AAA New Mexico

Dear Ms [redacted] : Information concerning the above complaint has been brought to my attention It is my understanding that one of our AAA New Mexico members was in need of Mobile Battery Service on September 20, in Deming, New Mexico and that she was told Mobile Battery Service was not available at her locationAAA Mobile Battery Service is only available in select areas during select hours This fact is published twice yearly in the “Journey” magazine, which is mailed free to all AAA New Mexico members Additionally, the availability disclaimer is included within the webpage where the AAA New Mexico member obtained an Instant Quote for a replacement battery AAA New Mexico does not currently have a Mobile Battery Service provider based in Deming, however we are continually expanding our network of Mobile Battery Service providers In the past, AAA New Mexico has been able to offer Mobile Battery Service to members in the Deming area through our contracted Mobile Battery Service provider in Las Cruces Prior to declining service to the member, our Telephone Receiver could have inquired about the possibility of obtaining service through Las Cruces Additionally, the Instant Quote that was forwarded as part of this complaint indicates that the battery price quote obtained by the member was for a Chevrolet Camaro and Mobile Battery Service providers generally do have batteries for such vehicles in stock and available When the member called for service on September 20, however, she stated she needed Mobile Battery Service for a “Hudson Super Six Sedan” and, unfortunately batteries for this vehicle are not available through the Mobile Battery Service programWhen Mobile Battery Service is not available in a specific area, or when the requested battery may not be available, AAA New Mexico members are offered towing to a repair facility where members may purchase a battery This option was given to the member and she declinedIf we can be of any further assistance in resolving this matter, please feel free to contact me at ###-###-####

Dear Ms***, Thank you for the opportunity to look into the concerns you outlined in your Revdex.com complaintWe greatly value our members and I would like to begin by personally thanking you loyal membership We would also like to take this opportunity to extend my apologies for the frustration you have experienced with the insurance staff in our Las Cruces branchPlease understand that this poor expression of customer service is the exception and not the standard by which we conduct businessThis infraction is not tolerated and we have severely dealt with the Insurance Agent in questionWe strive to provide our members and insureds with products and service of the highest possible quality at all timesWe are sorry that this experience has caused you to place your insurance elsewhereWe truly hope we will have the opportunity to provide for your insurance needs again in the future We greatly appreciate you bringing this situation to our attention as this provides us with the opportunity to review our internal processes and improve overall member service If you should have any other questions or concerns, please do not hesitate to contact us at any timeWe truly appreciate your loyal membership and look forward to the opportunity to continue serving your membership needs in the future Sincerely, [redacted]

Complaint: ***
I am rejecting this response because: AAA refused to provide the Las Cruces, New Mexico Mobile Battery Service that AAA is now reporting to the Revdex.com was available to meDespite AAA's claim to the Revdex.com that a service provider in Las Cruces was available to provide Mobile Battery Service to me, AAA had an El Paso, Texas service provider call me, who said there is no way AAA will be providing me with the advertised Mobile Battery ServiceThe battery I requested/received a quote for, is a standard battery on the shelves of ***, *** *** etcThe battery I received the quote for is the correct battery for the small block engine that is in the collector car I own, the body of which is a HudsonAgain, this is a standard battery on the shelves of ***, *** *** etcThis information was clearly explained in detail to the AAA call centerAAA reported they would tow the car but there would be a feeThe AAA internet app for Mobile Battery Service ( *** ) clearly indicated the following was available to me as a member located in the U.S. AAA Battery service utilizes state-of-the-art technology to quickly and accurately diagnose your battery-related problemsBest of all, we come to you, whether at home, the office, or on the roadDesigned with our members in mind, AAA Battery Service is another example of AAA's commitment to provide legendary service to our membersAAA Battery Service provides: Testing of the battery and charging system Installation of a high-quality AAA Battery (if purchased)6-year limited warranty with a 3-year free replacement period Mobile warranty service that comes to you, available throughout the U.Sand Canada The AAA internet app is plain and simple, advertising.Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Attached is the photo of the AAA Mobile Battery Service aa

Dear Ms. [redacted],
Thank you for the opportunity to look into the concerns you outlined in your Revdex.com complaint. We greatly value our members and I would like to begin by personally thanking you loyal membership.
We would also like to take this opportunity to extend my apologies for the...

frustration you have experienced with the insurance staff in our Las Cruces branch. Please understand that this poor expression of customer service is the exception and not the standard by which we conduct business. This infraction is not tolerated and we have severely dealt with the Insurance Agent in question. We strive to provide our members and insureds with products and service of the highest possible quality at all times. We are sorry that this experience has caused you to place your insurance elsewhere. We truly hope we will have the opportunity to provide for your insurance needs again in the future.
We greatly appreciate you bringing this situation to our attention as this provides us with the opportunity to review our internal processes and improve overall member service.
If you should have any other questions or concerns, please do not hesitate to contact us at any time. We truly appreciate your loyal membership and look forward to the opportunity to continue serving your membership needs in the future.
Sincerely,
[redacted]

Dear Ms. [redacted]: Information concerning the above complaint has been brought to my attention.  It is my understanding that one of our AAA New Mexico members was in need of Mobile Battery Service on September 20, 2017 in...

Deming, New Mexico and that she was told Mobile Battery Service was not available at her location. AAA Mobile Battery Service is only available in select areas during select hours.  This fact is published twice yearly in the “Journey” magazine, which is mailed free to all AAA New Mexico members.  Additionally, the availability disclaimer is included within the webpage where the AAA New Mexico member obtained an Instant Quote for a replacement battery.  AAA New Mexico does not currently have a Mobile Battery Service provider based in Deming, however we are continually expanding our network of Mobile Battery Service providers.  In the past, AAA New Mexico has been able to offer Mobile Battery Service to members in the Deming area through our contracted Mobile Battery Service provider in Las Cruces.  Prior to declining service to the member, our Telephone Receiver could have inquired about the possibility of obtaining service through Las Cruces.  Additionally, the Instant Quote that was forwarded as part of this complaint indicates that the battery price quote obtained by the member was for a Chevrolet Camaro and Mobile Battery Service providers generally do have batteries for such vehicles in stock and available.  When the member called for service on September 20, however, she stated she needed Mobile Battery Service for a “1940 Hudson Super Six Sedan” and, unfortunately batteries for this vehicle are not available through the Mobile Battery Service program. When Mobile Battery Service is not available in a specific area, or when the requested battery may not be available, AAA New Mexico members are offered towing to a repair facility where members may purchase a battery.  This option was given to the member and she declined. If we can be of any further assistance in resolving this matter, please feel free to contact me at ###-###-####.