AAA of Pioneer Valley

On Sunday [redacted] 5 the engine of my van seized on the mass pike. I safely pulled onto should with 3 of my children in car. I call AAA, they transferred me to state police who send tow truck. While waiting I thought it wise to find out my coverage so I can decide what to do. The AAA representative I spoke to on a recorded line told me I got 90 miles of towing. What a relief. [redacted]'s of [redacted] towed us to [redacted] in [redacted] a very sketchy part of the city, and I ended up talking to multiple unhelpful, disrespectful agents from AAA who now said I was not covered for 90 miles and the couldn't find the recording...they intentionally tried to push me to give up saying I should have known what my coverage was before calling. If I did I wouldn't have called and would have gotten towed to the closest shop to where I broke down. My husband tried reasoning with AAA as well and our 3 kids waited as well as the driver who was then missing "business" waiting for dispute to be settled my husband gave in and gave the credit card to pay [redacted] to the driver. No sooner did the driver leave than [redacted] called back to apologize and to say file a reimbursement for full amount and that it had been recorded that the agent made the error saying we were covered for 90 miles. Monday I submitted that along with the original bill for towing. I was distraught to receive a check for [redacted] and a letter from [redacted] saying we were denying full reimbursement.Product_Or_Service: AAA Emergency Road ServiceAccount_Number: XXXXXXXXXXXXXXXXDesired SettlementI am expecting the remaining [redacted] in a refund check as promised by [redacted] as a result of a recorded misinformation by their agent which drove my decision to get towed all the way back home instead of to nearest gas station.Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]The AAA member is correct. Due to a miscommunication between offices, her refund was processed incorrectly. An amended refund will be processed immediately.