I purchased a Kia Forte from Prestige Kia in August of Beginning in November of 2015, the vehicle started to have intermittent start issuesThe problem persisted and became more frequent until the last time I brought it to the dealership on March 20, This is the sixth time it has been at the dealership for the same issue When the problem happened the second time (October of 2016), it was brought to the dealerThey did not offer a loaner vehicleI was told that I would hear from them when the car was finished in the service departmentMy car was at the dealership all weekendI called on Monday morning and was told that " [redacted] " tried to call both my phone and a second number several times and couldn't get anyoneNeither numbers had any missed calls or voicemail messagesI was effectively left without a car for daysI expressed my dissatisfaction and was assured that the vehicle would not have this problem again In February of 2017, the car was brought in
I recently purchased a Ford F-at the Prestige Auto Corporation in Eau Claire, WI on JAN During the purchasing process I specifically asked the dealer [redacted] if the truck came with a tow package because I have a trailer to towHe stated, "yes it does"At that time I went out to transfer a hitch step from my old truck to the new truck and discovered it did not even have a hitch on the new truckI immediately went back in and asked ***, how can it have a tow package if it doesn't even have a hitch? At that time I was already in the finance office getting ready to sign on the dotted line to purchase the vehicle [redacted] brought in a promissory note stating that they owed me a hitch and the wiring to go along with itAbout 2-weeks later, the service department finally contacted me and said that my hitch and wiring harness were in so I set up an appointment to get it installed and no extra chargeI asked them if it was a class or a class hitch
Walked into Prestige Auto with every intention of purchasing a vehicleI stood by the front desk for a good 10-minutes and was never greeted by anyoneI went and sat at a table kitty corner across the aisle from the front deskI sat there for at least an entire hour and was never greeted or talked to by ANYONE! Several sales people walked past me, and not one asked if I had been helped, or if I needed anythingI drove across town and purchased a vehicle from a competitorToo bad, Prestige
Prestige Kia sent me a flyer, which said I won $for sure I read the small print When I went in to the show room, I did not win because the number on my flyer did not match the winning number I found the flyer to be very deceptive, and suspect the contest is fake
On May 1st we purchased a Sorento from the above auto groupOnly after finalizing our loan and purchased an extended warranty did we find out there was only one keyWe were actually installing our car seats and putting our year old and month old in themIt was snowing outside so I didn't make a big deal about it When I later inquired about it, the salesperson told me that they just don't replace keys on vehicles they acquire without a spareOkI then emailed the manager to let him know my displeasure with situation and at least get an explanation from himIn the email I stated that I no longer cared to business with them if the situation was not addressedI was given no responseOver a month later, I emailed him (***) again after receiving a flier for their customer appreciation picnicThe next day, I received a call from their service and maintenance (not sure what they have to do with the situation)department welcoming me to the Prestige family...this gentleman
I recently bought a Car from Prestige Auto, I was told at the time of purchase that they covered everything bumper to bumper that would go wrong with the vehicleI found once I got home that the driver's side door had a crack in itAt the time of the sale did not notice it but it was covered in snow and they did not wash it until after I signed the paperwork to purchase said vehicle I have asked them to repair it and was told because I can not prove when it was cracked that they would not cover it Also want to file a discrimination against themThey treated me different because I didn't buy new! So I feel discriminated againstThis car dealership took advantage of me and are now leaving me out to dryI brought in my trade in with an almost full tank of gas and they refused to reciprocate and send me on my way with a tank of gasThey are backing out of what they told me, bumper to bumper warranty, I do believe the back driver's side door is between the bumpers and they didn't
On November 5, I purchased a Chevy Malibu from Prestige AutoWhen I arrived with my father, a salesman named *** pointed out a couple cars that were not all that appealing to meThen he showed me the white Chevy Malibu that I ended up purchasingI really liked the look, style and size of this car and that it was newer (2016) I thought the price was very good for a This is the only car that I asked ***, the salesman, specific questions about Since I would be upgrading from a 2007, I wondered to myself whether this car had any fancy features in itI asked ***, in a joking manner, “So, is it like naked inside or what? Is that why the price is so good?” *** politely laughed and shook his head no “No, not at all.” he said He then proceeded to list a number of nice-sounding features that this car had including a rear-facing camera, heated seats, On Star capability, and remote start He then went into a fairly detailed explanation of how they price the
Crooked operation from start to finishI leased a new vehicle from themI asked before I leased if there were fees and charges to return the vehicleI was told no as long as you don't come in with the bumper hanging off or somethingOnly to find out that there is a return fee! I went in to explore my options at lease end in OctoberI said I didn't want them to run my credit as I was not intending to purchase that dayThey ran my credit through banks and for 25,I have no idea where the 25,amount even came fromI called and my salesman says he has no idea what happened and would find out and call me right backThat was weeks agoMy car was goodTheir moral compass, honesty and service ha been despicable from the startI will never do business with them again and will make sure no one I know does either!
Kia, Eau Claire sends letters with handwritten (or the appearance of) name and address without listing their return address The letter is about trading in your vehicle The letters have been addressed to my son, Andrew and active duty Military member that has been tragically killed this past year We have called on several occasions asking that they stop sending the letters and are always met with unsympathetic and rudeness or forded to a answering message and no call is returned We have asked that this practice stop as in it painful to constantly see our sons name hand written on an envelop...they have not We have tried several ways to have them stop and they callously continue the practice of sending these
Bought a Kia Rondo for my son, we had the oil changed and tires rotated and had the vehicle inspection done at are local Kia dealer in Wausau where my wife bought her car, found out that the timing belt is suppose to have a sticker on it to tell when it was replaced, no sticker so we had it changed for $and then found out that the a/c compressor doesn't work, they showed us that they inspected the car before we bought and didn't disclose any of these issues, Kia is known for there timing belts to be replaced so this would have been some important info to let us know, the girl that handles the paperwork is also for rudeI hope they do the right thing and disclose important info to there customers even if a used car that's just good business
I purchased a Kia Forte from Prestige Kia in August of Beginning in November of 2015, the vehicle started to have intermittent start issuesThe problem persisted and became more frequent until the last time I brought it to the dealership on March 20, This is the sixth time it has been at the dealership for the same issue
When the problem happened the second time (October of 2016), it was brought to the dealerThey did not offer a loaner vehicleI was told that I would hear from them when the car was finished in the service departmentMy car was at the dealership all weekendI called on Monday morning and was told that "***" tried to call both my phone and a second number several times and couldn't get anyoneNeither numbers had any missed calls or voicemail messagesI was effectively left without a car for daysI expressed my dissatisfaction and was assured that the vehicle would not have this problem again
In February of 2017, the car was brought in
I went to trade in my car for a used kia suv, without doing any paperwork or letting me see the used car the salesperson *** told me I would not be able to get financing due to negative equity, that with rebates and interest rates I would only qualify for a new suv She was not the salesperson I had apt to see as she said Jeremiah was busyThey took my car to drive and had me look at a small suv outlander sport, that was perfect for usAfter some time she came out and said due to my credit and trade in for car, that only way to trade it in would be for the full size outlanderShe said only bank would approve me, Ally and only in that suv they had die to the rebatesThe finance person came back and said payments would be a monthI said I can not afford that, and said no we would passHe said hold on came back and said a month at percentI said thats too much we can not afford thatHe said the bank wont do anything else for me thats as far as he could push t
I recently purchased a Ford F-at the Prestige Auto Corporation in Eau Claire, WI on JAN During the purchasing process I specifically asked the dealer *** *** if the truck came with a tow package because I have a trailer to towHe stated, "yes it does"At that time I went out to transfer a hitch step from my old truck to the new truck and discovered it did not even have a hitch on the new truckI immediately went back in and asked ***, how can it have a tow package if it doesn't even have a hitch? At that time I was already in the finance office getting ready to sign on the dotted line to purchase the vehicle*** brought in a promissory note stating that they owed me a hitch and the wiring to go along with itAbout 2-weeks later, the service department finally contacted me and said that my hitch and wiring harness were in so I set up an appointment to get it installed and no extra chargeI asked them if it was a class or a class hitch
Watch out of for the service departmentWhen I purchase my Kia Sorento, I was told that all oil changes had to be done at the Kia Dealership or at least purchase the oil filter from them to in order to guarantee the warranty on my vehicleI've gotten all my oil changes done as I was toldHowever, per my manual the oil changes only needed to be done every miles and the service department said no they recommend every miles because we live in extreme temperaturesContacted Kia directly, they said they had never heard of such a thing and that if the manual stated miles than that is when the oil changes are to be doneThen this last weekend, I pulled up to get an oil change, it was going to be at least a hour waitSince I was told I "had to have a Kia oil filter" I went in bought the filter and went to another Lube shop for the oil changeThat is when they informed me of the law that this dealership is breakingSince they said that I "had to use the Kia oil filter", per the law, the oil filter is to be free to the consumerDuring this entire time, I've been getting charged for the filterDon't believe what this dealership saysDo your research!!! Won't ever buy another vehicle from this organization
I purchased a Kia Forte from Prestige Kia in August of Beginning in November of 2015, the vehicle started to have intermittent start issuesThe problem persisted and became more frequent until the last time I brought it to the dealership on March 20, This is the sixth time it has been at the dealership for the same issue When the problem happened the second time (October of 2016), it was brought to the dealerThey did not offer a loaner vehicleI was told that I would hear from them when the car was finished in the service departmentMy car was at the dealership all weekendI called on Monday morning and was told that " [redacted] " tried to call both my phone and a second number several times and couldn't get anyoneNeither numbers had any missed calls or voicemail messagesI was effectively left without a car for daysI expressed my dissatisfaction and was assured that the vehicle would not have this problem again In February of 2017, the car was brought in
I recently purchased a Ford F-at the Prestige Auto Corporation in Eau Claire, WI on JAN During the purchasing process I specifically asked the dealer [redacted] if the truck came with a tow package because I have a trailer to towHe stated, "yes it does"At that time I went out to transfer a hitch step from my old truck to the new truck and discovered it did not even have a hitch on the new truckI immediately went back in and asked ***, how can it have a tow package if it doesn't even have a hitch? At that time I was already in the finance office getting ready to sign on the dotted line to purchase the vehicle [redacted] brought in a promissory note stating that they owed me a hitch and the wiring to go along with itAbout 2-weeks later, the service department finally contacted me and said that my hitch and wiring harness were in so I set up an appointment to get it installed and no extra chargeI asked them if it was a class or a class hitch
Walked into Prestige Auto with every intention of purchasing a vehicleI stood by the front desk for a good 10-minutes and was never greeted by anyoneI went and sat at a table kitty corner across the aisle from the front deskI sat there for at least an entire hour and was never greeted or talked to by ANYONE! Several sales people walked past me, and not one asked if I had been helped, or if I needed anythingI drove across town and purchased a vehicle from a competitorToo bad, Prestige
Prestige Kia sent me a flyer, which said I won $for sure I read the small print When I went in to the show room, I did not win because the number on my flyer did not match the winning number I found the flyer to be very deceptive, and suspect the contest is fake
On May 1st we purchased a Sorento from the above auto groupOnly after finalizing our loan and purchased an extended warranty did we find out there was only one keyWe were actually installing our car seats and putting our year old and month old in themIt was snowing outside so I didn't make a big deal about it When I later inquired about it, the salesperson told me that they just don't replace keys on vehicles they acquire without a spareOkI then emailed the manager to let him know my displeasure with situation and at least get an explanation from himIn the email I stated that I no longer cared to business with them if the situation was not addressedI was given no responseOver a month later, I emailed him (***) again after receiving a flier for their customer appreciation picnicThe next day, I received a call from their service and maintenance (not sure what they have to do with the situation)department welcoming me to the Prestige family...this gentleman
I recently bought a Car from Prestige Auto, I was told at the time of purchase that they covered everything bumper to bumper that would go wrong with the vehicleI found once I got home that the driver's side door had a crack in itAt the time of the sale did not notice it but it was covered in snow and they did not wash it until after I signed the paperwork to purchase said vehicle I have asked them to repair it and was told because I can not prove when it was cracked that they would not cover it Also want to file a discrimination against themThey treated me different because I didn't buy new! So I feel discriminated againstThis car dealership took advantage of me and are now leaving me out to dryI brought in my trade in with an almost full tank of gas and they refused to reciprocate and send me on my way with a tank of gasThey are backing out of what they told me, bumper to bumper warranty, I do believe the back driver's side door is between the bumpers and they didn't
On November 5, I purchased a Chevy Malibu from Prestige AutoWhen I arrived with my father, a salesman named *** pointed out a couple cars that were not all that appealing to meThen he showed me the white Chevy Malibu that I ended up purchasingI really liked the look, style and size of this car and that it was newer (2016) I thought the price was very good for a This is the only car that I asked ***, the salesman, specific questions about Since I would be upgrading from a 2007, I wondered to myself whether this car had any fancy features in itI asked ***, in a joking manner, “So, is it like naked inside or what? Is that why the price is so good?” *** politely laughed and shook his head no “No, not at all.” he said He then proceeded to list a number of nice-sounding features that this car had including a rear-facing camera, heated seats, On Star capability, and remote start He then went into a fairly detailed explanation of how they price the
Crooked operation from start to finishI leased a new vehicle from themI asked before I leased if there were fees and charges to return the vehicleI was told no as long as you don't come in with the bumper hanging off or somethingOnly to find out that there is a return fee! I went in to explore my options at lease end in OctoberI said I didn't want them to run my credit as I was not intending to purchase that dayThey ran my credit through banks and for 25,I have no idea where the 25,amount even came fromI called and my salesman says he has no idea what happened and would find out and call me right backThat was weeks agoMy car was goodTheir moral compass, honesty and service ha been despicable from the startI will never do business with them again and will make sure no one I know does either!
Kia, Eau Claire sends letters with handwritten (or the appearance of) name and address without listing their return address The letter is about trading in your vehicle The letters have been addressed to my son, Andrew and active duty Military member that has been tragically killed this past year We have called on several occasions asking that they stop sending the letters and are always met with unsympathetic and rudeness or forded to a answering message and no call is returned We have asked that this practice stop as in it painful to constantly see our sons name hand written on an envelop...they have not We have tried several ways to have them stop and they callously continue the practice of sending these
Bought a Kia Rondo for my son, we had the oil changed and tires rotated and had the vehicle inspection done at are local Kia dealer in Wausau where my wife bought her car, found out that the timing belt is suppose to have a sticker on it to tell when it was replaced, no sticker so we had it changed for $and then found out that the a/c compressor doesn't work, they showed us that they inspected the car before we bought and didn't disclose any of these issues, Kia is known for there timing belts to be replaced so this would have been some important info to let us know, the girl that handles the paperwork is also for rudeI hope they do the right thing and disclose important info to there customers even if a used car that's just good business
I purchased a Kia Forte from Prestige Kia in August of Beginning in November of 2015, the vehicle started to have intermittent start issuesThe problem persisted and became more frequent until the last time I brought it to the dealership on March 20, This is the sixth time it has been at the dealership for the same issue
When the problem happened the second time (October of 2016), it was brought to the dealerThey did not offer a loaner vehicleI was told that I would hear from them when the car was finished in the service departmentMy car was at the dealership all weekendI called on Monday morning and was told that "***" tried to call both my phone and a second number several times and couldn't get anyoneNeither numbers had any missed calls or voicemail messagesI was effectively left without a car for daysI expressed my dissatisfaction and was assured that the vehicle would not have this problem again
In February of 2017, the car was brought in
I went to trade in my car for a used kia suv, without doing any paperwork or letting me see the used car the salesperson *** told me I would not be able to get financing due to negative equity, that with rebates and interest rates I would only qualify for a new suv She was not the salesperson I had apt to see as she said Jeremiah was busyThey took my car to drive and had me look at a small suv outlander sport, that was perfect for usAfter some time she came out and said due to my credit and trade in for car, that only way to trade it in would be for the full size outlanderShe said only bank would approve me, Ally and only in that suv they had die to the rebatesThe finance person came back and said payments would be a monthI said I can not afford that, and said no we would passHe said hold on came back and said a month at percentI said thats too much we can not afford thatHe said the bank wont do anything else for me thats as far as he could push t
I recently purchased a Ford F-at the Prestige Auto Corporation in Eau Claire, WI on JAN During the purchasing process I specifically asked the dealer *** *** if the truck came with a tow package because I have a trailer to towHe stated, "yes it does"At that time I went out to transfer a hitch step from my old truck to the new truck and discovered it did not even have a hitch on the new truckI immediately went back in and asked ***, how can it have a tow package if it doesn't even have a hitch? At that time I was already in the finance office getting ready to sign on the dotted line to purchase the vehicle*** brought in a promissory note stating that they owed me a hitch and the wiring to go along with itAbout 2-weeks later, the service department finally contacted me and said that my hitch and wiring harness were in so I set up an appointment to get it installed and no extra chargeI asked them if it was a class or a class hitch
Watch out of for the service departmentWhen I purchase my Kia Sorento, I was told that all oil changes had to be done at the Kia Dealership or at least purchase the oil filter from them to in order to guarantee the warranty on my vehicleI've gotten all my oil changes done as I was toldHowever, per my manual the oil changes only needed to be done every miles and the service department said no they recommend every miles because we live in extreme temperaturesContacted Kia directly, they said they had never heard of such a thing and that if the manual stated miles than that is when the oil changes are to be doneThen this last weekend, I pulled up to get an oil change, it was going to be at least a hour waitSince I was told I "had to have a Kia oil filter" I went in bought the filter and went to another Lube shop for the oil changeThat is when they informed me of the law that this dealership is breakingSince they said that I "had to use the Kia oil filter", per the law, the oil filter is to be free to the consumerDuring this entire time, I've been getting charged for the filterDon't believe what this dealership saysDo your research!!! Won't ever buy another vehicle from this organization