AAA Oregon Insurance Company

I am complaining that Sarah B did not offer me/nor mention at anytime, travel insurance that can be cancelled for any reason. I filed a claim for a cruise and it was denied because they did not deem the coronavirus and the US State Department level 4 warning of DO NOT Travel to China a reason to cancel my cruise. YOU OWE ME $3,000 because the travel agent was negligent in her duties.

This begins with horrible customer service, billing issues,false information,being lied too, broken promises (I have phone records so they can pull all the calls, I have dates and times, and emails.
This began when I broke down outside of Portland, Oregon. I was told and promised a rental car, a hotel, and not too worry. I called off?on through the night. They did't do anything the customer rep said. After I broke down, the tow truck drove me to the airport, with my car and everything promised went wrong. I ended up getting a hotel at around 3 or 4am in the morning. Promised when I called back in the morning, someone would be able to help and fix all that went wrong. That also didn't work out. They could do nothing to help me being stranded in Portland at all, I had to pay first, then they would cover me up to $1500 well, I had a 3 year old child at the time, and this was hell and back. My biggest issues were, stop giving me wrong info. and, why pay for trip interruption when it wont help ? I then filed my paper work, I have a email from the guy who helped me, I got very ill, almost died, then after the fact completely forgot about this claim. I recalled it, made contact to the email to that person, couldn't reach him at all, sent a few emails out, I spoke with a few reps and they were to contact me, I wanted to see if the check was cashed or what happened to my claim. No one has reached out to me since. I then have a break down, in my car and call triple AAA, whom I have always bragged about how they were the most excellent to have. being single, I joked that they were my husband, because I thought they really cared. So I call spoke with Ellen, in the Portland office. I am then told they don't want me as a customer. That they have good customers and apparently I m not because I used my calls. I had no idea it was used against you. I was promised help this one time, by end of call, she said opps sorry, I got email and cant help you after all. I will go to the media as well if legal.

You guys have sent a handful of techs to our house to try to solve our car battery issue that we have had for months now. It is a new battery that you installed about six months ago and you keep finding another excuse to not take care of your longtime customer even with proof from 3rd party companies that the battery is no good. We have done everything that you have asked us to do, which included taking hours of my time to get proof that everything with the car is good, except for the battery. The final tech that came to our house told me that alternator is bad and suggested that I get a full scan of my car to verify what the problem is because he said it was not the battery. I already had three companies give me proof (for free) that nothing is wrong with the car and that the battery is bad. Since you guys did not believe these reports, I had a full scan/test done on my car which cost $279.26 (with a new battery installed) that proves that the car is fine and the battery is bad.
We have completed all of your suggestions and now it is time for you guys to stand behind your "values." How about being trustworthy and accountable?

In December 2017 I called AAA to get a tow as I had a flat tire. I was on the side of the highway for 3 hours. They ask where I was, which was I-5 in northern Oregon. I did not know the exact place but later realized I could ask my phone and it told me where I was. I will take the blame of that and put in the letter I wrote to them that they should tell their staff to ask the person to ask their phone. They ask if I was in a safe place. I said I was on the side of the road but was safe. I am lucky that my car was still able to run as it was very cold. I called several times asking where is the tow truck? I was told that it was on its way, several times. After about 3 hours a tow truck came and told me that he was on his way to my car originally but was told by AAA that I was already being helped. He went on his way and on the way back he saw that I was still on the side of the road. He called AAA and told them I was still on the side of he road. They told him to help me. Thanks so much to the tow truck driver. I wrote them a detailed letter stating the times of each event while waiting. In about March 2017 I finally received a call from AAA asking about my letter. He said he would forward it to a supervisor. I never did hear back. So here it is a year later and they have still not ever answered me. All it would have taken is a call back to me showing some kind of sympathy and/or sending me a letter showing how sorry they were, maybe giving me a partial refund or something. I have shared this story with many people. I will be using *** roadside service from now on. I am just glad I was not an elderly person on the side of road.

FOR MANY YEARS MY MOTHER"***" PURCHASED SERVICES FROM THIS COMPANY. (EVEN AFTER SHE HAD DEMENTIA AND WE ASKED THEM TO STOP SENDING HER ADVERTISING ETC). SHE PASSED AWAY IN 2015. I WAS/AM THE EXECUTER OF HER ESTATE. UPON HER DEATH, I CALLED AND MAILED AAA...INFO RELATIVE TO HER DEATH AND ASKED/DEMANDED/PLEADED THEM TO STOP SENDING INFORMATION TO HER..THEY JUST STARTED SENDING IT IN HER NAME TO MY ADDRESS. OVER THE YEARS I HAVE CALLED/EMAILED/*** PLEADED THAT THEY STOP.....TO NO AVAIL I AM VERY TIRED OF GETTING THIS MAIL. IS THERE ANYTHING YOU CAN DO TO HELP US WITH THIS ISSUE? I BELIEVE THIS BORDERS ON HARASSMENT. CAN YOU MAKE THEM STOP? THANK YOU

I have had AAA for over 25 years now. They have always treated me with honesty and respect, I switched to AAA after they treated better than my insurance compant did after an accident in which the other driver was insured with AAA. I was so exasperated with my insurance compay that I made the switch and have never had a complaint or an inkling of dissatifation with them