AAA Movers

On May 7, the customer contacted our office regarding her moving needs on May 27, Our representative Craig [redacted] spoke with the customer and informed her that we had a promotion going for $which included two movers for three hours and the Origin and Destination feeCraig informed the customer it is best to get an inventory of what is going to be moved in order to provide a more accurate quoteThe customer submitted an inventory (attached) which equaled 3,lbsBased on the inventory, our system generated a quote of two men for hoursEach mover on average can move lbsper hour (load and unload) so the math equates to the following: (3,lbs / by lbsper hr= / by movers = hours) Craig informed the customer that anything over the hrminimum would be billed in quarter hours incrementsThe customer was never scheduled for a man moving crew(Please see moving confirmation attached) The customer made the reservation for May 27, with the crew arriving anytime between 11am to 6pm and the movers would call ½ hrprior to arrival Because of the late arrival, AAA Movers sent out a 3rd mover at no additional chargeLuis arrived at the customers home to start prepping the furniture and complete any disassembly needed prior to the two movers and truck arrivingWhen Jamie contacted our office, spoke to our dispatcher Greg, she stated that she would rather do the move the following day as she didn’t want to complete the move late in the eveningGreg said if she wanted to do it tomorrow we could accommodate that and asked her to let us know ASAP as he would need to let the driver know who was in routeShe said she would talk to her partner and give Greg a call backWhen Jamie called Greg back, she requested to move her appointment to the following day, May 28, Greg informed our driver to turn around and advised Luis to head back to the shop On May 28, 2016, our movers arrived at the customers Origin address at 3:15pmThe scheduled arrival time was again 11am -6pmThe movers worked from 3:15pm to 8pm, a total of hours(System calculated quote at hours) AAA Movers provided a credit of $(hour of labor) to the customer for the delay on May 27th The customer has moved with us previously and her total moving expense in was $AAA Movers charges in were $ AAA Movers provided another credit of $making total moving expense $ Total credit for delay on May 27th $ Please see the attached documentation: Moving Confirmation- Emailed on 06-/ Emailed to [redacted] Bill of Lading Refund Receipts- $and $***copied and pasted from email

After further review of the issues regarding this move, the customer was provided with a refund in the amount requestedAAA Movers

This response is in regards to the complaint filed by Dean ***- complaint # [redacted] The consumer contracted our company to provide moving services on June 16, These services included storing and relocating his household items from Brooklyn Park, MN to Brooklyn Park, MN.The household goods were loaded on June 16, and delivered on July 5, Prior to the move commencing on June 16, 2017, Mr [redacted] selected the valuation coverage for his moveMr [redacted] selected to purchase additional coverage up to a value of $15,000On the Declaration Form (copy attached) Mr [redacted] declared his grand piano value at $15,This item being declared at $15,used his entire value of his additional coverageAll remaining items would be covered at the standard coverage of $cents per lbper article Once the delivery was completed on July 5, 2017, Mr [redacted] filled out a Damage Claim form (copy attached) which shows the damaged sofa listed and the form clearly states Maximum Liability of $cents per lbAAA Movers has offered to have the sofa repaired which the costs of the repair is greater than the amount of the claim based on weight x $cents Please see attached supporting documentationAAA Movers has settled this claim based on the coverage selected If the consumer would like to now have the couch repaired, AAA Movers will still have this completed but a settlement request of $2,will not be granted

AAA Movers was contacted on April 10, by [redacted] and [redacted] regarding their upcoming relocation on May 13, [redacted] and [redacted] were looking for a moving company to provide storage and moving services for them as they were planning on relocating some items internationallyOur moving consultant, Becky [redacted] worked with [redacted] and [redacted] on the overall costs and logistics of their moveA quote was provided by Becky and the moves were scheduledOn May 13, our movers arrived as scheduled and prior to the move commencing, the [redacted] 's were requested to select the type of coverage they wanted to place on their household goodsIn Minnesota there are two different options, declared and released valueThe Released Value which is included with the move would cover the household goods at $cents per lbper articleThe Declared Value or Full Value Protection, would be an additional cost and would cover the items based on the coverage amount selected.The [redacted] 's chose the Released Value and signed our Limitations of Liability form on May 13, A copy of this form is attached and highlighted.The move was completed on May 13, and the items were stored in our warehouseOn multiple occasions the [redacted] 's came into our warehouse to access their belongingsThe [redacted] s were planning on moving internationally and tried to remove items to lower the overall weight of their shipment as all oversea moves are based on weight and container sizeThe international move ended up not taking place and on January 27, 2016- their household items were delivered to their new residenceThe Bill of Ladings were signed and the services were completed.On May 19, (almost months) after delivery- we received an email from [redacted] stating they were missing several itemsThe settlement claim they sent listed the following missing items:Box of Women's Shoes $2,800.00Garage Shelf $600.00Box of Easter Decorations $Outdoor Pots $150.00Outdoor Wear $3,200.00Pots and Pans $2,600.00Childrens Wagon Cover $65.00Rug $AAA Movers filed the settlement claim based on the coverage selected prior to the move commencingThe coverage selected was $cents per lbThe claim based on weight had a settlement amount of $300.00.Our company offered $600.00The boxes were PBO (Packed by Owner) and the inventories we have do not show the claimed itemsI would also like to point out that even after the claim settlement was submitted by the [redacted] s, we received another message almost months after delivery stating they are now missing a Queen BedAttached please find supporting documentation showing the coverage selected by the [redacted] s, all signed Bill of Ladings, as well as Liability Terms and Conditions

I am rejecting this response because:Still nothing said about them using their cell phones and not calling in advance like I was told they wouldThis created an inconvenience to usOn top of that whenever I contact Jill about anything she either doesn't respond or takes a very long timeRight now they owe us money for damages and it should not take that long to process when they took payment initially immediately from usI am going to the attorney general for their business practices

Initial Business Response / [redacted] (1000, 5, 2014/09/16) */ On June 4th, 2014- [redacted] filled out the request form and [redacted] in our office quoted to have a man crew at $per hr+ an $fuel surcharge with the movers to arrive on July 7, between 11am-4pm On July 1, 2014- *** called and changed her move date from July 7,to August 15,At this time the piano was added to the move and the fee of $was added to the bill of lading On July 23,2014- [redacted] called and changed her move date from August 15, to August 28, She also changed the arrival time from the afternoon to the morning which is an arrival time between 8-9am On August 28, 2014- AAA Movers did have an issue with one of our new trucksOur dispatcher, ***, left a voicemail stating that we would be a little late because of this unforeseen situationOur truck and crew did arrive at her origin residence at 11am Upon arrival, our team lead completed a walk-through and informed [redacted] that based on the amount of household goods she has to move, she is looking between a 9-hrmove [redacted] informed [redacted] that it may not all fit in this truck [redacted] stated that she was quoted for 6-hours and that's all she wanted to pay for [redacted] explained that there is more in the home to move then what's accounted for on the inventory providedHe explained that all of our services are based on an hourly rate and if the move takes less than what he thinks- she would pay less [redacted] informed [redacted] that he would call the dispatch office as he was concerned it wouldn't fit in one truck When I spoke to [redacted] and he voiced his concerns with the amount of household goods he customer had, I informed [redacted] that if the customer wants a second truck and men I could send them out as a closing fell through and we had an extra truck and crew [redacted] spoke with [redacted] at 11:16am and asked if she wanted to have an additional crew and truck come out [redacted] explained the benefits of not having to spend extra time trying to get it all to fit as well as cutting down on the overall move time and costs [redacted] declined to have the additional movers come at this timeWhen the phone was handed back to [redacted] - [redacted] asked if I could still send out our truck as our trucks have moving attics (box over the cab) and the Penske rental truck did not I agreed to send out a crew to help [redacted] and switch trucks with him At Noon- our 2nd truck and movers arrived at the origin locationWhen the second driver arrived- his crew switched the items [redacted] had on his truck to their truck [redacted] had a dresser, night stands, a sofa, approx20-boxes on the rental truckWhile the second crew was loading our truck with the items on the rental truck- [redacted] and his crew were inside the home prepping and wrapping the furnitureThere was no time which the customer paid to switch the load- nor was there any time in which the crew she was paying for was not workingThe second crew departed at 1:15pm At 7:00pm- the driver called and said the customer wanted to have more guys come out for the delivery as it was getting late and they also have a pod to unload in the drivewayI asked the driver what he was referring to as [redacted] has not mentioned the pod at all I spoke with the customer and informed her that I could send out more guysThe next crew of movers arrived at 7:30pm and another crew arrived at 8:30pmFor the unload portion of her move, [redacted] had a total of guys, thus the reason the unload only took hours The movers also unloaded a ftcontainer that the customer had in the front of her house Below is a breakdown of all charges and what the customer paid for: man moving crew 11am - 10:30pm x $= $2, man moving crew 12pm-1:15pm x $= $(No charge) man moving crew 7:30pm-10:30pm x $120.00= $(No Charge) man moving crew 8:30pm - 10:30pm x $120.00= $(No Charge) Piano Moving Fee $ Fuel Surcharge 1st Truck $ Fuel Surcharge 2nd Truck $ Fuel Surcharge 3rd Truck $(No Charge) Total Invoice Amount: $3, AAA Movers charged [redacted] a total of $2,This move was discounted $1, The following morning, ***'s moving consultant followed up with her as she was the main point of contact throughout her moving process [redacted] and [redacted] agreed to an additional 5% discount (or $deduction) making the amount paid by [redacted] $2, [redacted] received a total discount of $1, To ask for an additional $credit is just unreasonableNot one time in any of the conversations that our company had with [redacted] did she ever mention that there was an issue with the services or the moving crews work ethicShe stated on numerous occasions that our movers were very hard workers, very polite and professional and did a great jobAll of the moving confirmations above clearly state that ALL CHARGES ARE BASED ON THE ACTUAL TIME SPENT CONDUCTING THE MOVENot only did we move her 2,sqft home, but we also unloaded a 23ftcontainer she had parked in front of her house We also had two of our drivers call in and complain about the way ***'s husband was talking to them and the language he was using Please let me know if there is any further information you need on our end Regards, [redacted] AAA Movers Inc ***copied and pasted from email Final Business Response / [redacted] (4000, 8, 2014/09/17) */ The claim filed by [redacted] has been settled Please see the refund receipt below Subject: Receipt from AAA MOVERS Credit Receipt follows: ___________________________________________ =========== TRANSACTION RECORD ========== AAA MOVERS [redacted] CRYSTAL, MN United States WWW.AAAMOVERSINC.COM TYPE: Refund ACCT: Visa $ USD CARDHOLDER NAME : [redacted] CARD NUMBER : ############ [redacted] DATE/TIME : Sep 12:10: REFERENCE # : M AUTHOR# : RETURN TRANSREF: [redacted] Approved - Thank You Please retain this copy for your records ========================================= ***copied and pasted from email

As I stated in the original complaint, we acknowledge that we signed paperwork stipulating the payout process at the time of moveOur move ran longer than quoted (a frequent occurrence at AAA based on customer reviews)By the time the move was completed, we were tired, the movers were in a hurry, so we signed the paperwork very quickly that they put in front of us and told us to "sign here", "initial here"We were not told what we were signing, nor were we offered different coverage In John's response he stated that we asked AAA to pick up our items back in May of because we were moving internationallyThis, like many things John states, is inaccurateI was not offered employment overseas until October of 2015, months after the items were picked upWe requested the move and storage because we sold our house and had not yet found a new one and we anticipated it would be for a short period of timeJohn also fails to comment in his response on key items in our complaint: 1) Brent told me in one of our phone conversations that AAA had insurance that paid out $on the dollar for our items, only to find out that this was in fact inaccurate 2) They did not inventory the items at the time of move like they were obligated to doThey emptied all our vaults after the fact to do an inventory which is when it is likely they lost our itemsHere is the email exchange between myself and Kathi [redacted] at AAA, a full months after the move: From: [redacted] To: [redacted] Subject: RE: Invoice from AAA Movers Date: Fri, Oct 18:25:+ ***, I spoke with Dennis, Shaun did not come in that following week that he was going to do the inventoryDennis is out on the trucks today and I received the ok from the owners for Dennis to go ahead and do the inventory for you, he said he will be doing it Monday for youI do apologize, I was not aware of what Shaun said he would do for you but we will get it taken care of for you and I will let you know once I receive themWould you like a copied emailed over to you once I get them? Thank You, Kathi From: [redacted] [mailto: [redacted] ] Sent: Friday, October 17, 8:AM To: Kathi [redacted] Subject: RE: Invoice from AAA Movers Kathi, Are you able to confirm for us that our units have been inventoried? I was at your building a few weeks back and spoke with Sean (I believe that was his name, he was a Manager) who said he would have it inventoried for us the following week It's clear that AAA does not value customers items because they realize if they lose or damage these items the payout is pennies on the dollarA $offer for items valued over $10k is ridiculous and totally unacceptable

AAA Movers was contracted to provide moving services for [redacted] on June 18, 2016. The crew was to arrive between 8-am.Our server had a glitch and the system had it set for an evening arrival. When [redacted] contacted our office- we informed her that we didn't show a morning arrival.Our dispatcher... sent out the first available crew which was at 6pm. The move took the 3 hr. minimum and was completed by 9:15pm.Because of the delay AAA Movers offered a refund. The refund of $264.52 (50% of the move amount) was declined. The refund is still available if accepted by the customer.Let me know how we need to proceed.AAA Movers

Please see below and attached for our response regarding claim # [redacted] I would like to take a moment and respond to the complaint filed by [redacted] Our office did call the customer the night before to inform her that the truck we had scheduled to arrive at her home was involved in an accident and that we may be a little late arriving the following day as it would depend on the length of time needed for the repair facility to make the repairIf this was the case and we arrived past the original agreed upon window of 8-10am, our company would provide a discount for the delay The repair facility completed the repair on-time and our crew arrived at 9am on July 1st and completed the move by 1:30pmTotal of hrsThe total for the move was $and the customers original estimate was $1,

The statement made by Mr. [redacted] is false and inaccurate. Prior to the move commencing, I, John [redacted] (owner) of the company went over the paperwork with Mr. ***. I explained the two different coverage options AAA Movers offers. AAA Cares Standard- this is the standard coverage offered at no additional cost to the customer and covers his items at $.60 cents per lb. per article, and the second type of coverage offered is our AAA Cares Complete. This coverage is a declared value and costs vary depending on the valuation amount selected and deductible. I informed Mr. [redacted] that during his initial reservation with our moving consultant, Matt ***, that he elected to add $15,000 worth of coverage with a $0 deductible for a fee of $157.50. This is noted on his Bill of Lading invoice. While discussing the valuation options for his items, Mr. [redacted] had wrote down his items and listed $15,000 for his grand piano. He also tried to add a Cello and Viola. I explained to him at his kitchen counter, if he adds these items- he would either have to decrease the coverage on his grand piano or increase the valuation coverage as he was using the total amount ($15,000) declared on his grand piano. He stated that was fine and not to worry about adding the Cello and Viola. Not once did Mr. [redacted] state he wanted to add coverage in his sofa or any other item other than his grand piano. On the attached document – Limitations and Liability- you will find the following terms: To select AAA Movers Cares Complete, you must write on the line below the lump sum dollar amount for the value of your items that may not be less than $15,000. ALL ITEMS falling under this coverage MUST be inventoried. Any items not listed on the inventory list, will not be covered under this valuation and will be placed under the released value of 60 cents per lb. Mr. [redacted] entered in $15,000, signed and dated the agreement. In his response below, Mr. [redacted] writes: The form for items of extraordinary value states only to list items that have a value of more than $100 per pound. I listed three items on that form which I believe to have a value of more than $100 per pound. I did not write in the amount of $15,000 on this form for the declared value of the piano, nor did I direct anyone to write in a value of $15,000. There are a few issues wrong with this statement. 1. Mr. [redacted] did in fact write the amount of $15,000 as he signed and dated the same amount on the Limitations of Liability form. 2. The piano DOES NOT have a value of more than $100 per lb. The weight of the piano is roughly 800 lbs. If the value was more than $100 per lb. x 800 lbs. = $80,000.00 3. The sofa- if valued at $2,000 with an average weight of 190 lbs. would fall under this category. As stated in the previous responses, AAA Movers will agree to have the item repaired. If this is not acceptable, we will proceed with allowing a third party to determine the final resolution.

Initial Business Response / [redacted] (1000, 5, 2014/09/12) */ ***Corresponding document attached On September 3, at 4:18pm - [redacted] contacted our office to receive our rates and to inquire about utilizing our services on her upcoming moveOur moving consultant, [redacted] discussed our rates and the services our company has to offer During their discussion [redacted] had asked if our company had any openings on Sunday, September 28, [redacted] informed [redacted] that our company is not working Sundays in September as our crews just got off from working days a week during the peak season [redacted] stated that we do have openings on the 26th, 27th, and 29th [redacted] elected to move forward with booking her move for the 26th of SeptemberPrior to being able to book her move, [redacted] explained the our cancellation and reservation policiesPart of the booking process includes our company taking a $non-refundable deposit [redacted] explained these policies and informed [redacted] that she needed a credit card # in order to take the deposit and process the reservation [redacted] informed [redacted] she would need to call her back with that information At 4:40pm [redacted] called back to provide her credit card information in order to reserve the reservationAgain, [redacted] discussed our cancellation policies and it is also attached in the moving confirmation that was emailed to the customerCustomer's credit card was charged at 5:01pm On Saturday, September 6, at 11:44am- [redacted] called in to change her move dateOur office is only open on Saturdays for customer to pior return boxes for our free use program***, an office employee answered the phoneHe informed [redacted] that he wasn't able to change the move as he couldn't access our sales system on the weekend and was only in the office to help customers with their box returns and pick-ups [redacted] stated that she needed to change her move date to Sunday, September 28th [redacted] again informed her that our office was not conducting moves on SundaysAt this point, [redacted] stated she just wanted to cancel her move and speak to someone about getting her deposit back [redacted] informed her that he could send an email to her moving consultant and they would return her call on Monday morning [redacted] also stated since her move is taking place until the end of the month, her rep would be able to address all of her concerns on Monday [redacted] stated that she didn't have time to call around to other companies and this needed to be done today [redacted] reiterated that he cannot access the system, and he was only answering the phone to be able to assist in any way he could or answer any questions she may haveHer response was- No- you answer the phone because that's what you get paid to doShe then asked to speak with the owner and [redacted] stated he was not available today, but he could transfer her to his voicemail and he would return the call on MondayThe call was transferred to voicemail On September 8th, 2014- [redacted] spoke with her moving consultant [redacted] and [redacted] in our customer care departmentBoth informed [redacted] again of our company policies The Revdex.com complaint was filed on September 8th, The reason we know the conversations, dates, and times, is because for quality control and training purposes, all calls are recordedI, [redacted] , listened to the conversations and noted the following: [redacted] did in fact know that our office was not working on September 28, before she scheduled her move and elected to hire our company on September 26, On (2) separate occasions our deposit and cancellation policies were discussed with the consumers before she provided her credit card information to reserve the reservation A moving confirmation was emailed out detailing all of the information discussed as well as our cancellation policies again I spoke with [redacted] , [redacted] husband on September 10th, Explained all of the details and the conversations that were had with his wife [redacted] was present with [redacted] while this conversation took place [redacted] stated that what it boils down to is that the place they're moving into the date changed so the only day they can move is Sunday the 28thHe said they already hired another company and just want to get their deposit back He stated that they had used our services previously in 2007, had a great experience, and wanted to utilize our services againThey had booked for the 26th but unfortunately due to issues moving into the new place, the 26th will not work as they thought I informed [redacted] that in an effort of good faith and against company policy, I would refund his deposit of $ A credit was issued by AAA Movers on September 11,

Review: I sent a letter outlining the situation to AAA Movers on 10/23/2013 but received no response. An excerpt follows and the entire letter is uploaded."I apologize for not sending this letter sooner, but due to our move, as well as complications with setting up our computer, it has taken me a few weeks to type this note. While I appreciated several things regarding how AAA Movers assisted with our move, I must admit that there were also some major issues with how the move was handled. ...on the scheduled move date, Saturday, August 17, the crew from AAA movers showed up about 1 1/2 hours later than expected. When they saw our home and belongings, they were distraught, explaining to us that the truck they brought would be insufficient for our move...He explained that because of the time of day and our distance from town, it would not be possible to get a second truck out to our place that day to complete our move....Despite [redacted]'s initial upbeat attitude on Sunday morning regarding getting everything moved quickly with the second truck, it was clear by mid-day that not only would the move take more than a full day, but it would require a third truck... in addition to assisting the crew with loading our items by carrying boxes all day, we had to break down our own shelving units, pack the computer, and allow pictures/mirrors to be packed inadequately as the crew did not have the appropriate packing supplies for these items nor the time to pack them for us although I had confirmed these services prior to our move date....because of the late start(Mon. afternoon)unloading the trucks, we again, were short on time. We willingly assisted with the unloading and set up,... as the crew needed to depart...We did not complete unloading until midnight on Monday." These issues affected not only our family, but our renter's as well since they were scheduled to move in the day we moved out. Thus, the renter began moving in at the same time we were still moving out which created frustration for all partiesDesired Settlement: We understand that the summer is a particularly busy time for a moving company. We also acknowledge that we changed our moving date back one day on short notice. However, we are requesting that AAA Movers split the additional $875 we were charged above the estimate quoted ($4345-$3470). This would be a refund of $437.50. While we understand that your original quote of $3470 was only an estimate, we feel that an overage of 25% is not acceptable in light of the items summarized below and and outlined above.(1) Inaccurate size and number of trucks were allotted for our move on both Saturday and Sunday.(2) Late start by AAA Movers occurred on all three days of our move.(3) We loaded approximately 40% of the boxes ourselves, in addition to reassembling shelving units, and packing fragile items.

Business

Response:

[redacted] I am sorry for the delayed response I did not see the letter so I was unaware of an issue as I would have addressed it earlier. as we have done some restructuring in the company as this summer was the busiest ever. That being said changing the date can turn a lot of things off kilter with a very busy calendar as of which you saw that day. We are allotted a to charge as much as 125% of the original estimate, and it looked like we were right at that amount above which doesn't happen but once or twice a year that we are a little off. Although I

believe that the weight ticket showed that fluctuation in weight from

the original estimate, In the garage it was packed pretty full especially on the one side and I do seem to remember that Clinton claimed some stuff was added to the list from behind the garage. Let me know if that is correct. Hope you have a great year in Montana.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

[redacted],

We appreciate your response to our concerns regarding our move of August 2013. However, we do not agree that the matter is settled satisfactorily. I acknowledge that a late change in the move date does impact the ability of the moving company to insure a smooth move. However, the AAA Mover representative and I discussed a few date change scenarios until we agreed on a date that would work for both the company’s schedule and our timeframe.

I also understand that a 25% overage above a quoted estimate is acceptable in your industry. However, as a moving professional, who came to our home and observed the quantity of items to move, it is reasonable to assume that your educated estimate regarding the size and number of trucks necessary would be reasonably accurate. However, this was not the case. Although you apparently indicated to your employees that one truck of a given size was sufficient, they found that the move required not only one larger truck, but two trucks. Even with two trucks, we were asked to leave items behind that we had to make arrangements to move ourselves.

Regarding your inquiry about additional items being added to the move that were not present during your visit, this was not the case. In fact, we actually got rid of many items after your March visit. In addition to these facts, the move, which was supposed to take one day, ended up taking three. This major deviation adversely impacted your employees and our family, causing much stress and reorganizing.

I urge you to re-read the letter sent on Sept. 27 (copy enclosed) outlining in detail our experience and reconsider our request. We are asking that AAA Movers split the additional $875 we were charged above the estimate quoted ($4345-$3470). This would be a refund of $437.50.

We greatly appreciate your consideration of this request.

Sincerely,

[redacted] and [redacted]

On 07/11/2014 my wife and I hired aaa movers to help us unload our uhaul that we brought from Boise, ID. Two movers showed up to help and before working I was told to sign the agreement. I was told that I had to check the box marked (Insurance to cover 10 cents/pound for any damages incurred during the unloading process), and the option marked replacement coverage was not available even though I was willing to pay the additional cost for the coverage. The two movers were hard working but one of the movers was holding our flat screen TV box near the top of the box with the box "sandwiched" between his hands while the other mover was holding the box from the bottom as it should have been handled. The next thing that happened was that the TV broke through the bottom of the box from the end where the mover was holding at the top of the box. The TV crashed to the concrete steps at the from door causing damage to the TV. Of note, we were still making payments on this $3000 plasma TV. When I called the owner to file a claim it took several attempts over the course of several weeks to finally talk to him about the claim after leaving several messages with his voice mail as well as the secretary. He told me that he would only pay $10 for the damages to our TV which represented 10 cents/pound. I finally received a check in the amount of $10 which took a total of four months to receive. This is "consumer fleecing" at its best to be forced to buy inadeqate insurance from the start and topped with taking four months to get a check for $10 for damage to a $3000 TV which was the result of negligence of the company for hiring unqualified employees, or not adaquately training the employees.

Our moving date started with the team calling and saying they were late, but on their way. When they arrived, one of the two moving men was still intoxicated from the night before and reeked like booze--eyes bloodshot. Really gross.

Our move, from a tiny, well-packed and everything done apartment took hours. They parked the wrong way on a hill which made the packing of the truck precarious and refused to move the truck even though they could have done so.

By the time we were done with Mr. [redacted] and his bad attitude, worried about the clock ticking, I signed off on the move so they would leave. We tipped the sober guy who worked his tail off and sent them on their way. Here was what was broken/damaged: One lamp (stand part), ruined, hole in arm of leather couch #1, deep gouges in side of leather couch #2 (brand new), dinette leather chair (brand new, tag still hanging from it), seat leather completely ruined. It literally looks like it rolled around the truck. Dinette table-couple new scratches on top.

When I called the business to ask about getting my chair fixed I asked [redacted] if she knew one of the guys showed up intoxicated she said no one told her. I told her what was wrong with all above mentioned furniture and told her the only thing I cared about was my ruined dinette chair. She asked for pictures--the first email I sent, she sent me an email back and said "Sorry, only received one picture". So, I took about 30 images--of everything. I sent several emails, also cc'd myself to make sure the images opened, etc. When I spoke to her on the phone, I said I didn't care so much about the couches and table--those I could fix. The chair needed to be re upholstered. I told her that I expected some things to have scratches, etc and she said "Well, I don't". I only wish that were true.

I never heard back from them. I sent another email giving a deadline for their response and they totally ignored me. Their response, I almost forgot, when I spoke with her on the phone and she said that one of the moving guys was in the office with her (I was on speaker phone), was that our furniture had "pet damage". I have never heard such a big lie in my life. And, hello?? I have pictures! I just purchased my leather couch, my roommate purchased hers last year (and lived alone), my dinette set still had the tags on it (I had just paid the new leather chairs off that week) and our house and furniture had zero damage.

Our contract insurance was basic value-which means that "I will be paid 60 cents per pound for the net weight of the lost or damaged item, regardless of the actual value of the item". Which means, weight of two couches, a lamp, a table and one chair should about net enough to have my chair re upholstered. (3 yards at about $15-20 per yard plus labor). They chose, however, to just hide, not return any emails or calls. I am not going to sue them. I am, however, going to post reviews so that other people will utilize another company. I have kept copies of the emails and the damage to our items along with images of the overall condition of our furniture. How said, I don't like leaving negative reviews; however, I am so sick of fly-by-night moving crews that treat women horribly--oh--and apparently it is alright to show up intoxicated when one works for this company. Unbelievable and disappointing!