AAA Oregon/Idaho - Bend Branch

I purchased a Policy from AAA for 2 Vehicles, seemed good Pricing and a A+ rated company, not so fast, though. One of my vehicles I sold and purchase 2 More, I emailed them Jaeneene one of the Insurance agents to take 1 of the vehicles off and add another even giving the VIN #. Thinking pretty much an even swope one for another didn't think much more of it, never got a response so every week I would re send message and leave voice mail still don't think much more about this continued for just over a month. Then sorta hit perhaps they may not have did my upgrade. So after numerous calls finally got a live person to confirm that I was still paying for a vehicle I did not own and did not have insurance even on my new vehicle I was livid is an understatement left lots of messages to call me back never did they ever. I told them if I didn't hear from them by closing of that day I would Policy still no call, so tried one last email and guess what she had blocked my email account. So needless to say have to go find another Company that actually car s about there customers still no contact from AAA Bozo's wish I had read these reviews before hand how shotty this Company cares about their business. What a waste bof time and try getting a Supervisor on the phone get ready for a days journey disgusting business practices.
I too will leave a review daily but when they want to sign you you can't get off the phone with them Buyer Beware.

We are AAA members and as part of that membership we are entitled to some sort of travel agent. We went to the AAA office and were told to email Ann R. After 4 emails we had not received a response. We called the office and left her over 5 voicemails which none were ever returned. It's been over 30 days now and we still have not booked our vacation and have yet to receive any response from Anne or anyone at AAA. We are paying for a service that apparently they will not provide. We plan on canceling our AAA membership and finding an alternative to towing insurance. This is the worst customer service I have dealt with in a while.

We are new to AAA and made our first call after our Miata hydroplaned and sustained some damage to one of the wheels. The wrecker AAA sent drug the front end of the car across the ground (it was just off the road in a flat area!) ripping the front bumper nearly off the car.
The wrecker refused to pay for the damages so we called AAA. They were mediating and about to come to an agreement with us and the wrecker company when they said that because the car was in an accident, they wouldn't be able to help. This was after making us spend hours on getting quotes and then making us find a used bumper to get a quote on.
The thing is...we took photos of the car on the side of the road just before being loaded onto the wrecker...a then got photos of the front of the car being drug across the ground by the wrecker and then of the final damage once the car was up on the wrecker.
AAA says that since the car was in an accident, we can't prove who did this damage to the bumper. The very clear before/during/after pictures we sent them of all of this didn't seem to matter.
Oh...and the wrecker company, according to Google Maps, is based out of this little country farmhouse in the middle of nowhere.
Tomorrow I'm cancelling AAA and will get road side assistance through my insurance carrier. My first experience with AAA and it's a complete joke.

I have been a member of Triple AAA member for a few years. I am very unimpressed with my call to the Colorado Office - I dialed the 1-800 at 6:12 pm on 10/18/2019 first lady who assisted the service call was very nice. She did leave out the detail of having valid registration. So when Jon from H and R Towing company out of Johnstown Colorado, came to pick up the car, refused the tow, keep in mind this is the SAME EXACT vehicle was towed on June 2019 same condition of registration then, and we call on 10/18/2019 to do the same tow on the same car same addresses just opp sit directions. 4 MONTHS LATER, so once my husband told me Jon was refusing the tow, I called back into customer service requesting a supervisor to talk to and I was given "Robert who stated he was a Supervisor and said in quote " That last tow slipped through the cracks" and then he continued to state he would not bend the rule's which I NEVER ASKED HIM TO I AM ASKING THAT THE COMPANY REALIZE THEY MESSED UP AND THAT THEY DO SOMETHING TO RECTIFY THE CURRENT SITUATION.
Once Robert heard me say that he said he could do NOTHING then said FOR I TO HAVE A BETTER EVENING IN AVERY RUDE TONE - which was completely unprofessional. We did call a favor to a friend who towed the car for us.
I WILL NOT STOP POSTING THIS REVIEW UNTIL A MANAGER WHO IS HIGHER UP IN TRIPLE AAA CUSTOMER CALL CENTER THAT DEALS WITH COLORADO ROADSIDE ASSISTANCE PULLS THE RECORDING OF THE CALL WITH THE SUSPERVIOR "ROBERT" FROM THE CALL FROM 1-800 AND DOES SOMETHING HIS UNPROFESSIONAL ATTITUDE AND DOES RECTIFY the problem with HIS SERVICE.

I have been a AAA member since 2015, a premium member at that. On 6/30, my car battery died and wouldn't start. I called AAA, they came out to jump it and it started. The tech told me that the battery didn't fail the "test" that was necessary to replace the battery that is covered under my premium membership - I get 1 free battery replacement a year, that I have never used. He tells me I need to go to a AAA location and have them charge my battery, they'll do another test and then tell me if it can be replaced. It was a Sunday night, it was closed. I wake up to go to work the next morning, my battery is dead again. AAA comes back out, jupmstarts it, and I go directly to the AAA location. They charge my battery, do a test, and say it came back "marginal". The manager at AAA in Falls Church 7 corners was incredibly rude, I asked what the test meant he said "it doesn't mean good. it doesn't mean bad. but we can't help you and we don't know if your battery will work again, therefore we aren't going to replace your battery." so now, under my premium membership, I have no idea if my battery will start tomorrow, and my only option is to buy a battery out of pocket, even though I've been paying for my membership to cover it. I call on 7/2 and spend over an hour on the phone, being transferred to multiple people, no one able to help me, just passing me off to the next person. I finally submitted a case and was told no one could get back to me until 3-5 days. I walk out of work the next day, and sure enough my car battery is dead, again. I call AAA back and request that they please bring my battery so that it can be replaced on the spot if it fails the test. They assure me they will. The tech comes, my battery fails the test, and the tech tells me that AAA doesn't even carry a battery for my 2016 Acura. So, I've been paying a membership for a battery replacement that AAA doesn't even have. The tech tells me I need to go to the dealership and then I will be reimbursed. I take it to the dealership, it costs me $199. I reach out to AAA today for the reimbursement and now I've learned I will only be getting $125 reimbursement. Despite the absolute nightmare to get to this point, them not having the battery, I have no idea why I am paying for this service. I called customer relations and asked for an update on my 7/2 case, and they said they just received it yesterday, 7/8 and someone will get back to me in ANOTHER 3-5 business days. I asked them to please expedite it. I hit another dead end with Carolyn in member services and her best option was to transfer me to a supervisor's voicemail that I'm sure won't call me back. I was told someone will get back to me this week but I feel like I'm on a merry go round. AAA has been years of wasted money. I urge customers to find another solution because the customer service is truly horrific and they will not help when you really need it. I hope this will be rectified or I will absolutely cancel my membership.

If I could give zero stars I would. They lied to me about having online self service access. This service is huge for me. I was promised before I signed up for auto insurance that I could add, delete, change, etc., online without speaking to anyone. Now I get a message stating:
We are unable to assist you online with the requested policy change.
Please call to speak with one of our experienced agents. They say I have to call and can not add a vehicle, delete a vehicle, change coverages online however it says online self service and when I click on that it gives me options of deleting a vehicle, add a vehicle, etc., and then it won't let me and shows the unable to assist message. I am very much an online person and do not want to call anyone especially when I was promised online self service access.

To Whom It May Concern:
I am writing to express my disappointment in a situation that occurred on May 29, 2019. I placed a service call for a tow, but it was my fifth service call and subsequently a charge was to incur. However, ***, my fiance, is the add-on member on my account. He has 3 service calls remaining this year. The tow was for his pickup truck, but he was unable to be present due to attending jury duty. I believe this is an extenuating circumstance, and as the primary member I should have been able to make the call on his behalf and not been charged the $45 fee. Furthermore, I was unable to use the “Plus” membership benefit of free towing up to 50 miles. Therefore, my total charges will be close to $170. I carry the “Plus” membership knowing that my mechanic is some distance away from my home address. I would understand if an add-on member exhausts their calls, but a primary member being unable to use remaining calls from their add-on members is poor practice.
TO MAKE MATTERS WORSE, THE TOW DAMAGED THE VEHICLE! UPON REPAR AT THE AUTO SHOP OUR MECHANIC DISCOVERED THAT THE BRAKE LINE WAS PULLED OUT. WE HAVE PICTURES IF YOU NEED VISUAL PROOF OF THE DAMAGE, AS WELL AS A MECHANIC WHO IS WILLING TO TESTIFY THAT THE DAMAGE WAS CAUSED BY A FAULTY TOW.
To make matters worse, the tow damaged the vehicle. Upon repair at the mechanic it was discovered that the brake line was pulled out. We have pictures if you need visual proof of the damage, as well as a mechanic who can testify that the damage was caused by a faulty tow job.
As a Triple AAA “Plus” member for over nine years I am extremely frustrated that this experience was so awful. To pay for a tow that damaged my vehicle causing additional charges is appalling. I would appreciate compensation in some form. My membership is up for renewal on August 1st. If you are unable to provide compensation, I will not be renewing my membership, and will purchase roadside assistance from my dealership.

I have always heard great things about AAA, so when my jeep was stuck in some gravel, I thought calling them would be an easy fix. I guess I was wrong. The man in the tow truck came in a timely manner, but it all went downhill from there. He seemed to have no idea what he was doing. He actually said, "I could hook my winch up to your wheel, but that might pull the whole thing off." I was completely shocked that he even considered that. I had to tell him to hook the winch up to the frame. Once he was pulling my car out, I heard a snapping sound. He assured me that he didn't damage anything and left. Once I turn my car on, I immediately heard a ridiculously loud noise coming from my muffler. It went on for hours until my bumper was completely warped and melted around the muffler area. Now the whole bumper needs to be replaced. I called AAA within a couple weeks to report the incident and was told I would be contacted within 24 to 48 hours. I was not contacted by Rob until the next week. He told me there was no way to verify that it was their fault, so I should just put it on my own insurance. He also said I was in an accident, which I was not. I was stuck in gravel and needed to be pulled out because there was a tree close to the back of my car and I didn't want to risk hitting it if I pushed my car backwards. I can not believe that I paid for a service only to be treated like a liar and dismissed so quickly. In addition to taking legal action, I will not continue my service with AAA and I will be sharing my experience to anyone who will listen. I don't want anyone else to be mistreated this way.

Had membership with them for a year and when I need aaa for the first time to tow my vehicle, they said only 5 miles..Wow! I could push it that far!! So I canceled my membership and a few weeks later they withdrew membership fees of $157 from my account which made me short on bills. Called to get my money back and aaa says about 2 weeks for my refund..Wow!! Something needs to be done about these scammers!!

Good afternoon, on February 23rd of 2019 I signed up for AAA to obtain their services. I did not have a clear understanding of the services provided so I called them to be explained and see if I could use their services since I was in need of them. Willing to save a little money but also aware that any services have a cost. When I called the lady on the phone told me they could not assist me with providing me the services since I had to wait a 7 days before using the services. Since I was not aware of this, I told them to please cancel the services since they were asking me to pay 9 dollars per mile and I was 50 miles away from home. I decided it was no saving, that I might as well call the towing services and paid $150. Whenever I was on the phone they transfer me over to a different department to help me with my refund. I was told that I would be refunded in 3 business days and that my cancellation had been processed. Here we are on March 12 of 2019 and no refund has been given to me. Today when I called at 6pm I was transferred to Ashley a supervisor and was told that they couldn’t refund me because their monthly services cannot be refunded (even though I made no use of the services and I was advised I would be refunded on 2/23/2019) she advised me that they would coach the person that took my call. But they couldn’t help me with my request. It is sad that companies like this take your money and lie about services to get you to sign up. Save your selves the bad services and customer service this company provides and take your money to a company that will honor what they say. I was not given a refund and am sure since they are a big company they won’t care about reviews but I hope this can be of help to some people. Hopefully this time my cancellation has been processed and I won’t get charge another month for no services provided.

I got triple aaa since i'm buying a new car and when I went to pick up the car. it had some issues so I called triple aaa. they told me we can't tow your car without a one day permit since the vehicle was a government vehicles and the license plates were removed so I went to the DMV and got one day permit. I called them back to let them know I got the one day permit they told me we won't tow your vehicle since you bought it with issues.
how would I know since I bought from an auction
bad customer service the supervisor was rude