Dear Mrs [redacted] I spoke with our GM, [redacted] he mentioned he spoke to you and verified your address The paperwork has been overnighted to you When you receive it please do not hesitate to call [redacted] or our office manager, [redacted] if you need help or have questions As soon as we receive these documents back in the mail we will mail you the check Thank you, [redacted]
Dear Mr [redacted] , I am very sorry for the delay in getting your GAP refundedI looked into the concern and the paperwork was not submitted properly The cancellation was effectively handled yesterday and back dated to your original cancel date You will be receiving a check for $in the mail by this coming Monday I will follwith you to ensure you received it Again, my apologies for the delayHave a nice day, Shanna McGrath
Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ Contact Name and Title: [redacted] CFO Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mcgrathag.com [redacted] our General Manager, has been in touch with [redacted] We are going to explore some options to help [redacted] I will send this back and wait for her response to the actions we take and whether they are satisfactory or not [redacted] should be her sole person to contactHe will make sure to stay in touch Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/13) */ Around the 28th of September the McGrath general manager [redacted] finally called me backHe repeatedly told me not to be angry and that these things just "happen"He also said "this happens all the timeIts like when you walk down the street and you sprain an ankle, these types of things just happen"After he got the complaint from the Revdex.com he then changed his mind and said that they would tow down my car to their business to take a look at itOn September 22nd I was called and told to bring it to [redacted] auto in [redacted] so they could diagnose the car even though the Toyota dealership in [redacted] had diagnosed the car and said the transmission needed to be replacedThe car has been in the [redacted] shop for almost two weeks now and they're just going to flush the transmissionI called the McGrath dealership this morning and they are "deciding" if they'll allow me to take the car to another mechanic to get another optionI want my car fixed and on timeI'm sick and tired of waiting around and not having my carMe and my mom both have health issues and we both need our carsI'm also sick and tired of not being called regarding my car and what they're doing to it Final Business Response / [redacted] (4000, 14, 2015/10/19) */ Contact Name and Title: [redacted] CFO Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mcgrathag.com Due to the issues with this vehicle, we agreed to purchase the vehicle back from the client
Dear Mr [redacted] , This complaint was sent to [redacted] Acura of Morton Grove and we cannot find your name in our system If the vehicle was purchased under a different name please let me know so I can look into your concern There are additional [redacted] Acura locations- Westmont, IL and Chicago, IL that are not owned by the same Dealer Principle If I can assist with getting you in touch with the correct person please let me knowThank you, [redacted]
Good Afternoon Mr [redacted] I apologize for the time it has taken for the cancellation Your cancellation was received by the warranty company on 1-18- Our office manager has informed me that we (McGrath Acura) received the cancellation verification and the money back for the warranty on Friday, 3- A check from McGrath was cut yesterday and will be overnighted today to your lender Again, my apologies for the length of time this has taken If I can assist you further please do not hesitate to contact me, I've included my contact information belowThank you for your businessSincerely, Shanna McGrath [email protected]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/07/22) */ Contact Name and Title: [redacted] CFO Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mcgrathag.com Our general manager, ***, spoke to the client and verified that was part of the dealHe issued a check back to the client for the previously agreed upon amountWe apologize for the inconvenience
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Eric [redacted]
Dear Mrs [redacted] I spoke with our GM, [redacted] he mentioned he spoke to you and verified your address The paperwork has been overnighted to you When you receive it please do not hesitate to call [redacted] or our office manager, [redacted] if you need help or have questions As soon as we receive these documents back in the mail we will mail you the check Thank you, [redacted]
Dear Mr [redacted] , I am very sorry for the delay in getting your GAP refundedI looked into the concern and the paperwork was not submitted properly The cancellation was effectively handled yesterday and back dated to your original cancel date You will be receiving a check for $in the mail by this coming Monday I will follwith you to ensure you received it Again, my apologies for the delayHave a nice day, Shanna McGrath
Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ Contact Name and Title: [redacted] CFO Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mcgrathag.com [redacted] our General Manager, has been in touch with [redacted] We are going to explore some options to help [redacted] I will send this back and wait for her response to the actions we take and whether they are satisfactory or not [redacted] should be her sole person to contactHe will make sure to stay in touch Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/13) */ Around the 28th of September the McGrath general manager [redacted] finally called me backHe repeatedly told me not to be angry and that these things just "happen"He also said "this happens all the timeIts like when you walk down the street and you sprain an ankle, these types of things just happen"After he got the complaint from the Revdex.com he then changed his mind and said that they would tow down my car to their business to take a look at itOn September 22nd I was called and told to bring it to [redacted] auto in [redacted] so they could diagnose the car even though the Toyota dealership in [redacted] had diagnosed the car and said the transmission needed to be replacedThe car has been in the [redacted] shop for almost two weeks now and they're just going to flush the transmissionI called the McGrath dealership this morning and they are "deciding" if they'll allow me to take the car to another mechanic to get another optionI want my car fixed and on timeI'm sick and tired of waiting around and not having my carMe and my mom both have health issues and we both need our carsI'm also sick and tired of not being called regarding my car and what they're doing to it Final Business Response / [redacted] (4000, 14, 2015/10/19) */ Contact Name and Title: [redacted] CFO Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mcgrathag.com Due to the issues with this vehicle, we agreed to purchase the vehicle back from the client
Dear Mr [redacted] , This complaint was sent to [redacted] Acura of Morton Grove and we cannot find your name in our system If the vehicle was purchased under a different name please let me know so I can look into your concern There are additional [redacted] Acura locations- Westmont, IL and Chicago, IL that are not owned by the same Dealer Principle If I can assist with getting you in touch with the correct person please let me knowThank you, [redacted]
Good Afternoon Mr [redacted] I apologize for the time it has taken for the cancellation Your cancellation was received by the warranty company on 1-18- Our office manager has informed me that we (McGrath Acura) received the cancellation verification and the money back for the warranty on Friday, 3- A check from McGrath was cut yesterday and will be overnighted today to your lender Again, my apologies for the length of time this has taken If I can assist you further please do not hesitate to contact me, I've included my contact information belowThank you for your businessSincerely, Shanna McGrath [email protected]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/07/22) */ Contact Name and Title: [redacted] CFO Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mcgrathag.com Our general manager, ***, spoke to the client and verified that was part of the dealHe issued a check back to the client for the previously agreed upon amountWe apologize for the inconvenience
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Eric [redacted]