AAA Mufflers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards,

After a phone conversation with Mr***, Sharp Energy has agreed to put the gallon tank back into service for Mr [redacted] to use up the remainder of his fuelSharp will also be out to pump out the gas that was delivered in November

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is in response to [redacted] response to the original complaint brought by [redacted] to the Revdex.com on 12/ Ms [redacted] said the purchase of original propane was between the seller, Mr [redacted] and buyer Mr& Mrs [redacted] and that Sharp Energy had nothing to do with it? They most certainly didWho determined the amount of propane that was left in the tank and who determined the monetary amount to be paid to sellers? They knew owners changed The last contact that the ***’s had with Sharp Energy was 12/4/ Mrs [redacted] called Sharp and spoke with *** It was a lengthy conversation as Mrs [redacted] was trying to determine just how many “fees” there would be to have a “responsible party” [redacted] said that there is a $per year tank rental fee, $re-connect fee, $application fee and a fee to be put on a will call basis [redacted] said she would speak to her supervisor Mr [redacted] Mr [redacted] was not available on Friday, December 4th He was out of the office because his wife had had surgery and she would see if he would be willing to waive all said fee’s if the ***’s would fill out the application to become a “responsible party” [redacted] told Mrs [redacted] she would call her back on Monday which would have been December 7th The ***’s never heard back from Sharp Energy until this very response to the Revdex.com Complaint! The response just and only speaks of waiving the gas check/re-connect fee The ***’s want to know what happens if Sharp “removes the tank”? Does Sharp reimburse the ***’s for the propane? Is there a fee for removal of the tank and do they leave the property the way they found it? What specifically does “abandon per code” mean? Does Sharp pump out the propane and reimburse the ***’s and then take the top of the tank off like their employee MrLittleton explained to Mr [redacted] in May of and then fill it with sand? Is there a fee for this also?Sharp Energy has not been forthright and has been evasive since the very first contact Mr& Mrs [redacted] has had with them We do not wish to do business with a company such as this After answering the questions that we have, we would have no problem filling out the sacred application as long as there are no hidden fees The only thing we want to do is use the propane we paid for in good confidence and be done with this company and their tank A speedy response would greatly be appreciated as this is going on sixteen months nowWe would need everything in writing before filling out any application.Thank you, [redacted] ***

As she stated, we responded to the smell of propane We determined there was no leak, however we did determine there were minor traces of CO (carbon monoxide) We shut off her furnace and her propane tanks and "red tagged" the system She was told this by our technician.I have no idea why she is complainingI have no idea what the $is forWe even credited the service call of $179.00There is nothing more we are doing on this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Its interesting that you even received an unprofessional response Perhaps it's lack of training or education in terms of customer service It's disappointing I would ask the company president if he approves of an ignorant response too Regards,

We would be able to reconnect the propane tank for the property buyer to use provided they fill out the proper paperwork so that we can set up an account for this and have a responsible partyWe cannot leave the gas on under the old owners name as they do not have any ties to the property any longerAny purchase of the propane by the property buyer was done at settlement between buyer and seller and did not involve Sharp EnergyAs we told the property buyer in a previous conversation we would be glad to waive the gas check/reconnect feeEach time we spoke with the new owners we did explain this business requirement to have the needed paperwork to set the account up so that they could continue to use the propaneThe account was on stop delivery and a delivery was made there in error on 11/11/We have no problem removing the charge for this as this was our mistakeIn order to proceed with reconnect we would need the proper paperwork from the new ownersIf they no longer wish to use the propane then we can remove the tank or abandon it as per codeDates the office spoke to the property buyer09/17/2014, 11/25/2015, 12/02/and 12/03/Sent on: 1/25/2:52:PM

Hi ***, I reviewed this complaint that MrJohn Rodenbaugh had submitted and have found that the company sent a refund check to him back on September 24, for the amount of $150.30. Please let me know if you have any questions or concernsThank you, *** *** Customer
Experience Manager

On 7/31/Mrs*** received a refund of $Refunded was the cost of labor and trip chargeSent on: 1/19/12:52:PM

After a phone conversation with Mr. [redacted], Sharp Energy has agreed to put the 500 gallon tank back into service for Mr. [redacted] to use up the remainder of his fuel. Sharp will also be out to pump out the gas that was delivered in November.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Its interesting that you even received an unprofessional response.  Perhaps it's lack of training or education in terms of customer service.  It's disappointing.  I would ask the company president if he approves of an ignorant response too.
Regards,

We would be able to reconnect the propane tank for the property buyer to use provided they fill out the proper paperwork so that we can set up an account for this and have a responsible party. We cannot leave the gas on under the old owners name as they do not have any ties to the property any...

longer. Any purchase of the propane by the property buyer was done at settlement between buyer and seller and did not involve Sharp Energy. As we told the property buyer in a previous conversation we would be glad to waive the gas check/reconnect fee. Each time we spoke with the new owners we did explain this business requirement to have the needed paperwork to set the account up so that they could continue to use the propane. The account was on stop delivery and a delivery was made there in error on 11/11/2015. We have no problem removing the charge for this as this was our mistake. In order to proceed with reconnect we would need the proper paperwork from the new owners. If they no longer wish to use the propane then we can remove the tank or abandon it as per code. Dates the office spoke to the property buyer. 09/17/2014, 11/25/2015, 12/02/2015 and 12/03/2015 Sent on: 1/25/2016 2:52:50 PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,

As she stated, we responded to the smell of propane.  We determined there was no leak, however we did determine there were minor traces of CO (carbon monoxide).  We shut off her furnace and her propane tanks and "red tagged" the system.  She was told this by our technician.I have no...

idea why she is complaining. I have no idea what the $99.95 is for. We even credited the service call of $179.00There is nothing more we are doing on this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This is in response to [redacted] response to the original complaint brought by [redacted] to the Revdex.com on 12/72015.1.       Ms. [redacted] said the purchase of original propane was between the seller, Mr. [redacted] and buyer Mr. & Mrs. [redacted] and that Sharp Energy had nothing to do with it?  They most certainly did. Who determined the amount of propane that was left in the tank and who determined the monetary amount to be paid to sellers? They knew owners changed.2.      The last contact that the [redacted]’s had with Sharp Energy was 12/4/2015.  Mrs. [redacted] called Sharp and spoke with [redacted].  It was a lengthy conversation as Mrs. [redacted] was trying to determine just how many “fees” there would be to have a “responsible party”.  [redacted] said that there is a $50 per year tank rental fee, $50 re-connect fee, $50 application fee and a fee to be put on a will call basis.  [redacted] said she would speak to her supervisor Mr. [redacted].  Mr. [redacted] was not available on Friday, December 4th.  He was out of the office because his wife had had surgery and she would see if he would be willing to waive all said fee’s if the [redacted]’s would fill out the application to become a “responsible party”.  [redacted] told Mrs. [redacted] she would call her back on Monday which would have been December 7th.  The [redacted]’s never heard back from Sharp Energy until this very response to the Revdex.com Complaint! The response just and only speaks of waiving the gas check/re-connect fee.3.      The [redacted]’s want to know what happens if Sharp “removes the tank”? Does Sharp reimburse the [redacted]’s for the propane? Is there a fee for removal of the tank and do they leave the property the way they found it?4.      What specifically does “abandon per code” mean? Does Sharp pump out the propane and reimburse the [redacted]’s and then take the top of the tank off like their employee Mr. Littleton explained to Mr. [redacted] in May of 2014 and then fill it with sand? Is there a fee for this also?Sharp Energy has not been forthright and has been evasive since the very first contact Mr. & Mrs. [redacted] has had with them.  We do not wish to do business with a company such as this.  After answering the questions that we have, we would have no problem filling out the sacred application as long as there are no hidden fees.  The only thing we want to do is use the propane we paid for in good confidence and be done with this company and their tank.  A speedy response would greatly be appreciated as this is going on sixteen months now. We would need everything in writing before filling out any application.Thank you,[redacted]

Mr. [redacted] the Operations Manager from Sharp Energy went  and saw Mr. [redacted] regarding the underground tank.  Mr. [redacted] and Mr. [redacted] came to an agreement to resolve his issue.

Hello, I have reviewed the account and a check has been placed in the mail for the amount of $74.21.  Ms. [redacted] had her last meter bill of $23.29 taken out of the $100 deposit in order to close out the account.  Again a check has been placed in the mail to Ms. [redacted],...

attention.  Please let me know if you have any further questions. Thank you, [redacted]