AAA Northampton County

July 11, I received your letter yesterday relating to *** *** of *** ***, PAI spoke to her yesterday afternoon to let her know that her check for $was processed on Tuesday and was mailed yesterdayShe was also notified that she will be receiving a complimentary
membership for this year, due to the various communication errors that took placeI let her know to contact me on Monday if she has not received the checkShe was satisfied with my call.Let me know if you need any additional information from AAA Northampton County.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Review: I had called and spoken with [redacted] to cancel my membership and to have the account notated not to cash the check I had sent. She stated that it had not yet been cashed and she would cancel the membership. The reason the membership was being cancelled was that I was under my parents account being told I could do so since I live in their household. Without any notification or authorization I was taken off of their account and my rate went from $28.00 to $49.00. When I brought that up to [redacted] she said it was because they noticed my age but that it was a policy that had been changed to the age of 26 being acceptable for a child to be on a parental account until 26 now. She then stated I'd have to stay on my own this year but could go back next year. To me that did not seem fair and did not make sense at all.

A few weeks later (1-2 weeks) I called again and spoke to another lady. She stated that the policies were going through changes and that she apologized but that [redacted] had informed me wrong and the check had already been cashed and it could take 3-4 weeks for a refund. At that point I ended the call and called back last week roughly Monday 6/30 or Tuesday 7-1 and was told the checks were being mailed out that day. I live not even 20 minutes from them and have not received the check yet. At this point I am highly frustrated. I work the hours that they are open as well as the call center so it is hard for me to contact them yet I continue to. I have left a volume of messages asking for a call back and have yet to receive one.Desired Settlement: At this point all I want is my $49.00 back so I can be done with them. Their customer service is very poor and I feel they should re-train their reps because out of the 4 I have talked to all of them have had attitudes and were very rude. I myself have been in customer service for almost 6 years now and every time I talk to a customer I include, how is your day going? Or ask myself Am I Really Giving Amazing Service. I feel over 3 1/2 weeks almost 4 weeks is a ridiculous amount of time to wait for a refund especially when their rep inaccurately provided me with information and they made changes to an account without authorization.

Business

Response:

July 11, 2014I received your letter yesterday relating to [redacted] of [redacted], PA. I spoke to her yesterday afternoon to let her know that her check for $49.00 was processed on Tuesday and was mailed yesterday. She was also notified that she will be receiving a complimentary membership for this year, due to the various communication errors that took place. I let her know to contact me on Monday if she has not received the check. She was satisfied with my call.Let me know if you need any additional information from AAA Northampton County.Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,