Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.the photos say all that needs to be said about this issue and no one from the maids ever contacted me after my email and photos were reviewed with 'Pat' so I take issue with them saying all my issues have been addressedI don't have the time to go back and forth so many times with Janet via email to address what should be a simple issue especially after seeing the photosIt was clear I wasn't getting through to Janet via email even after I sent the photos so I decided to not engage with her after my email with photos...I was waiting to hear back once the photos were reviewed with management on July 20th but no one ever got back in touch with me....no further action is needed I just thought the Revdex.com should know how poorly one of their member companies was servicing customers.? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThey offered NO resolutionThey are incorrect in many pointsThe facts are that they did not clean the house anywhere near the promises they make in their literatureFor instance the not using chemicals on the floor has nothing to do with the fact that there were large areas where they had not even swept the floorWe have pictures taken less than an hour after they left that show thisIt does not explain why one bathtub was never cleaned and the other and a shower were still left more dirty than cleanAs to their return, this "OCD" manager NEVER confirmed the time for the return visitWe were not thereHad she made contact and received a response she would have known not to send the team at that timeJust because she sent an e-mail with a time that we never confirmed does not excuse them from honoring their promiseBottom lineI have on three occasions, with them directly, through their franchise corporate office and through Revdex.com to resolve this matterIt is very simple, Come back at a confirmed time and honor your guarantee to make it rightThey will be paid for completing the work and all will be wellTheir refusal to have the integrity to do the right thing and their almost obsessive need to be 'right' rather than give good cus***er service is what is preventing resolution Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.the photos say all that needs to be said about this issue and no one from the maids ever contacted me after my email and photos were reviewed with 'Pat' so I take issue with them saying all my issues have been addressedI don't have the time to go back and forth so many times with Janet via email to address what should be a simple issue especially after seeing the photosIt was clear I wasn't getting through to Janet via email even after I sent the photos so I decided to not engage with her after my email with photos...I was waiting to hear back once the photos were reviewed with management on July 20th but no one ever got back in touch with me....no further action is needed I just thought the Revdex.com should know how poorly one of their member companies was servicing customers.? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThey offered NO resolutionThey are incorrect in many pointsThe facts are that they did not clean the house anywhere near the promises they make in their literatureFor instance the not using chemicals on the floor has nothing to do with the fact that there were large areas where they had not even swept the floorWe have pictures taken less than an hour after they left that show thisIt does not explain why one bathtub was never cleaned and the other and a shower were still left more dirty than cleanAs to their return, this "OCD" manager NEVER confirmed the time for the return visitWe were not thereHad she made contact and received a response she would have known not to send the team at that timeJust because she sent an e-mail with a time that we never confirmed does not excuse them from honoring their promiseBottom lineI have on three occasions, with them directly, through their franchise corporate office and through Revdex.com to resolve this matterIt is very simple, Come back at a confirmed time and honor your guarantee to make it rightThey will be paid for completing the work and all will be wellTheir refusal to have the integrity to do the right thing and their almost obsessive need to be 'right' rather than give good cus***er service is what is preventing resolution Regards, [redacted]