacted] that in an effort of good faith and against company policy, I would refund his deposit of $50.00.
A credit was issued by AAA Movers on September 11, 2014.
I have used AAA Movers on two separate occasions now and wanted to share my positive experience with others.
They moved me from New Hampshire to Minnesota 7 years ago, and everything could not have gone better. I have heard of horror stories about long distance moving but these guys took every precaution possible and all of my belongings made it to MN in one piece!
Then this summer they moved me from my old home to one that we built brand new. They had floor coverings so they would not damage our hard wood floors, and also took extra care to damage our new home. We are very happy with AAA Movers and would definitely recommend them to others.
This is the second time I have used AAA movers. The first time a year ago was a positive experience. They took care and caution with everything and completed the move in the 5 hour time that I was quoted. I moved from a 4 br home to a 2 br townhome.
I moved again this April to a 3 br townhome. It was awful. I was quoted for 6 hours and it took this unorganized crew, 9 hours!! They filled my garbage can with their plastic, put several boxes in the wrong place when they were clearly marked, broke a dish, left plastic under a sofa.
When I called to get a reimbursement for the 3 extra hours over because of how slow and unorganized this crew was, I was met with excuses and going by what the crew said and not taking my experience as a customer much into account.
I am very disappointed with the companies resolution of $175.00.
I will never use this company again. I should have been given the whole amount over the 6 hour quote and a full apology. Instead I got excuses. That's poor customer service.
AAA Movers was contracted to provide moving services for [redacted] on June 18, 2016. The crew was to arrive between 8-am.
Our server had a glitch and the system had it set for an evening arrival. When [redacted] contacted our office- we informed her that we didn't show a morning...
arrival.Our dispatcher sent out the first available crew which was at 6pm. The move took the 3 hr. minimum and was completed by 9:15pm.
Because of the delay AAA Movers offered a refund. The refund of $264.52 (50% of the move amount) was declined.
The refund is still available if accepted by the customer.
Let me know how we need to proceed.
AAA Movers
AAA Movers just recently moved me last Tuesday and they did such an amazing job I just had to share it. They sent out 5 guys and two trucks and they made things go smoothly it was hard to believe that we were actually moving. If we ever move again there is no doubt in my mind that we will be using AAA Movers! Thanks again.
This company did such a great job for me. They moved me from my uptown condo to another uptown condo. They took great care of all of my items and moved very fast. The job took less time then it was originally quoted. I would say that if you are in need of a moving company, AAA Movers is who you should call.
Friendly and very quick.
Initial Business Response /* (1000, 5, 2014/06/05) */
[redacted] states in her complaint that when the movers arrived at her apartment, the truck was not backed up into the loading zone, instead he parked the vehicle further away in the parking lot, this was a distance away and added extra...
time.
I personally went out to both locations, origin address in Crystal and destination address in Plymouth. There is no loading zone. Please see the attached pictures.
At the origin location in Crystal, MN- the apartment complex is [redacted]. This apartment complex has a main entrance- which you will see by the pictures provided, and a side exit door. Both doors and located in the same parking lot as the parking lot is only directly in front of the apartment unit.
[redacted]'s apartment, unit # [redacted], was located on the 3rd floor and in the center of the hallway. The walking distance from her apartment to the front stairway is 45 steps and from her unit to the side right door stairwell is 37 steps. Whichever exit is used, both require the movers to go up and down 3 flights of 7 steps and include (2) 90 degree turns. The front entrance does require two doors to be propped open and the right exit requires one.
At the destination address- the couch wouldn't fit in the elevator and had to be carried up 3 flights of stairs.
[redacted] states that only one mover was working at the delivery location and that the driver didn't do anything. This is an inaccurate statement.
At the destination the driver was bringing the items from the truck to the elevator and would send up the elevator. The laborer would then grab it from the elevator and bring it into the apartment. This is standard moving protocol and insures a steady flow of progress.
The driver did note and [redacted] signed on the paperwork that there was excessive walking at both locations and at the delivery location the elevator was small and wasn't reserved. Therefore, making it sometimes difficult with current tenants taking the elevator.
All items that were moved from the home were padded. [redacted] states in her claim that she has damaged items- but they're not addressed in her claim. AAA Movers will take care of these claims based on the insurance coverage [redacted] selected prior to the move commencing.
A copy of the insurance selection is attached. I would ask that [redacted] send our company a completed statement of claim so we can resolve this issue for her.
With the amount of stairs, turns, walking distance, where the truck had to park, and the small elevator at destination- there's no way this move could have been completed within the 3 hr. minimum. There are inaccurate statements in her claim with regards to our minimum charge, the amount of items moved, and the loading zones designated for moving trucks.
AAA Movers will complete the damage claim once we have received the statement claim. All copies and pictures of the apartment complex is attached.
Please let me know if there is any further information you need.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can agree with AAA movers on the location of my apartment and the steps involved to get to their truck, however in every instance when tenants moved in or out of Sumter Avenue the moving van was backed up to the front of the building. Instead, the moving van was parked in front of the garages impeding residents ability to access their garages.
The items were not padded as I looked into the van and did not see any blankets or padding on my furniture. I was also told that they didn't have picture boxes, but that [redacted] (driver 1) would figure something out.
When I moved into Sumter Avenue it took 3 hours and I had a bedroom moved in at that time. I would have gone with the same company but they no longer do residential moving. I picked AAA movers because they were rated well through the Revdex.com.
I still maintain that the supervisor of the move ([redacted]), purposely took his time. It should not take 5-1/2 hours to move what I had especially since the destination address did have an elevator. I have pictures that show the items moved, I believe most people would agree that with the amount of furniture moved, that the time was padded. I would be happy to forward them onto the Revdex.com.
Final Business Response /* (4000, 9, 2014/06/23) */
Although the destination location had an elevator- elevators take additional time, especially when the elevators are small and not reserved for moving.
Our drivers do not carry picture boxes on the trucks unless specifically requested by the shipper to bring them on moving day. [redacted] placed the pictures into a speed pack which does allow the pictures to be transported safely.
AAA Movers does allow it's customer to come into our office and pick-up all the necessary moving boxes required to complete their move. These boxes are provided at no additional charge. However- these boxes were never picked-up by the shipper.
Per AAA Movers contract- all charges were based on the actual time spent conducting the move. To help bring resolution- AAA Movers will reimburse 1 hr. of charges = $120.00.
If this is not acceptable, AAA Movers would ask that the Revdex.com provide a date with a mediator to help resolve this complaint.
Please let me know if there is any further information you need on our end.
Regards,
[redacted]
AAA Movers Inc.
DON'T EVER USE AAA MOVERS! Everything seemed great from the start but then it all fell apart. Our biggest complaint is that the final bill came in at 69% above the estimate!!!! This is by no means a "Professional Estimate". It's a deliberate Low Ball. They cover their butts by saying that the estimate is not binding or final and you are responsible for all hours billed, so there is nothing you can do after the fact. The fact is , this is FRAUDULENT and is a complete SCAM. I will be going to Channel 5's investigative team to see if they would like to do a report on Moving scams and hi-light AAA Movers.
Most of what they claim in their brochure is false........professional, certified estimate,
We were told we would have 3 trucks, 8 movers, mattress boxes, wardrobe boxes, our upholstered furniture would be wrapped and it would take 8 hours. Well, we got two trucks, 7 movers, no mattress boxes (a mattress did end up being torn), not enough wardrobe boxes (the movers asked if they could help me load the clothes into the back of my suburban!), no wrapping of my Ethan Allen upholstered dinning room chairs or my Henredon upholstered chair and it took over 12 hours. As the day went on, our belongings started to literally be thrown in the truck. Our Ethan Allen dining room chairs were un wrapped, upside down on the steel patio furniture at the very top of the truck. I pointed out the chair to the mover and he said it would be fine.......Ha! It was scratched. I wish I could upload a picture to show you. Yes, I took a picture because I was appalled.
At 3:30 in the afternoon when we could tell that this was going to take a lot longer than they expected we questioned the lead mover. He asked what our original estimate was and he said, " We should be fine and should come in right around that". In hindsight, he was BSing us! He knew exactly what he was doing..
I was home alone at the end of this long 12 hours and the lead mover gave me the bill, which I was suppose to pay immediately. I told him I was uncomfortable with the fact that the final bill was so far off from the estimate and couldn't put it on my visa. I wanted my husband to speak with the gentleman who gave us the estimate and work something out the next morning. Please picture this. I am alone in the house with 7 male movers at 10:30 at night. The lead mover says, " I'm not leaving until you pay me and the clock keeps ticking." I told him I would text my husband and son, who were at a speaking engagement. I texted both and neither replied. He proceeded to stand over me and tell he was going to call the Sheriff and put a lein on my property. I told him I would try to call my husband and son. I called each of them and neither was picking up. He stood there a little longer and said "I'm going to wait in the garage". My husand eventually called back and we decided that in the interest of not having the situation escalate into anything worse and to get them off our property, we would give them the visa and try to work it out later. THIS IS THE DEFINITION OF EXTORTION!!!!!!! I felt very threatened and was afraid. My husband immediately left his speaking engagement and on his way home he called the police. They told him that I should have called them right away. My husband tried talking with AAA movers. After initial discussions, they would not longer return our calls or emails. If you want to save yourself a load of troubles, NEVER USE AAA MOVERS and tell all your friends!!!!!!!
AAA movers did such an amazing job for me and my family I would recommend them always!!!
Initial Business Response /* (1000, 5, 2014/09/12) */
[redacted]Corresponding document attached.
On September 3, 2014 at 4:18pm - [redacted] contacted our office to receive our rates and to inquire about utilizing our services on her upcoming move. Our moving consultant, [redacted]...
discussed our rates and the services our company has to offer.
During their discussion [redacted] had asked if our company had any openings on Sunday, September 28, 2014. [redacted] informed [redacted] that our company is not working Sundays in September as our crews just got off from working 7 days a week during the peak season. [redacted] stated that we do have openings on the 26th, 27th, and 29th. [redacted] elected to move forward with booking her move for the 26th of September. Prior to being able to book her move, [redacted] explained the our cancellation and reservation policies. Part of the booking process includes our company taking a $50.00 non-refundable deposit.
[redacted] explained these policies and informed [redacted] that she needed a credit card # in order to take the deposit and process the reservation. [redacted] informed [redacted] she would need to call her back with that information.
At 4:40pm [redacted] called back to provide her credit card information in order to reserve the reservation. Again, [redacted] discussed our cancellation policies and it is also attached in the moving confirmation that was emailed to the customer. Customer's credit card was charged at 5:01pm.
On Saturday, September 6, 2014 at 11:44am- [redacted] called in to change her move date. Our office is only open on Saturdays for customer to pick-up or return boxes for our free use program. [redacted], an office employee answered the phone. He informed [redacted] that he wasn't able to change the move as he couldn't access our sales system on the weekend and was only in the office to help customers with their box returns and pick-ups. [redacted] stated that she needed to change her move date to Sunday, September 28th. [redacted] again informed her that our office was not conducting moves on Sundays. At this point, [redacted] stated she just wanted to cancel her move and speak to someone about getting her deposit back. [redacted] informed her that he could send an email to her moving consultant and they would return her call on Monday morning. [redacted] also stated since her move is taking place until the end of the month, her rep would be able to address all of her concerns on Monday. [redacted] stated that she didn't have time to call around to other companies and this needed to be done today. [redacted] reiterated that he cannot access the system, and he was only answering the phone to be able to assist in any way he could or answer any questions she may have. Her response was- No- you answer the phone because that's what you get paid to do. She then asked to speak with the owner and [redacted] stated he was not available today, but he could transfer her to his voicemail and he would return the call on Monday. The call was transferred to voicemail.
On September 8th, 2014- [redacted] spoke with her moving consultant [redacted] and [redacted] in our customer care department. Both informed [redacted] again of our company policies.
The Revdex.com complaint was filed on September 8th, 2014.
The reason we know the conversations, dates, and times, is because for quality control and training purposes, all calls are recorded. I, [redacted], listened to the conversations and noted the following:
[redacted] did in fact know that our office was not working on September 28, 2014 before she scheduled her move and elected to hire our company on September 26,2014.
On (2) separate occasions our deposit and cancellation policies were discussed with the consumers before she provided her credit card information to reserve the reservation.
A moving confirmation was emailed out detailing all of the information discussed as well as our cancellation policies again.
I spoke with [redacted], [redacted] husband on September 10th, 2014. Explained all of the details and the conversations that were had with his wife. [redacted] was present with [redacted] while this conversation took place.
[redacted] stated that what it boils down to is that the place they're moving into the date changed so the only day they can move is Sunday the 28th. He said they already hired another company and just want to get their deposit back.
He stated that they had used our services previously in 2007, had a great experience, and wanted to utilize our services again. They had booked for the 26th but unfortunately due to issues moving into the new place, the 26th will not work as they thought.
I informed [redacted] that in an effort of good faith and against company policy, I would refund his deposit of $50.00.
A credit was issued by AAA Movers on September 11, 2014.
I have used AAA Movers on two separate occasions now and wanted to share my positive experience with others.
They moved me from New Hampshire to Minnesota 7 years ago, and everything could not have gone better. I have heard of horror stories about long distance moving but these guys took every precaution possible and all of my belongings made it to MN in one piece!
Then this summer they moved me from my old home to one that we built brand new. They had floor coverings so they would not damage our hard wood floors, and also took extra care to damage our new home. We are very happy with AAA Movers and would definitely recommend them to others.
This is the second time I have used AAA movers. The first time a year ago was a positive experience. They took care and caution with everything and completed the move in the 5 hour time that I was quoted. I moved from a 4 br home to a 2 br townhome.
I moved again this April to a 3 br townhome. It was awful. I was quoted for 6 hours and it took this unorganized crew, 9 hours!! They filled my garbage can with their plastic, put several boxes in the wrong place when they were clearly marked, broke a dish, left plastic under a sofa.
When I called to get a reimbursement for the 3 extra hours over because of how slow and unorganized this crew was, I was met with excuses and going by what the crew said and not taking my experience as a customer much into account.
I am very disappointed with the companies resolution of $175.00.
I will never use this company again. I should have been given the whole amount over the 6 hour quote and a full apology. Instead I got excuses. That's poor customer service.
AAA Movers was contracted to provide moving services for [redacted] on June 18, 2016. The crew was to arrive between 8-am.
Our server had a glitch and the system had it set for an evening arrival. When [redacted] contacted our office- we informed her that we didn't show a morning...
arrival.Our dispatcher sent out the first available crew which was at 6pm. The move took the 3 hr. minimum and was completed by 9:15pm.
Because of the delay AAA Movers offered a refund. The refund of $264.52 (50% of the move amount) was declined.
The refund is still available if accepted by the customer.
Let me know how we need to proceed.
AAA Movers