AAA Parts

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I am going to address their response one step at time:First, Barber Ford had my vehicle on two separate occasions, once for three days in March (29th -31st) to diagnose the problemThen again on April to begin the repair until May 1st when the vehicle was pulled out by the Warranty Company and [redacted] due to no repair completed to that dateSo it was not many hours as Barber Ford stated in their response, IT WAS A MONTH! Also Barber Ford stated that the "customer decided to take vehicle elsewhere to get a 2nd opinion" which is incorrectAgain the Warranty Company and [redacted] were also not satisfied with the length of time it was taking to repair [redacted] picked up my vehicle from Barber Ford and took it to [redacted] FordNext, as for Barber Ford's comment on the Ford Senior Master Certified Technician working on my vehicle, why was the SUV driven with a bad braking system to Barber Ford Hazletonwhich is miles away, without my permission or knowledge for another mechanic to try and locate the problemIt was taken to Hazleton on the 4/21/and returned to Barber Ford Exeter not repaired on April 24, 2017.According to the paperwork Barber Ford sent to Revdex.com addressing the problem and calling Ford Company's technical hotline for assistance, (the first call was on April 20, 2017, second call on April 26, 2017) what kind of attempted repair was performed on my vehicle for the first nineteen days? They did not call Ford according to their records until April and my vehicle was in their possession for three days in March and from April 6thThe vehicle was pulled out of Barber Ford May 1, by [redacted] and the [redacted] Warranty Company Barber Ford still continued to speak to the Ford Company's hotline about the vehicle on May 2, and on May 5, According to the May 5th conversation from Service Manager Justin at Barber Ford to the Ford Technical Hotline, it states "GOOD MORNING, CUSTOMER IS UNHAPPY WITH THE OVERLAY REPAIR WE PERFORMEDWHERE CAN I LOCATE PROPER OVERLAY WIRE PROCEDURES AND ACCEPTABLE METHODS FOR GOING THROUGH THE FIREWALL/BULKHEAD? THANK YOU." My opinion of that question from Barber Ford to Ford Hotline proves their senior master mechanic and other mechanics at Barber Ford Exeter and Hazleton did not know what the hell they were doing before they cut the hole and did the overlay and went into the firewall and bulkhead of my vehicle According to Barber Ford addressing the damage to the inner fender, I provided picutres of hole Barber Ford madeBarber Ford obtained a picture of the factory hole from a different vehicle I guarantee Ford hotline did not recommend Barber Ford to cut a hole and go into the bulkhead and overlay the four wires in the manner it was doneAccording to Barber Ford's response it seems they are trying to blame Ford's technical hotline for the further repair issues and damage and not taking responsibility themselvesBarber Ford is stating that ultimately after a few repair attempts by [redacted] Ford, my concern was resolvedThat is not trueAccording to service records from [redacted] Ford from 5/1/to 5/11/it took days to repair my vehicle -not a few attempts [redacted] Ford's service record states SAME CODES WOULD NOT CLEARTRUCK IS APART WE NEED A NEW ABS MODULEREMOVED ABS FROM TWO VEHICLES AND CODES CLEAREDLIGHT CAME BACK ONSCANNED FOR CODESSAME CODES FROM LAST TIMEINSPECTED VEHICLE OVERLAY FROM STABILITY MODULE TO ABS MODULEFOUND POOR CONNECTIONS AT [redacted] ABS MODULEREPLACED FOUR WIRES AND PINS TO OVERLAY In reference to the Air conditioning problem, I had no problems with the air conditioning before taking it to Barber Ford on April 6, After receiving the vehicle back on May 11, I did not need to use the A/C until May 17, The A/C was not workingThe compressor and A/C charge were goodBoth my mechanic and [redacted] mechanic looked at the vehicleBoth stated there was no power going to the A/C Unit (compressor) and it looks like a wiring problem [redacted] and Warranty Company made an appointment at [redacted] Ford on June 1, to address the A/C problemAfter a few tests, still no power to A/C unit [redacted] 's service center found out the PCM (processor) was shorted out which is computer for carVehicle was at [redacted] Ford from June 1, to June 19, How can multiple wiring issues happen following Barber Ford's attempt to repair the vehicle ABS Module, which they did not do after days when there were no other problems with the vehicle when it first went in to Barber Ford for ABS ModuleVehicle did not have 83,as Barber Ford states, it had 81,975.Finally, Barber Ford states they understand the inconvenience and try to resolve as quick as possibleTwenty -nine days in Barber Ford's possession with no repair completed is not QUICKBarber Ford states they followed all Ford policies and procedures to address the vehicle with a senior master certified technician working on the vehicle, yet they were asking Ford for the proper overlay wire procedures and acceptable methods for going through the firewall bulkhead FOUR DAYS AFTER MY VEHICLE WAS TAKEN OUT OF THEIR POSSESSIONIn my opinion, Barber Ford attempted the wiring repair without knowing the proper procedures and caused all the problems to my vehicle, some of which are still not resolved Regards, [redacted] **NOTE: Service records are available upon request

Dear ***, In response to the letter we received regarding a complaint id #*** we will provide an explanation that occurred on the *** *** vin #***As you can imagine sometimes working on vehicle with electronic malfunctions is not always a simple
repair and can take many hours to find the root cause of the problem as in this caseThe Technician that worked on the *** is a Senior Master Certified *** Tech (training certs attached) and is well versed in advanced diagnosticsWe followed ***'s workshop procedures per the pinpoint tests for codes we retrieved and the concern was still presentAt that time we contact ***'s Technical Hotline for assistance for this concern (attached) and overlaid wires per ***'s hotline recommendation however this did not resolve the customers concernAn overlay consists of running new wires on a circuit to discount the possibility of a damaged wirecausing high resistance rather than open a wiring harness with many wires to locate a damaged part of the wire/wiresCustomer at that time decided to take vehicle elsewhere to get a 2nd opinion and try to get vehicle repairedUltimately I believe they did resolve his concern after a few repair attempts.To address the customers concerns of damage to the driver side inner fender, we did need to increase existing hole diameter to gain access to the bulkhead to run the overlay that *** recommendedAttached are pictures of a factory hole and a picture of the *** hole, as you can see it was very minimal and doesn't cause any structural or safety issues and is part of the diagnostic steps per ***'s workshop policyThe air conditioning concern that happened on 6-1-to 6-19-where the processor was replaced due to our negligenceThe wires that were overlaid are on a different circuit and do not affect the a/c system operation.Same for the airbag light and the seatbelt warning activator; These warning indicators are not part of the overlay that we performedI would recommend having those concerns diagnosed as it is not uncommon to have malfunctions in a vehicle that is ten years old with 83,miles. Finally, we understand when a vehicle breaks that it causes an inconvenience and we always try to resolve any concern as quick as possible to minimize that. However we followed all *** policies and procedures to address the 2007 *** with a *** Senior Master Certified Technician working on his vehiclethat did not cause and safety and structural damage and the customer was not charged for the many man hours invested trying to resolve this concern as the vehicle was removed before it could be repairedAt this thine we will not be offering any kind of reimbursement in this case. Thank you, Barber F

The customer purchased an extended warranty when he purchased the vehicle and the vehicle was not purchased hereHe would need to seek reimbursement from them for the rental and any other expenses asBarber Ford absorbed all diagnostic, labor and part charges associated with this c/aim before customer took vehicle elsewhere and are not offering any additional compensation at this time.Thank you,Barber Ford

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I am going to address their response one step at time:First, Barber Ford had my vehicle on two separate occasions, once for three days in March (29th -31st) to diagnose the problem. Then again on April 6 to begin the repair until May 1st when the vehicle was pulled out by the Warranty Company and [redacted] due to no repair completed to that date. So it was not many hours as Barber Ford stated in their response, IT WAS A MONTH! Also Barber Ford stated that the "customer decided to take vehicle elsewhere to get a 2nd opinion" which is incorrect. Again the Warranty Company and [redacted] were also not satisfied with the length of time it was taking to repair. [redacted] picked up my vehicle from Barber Ford and took it to [redacted] Ford. Next, as for Barber Ford's comment on the Ford Senior Master Certified Technician working on my vehicle, why was the SUV driven with a bad braking system to Barber Ford Hazletonwhich is 35 miles away, without my permission or knowledge for another mechanic to try and locate the problem. It was taken to Hazleton on the 4/21/17 and returned to Barber Ford Exeter not repaired on April 24, 2017.According to the paperwork Barber Ford sent to Revdex.com addressing the problem and calling  Ford Company's technical hotline for assistance, (the first call was on April 20, 2017, second call on April 26, 2017) what kind of attempted repair was performed on my vehicle for the first nineteen days? They did not call Ford according to their records until April 20 and my vehicle was in their possession for three days in March and from April 6th. The vehicle was pulled out of Barber Ford May 1, 2017 by [redacted] and the [redacted] Warranty Company.  Barber Ford still continued to speak to the Ford Company's hotline about the vehicle on May 2, 2017 and on May 5, 2017  According to the May 5th conversation from Service Manager Justin at Barber Ford  to the Ford Technical Hotline, it states "GOOD MORNING, CUSTOMER IS UNHAPPY WITH THE OVERLAY REPAIR WE PERFORMED. WHERE CAN I LOCATE PROPER OVERLAY WIRE PROCEDURES AND ACCEPTABLE METHODS FOR GOING THROUGH THE FIREWALL/BULKHEAD? THANK YOU."  My opinion of that question from Barber Ford to Ford Hotline proves their senior master mechanic and other mechanics at Barber Ford Exeter and Hazleton did not know what the hell they were doing before they cut the hole and did the overlay and went into the firewall and bulkhead of my vehicle.  According to  Barber Ford addressing the damage to the inner fender, I provided picutres of hole Barber Ford made. Barber Ford obtained a picture of the factory hole from a different vehicle .  I guarantee Ford hotline  did not recommend Barber Ford to cut a hole and go into the bulkhead and overlay the four wires in the manner it was done. According to Barber Ford's response it seems they are trying to blame Ford's technical hotline  for the further repair  issues and damage and not taking responsibility themselves. Barber Ford is stating that ultimately after a few repair attempts by [redacted] Ford, my concern was resolved. That is not true. According to service records from [redacted] Ford from 5/1/2017 to 5/11/2017 it took days to repair my vehicle -not a few attempts. [redacted] Ford's service record states SAME CODES WOULD NOT CLEAR. TRUCK IS APART . WE NEED A NEW ABS MODULE. REMOVED ABS FROM TWO VEHICLES AND CODES CLEARED. LIGHT CAME BACK ON. SCANNED FOR CODES. SAME CODES FROM LAST TIME. INSPECTED VEHICLE OVERLAY FROM STABILITY MODULE TO ABS MODULE. FOUND POOR CONNECTIONS AT [redacted] ABS MODULE. REPLACED FOUR WIRES AND PINS TO OVERLAY.  In reference to the Air conditioning problem, I had no problems with the air conditioning before taking it to Barber Ford on April 6, 2017. After receiving the vehicle back on May 11, 2017 I did not need to use the A/C until May 17, 2017. The A/C was not working. The compressor and A/C charge were good. Both my mechanic and [redacted] mechanic looked at the vehicle. Both stated there was no power going to the A/C Unit (compressor) and it looks like a wiring problem. [redacted] and Warranty Company made an appointment at [redacted] Ford on June 1, 2017 to address the A/C problem. After a few tests, still no power to A/C unit. [redacted]'s service center found out the PCM (processor) was shorted out which is computer for car. Vehicle was at [redacted] Ford from June 1, 2017 to June 19, 2017. How can multiple wiring issues happen following Barber Ford's  attempt to repair the vehicle ABS Module, which they did not do after 29 days when there were no other problems with the vehicle when it first went in to Barber Ford for ABS Module. Vehicle did not have 83,000 as Barber Ford states, it had 81,975.Finally, Barber Ford states they understand the inconvenience and try to resolve as quick as possible. Twenty -nine days in Barber Ford's possession with no repair completed is not QUICK. Barber Ford states they followed all Ford policies and procedures to address the vehicle with a senior master certified technician working on the vehicle, yet they were asking Ford for the proper overlay wire procedures and acceptable methods for going through the firewall bulkhead FOUR DAYS AFTER MY VEHICLE WAS TAKEN OUT OF THEIR POSSESSION. In my opinion, Barber Ford attempted the wiring repair without knowing the proper procedures and caused all the problems to my vehicle, some of which are still not resolved. 
Regards,
[redacted]NOTE: Service records are available upon request